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Capgemini deploys
Oracle Business
Process Management
software for Dutch
energy utility
The Situation
Energy Distribution Network Operator (DNO) Stedin manages
part of the Dutch grid, and provides gas and electricity to more
than two million domestic, business and government customers
in the most populous region of the Netherlands, the Randstad.
The company also has the responsibility of installing smart
meters for its customers. It is believed that insight into actual
energy consumption by households will reduce the consumption
significantly. In 2007, the Dutch Government therefore decided that
all homes in the Netherlands should have smart meters installed.
This decision posed a challenge to Stedin – they needed to install
10 times more smart meters in the near future to meet the initially
set deadline. This meant that the job could no longer be performed
manually but needed to be completed with an automated process
involving more subcontractors. And the increased volume required
new interfaces and workflows. Stedin needed to prepare for this
huge smart meter roll-out to its customers, and comply with the
new law. At the same time, the company wanted to improve
control of its processes and make its operations more efficient.
in collaboration with
Simplifying Work Order Management for a
Smart Meter Rollout at Stedin
I am proud of the joint
team effort by Stedin and
Capgemini, and the successful
implementation of the Oracle
BPM solution. We are ready for
the future and are very confident
in a successful future in Smart
Metering.”
Arjan Donker
Director, Stedin Meetbedrijf
“
With a proven track record in large and complex Smart Energy
Services (SES) projects worldwide, and expertise in Business
Process Management (BPM), Capgemini won implementation
of a solution for Stedin to help meet its challenges.
The Solution
Capgemini assessed Stedin’s objectives and, as a vendor-independent
service provider, proposed Oracle-based applications and technology as
the best solution for the energy company. Capgemini, an Oracle Diamond
level partner, worked with Oracle’s pre-sales team in the Netherlands on
detailed technical questions, quality checks and verification.
The team deployed several components of Oracle Fusion Middleware
including Oracle Business Process Management, Oracle Business Activity
Monitoring, Oracle Service Bus, Oracle Application Development
Framework (ADF) and Oracle BI Publisher Database components for
Stedin’s organization. Weekly workshops were held with Stedin’s staff for
them to learn about the full power and possibilities of BPM by working
through all of it’s process structures in detail.
The project was the first Oracle BPM/SES project of its size in the
Netherlands. Every phase of the project was delivered on time and
within budget.
The Result
Stedin is now prepared for the large smart meter roll-out in the
Netherlands. With its team of professionals trained in state-of-the-art BPM
technology, the company has more control of its internal processes, and
its operations run more efficiently than ever before. Stedin not only has an
excellent view of its Work Orders, but can proactively manage them to
meet its objectives on time and within budget.
Among the many benefits are:
•	 increased efficiency and savings due to better insight in the Work Order
of the roll-out
•	 better transparency and management of the smart meter roll-out,
including progress reporting
•	 improved response time on the deployment and planning of the roll-out
•	 the ability to identify how to accelerate deployment times in real-time
and identify assets requiring preventative maintenance for the future
The project was such a success that Oracle invited Stedin and Capgemini
to give a joint presentation at Oracle OpenWorld 2011, Oracle’s annual
flagship industry event in San Francisco, US.
About Capgemini
With 120,000 people in 40 countries,
Capgemini is one of the world’s
foremost providers of consulting,
technology and outsourcing services.
The Group reported 2011 global
revenues of EUR 9.7 billion. Together
with its clients, Capgemini creates
and delivers business and technology
solutions that fit their needs and drive
the results they want. A deeply
multicultural organization, Capgemini
has developed its own way of
working, the Collaborative Business
ExperienceTM,
and draws on
Rightshore®
, its worldwide delivery
model.
Learn more about us at
www.capgemini.com
the way we do itUtilities
©2012 Capgemini. No part of this document may be modified, deleted or expanded by any process or means without prior written
permission from Capgemini. Rightshore®
is a trademark belonging to Capgemini..
Arjan Donker,
Director, Stedin
Meetbedrijf
Jan Peter Moree,
Account Manager,
Capgemini
How Stedin and Capgemini Worked Together
The project encompassed requirements gathering, process modeling and
design, and implementation, in addition to coaching and knowledge sharing.
Supported by its Accelerated Delivery Center (ADC) infrastructure and
project experts, Capgemini’s team worked at Stedin’s offices full time.
Capgemini brought in a business analyst with domain knowledge later in
the project and used its powerful Rightshore® approach for testing and
deployment quality checks.
To craft the solution, Capgemini employed the CORA model (Common
Reference Architecture) to design and deliver integrated IT solutions
successfully. Stedin was also very impressed by the dashboards, which
were introduced in Release 3 to provide insight into departments’ activities
and show the status of all Work Orders. This decision created so much
enthusiasm that Stedin immediately bought several plasma screens to
display its Key Performance Indicators (KPIs) in several locations in the
building to encourage a proactive work ethic.
The standard Work Order process around Stedin’s smart meter program
involved many systems including Customer Relationship Management
(CRM), Metering, and Planning & Execution. 	
Using Straight Through Processing (STP), Capgemini analyzed the existing
workflows and simplified the entire workflow process. The team, working
as agilely as possible, automated everything that did not require human
interaction but retained the human element for tasks where errors had
occurred or where planning was required.
Capgemini Netherlands
Global Utilities Sector
Business Process Management
Smart Energy Services
Oracle
Approved by
In collaboration with
Stedin supplies gas and electricity to
more than two million households,
businesses and government
organizations in three of the four
cities in the Randstad, the Dutch
conurbation which includes
Amsterdam, Rotterdam, The Hague
and Utrecht, and also to the
Rotterdam harbor area. In this region
of the Netherlands, the company is
responsible for the power supply
system, planning and maintaining
sustainable energy facilities, and it
also has interests in new energy
technologies. Stedin is a wholly
owned subsidiary of Eneco.
More information is available at:
www.stedin.net
For more information on this project, please reach us at:
success.story@capgemini.com

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Oracle EBS Stedin

  • 1. Capgemini deploys Oracle Business Process Management software for Dutch energy utility The Situation Energy Distribution Network Operator (DNO) Stedin manages part of the Dutch grid, and provides gas and electricity to more than two million domestic, business and government customers in the most populous region of the Netherlands, the Randstad. The company also has the responsibility of installing smart meters for its customers. It is believed that insight into actual energy consumption by households will reduce the consumption significantly. In 2007, the Dutch Government therefore decided that all homes in the Netherlands should have smart meters installed. This decision posed a challenge to Stedin – they needed to install 10 times more smart meters in the near future to meet the initially set deadline. This meant that the job could no longer be performed manually but needed to be completed with an automated process involving more subcontractors. And the increased volume required new interfaces and workflows. Stedin needed to prepare for this huge smart meter roll-out to its customers, and comply with the new law. At the same time, the company wanted to improve control of its processes and make its operations more efficient. in collaboration with Simplifying Work Order Management for a Smart Meter Rollout at Stedin I am proud of the joint team effort by Stedin and Capgemini, and the successful implementation of the Oracle BPM solution. We are ready for the future and are very confident in a successful future in Smart Metering.” Arjan Donker Director, Stedin Meetbedrijf “
  • 2. With a proven track record in large and complex Smart Energy Services (SES) projects worldwide, and expertise in Business Process Management (BPM), Capgemini won implementation of a solution for Stedin to help meet its challenges. The Solution Capgemini assessed Stedin’s objectives and, as a vendor-independent service provider, proposed Oracle-based applications and technology as the best solution for the energy company. Capgemini, an Oracle Diamond level partner, worked with Oracle’s pre-sales team in the Netherlands on detailed technical questions, quality checks and verification. The team deployed several components of Oracle Fusion Middleware including Oracle Business Process Management, Oracle Business Activity Monitoring, Oracle Service Bus, Oracle Application Development Framework (ADF) and Oracle BI Publisher Database components for Stedin’s organization. Weekly workshops were held with Stedin’s staff for them to learn about the full power and possibilities of BPM by working through all of it’s process structures in detail. The project was the first Oracle BPM/SES project of its size in the Netherlands. Every phase of the project was delivered on time and within budget. The Result Stedin is now prepared for the large smart meter roll-out in the Netherlands. With its team of professionals trained in state-of-the-art BPM technology, the company has more control of its internal processes, and its operations run more efficiently than ever before. Stedin not only has an excellent view of its Work Orders, but can proactively manage them to meet its objectives on time and within budget. Among the many benefits are: • increased efficiency and savings due to better insight in the Work Order of the roll-out • better transparency and management of the smart meter roll-out, including progress reporting • improved response time on the deployment and planning of the roll-out • the ability to identify how to accelerate deployment times in real-time and identify assets requiring preventative maintenance for the future The project was such a success that Oracle invited Stedin and Capgemini to give a joint presentation at Oracle OpenWorld 2011, Oracle’s annual flagship industry event in San Francisco, US.
  • 3. About Capgemini With 120,000 people in 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore® , its worldwide delivery model. Learn more about us at www.capgemini.com the way we do itUtilities ©2012 Capgemini. No part of this document may be modified, deleted or expanded by any process or means without prior written permission from Capgemini. Rightshore® is a trademark belonging to Capgemini.. Arjan Donker, Director, Stedin Meetbedrijf Jan Peter Moree, Account Manager, Capgemini How Stedin and Capgemini Worked Together The project encompassed requirements gathering, process modeling and design, and implementation, in addition to coaching and knowledge sharing. Supported by its Accelerated Delivery Center (ADC) infrastructure and project experts, Capgemini’s team worked at Stedin’s offices full time. Capgemini brought in a business analyst with domain knowledge later in the project and used its powerful Rightshore® approach for testing and deployment quality checks. To craft the solution, Capgemini employed the CORA model (Common Reference Architecture) to design and deliver integrated IT solutions successfully. Stedin was also very impressed by the dashboards, which were introduced in Release 3 to provide insight into departments’ activities and show the status of all Work Orders. This decision created so much enthusiasm that Stedin immediately bought several plasma screens to display its Key Performance Indicators (KPIs) in several locations in the building to encourage a proactive work ethic. The standard Work Order process around Stedin’s smart meter program involved many systems including Customer Relationship Management (CRM), Metering, and Planning & Execution. Using Straight Through Processing (STP), Capgemini analyzed the existing workflows and simplified the entire workflow process. The team, working as agilely as possible, automated everything that did not require human interaction but retained the human element for tasks where errors had occurred or where planning was required. Capgemini Netherlands Global Utilities Sector Business Process Management Smart Energy Services Oracle Approved by In collaboration with Stedin supplies gas and electricity to more than two million households, businesses and government organizations in three of the four cities in the Randstad, the Dutch conurbation which includes Amsterdam, Rotterdam, The Hague and Utrecht, and also to the Rotterdam harbor area. In this region of the Netherlands, the company is responsible for the power supply system, planning and maintaining sustainable energy facilities, and it also has interests in new energy technologies. Stedin is a wholly owned subsidiary of Eneco. More information is available at: www.stedin.net For more information on this project, please reach us at: success.story@capgemini.com