A customer called to commend an employee, Satonya Guyton, for her excellent customer service. The customer had been trying all day to book a flight for her 14-year-old son from Omaha to Orlando but Satonya was the only one willing to find flights that worked and explain the unaccompanied minor policy. The customer wanted to recognize Satonya for going above and beyond to help. Satonya was praised for her outstanding work and customer service.

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Subject:FW: TSG - Kudos
From: Guyton, Satonya T. (Satonya.Guyton@flyfrontier.com)
To: Tylise73@yahoo.com;
Date: Sun, 14 Aug 2011 16:52:50
________________________________________
From: Shultz, Jennifer
Sent: Saturday, July 02, 2011 7:12 PM
To: Hayes, Veronica
Cc: Guyton, Satonya T.
Subject: TSG - Kudos
Dear Veronica,
Harriet (PNR JEZQAX) called to let us know how great Satonya is. She stated that she had been
calling travel agencies and other airlines all day trying to get her 14 year old son from OMA to MCO,
and that Satonya is the only one she spoke with who took the time to find flights that worked, and the
only one willing to explain the unaccompanied minor policy to her, as well.
Harriet would really like us to clone Satonya, or, failing that, find a way to recognize her for her
awesomeness – her words, not mine!
Satonya, way to go and thank you!
Jenn
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