2. AEA International
established.
1st Alarm Centre
opened in
Singapore.
AEA International is
renamed International
SOS, with an extensive
suite of product offerings
including Enhancement
Services, our B-B-C
Concierge division.
EMSM, the leading
Concierge and
lifestyle services
company in Korea, is
acquired, adding to
our Enhancement
Services offering.
Aspire Lifestyles
now has over 1,200
staff working in 25
centres across 21
countries.
The expansion
continues…
1985 1989 1990 1999 2011 2012 2013 TODAY
AEA International
expands to China.
Hong Kong and Beijing
offices were set up.
Signed our first major
client for Enhancement
Services and started
receiving requests
related to Concierge
services and more.
Acquisition of VIP Desk,
the leading North
American provider of
Concierge and
Customer Care
services.
International SOS
Enhancement Services is
rebranded as Aspire
Lifestyles, a leading
global Concierge and
Benefit Solutions provider.
2
3. SERVICE DELIVERY
>1,300 Concierges globally
> 2.1M requests fulfilled in 2015
25 Concierge Centers across 21 Countries
99 languages / dialects serviced
CLIENT BASE
1,124 corporate enhancements programs
Approximately 25 million Active Users
WORLD CLASS TECHNOLOGY
Integrated Concierge CRM Platform
Global PCI Level 1 compliance
Global ISO 9001:2008 quality certification
4. Digital Solutions Home Assistance
Luxury Automobile
Assistance
24/7/365
Concierge Services
TIME SAVINGS
& CONVENIENCE
Custom Benefits, Content
& Program Development
Airport Services
Custom Content
Development
PRIVILEGED ACCESS
& CURATED EXPERIENCES
Healthline Online Destination
Report
Second Medical
Opinion
Specialist Insurance
Benefits
PEACE OF MIND
Concierge Services
Offering Global Privileges
Travel Security Advice,
Travel & Medical Assistance
White-labeled, custom benefit programs designed to support our clients’ acquisition, engagement & retention objectives
through a seamless, holistic approach.
4
5. 5
EXCEPTIONAL WITHOUT EXCEPTION
From everyday requests to the most extraordinary wishes, our Concierge Services stop at nothing to help your
brand shine. We continually set higher standards with our desire to exceed customer expectations with every
request they fulfill across the categories listed below…
Wine & Dine Travel & Leisure Shopping & Gifting Entertainment Business
Limousines & Rentals Sports & Recreation Bespoke Requests Spa & Wellness Arts & Culture
6. HOTELS &
RESORTS
Room Upgrade
Breakfast Daily
Late Check-Out
+ Early Check-In
CAR RENTAL/
LIMO
Car Upgrade
VIP Status
Discounts
AIRLINE
Companion
Fares
Preferred Rates
Class Upgrade
VIP TRAVEL
SERVICES
Airport Lounge
Access
VIP Meet &
Greet
Luggage
Delivery
CRUISE &
TOUR
Shipboard
Credit
Upgrades
Amenities
GOLF
Tee times
Discounts
Experiences
DINING
Priority
Reservations
VIP Table
VIP Treat
RETAIL/
FASHION
Free Shipping
Private
Shopping
Events
Discounts
TICKETS &
EVENTS
Access to Sold-
Out Events
Preferred
Seating
Suites Program
EMBEDDED TRAVEL SOLUTION
BASELINE
PRIVILEGES
A global set of offers available via Concierge.
Features an added-value benefit or service, discount, or special access
from an Aspire Preferred Partner.
CUSTOM CLIENT
BENEFITS
Our Benefits are custom-developed to specification, exclusively marketed
and promoted via Concierge.
Benefits are typically standing program features, but can also include short
term promotions.
6
7. Focus on developing Privileges across all lifestyle verticals, specifically
designed for the affluent segments across the globe
Over 33,000 Privileges available to our clients and their customers via
Concierge:
• Global Preferred Restaurant Program
• Hotels, resorts, villas
• Auto rental
• Golf
• Retail
• Event tickets
ASPIRE LIFESTYLES PROVIDES VALUABLE AND MARKETABLE LIFESTYLE ASS ETS
EXCLUSIVELY THROUGH OUR CONCIERGE PRODUCT
A global set of marketable, rich dining Privileges offering access and
special value to excellent restaurants in top locations around the
world…exclusively available with the Concierge product
• 353 Restaurants
• 17 Countries
• 56 Cities
8. 8
More than 50 partners contracted within 4 weeks from request. Exclusive partners
include 6-star hotels and top restaurants.
Top 50 restaurant program built around the world with exclusive privileges
including Chef Welcome, Kitchen tour or complimentary drinks.
Custom benefit program with 77 prestigious partners across lifestyle categories.
Offers were exclusive to client and only available through the extensive PD
network.
Developed an ultimate Hotel discount promotion for 6-star hotels in Seoul,
securing up to 35% discounts at hotels like Ritz Carlton and The Shilla.
Exclusive offers sealed with 8 Championship golf courses across Vietnam, offering
complimentary green fees and exclusive benefits.
9. THE EVERYDAY TO THE EXTRAORDINARY
EXPERIENTIAL CATEGORIES
• Arts & Entertainment
• Food & Wine
• Sporting
• Bespoke Travel
• Fashion/Retail
• Philanthropy
EXPERIENCE TYPES
• Iconic Events
• VIP Parties
• Concerts, Theatre and Sporting
• Celebrity Meet & Greet
• Everyday Experiences Made Special
• Sponsorships
• Branded hospitality
9
10. TRAVEL
• ½ day to 1 day add-on modules in destinations around the world, offering access to arts, culture, sporting,
culinary, entertainment and/or professional instruction
• Custom African Safari with chartered flights, top guides, photographer, chef and 6 star private lodges
• 2 day/1 night exclusive pre-opening opportunity to stay at the new luxury Brea boutique property, with
helicopter transport from Melbourne
• A day/week/month working with a non -profit who’s changing the world
Flexible offerings: individual packages for marketing, custom itinerary development and/or group travel possible
10
11. DINING & ENTERTAINMENT
• Attend film premiers with access to director’s after parties
• Private pop-up dinners with the world’s top chefs, top winemakers or VIP access to existing events
• A day in the life of…a winemaker, a stage actor, a chef, a stylist, a film producer, etc.
11
12. 1.Lifestyle Concierge
Digital access to to a luxury world
Premium content and benefits
24/7 for the customers
Customization
2.Digital API
3.Airport Services
Global network of latest luxury limousines and
sedans
Transfers to/from over 200 airports across the globe
Online Booking at customer’s convenience
13. PREVENTIVE HEALTHCARE TO ACHIEVE AN OPTIMAL QUALITY
OF LIFE
Our range of preventive programs from leading health &
wellness partners include:
• Weight control programmes
• Daily exercise plans
• Diet management plans
• Smoking cessation plans
• Prevention and management of chronic diseases
• Advice for regular physical examinations and reviews
13
TRUSTED ADVICE WHEN YOU NEED IT MOST
Managed by a team of in-house health advisors who are
trained medical professionals. On call 12 hours a day, your
customers will be referred to an appropriate health advisor
to provide expert advice in the following areas and more:
• Initial management of common accidental injuries
• Daily medical issues
• Handling of acute illness
• Usage of common household or over-the-shelf
medication
14. HEALTH AND WELLNESS SERVICES FOR EVERY STAGE OF LIFE
Whether it’s general advice on child vaccination or a
sensitive female health issue, HealthLine can provide
trusted advice on the following and more:
• Pediatric care, including child care advice,
management of common pediatric illness, children’s
vaccination programmes and nutrition
• Female healthcare, including cervical cancer
prevention, and advice for managing common
problems related to pregnancy
• Elderly wellness management, including daily living
activities and active ageing
14
15.
16. 圓石灘高爾夫球俱樂部 (Pebble Beach Resorts)簡介:
座落於美國加州舊金山南部著名的十七里路(17- Mile Drive)，圓石灘度假村
(Pebble Beach Resorts)是全美最有名的高爾夫聖地。除了風景優美外，圓石
灘擁有四座球場包含Pebble Beach Golf Links, Spyglass Hill, Links at
Spanish Bay & Del Monte Golf Course，前兩座排名全美第一及第七，兩
家頂級的酒店：The Inn at Spanish Bay, The Lodge分別被著名的旅遊雜誌
Conte Nast Traveler評為全美第三及第四名的最佳旅館。
圓石灘固定每年二月初舉辦AT&T職業及業餘配對賽，也是所有球友們嚮往的
朝聖地。另外，值得一提的是球場附近的卡媚兒(Carmel)小鎮，鎮上許多藝
廊、精品屋、餐廰及時裝店等，著名影星克林伊斯威特(Clint Eastwood)曾經
擔任小鎮的市長。
兩 晚 入 住 當 地 頂 級 飯 店
兩 場 擊 球
等 值 U S D $ 1 7 5 飯 店 抵 用 券 以 及 住 三 晚 加 贈 一 場 擊 球 等 加 碼 好 禮
優惠套裝行程: NT$63,000起 (住宿和擊球)
