CSR Project in Private Bank Ltd

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Chapter 1:
Industry Overview

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1.1 Introduction
Bangladesh is one of the fastest progressive countries of this world where only the Youths are
changing the lifestyles and the society. They fight with the poverty; they fight with the
unemployment problem and the nasty corruption of politicians. They are to face the poor
education system of Bangladesh, and they don’t get any extra advantages while working on
online. Although, government doesn’t take any initiative to speedier the existing slow internet
speed; these youths of Bangladesh fights with the other peoples of this world to snatch the
best jobs for them from the outsourcing marketplace. Besides, marketer and business owner
from all over the world found the whole stuffs of Outsourcing from Bangladesh is cheaper,
skillful in doing any given jobs and awesome in quality.
According to BASIS; there is more than 1 Lac Bangladeshi Freelancers are doing
Outsourcing jobs across the globe. These skilled freelancers are outsourcing their skills to the
whole world that are in need of these skills to transforming Bangladesh a new country where
no unemployment problem exists. Accumulating all of the money thatfreelancers are earning;
we know, Bangladeshi freelancers are earning about 1 crore BDT per day from various
outsourcing marketplaces.
1.2 Scope of the Study:
This report has been prepared through extensive discussion with the Square Space
Consultancy Firm Partners and the Manager. Square Space Consultancy Firm website also
helps to prepare the report .During These three months internship program in Square Space
Consultancy Firm, 18 Lais Super Market, Ambarkhana, Sylhet in the mean time I have
worked all the activities in Square Space Consultancy Firm.
1.3 Objective of the study:
This report has been prepared for the following objectives
1.3.1 Primary Objective
The purpose of the Study is to gather knowledge about Outsourcing the main objective of the
study is to obtain a clear idea and reveal the true picture about the General & Promotional
Activities of Square Space Consultancy Firm.

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1.3.2 Specific Objectives
To analysis the pros and cons of the Outsourcing including various products and service.
Without the specific objectives, any study cannot become the fruitful one. Before preparing
the report, I would like to set up the objective of my study as more especially the objectives
of the program are as follows:
 To fulfill partial requirement for obtaining the degree of Bachelor in Business
Administration.
 To accumulate theoretical knowledge with practical experience.
 To address and understand accounting procedures of a company by working in
practical field.
 The process and the personnel involved in the business activities of the outsourcing
organization.
 To know about the pattern of the clients who are taking the services from the Online
 To analyze the financial performance of the Square Space Consultancy Firm.
1.4 Methodologyof the study
The methodology of this report is very different from conventional reports. I have
emphasized on the practical observation though this report has to need some primary and
secondary data. Nevertheless, eventually almost the entire report consists of my practical
observation. While preparing the report, I have taken information from the following sources.
1.4.1 Primary Sources of Data:
 Conversation experience over the phone.
 Relevant file study by online.
 Observation of different policy and activities.
 Working with my own experience while internship program.
1.4.2 Secondary Sources of Data:
 Several website of outsourcing company
 Daily diary (containing my activities of practical orientation in Square Space
Consultancy Firm) maintained by me,
 Various publications on Outsourcing,
 Website of Bangladesh IT,
 Personal investigation with manager

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 Related links available in the Internet.
1.5 Limitations of the study:
A number of drawbacks appeared during preparing the report and hindered the total work
process. The report may have some incompleteness due to some of the limitation. The
limitations were-
 The data and information related with the topic was not easily available.
 I am not experienced enough to complete the study because I am a person of new
hand on such study. That is why inexperience creates obstacles to follow the systemic
approach and logical research methodology.
 Lack of personnel in the Outsourcing division of the Square Space Consultancy Firm.
So they always busy about their own work. And it is very difficult to take information
from them as they busy enough.
 Another limitation of this report is Outsourcing policy of not disclosing some data and
information for confidential reason, which could be very much useful.
 The time frame for writing this report was restricted to 3 months or a single semester.
If I was allowed more time, I would surely be able to present the information more
descriptively.
 In many cases, up to date information was not published.
.

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Chapter 2:
About Square Space Consultancy Firm

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2.1 Brief Description of the Organization and Industry/Sector
Square Space Consultancy Firm is a partnership Business firm established on 1st October
2018. Our office located is 18 Lais super market, Sunamganj road, Ambarkhana, Sylhet.
Square Space Consultancy Firm is a UK based outsourcing firm. It provides some of
important services for example, Insurance, Telephone lines, Gas-Electricity, Card machine
etc. We do provide different type of insurance such as
 Car insurance
 Taxi Insurance
 Van insurance
 Trade insurance
 Fast food delivery or courier insurance
 Home insurance
 Business Insurance and etc
2.2 Organization History
Square Space Consultancy Firm is basically UK based Call Centre. We have dealing only UK
based customer. Where we fit in and provide a simple solution for all our clients.
We are here to provide some of services to our clients. As a result, we are able to saving their
time, and we provide low cost services so customer could save some amount of money. So,
we are here to help business and support them in their growth.
2.3 The nature of Organization activities
Square Space Consultancy Firm is UK based call centre and outsourcing firm.We provide
some of specific services in UK. Square Space Consultancy Firmis located in Sylhet,
Bangladesh.
Square Space Consultancy Firm's product is providing services to the UK based clients. The
services include:
Call Center services Telephone Lines
Gas-Electricity Card Machine

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Insurance
Car Insurance Van Insurance
Taxi Insurance Courier Insurance
Home Insurance Business Insurance
Customer Support Help Desk

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Chapter 3:
General & Promotional Activities of
Square Space Consultancy Firm

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3.1 The operations of Square Space Consultancy Firm are divided into
three categories:
3.1.1 Routine activities
3.1.2 Non-routine activities and
3.1.3 Promotional activities
The routine operations are the ones which are performed regularly or routinely while non-
routine operations are jobs and tasks that are performed irregularly. In case of Square Space
Consultancy Firm, the non-routine tasks are actually value-adding operations. The non-
routine tasks are performed when the clients ask for those. The non-routine tasks are actually
the services of the organisation to its clients. The non-routine operations are described here
first, and then the routine tasks or operations are described. And in routine or non- routine
basis Square Space Consultancy Firm also performs some promotional activities.
3.1.1 Routine Activities
There are some tasks or operations which are performed routinely. These are identified and
presented in here.
 Telephone communication
Telephone communication permits conversations to be carried on between people
(subscribers) separated by almost any distance over the telephone. In Square Space
Consultancy Firm, it is required to communicate over telephone and making follow up in
every call. The organization communicates to provide answers to queries, and also help
customers by solving their problem.
 Follow up making
We have to making follow up after ending every call, because it helps to provides
effective solution for customer. It reminds me what I spoke with customer in earlier.
 Collecting Information
Most important thing is collecting information about customer. When customer sends me
the details so, we have to collects all information accurately for providing the services.
 Email Conversation
We also communicate with the customer over the email, so we have to check inbox, and
sometime we have to reply the email. So, it’s also a routine work

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3.1.2 Non-routine Activities
 Data Entry outsourcing
Many organizations have outsourced their data entry work to offshore locations. It is
advantageous for companies to do so as it increases flexibility and minimizes cost. Aside
from that, outsourcing your Data Entry work means that Data Entry Specialists and
Analysts will be provided – which ensures technological agility and high accuracy.
Square Space Consultancy Firm provides data entry virtual employees who work for the
client organization on the data entry role.
Some typical examples of data entry outsourcing include:
 Book Data Entry Services  Airway Bill entries
 Data Capture Services  Index cards
 Data Enrichment Services  Market Research Tabulations
 Data Entry from Enrolment Forms  Warranty registrations
 Data Extraction Services  Guest/Customer comment cards
 Material Safety Data Sheets (MSDS) forms  Property tax records
 Directory Services  Accounting and Book keeping
 Image Data Entry Services  Extracting data from Catalogue
 Invoice Forms Data Entry  Payroll Services
 Uploading data to online shops  Web Research / Web Mining
 Managing online products  Questionnaires
 Dictionaries, Manuals, Encyclopaedia etc.  Surveys
 Company reports  Compilation of mailing lists from WWW
sites
 Database Development & Migration
Services
 Searching WWW site and finding out
relevant information
 Web search and online Form Entry and
web-to-web entry.
 Online research and create a Database into
Microsoft Office.
 Internet Search, Product Research, Market
Research, Survey, Analysis.

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 Help Desk services
As an organization and its help desks grows more complex, especially when undergoing
business process re-engineering, help desk managers often conduct special needs
assessments to determine if outsourcing can be a cost-effective way to manage some or
all of a large help desk's support needs(Microsoft, 1997). Outsourcing of help disk is
contracting another company to provide help desk (or virtually any other) services rather
than providing them in-house. Square Space Consultancy Firm provides help desk
outsourcing service to its clients. Based on the client's requirements, Square Space
Consultancy Firm employees perform this operational activity.
 Customer Support Services
Square Space Consultancy Firm provides customer supporting outsourcing to the clients.
We have performed the customer service activities of the clients. It includes providing
email and chat support, collecting customer feedback. Taking and reporting customer
issues etc.
 Call Centre Services
Call centres have become one of the most visible and recognized symbols of information
technology service.Square Space Consultancy Firm provides reliable assistant in dealing
with new and returning customers for the clients. The staffs provide various services 24x7
that includes the following and more:
 Inbound calls;
 Feedback calls;
 Telemarketing;
 Email Support
Email has now become the primary means of data transmission and customer relationship
management. As a result, many companies are outsourcing their non-voice call centre
needs, including Email support services. Square Space Consultancy Firmprovides Email
support services for technical as well as non-technical products and services. The Square
Space Consultancy Firm work for the client and deal with email communication. It
includes:
 Having customer's email queries answered promptly, efficiently and accurately to
increase customer satisfaction.
 Helping to balance load between peak and off-peak periods.

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 Dealing with email queries associated with billing, product queries, after sales
queries, information queries, service-related queries, and queries regarding
grievances.
 Up-selling in addition to cross-selling the organization’s products and services,
collecting feedback, and many more.
3.1.3 Promotional Activities
Promotional activities are very important for every business firm in this competitive market.
Without performing promotional tasks, the perfect flow of business can be imagined. Square
Space Consultancy Firmalso does some promotional works that help them to boost their
business. Our promotional task is providing quality services, for that reason we get return
customers from our current customers, basically it is a chain. Sometime we send promotional
email, and the main promotional task is to convince customer about our product over the
phone calls and pushes them for taking our services.

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Chapter 4:
Task Completed During Internship

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4.1 Learning Objective of the Internship Program
I have performed my internship program in Square Space Consultancy Firm located 18 Lais
super market, Ambarkhana, Sylhet.
I have worked as an intern from 10/05/2018 to 18/08/2018. There is no specific department to
be mentioned, but the work is mostly equivalent to Sales Executive (SE).
The objectives of doing internship and especially at Square Space Consultancy Firm are
many, ranged from personal skill development to professional skill development. That also
includes work ethics, discipline, organizational behavior, business communication and so on.
Experiencing the real working life and environment of the work place these also played a
major role to shape the objectives. Here some objectives are mentioned which were taken
into account as the objectives of doing internship and in the respective organization.
 The first and foremost objective of doing internship is to apply business concepts and
theories to real-world decision-making those were obtained from the Bachelor
programs.
 Increasing proficiency in specific business disciplines like Marketing to learn the
practical know how of marketing activities of this respective organization.
 Developing and improving business skills in professional and interpersonal
communication in order to conduct day to day operations of an organization.
 Learning the use of regular technological equipment’s and the related software’s that
are being used in recent time in an outsourcing company.
 Improving the teamwork skills working with the existing professionals of the firm and
other fellow interns.
 Observing and participating in business operations and decision-making by finding
out the bottlenecks in the existing process and suggesting the possible and better
future approach for accomplishing any task
 Meeting professional role models and potential mentors who can provide guidance
before starting any new work and getting feedback about the success rate and other
support in case of quick decision making and other problems.
 Expanding network of professional relationships and contacts who can serve as
advisers or mentors including other like-minded interns.

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4.2. Brief list of Duties and Responsibilities in the Internship Program
The intern was assigned to the following duties and responsibilities
 I have the duty equivalent of a Sales Executive (SE).
 Telephone communication
 Collecting and Uploading information
 Follow up making
 Services provided by online
 E-mails conversation

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4.3 Detailedlist of Duties and responsibilities in the internship program
First Month (10th may 2019 - 9th June 2019)
SL
NO
Date Work Diary Details
1 10-05-2019
(Friday)
Start calling Push customer for taking our products
2 11-05-2019
(Saturday)
Off Day Off Day
3 12-05-2019
(Sunday)
Off Day Off Day
4 13-05-2019
(Monday)
Telephone calls (250 calls)
and making follow up
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
5 14-05-2019
(Tuesday)
Telephone calls (200 calls)
and making follow up
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
6 15-05-2019
(Wednesday)
Telephone calls (240 calls)
and making follow up
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
7 16-05-2019
(Thursday)
Telephone calls (240 calls)
and making follow up
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
8
17-05-2019
(Friday)
Telephone calls (250 calls)
and making follow up
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
9
18-05-2019
(Saturday)
Off Day Off Day
10 19-05-2019
(Sunday) Off Day Off Day
11
20-05-2019
Telephone calls (250 calls)
Making follow up
Collect information from the customer
over the phone and keep the

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(Monday) Email conversation information secured.
12
21-05-2019
(Tuesday)
Telephone calls (250 calls)
Making follow up
Email conversation
Customer Care services
Collect information from the customer
over the phone and keep the
information secured.
Also provides customer care services,
if customer call us with any problems.
13
22-05-2019
(Wednesday)
Telephone calls (250 calls)
Making follow up
Email conversation
Customer Care services
Collect information from the customer
over the phone and keep the
information secured.
Also provides customer care services,
if customer call us with any problems.
14
23-05-2019
(Thursday)
Checking the follow up,
Call potential customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
Also provides customer care services,
if customer call us with any problems
15
24-05-2019
(Friday)
Checking the follow up,
Call potential customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
Also provides customer care services,
if customer call us with any problems
16 25-05-2019
(Saturday) Off Day Off Day
17 26-05-2019
(Sunday)
Off Day Off Day
18
27-05-2019
(Monday)
Checking the follow up,
Call potential customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
Also provides customer care services,
if customer call us with any problems
19
28-05-2019
(Tuesday)
Checking the follow up,
Call potential customers
Collect information
Collect information from the customer
over the phone and keep the
information secured.

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Email conversation Also provides customer care services,
if customer call us with any problems
20
29-05-2019
(Wednesday)
Checking the follow up,
Call potential customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
Also provides customer care services,
if customer call us with any problems
21
30-05-2019
(Thursday)
Checking the follow up,
Call potential customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
Also provides customer care services,
if customer call us with any problems
22
31-05-2019
(Friday)
Checking the follow up,
Call potential customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
Also provides customer care services,
if customer call us with any problems
23 01.06.19
(Saturday)
Off Day Off Day
24 02-06-2019
(Sunday) Off Day Off Day
25 03-06-2019
(Monday)
Checking the follow up,
Call potential customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
Also provides customer care services,
if customer call us with any problems
26 04-06-2019
(Tuesday)
Checking the follow up,
Call potential customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
Also provides customer care services,
if customer call us with any problems

19. Page | 19
27 05-06-2019
(Wednesday)
Checking the follow up,
Call potential customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
Also provides customer care services,
if customer call us with any problems
28 06-06-2019
(Thursday)
Checking the follow up,
Call potential customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
Also provides customer care services,
if customer call us with any problems
29 07-06-2019
(Friday)
Checking the follow up,
Call potential customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the
information secured.
Also provides customer care services,
if customer call us with any problems
30 08-06-2019
(Saturday) Off Day Off Day
31 09-06-2019
(Sunday) Off Day Off Day

20. Page | 20
Second Month (10th June 2019 - 10th July 2019)
SL
NO
Date
Work Diary Details
1 10-06-2019
(Monday)
Checking the follow up,
Call potential
customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the information
secured.
Also provides customer care services, if
customer call us with any problems
2 11-06-2019
(Tuesday)
Insurance Project
Type: Taxi Insurance
Badge: London PCO
Provider: Acorn
Insurance
Collect information from the customer and
put the details on acorn website or another
comparative website for finding cheapest
price for the client
3 12-06-2019
(Wednesday)
Insurance Project
Telephone Call with
insurance Company
Email conversation
Done the insurance with Acorn. Provides
all documents to customer via email and
WhatsApp.
4 13-06-2019
(Thursday)
Checking the follow up,
Call potential
customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the information
secured.
Also provides customer care services, if
customer call us with any problems
5 14-06-2019
(Friday)
Checking the follow up,
Call potential
customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the information
secured.
Also provides customer care services, if
customer call us with any problems
6 15-06-2019
(Saturday)
Off Day Off Day
7 16-06-2019
(Sunday)
Off Day Off Day
8 17-06-2019
(Monday)
Checking the follow up, Collect information from the customer
over the phone and keep the information

21. Page | 21
Call potential
customers
Collect information
Email conversation
secured.
Also provides customer care services, if
customer call us with any problems.
9 18-06-2019
(Tuesday)
Checking the follow up,
Call potential
customers
Collect information
Email conversation
Collect information from the customer
over the phone and keep the information
secured.
Also provides customer care services, if
customer call us with any problems.
10 19-06-2019
(Wednesday)
Insurance Project
Type: Taxi Insurance
Badge:
Wolverhampton
Provider: Cover My
Cav
Collect information from the customer and
put the details on Go compare website or
another comparative website for finding
cheapest price for the client
11 20-06-2019
(Thursday)
Insurance Project
Telephone Call with
insurance Company
Email conversation
Done the insurance with Cover My Cav.
Provides all documents to customer via
email and WhatsApp.
12 21-06-2019
(Friday)
Insurance Project
Type: Business
Insurance
Restaurant: Bengal
Brasseries ltd
Provider: Allianz
Collect information from the customer then
call to AJG broker for getting the best
price.
13 22-06-2019
(Saturday))
Off Day Off Day
14 23-06-2019
(Sunday)
Off Day Off Day
15 24-06-2019
(Monday)
Insurance Project
Telephone Call with
insurance Company
Email conversation
Done the insurance with Allianz. Provides
all documents to customer via email and
WhatsApp.
16 25-06-2019
(Tuesday)
Telephone calls (250
calls)
Making follow up
Collect information from the customer
over the phone and keep the information
secured.
Also provides customer care services, if

22. Page | 22
Email conversation
Customer Care services
customer call us with any problems.
17 26-06-2019
(Wednesday)
Telephone calls (250
calls)
Making follow up
Email conversation
Customer Care services
Collect information from the customer
over the phone and keep the information
secured.
Also provides customer care services, if
customer call us with any problems.
18 27-06-2019
(Thursday)
Telephone calls (250
calls)
Making follow up
Email conversation
Customer Care services
Collect information from the customer
over the phone and keep the information
secured.
Also provides customer care services, if
customer call us with any problems.
19 28-06-2019
(Friday))
Telephone calls (250
calls)
Making follow up
Email conversation
Customer Care services
Collect information from the customer
over the phone and keep the information
secured.
Also provides customer care services, if
customer call us with any problems.
20
29-06-2019
(Saturday)) Off Day Off Day
21
30-06-2019
(Sunday) Off Day Off Day
22
01-07-2019
(Monday)
Insurance Project
Type: Business
Insurance
Restaurant: Purple
curry ltd
Provider: Allianz
Collect information from the customer then
call to AJG broker for getting the best
price.
23 02-07-2019
(Tuesday)
Insurance Project
Telephone Call with
insurance Company
Email conversation
Done the insurance with Allianz. Provides
all documents to customer via email and
WhatsApp.
24 03-06-2019
(Wednesday)
Telephone calls (250
calls)
Making follow up
Email conversation
Customer Care services
Collect information from the customer
over the phone and keep the information
secured.
Also provides customer care services, if
customer call us with any problems.

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25 04-06-2019
(Thursday)
Telephone calls (250
calls)
Making follow up
Email conversation
Customer Care services
Collect information from the customer
over the phone and keep the information
secured.
Also provides customer care services, if
customer call us with any problems.
26 05-06-2019
(Friday)
Telephone calls (250
calls)
Making follow up
Email conversation
Customer Care services
Collect information from the customer
over the phone and keep the information
secured.
Also provides customer care services, if
customer call us with any problems.
27 07-07-2019
(Saturday)
Off Day Off Day
28 08-07-2019
(Sunday)
Off Day Off Day
29 09-07-2019
(Monday)
Insurance Project
Type: Car Insurance
Name: Abdul Hannan
Provider: Hasting
Direct
Collect information from the customer and
put the details on money super market, and
another comparative website for getting the
best price.
30 10-07-2019
(Tuesday)
Insurance Project
Telephone Call with
insurance Company
Email conversation
Done the insurance with Hasting Direct.
Provides all documents to customer via
email and Whats App.
4.4 Experiences and skills gained during the internship period
Internship experience and skills refer to the components of the internship program wherein
students obtain practical work experience through their placement at a sponsor agency
(Brandon, Collins, & Hopson, 2014). While doing internship in Square Space Consultancy
Firm, I have gained some experiences and some skills which can help me in my future career
and personal development. These are identified and presented in here.
Self-reliance skills: I have to perform various tasks by myself. It has helped me to
understand and demonstrate that I can work independently. I have got the chance to be more
self-aware by identifying and realising my strengths and weaknesses. I can organise myself,
and prioritise works for efficient time management.

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 People skills: I have got the chance to demonstrate interpersonal skills. I can
communicate effectively both in writing and in person. I can communicate in
teamwork, and I can communicate using various tools. I have to communicate over
Skype, E-mail, and LinkedIn daily. Moreover, I had to communicate with customers
as well as organisations.
 Teamwork: Teamwork refers to how the people involved have been working together
to achieve task completion. In Square Space Consultancy Firm, I had to work with the
internship team to perform various tasks. For example: we divide tasks among
ourselves considering our strengths, and then finish the tasks. We also help each other
in task completion. While posting jobs in Thousand Careers, I create employer profile
while other members post jobs.
 Time management: Time management refers to techniques that enable people to get
more done in less time with better results. I needed to manage my time daily
considering my work time and my targets.
 Communication: Communication is the process of exchanging information via a
common system. There are some rules regarding workplace communication. To
communicate with superiors fast, we need to use Skype. But we needed to
communicate over email to submit our daily reports and to communicate while we are
not in the workplace.
 Career insight and industry knowledge: Being in the IT sector for 3 months, I have
now more knowledge about this industry. I have received an understanding about
careers in this industry.
 Initiative: I have developed the skill of taking initiatives. I have taken many
responsibilities myself, and I have implemented some ideas by taking initiatives
myself.
 Problem solving and Critical thinking: While doing internship, I have faced some
problems. With the help of internship colleagues, supervisors, and my knowledge, I
have solved those problems. I had to think critically to identify current options to
solve problems, and analyse alternatives to select the best course of action.
 IT and computing skills: Most of the tasks I have performed are done using
computer and information technology. Repeating those tasks, doing new tasks,
learning how to perform some new tasks, identifying different ways of performing
those tasks etc. have helped me in having more developed IT and computer skills.

25. Page | 25
4.5 Difficulties faced during the internship period
During my internship in Square Space Consultancy Firm, I encountered some difficulties
which include:
 Time constraints: The IT sector is a huge field and it requires more time to touch all
of the part of this sector. During the intern period I have only cover some of areas of
this sector. In short period it is difficult to cover all the important areas of the
business.
 Lack of expertise in specific field: This industry is vast. Various types of computer
skills are used in providing services to the clients. But I have limited knowledge
which involved me in fewer areas. This was a limitation which made my internship
difficult in terms of learning new things.
 Constraints facing while working: Doing activities in Square Space Consultancy
Firm requires the use of computer and having internet connection always. But due to
load-shedding, network problems, computer component problems, software issues
and various other relevant problems, I had to face difficulties in many times.
4.6. Thoughts about how the internship might influence my future career
plans
Though I am not specialised in this sector, but I have interest in this sector. The e-business,
management and information system, database management system, and even business
communication requires knowledge of computers and information technology. The IT sector
is an interesting one, and can be pursued by anyone even who has no IT degree. The focus is
given on the knowledge, ability, skills, and performances rather than on educational degrees.
And one can earn much money if interested in this sector and is a persuasive hard-worker. IT
salaries are generous. Perks and work/life balance are good in this sector, these are common
at tech organisations, especially the larger ones, but perhaps more important is work/life
balance. In this industry, one can be self-employed. There is no need to work under any
organisation if one can work as a freelancer.
I am interested in this industry, and this interest can motivate me to pursue career goals in this
industry. However, being successful in this industry requires much time and effort at the first.
But I am interested in working in different types of industry to expand my knowledge and
experience.

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Besides the skills that have been achieved from this field can be utilized very easily in other
sectors as well because these activities are so practical that every person should have the first-
hand knowledge of these things to ensure a flawless speed of their specific industry task.
4.7. Work Samples
The following is a work sample. This was one of my first tasks where I had to use Google
Sheets (Equivalent to Microsoft Excel) to store data found from internet browsing.
Work Sample 1: Lead Generation / Information Collection
Some more work samples are provided here. In the first sample I had to collect information
of different companies situated in different places of United Kingdom. And inthe second
picture, I had to find problems of the customer and try to sort it out as soon as possible. I used
to report the findings and recommendations in a report.The work samples are presented
accordingly.Here a page of comparative site where we work for customer.
Work Sample 2: Go compare website

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Work Sample 3: Email Conversation

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Work Sample 4: Skype calling system

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Chapter 5:
Findings, Recommendations
&
Conclusion

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5.1Findings:
 Square Space Consultancy Firm Increasing Their Reputation all over the world..
 Well Relationships with Client.
 Well monitoring all of Manager in Square Space Consultancy Firm. .
 Better Products and Service to customer.
 Square Space Consultancy Firm increasing their Employee day by day.
 Strong Network side their business.
 Staff-India provides great facilities the entire Partners.
 Square Space Consultancy Firm properly maintains their reporting time.

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5.2 Recommendations
During my Internship period I have found some short comings regarding operational and
other aspect Square Space Consultancy Firm. I would like following recommendation:
 To provide more efficient and prompt service to client more monitor should be
provided to this employees.
 They should maintain Document for this company.
 Square Space Consultancy Firm should change their software sometimes it’s create
problem in working side.
 Improving the working environment area.
 When instant solutions are not possible, telling customers how the organization plans
to proceed shows that corrective action is being taken. It also sets exceptions as to the
time frame.
 When client have been disappointed, one of the biggest challenges is to restore their
confidence and preserve and the relationship for the future. This may require
perseverance and follow-through, not only to defuse their anger but also to convince
that, actions are being taken to avoid a recurrence of the problem.

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5.3 Conclusion
The overall internship experience was much valuable for me. I have learned more about the
business world, especially the IT sector, with practical demonstrations. I have used my
academic learning in the organisation while performing my internship roles. Some new skills
have been added in my skills list with the previous things. This internship program has taught
me how an outsourcing company runs that was almost impossible to experience without
having a chance to go and work there. Besides the basic skills I have improved my practical
know-how about IT related things which are directly interrelated with each and every
profession at present. And using my academic knowledge and work experiences in Square
Space Consultancy Firm, I have identified some ways to improve the organisational
performance reducing lead time, communication gap and others.
So, to recapitulate I must say the internship program has improved my understanding of this
sector, and now I can contribute in this sector and the learning of this sector can help me in
my job field and future career.

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