Workshop H: Lesley Allport, Conflict Management Plus


Published on

Presentation on getting a return on your investent, by Lesley Allport, Conflict Management Plus, at CMP's 'Aiming for excellence' conference, 5 December 2008, London.

Published in: Business
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide
  • The aims of this workshop are to: Give participants more detail about AME Encourage critical discussion about AME Encourage participants to think about how they could utilise AME Reflect on what the risks / hurdles to AME are Explain the pilot and update on any results so far (if we have any)
  • Workshop H: Lesley Allport, Conflict Management Plus

    1. 1. Aiming for mediation excellence Advanced Practitioner Workshop Lesley Allport, Conflict Management Plus Ltd
    2. 2. Why now? <ul><li>Legislation </li></ul><ul><li>Risk Management </li></ul><ul><li>Need to cut the cost of conflict </li></ul><ul><li>Recession = needs not being met = conflict </li></ul><ul><li>‘ Me first’ society </li></ul><ul><li>People know their rights </li></ul><ul><li>Move towards UK mediation standards </li></ul>
    3. 3. Achieving Mediation Excellence Maximising Return on Investment – making sure you get the most effective service for the money you have invested. Mediator Practice Standards – ensuring that your mediators are supported and developed to provide mediation that meets emerging best practice Mediation Service Management – making sure that your service is quality-driven, effectively coordinated, managed and marketed. Equality and Diversity
    4. 4. <ul><li>Maximising Return on your Investment </li></ul><ul><ul><li>Monitoring and Evaluation </li></ul></ul><ul><ul><li>Return on Investment </li></ul></ul><ul><ul><li>Marketing </li></ul></ul><ul><ul><li>Policy </li></ul></ul><ul><ul><li>Recruitment </li></ul></ul><ul><ul><li>Stakeholders </li></ul></ul><ul><ul><li>Success </li></ul></ul><ul><ul><li>Equality and Diversity </li></ul></ul>Key Performance Indicators
    5. 5. Key Performance Indicators <ul><li>Mediator Practice Standards </li></ul><ul><ul><li>Training Levels </li></ul></ul><ul><ul><li>Mediation Practice </li></ul></ul><ul><ul><li>Practice Feedback </li></ul></ul><ul><ul><li>Case Load </li></ul></ul><ul><ul><li>Supervision </li></ul></ul><ul><ul><li>Success </li></ul></ul>
    6. 6. Key Performance Indicators <ul><li>Mediation Service Management </li></ul><ul><ul><li>Skills </li></ul></ul><ul><ul><li>Service Identity </li></ul></ul><ul><ul><li>Case Management </li></ul></ul><ul><ul><li>User Satisfaction </li></ul></ul><ul><ul><li>Monitoring </li></ul></ul><ul><ul><li>Equality and Diversity </li></ul></ul>
    7. 7. Service Standards <ul><li>Foundation Standard </li></ul><ul><li>Relevant for services which are in the process of being newly set up within the organisation </li></ul><ul><li>Effective Standard </li></ul><ul><li>Appropriate for established services with an identified team and regular casework </li></ul><ul><li>Excellence Standard </li></ul><ul><li>Applicable in services where mediation is embodied within policy and practice at all levels of the organisation; delivery is to a high and consistent standard; practice and personnel are continually supported and developed. </li></ul>
    8. 8. Methodology <ul><li>Mediation Action Plan (MAP) </li></ul><ul><li>AME Audit – MIP (Mediation Improvement Plan) </li></ul><ul><li>Training and consultancy </li></ul><ul><li>Partnership working </li></ul><ul><li>Culturally specific </li></ul><ul><li>Customer focused </li></ul>
    9. 9. Methodology <ul><li>Aims: </li></ul><ul><li>To provide an evidence base for understanding the current quality of mediation service delivery. </li></ul><ul><li>To assist in drawing up a Mediation Action Plan to develop and improve key areas. </li></ul>
    10. 10. Methodology <ul><li>AME Audit </li></ul><ul><li>Step1: Evidence is gathered by a reviewer in order to form the basis of a report through an analysis of key documents; and a series of semi structured interviews with principle stakeholders </li></ul><ul><li>Step 2: A report is compiled rating the current service provision against criteria outlined in the Triangle of Excellence and indicating which areas meet the Foundation, Effective or Excellence standard. </li></ul><ul><li>Step 3: Key areas for improvement and recommended actions to develop these are identified with timescales </li></ul>
    11. 11. Methodology <ul><li>Support and Follow Up </li></ul>
    12. 12. Achieving Dispute Resolution Excellence <ul><li>Achieving Mediation Excellence </li></ul><ul><li>Achieving Investigation Excellence </li></ul><ul><li>Dispute Resolution Leadership </li></ul>
    13. 13. THANK YOU <ul><li>ANY QUESTIONS? </li></ul>
    14. 14. Aiming for mediation excellence Advanced Practitioner Workshop Lesley Allport, Conflict Management Plus Ltd