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Running head: DIABETES MANAGEMENT PROGRAM




                       Suzette Phillips

                MHA/626 Managed Health Care

                      February 25, 2013

                        Jack Lazarre
 Diabetes
        Constitute a quarter patients in the VHA
        Focus centered care
 Unique      laboratory electronic health record
    Transforms health care
    Accelerate discovery
   U.S. Dept of Veterans Affairs Diabetes Program
     Patients with diabetes, thyroid, and skeletal health
     Collaborates
       National Prevention Center

       Food and Nutrition Services

       Office of Research and Development

     Develop clinical guidelines
       Prevention

       Treatment

       Endocrine disorders

     Improving health of Veterans with diabetes and
      endocrine disorders
• Veterans Health Administration
  • Veterans Diabetes Management Program
      What is diabetes
      Role preventing diabetes
      Patient and physician incentives
      Case Management
      Facilities
      Quality of care
      Prescription benefits
      The future of data use
      Conclusions


• Disease Management Programs are implemented to educate and
  guide patients to live a healthier lifestyle and learn tools to keep
  this disease under control.
 Diabetes
    Body does not make enough insulin
    Body does not use insulin properly
    Untreated has many permanent effects to body
        Heart disease
        Kidney disease
        Amputations,
        Blindness,
        Other serious issues
 Insulin
    Hormone helps body use glucose for energy
 Early detection
 Lifestyle changes
     Education
     Improve physical activity
     Decrease obesity through health diet
     Match Veterans with individual treatments
     Providing management support
     Decrease cardiovascular
         Developing programs indentify risk of diabetes
         Improving quality of life and reducing complications
 Veterans   Integrated Service Network
    Decision making and accountability providing care
    Receives money based on number of veterans cared for
    Keeping patients healthy better outcomes
    Lower costs
    Data collections and feedback performance improve its
     care
 Patient   incentives improve care
    Patient center care
    Preventative care
 Proactive   case management intervention
    Glycemic control
    Intermediate cardiovascular outcomes
    Adherence to specific care standards
    Short term resource utilization
    Using Simulation models establishing the impact of
     change
    Satisfaction
 Location      Veterans Health Administration
    VISNs (Veterans Integrated Service Networks
        Twenty-one regions
        Location
        Facility types
   Hemoglobin tests
   Examined process of quality of care
   Measure to adjust patient level differences
   Performance monitoring program
   Statistical Analysis
   Collect medical records
   Patient surveys
   Recognizing multitude of complex factors influence ideal
    hemoglobin
   Difference between clinical practice and guidelines
   For each quality measure calculate percentage of patients
    who met recommended quality standard
 Veterans   Affairs Provider Network
    Complete Medical care
    Over the counter medications
    Supplies
    Prescription medications
    Medical and surgical supplies
 VHA    - Electronic Health System
    Most sophisticated system
    Enabled rapid learning
    Increased number of veterans seen
    Decreased costs
    EHS -National diabetes registry
    Operational data transfer into useful information
    Tracking diabetic complications
    Identify patients “high-risk”
    Monitor quality outcomes
©2007 by Project HOPE - The People-to-People Health Foundation, Inc.
 Veterans      Health Administration-diabetes program
    Improve quality of life
        One quarter veteran patients diagnose diabetes
        Focus on diabetes and endocrine
        Reduce diseases
        Early detection
        Lifestyle changes
        Testing, counseling, and reducing complications
        Cost effective
        Improve outcomes
        Benefits
          Prescription, medications, and supplies
        EHS
          Most sophisticated system improve data performances
   Ashish, K. (September 2006). What can the rest of the health care system learn from the
             Veterans quality and safety. Web M & M. Revised from;
             http://www.webmm.ahrq.gov/perspective.aspx?perspectiveID=31
   Kerr, E. A., et. (August 17, 2004). Diabetes care quality in the Veterans affairs health
             care system and         commercial managed care: They triad stud. Annals of
             Internal Medicine. Revised from;
             http://annals.org/article.aspx?articleid=717756
   Kerr E. A., et. (December 2011). Diabetes Queri center 2011 strategic plan. VA Ann Arbor
             Healthcare System VA Center for Clinical Management Research. Revised from;
             http://www.queri.research.va.gov/about/strategic_plans/dm.pdf
   Kupersmith, J. (2007). Advancing evidence-based care for diabetes: lessons from the
             Veterans health Administration. Health Affairs Revised from;
             http://content.healthaffairs.org/content/26/2/w156.full
   N.A. (2012-). What is diabetes? WakeMed Health & Hospitals. Revised from;
             http://www.wakemed.org/landing.cfm?id=132
   U.S. Dept of Veterans Affairs. (July 23, 2010). Vet Centers Specialty Care Services.
             Revised from; http://www2.va.gov/directory/guide/vetcenter_flsh.asp
   U.S. Dept of Veterans Affairs. (April 12, 2011). Your VA drug coverage. VA Heart of Texas
             health Care Network. Revised from;
             http://www.heartoftexas.va.gov/drug_policy.asp
   U.S. Department of Veterans Affairs. (February 8, 2013). Diabetes and endocrinology s
             ervices. Specialty Care Services. Revised from;
             http://www.medicalsurgical.va.gov/
   U.S. National Institutes of Health. (August 1, 2012). Department of VA , proactive case
             management. U.S. National Library of Medicine. Revised from;
             http://clinicaltrials.gov/ct2/show/NCT00013208

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Veterans Diabetes Management Program

  • 1. Running head: DIABETES MANAGEMENT PROGRAM Suzette Phillips MHA/626 Managed Health Care February 25, 2013 Jack Lazarre
  • 2.  Diabetes  Constitute a quarter patients in the VHA  Focus centered care  Unique laboratory electronic health record  Transforms health care  Accelerate discovery
  • 3. U.S. Dept of Veterans Affairs Diabetes Program  Patients with diabetes, thyroid, and skeletal health  Collaborates  National Prevention Center  Food and Nutrition Services  Office of Research and Development  Develop clinical guidelines  Prevention  Treatment  Endocrine disorders  Improving health of Veterans with diabetes and endocrine disorders
  • 4. • Veterans Health Administration • Veterans Diabetes Management Program  What is diabetes  Role preventing diabetes  Patient and physician incentives  Case Management  Facilities  Quality of care  Prescription benefits  The future of data use  Conclusions • Disease Management Programs are implemented to educate and guide patients to live a healthier lifestyle and learn tools to keep this disease under control.
  • 5.  Diabetes  Body does not make enough insulin  Body does not use insulin properly  Untreated has many permanent effects to body  Heart disease  Kidney disease  Amputations,  Blindness,  Other serious issues  Insulin  Hormone helps body use glucose for energy
  • 6.  Early detection  Lifestyle changes  Education  Improve physical activity  Decrease obesity through health diet  Match Veterans with individual treatments  Providing management support  Decrease cardiovascular  Developing programs indentify risk of diabetes  Improving quality of life and reducing complications
  • 7.  Veterans Integrated Service Network  Decision making and accountability providing care  Receives money based on number of veterans cared for  Keeping patients healthy better outcomes  Lower costs  Data collections and feedback performance improve its care  Patient incentives improve care  Patient center care  Preventative care
  • 8.  Proactive case management intervention  Glycemic control  Intermediate cardiovascular outcomes  Adherence to specific care standards  Short term resource utilization  Using Simulation models establishing the impact of change  Satisfaction
  • 9.  Location Veterans Health Administration  VISNs (Veterans Integrated Service Networks  Twenty-one regions  Location  Facility types
  • 10. Hemoglobin tests  Examined process of quality of care  Measure to adjust patient level differences  Performance monitoring program  Statistical Analysis  Collect medical records  Patient surveys  Recognizing multitude of complex factors influence ideal hemoglobin  Difference between clinical practice and guidelines  For each quality measure calculate percentage of patients who met recommended quality standard
  • 11.  Veterans Affairs Provider Network  Complete Medical care  Over the counter medications  Supplies  Prescription medications  Medical and surgical supplies
  • 12.  VHA - Electronic Health System  Most sophisticated system  Enabled rapid learning  Increased number of veterans seen  Decreased costs  EHS -National diabetes registry  Operational data transfer into useful information  Tracking diabetic complications  Identify patients “high-risk”  Monitor quality outcomes
  • 13. ©2007 by Project HOPE - The People-to-People Health Foundation, Inc.
  • 14.  Veterans Health Administration-diabetes program  Improve quality of life  One quarter veteran patients diagnose diabetes  Focus on diabetes and endocrine  Reduce diseases  Early detection  Lifestyle changes  Testing, counseling, and reducing complications  Cost effective  Improve outcomes  Benefits  Prescription, medications, and supplies  EHS  Most sophisticated system improve data performances
  • 15.
  • 16. Ashish, K. (September 2006). What can the rest of the health care system learn from the Veterans quality and safety. Web M & M. Revised from; http://www.webmm.ahrq.gov/perspective.aspx?perspectiveID=31  Kerr, E. A., et. (August 17, 2004). Diabetes care quality in the Veterans affairs health care system and commercial managed care: They triad stud. Annals of Internal Medicine. Revised from; http://annals.org/article.aspx?articleid=717756  Kerr E. A., et. (December 2011). Diabetes Queri center 2011 strategic plan. VA Ann Arbor Healthcare System VA Center for Clinical Management Research. Revised from; http://www.queri.research.va.gov/about/strategic_plans/dm.pdf  Kupersmith, J. (2007). Advancing evidence-based care for diabetes: lessons from the Veterans health Administration. Health Affairs Revised from; http://content.healthaffairs.org/content/26/2/w156.full  N.A. (2012-). What is diabetes? WakeMed Health & Hospitals. Revised from; http://www.wakemed.org/landing.cfm?id=132  U.S. Dept of Veterans Affairs. (July 23, 2010). Vet Centers Specialty Care Services. Revised from; http://www2.va.gov/directory/guide/vetcenter_flsh.asp  U.S. Dept of Veterans Affairs. (April 12, 2011). Your VA drug coverage. VA Heart of Texas health Care Network. Revised from; http://www.heartoftexas.va.gov/drug_policy.asp  U.S. Department of Veterans Affairs. (February 8, 2013). Diabetes and endocrinology s ervices. Specialty Care Services. Revised from; http://www.medicalsurgical.va.gov/  U.S. National Institutes of Health. (August 1, 2012). Department of VA , proactive case management. U.S. National Library of Medicine. Revised from; http://clinicaltrials.gov/ct2/show/NCT00013208

Editor's Notes

  1. Veterans Health Administration
  2. (Kupersmith, 2007).
  3. The United States Department of Veterans Affairs has many types of specialty care services anywhere from preventative, clinical, spiritual, and nutritional available to Veterans. Program directors lead each program, each program has members for Field Advisor Committee (FAC) who work as advisory board members for specific purpose workgroups. The Diabetes management program was developed to improve the health of veterans with diabetes and endocrine disorder by supporting timely diagnosis and appropriate treatment (U.S. Department of Veterans Affairs, February 8, 2013).
  4. Diabetes is a significant burden on healthcare systems and is the primary objective for disease management programs. Causes are lifestyle and heredity. Diabetes Management programs are implemented for a comprehensive program by educating patients, improve costs and outcomes, while increases improvement continually. This PowerPoint will explain in brief diabetes, prevention, incentives, case management, facilities, quality of care, prescription benefits, and future data use.
  5. According to Wake Med (2012), Diabetes is a condition where the body does not make enough or use insulin properly. Insulin is a hormone that allows the body to use glucose for energy. The disease has many permanent effects to the body and left untreated can lead to heart and kidney disease, amputations, stroke, blindness and other serious conditions (N.A., 2012).
  6. Early diagnosis is critical for treatment to be successful. According to WakeMed (2012), studies show that type 2 diabetes can be prevented or delayed by losing 7 percent of body weight through regular physical activity along with healthy eating. Understanding one’s risk can help he or she take necessary step to prevent pre-diabetes. Ultimately preventing type 2 diabetes is through lifestyle changes and patients at higher risks can use medications such as people overweight. The approach to prevent diabetes share other characteristics with obesity and cardiovascular, thus this research implemented programs that focus on diabetes, obesity, cardiovascular risk prevention, with treatment and promotion of physical activity (Kerr, et, December 2011).
  7. In 2010 the VA created a patient-centered programs. Improving chronic disease management focuses to increase access, intensify preventive, and improve coordination of care as patients move toward specialty care. Veterans Integrated Service Networks became the decision-making and accountability in charge of all care that is provided to veterans in its own region and each network funded on a captivated basis. VISN receives money based on the number of veterans cared form, to focus on long term welfare of the patient. By keeping patients healthy by providing preventive services and enhanced disease management program with better outcomes and lower costs. Some VA programs drove quality improvement and other facilitated quality improvement. Data collections and feedback with performance contracts and incentives move organization to improve its care. While the VA programs incentives are to get more money for amount of care. The incentive for patients is the patient centered and preventative care to help improve veterans care and decrease costs. (Ashish, K., September 2008).
  8. VA Diabetes program intervention is a behavioral case management. although the growth of therapeutic options, treatment strategies, and intervention to improve diabetes care outcomes has been disappointing. Over the years case management has widely advocated as cost effective to improve outcomes, however little evidence that demonstrates the benefits of this type of intervention. A study was conducted as a prospective randomized control trial (U.S. National Institutes of Health, August 1, 2012).
  9. All VA medical facilities and Vet Centers are ran by the Veterans Health Administration of the U.S. Department of Veteran Affairs. Community based outpatients clinics are run by civilian medical practitioners who serve the veterans in the community. The VA focuses on post-ware adjustments, counseling, and outreach services. Facility types include; Network System Headquarters (HQ)Network Health Care System (HCS)VA medical centers (VAMC)Division (Inpatient/Outpatient) (DIVIO)Domiciliary Care (DOM)Outpatient Clinic (OPC)Community Based Outpatient Clinic (CBOC)VA Independent Outpatient Clinic (IOC)VA/DoD Joint Venture Site (VADOD)Vet Center (VC)Mobile Vet Center (MVC)VA Outreach Clinic (ORC)VA Rehabilitation Center (REHAB)Community Service Program (CSP) (U.S. Dept of Veterans Affairs, July 23, 2010).Picture VA Livingston. Revised from; co.livingston.mi.us 
  10. According to Kerr et (August 2004), A study compared between 1285 patients inn 5 VA systems and 6920 patients in 8 commercial managed care sites. The results were the patients in VA system more often to receive hemoglobin A, testing, counseling, aspirin use, and eye and foot examinations; also had better lipid control. Both systems patients had poor blood pressure but higher satisfaction with care from the VA and better diabetes care than the other commercial managed care organizations (Kerr, et, August 17, 2004). Picture . www.ultracare-dialysis.com
  11. Through the VA and state sponsored drug program, prescription drug benefits are strongly associated with the use of recommended medication by older adults under Disease Management Program. Mainly any medication that is needed is prescribed by a VA provider in order to get full benefits for all medications, supplies, and medical care (U.S. Dept of Veterans Affaires. (April 12, 2011). Picture syringe insulin pictures. Revised from; en.wikipedia.org
  12. Adding computers to the delivery system to leverage the advantages of health information, the VHA implemented its EHR system and the number of veterans increased nearly five million while costs per patients and full time employee costs decreased. The Veterans Health Administration (VHA) electronic health records (EHR) data helps to refine and measure performances. The greatest advantage is the ability to improve performance by influencing the behavior of patients, clinicians, and health care system. The diabetes registry constructs performance profiles for administrators, managers, and clinicians. Including comparing facilities and identifying the proportion of veterans with increasing of HbA1c, cholesterol, and blood pressure. Data from the EHR system and diabetes registry demonstrates critical importance defining levels of accountability reporting quality of care for diabetics. The data shows most measure in the VHA system. The HER system can identify high risk populations and facilitated targeted interventions (Kupersmith, 2007). Picture Electronic Health Record www.ehealthworkx.com
  13. Diabetes Process Quality In The Veterans Health Administration (VHA), Selected Years 1995–2005 (Kupersmith, 2007).
  14. In conclusion, Veterans Health Administration are located all over the United States with many branches and clinics broke up into regions, locations, and facility types. Each facility provides many disease management programs. One quarter of the veteran patients have diabetes. The U.S. Department of Veterans Affairs and are in charge of the Veterans Health Administration, providing patients with a program that focuses on diabetes and endocrine disorders. To help reduce diseases and improve veterans life. With early detection and lifestyle changes will also help to improve the quality of life and reduce any complications. Proactive Case management intervention helps to control the glycemic index and cardiovascular complications to name a few while cost effective and improve outcomes. The VHA diabetes management program has many tests, counseling, aspirin usage, and eye and foot examination, to help improve quality of life for veterans. Prescriptions, medications, and supplies benefits are provided through the Veterans Affairs Provider Network. The Electronic Health System is the most sophisticated system greatest advantages is to help measure and improve data performances.