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Organisational Competence
Robin Stowell MSc CEng CMIOSH
SHP Expo
London, June 2014
Delivering innovative and strategic safety services
focusing on the human element and influencing the
working environment to create safe behaviours.
2
Organisation
Competence &
Supervision
Results
Policy
Investigating &
Learning Lessons
Longterm(>1year)Shortterm(<1year)
people levelorganizational level Individual levelOrganizational level
ManagementPlanning &
Risk Profiling
Implementation
Measuring
Performance
ConsultationReviewing
Leadership
Positioning Competence in HSG65 & INDG417
4
Documents Attitudes & Beliefs
Experience & TrustProcedures
Mindset &
Behaviours
Errors, Ignorance &
Violations
Archives
Records
Short-term Individual
Processes
Psychological
Influences
Organisational
Requirements
Managerial
Competencies
Dynamic
Competencies
Primal
Competencies
Results = Safety Performance
Short Term Individual Processes
5
Provide Safe Systems
of Work
Control Assignments Action Tasks
Manage Change Action New Controls Identify Uncontrolled
Hazards
Take ActionManage RisksAssess Risks
Question
Circumstances
Self Preservation
Primal
Competencies
Dynamic
Competencies
Managerial
Competencies
Group Preservation
The Purpose of Competence Management
6
Risk
Categorisation
Competencies
Experience
Supervision
Requirement
Competence
Categorisation
Probability
Severity
Other criteria
Short term Implementation:
assessing competence & determining supervision
7
Competence Matrix
Experience
Weeks Months Years
Training&
Qualifications
Primal Novice Novice Proficient
Dynamic Novice Proficient Skilled
Managerial Proficient Skilled Skilled
Supervision Matrix
Competence Category
Novice Proficient Skilled
RiskCategory
Trivial Routine Autonomous Autonomous
Tolerable Enhanced Routine Autonomous
Moderate Incompetent Enhanced Routine
Substantial Incompetent Incompetent Enhanced
Definitions and Requirements of Supervision Levels
8
Autonomous
Able to undertake the specific activity by implementing, maintaining &
monitoring controls without additional supervision.
Routine
Verification and monitoring of controls by a second person at least of a
‘Proficient’ Competence Category.
Enhanced
Verification and monitoring of controls by the responsible supervisor.
Incompetent
The person is not to directly participate in the specific activity.
Verification and monitoring of controls by the responsible supervisor.
Short Term Individual Processes
9
Provide Safe Systems
of Work
Control Assignments Action Tasks
Manage Change Action New Controls Identify Uncontrolled
Hazards
Take ActionManage RisksAssess Risks
Question
Circumstances
Self Preservation
Primal
Competencies
Dynamic
Competencies
Managerial
Competencies
Group Preservation
Medium term implementation: identifying training needs
10
Long term use of Organisational Competence
e.g. The ratio of tasks that are autonomous out of the total number of tasks.
i.e. A leading indicator of safety performance with potential to be predictive.
11
0%
10%
20%
30%
40%
50%
60%
70%
80%
Dashboard of Organisational Competence
OC Recorded
OC Predicted
Threshold
Organisation
Competence &
Supervision
Results
Policy
Investigating &
Learning Lessons
Longterm(>1year)Shortterm(<1year)
people levelorganizational level Individual levelOrganizational level
ManagementPlanning &
Risk Profiling
Implementation
Measuring
Performance
ConsultationReviewing
Leadership
Added Value of Organisational Competence
Top management commitment to organisational competence.
Utilises and builds upon existing risk registers.
Short term: assessment of individual competency & supervision for tasking.
Medium Term: resources allocated to where competence improvement needed.
Long Term: potentially predictive measure of safety performance.
Individual responsibility and tasking becomes an integral part of H&S performance.
Robin Stowell
MSc CEng CMIOSH
MD Conversulting Ltd
Tel: +44 (0)845 805 9261
Mob: +33 (0)689 684 428
robin.stowell@conversulting.co.uk
www.conversulting.co.uk
‘Risk is not knowing what you are doing.’
- Warren Buffet
… why wait for the accident to find out?

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Organisational competence

  • 1. Organisational Competence Robin Stowell MSc CEng CMIOSH SHP Expo London, June 2014
  • 2. Delivering innovative and strategic safety services focusing on the human element and influencing the working environment to create safe behaviours. 2
  • 3. Organisation Competence & Supervision Results Policy Investigating & Learning Lessons Longterm(>1year)Shortterm(<1year) people levelorganizational level Individual levelOrganizational level ManagementPlanning & Risk Profiling Implementation Measuring Performance ConsultationReviewing Leadership Positioning Competence in HSG65 & INDG417
  • 4. 4 Documents Attitudes & Beliefs Experience & TrustProcedures Mindset & Behaviours Errors, Ignorance & Violations Archives Records Short-term Individual Processes Psychological Influences Organisational Requirements Managerial Competencies Dynamic Competencies Primal Competencies Results = Safety Performance
  • 5. Short Term Individual Processes 5 Provide Safe Systems of Work Control Assignments Action Tasks Manage Change Action New Controls Identify Uncontrolled Hazards Take ActionManage RisksAssess Risks Question Circumstances Self Preservation Primal Competencies Dynamic Competencies Managerial Competencies Group Preservation
  • 6. The Purpose of Competence Management 6 Risk Categorisation Competencies Experience Supervision Requirement Competence Categorisation Probability Severity Other criteria
  • 7. Short term Implementation: assessing competence & determining supervision 7 Competence Matrix Experience Weeks Months Years Training& Qualifications Primal Novice Novice Proficient Dynamic Novice Proficient Skilled Managerial Proficient Skilled Skilled Supervision Matrix Competence Category Novice Proficient Skilled RiskCategory Trivial Routine Autonomous Autonomous Tolerable Enhanced Routine Autonomous Moderate Incompetent Enhanced Routine Substantial Incompetent Incompetent Enhanced
  • 8. Definitions and Requirements of Supervision Levels 8 Autonomous Able to undertake the specific activity by implementing, maintaining & monitoring controls without additional supervision. Routine Verification and monitoring of controls by a second person at least of a ‘Proficient’ Competence Category. Enhanced Verification and monitoring of controls by the responsible supervisor. Incompetent The person is not to directly participate in the specific activity. Verification and monitoring of controls by the responsible supervisor.
  • 9. Short Term Individual Processes 9 Provide Safe Systems of Work Control Assignments Action Tasks Manage Change Action New Controls Identify Uncontrolled Hazards Take ActionManage RisksAssess Risks Question Circumstances Self Preservation Primal Competencies Dynamic Competencies Managerial Competencies Group Preservation Medium term implementation: identifying training needs
  • 10. 10
  • 11. Long term use of Organisational Competence e.g. The ratio of tasks that are autonomous out of the total number of tasks. i.e. A leading indicator of safety performance with potential to be predictive. 11 0% 10% 20% 30% 40% 50% 60% 70% 80% Dashboard of Organisational Competence OC Recorded OC Predicted Threshold
  • 12. Organisation Competence & Supervision Results Policy Investigating & Learning Lessons Longterm(>1year)Shortterm(<1year) people levelorganizational level Individual levelOrganizational level ManagementPlanning & Risk Profiling Implementation Measuring Performance ConsultationReviewing Leadership Added Value of Organisational Competence Top management commitment to organisational competence. Utilises and builds upon existing risk registers. Short term: assessment of individual competency & supervision for tasking. Medium Term: resources allocated to where competence improvement needed. Long Term: potentially predictive measure of safety performance. Individual responsibility and tasking becomes an integral part of H&S performance.
  • 13. Robin Stowell MSc CEng CMIOSH MD Conversulting Ltd Tel: +44 (0)845 805 9261 Mob: +33 (0)689 684 428 robin.stowell@conversulting.co.uk www.conversulting.co.uk ‘Risk is not knowing what you are doing.’ - Warren Buffet … why wait for the accident to find out?