MGT274 Week One Lecture

1. MGT274 Basic Supervision
Week One
Course Overview
Chapters 1 & 2 Review and Discussion

2. Textbook Information

3. Blackboard Overview

4. Course Schedule: What’s Ahead
 S.M.A.R.T. Goals
 Midterm – Job Description and Offer Letter
 Major Project – Supervisor Interview
 Group Presentation
 Final – Budget, etc.

5. What is a Supervisor?
What are your thoughts?

6. What is a Supervisor?
Generally, a supervisor is a person who supervises a person or an activity.
A lot of people can fall into this category.
Examples might include:
 Drill sergeant
 Head nurse
 Factory foreman
 Shift manager at a fast food restaurant
 Team leader on a project
 Head coach of a basketball team
 And so on…

7. What is a Supervisor?
 Jobs may be different
 Skill sets required is the same
In this course we will take a detailed look at what a modern day supervisor needs to
know in order to be the best supervisor possible.
 Not your grandparent’s “ It’s my way or the highway” supervisor
 Traits required for modern supervisors more complex
 Not just simply telling people what to do.
 Let’s discover what it takes to be a great supervisor.

8. Management Theories:
The Early Years

9. Discussion
 Who is the best supervisor (boss, coach, teacher, etc.) you have ever encountered
and what traits standout about this supervisor? See Rubric for requirements.

10. Management Theories:
Recognizing The Importance of Employees

11. Management Theories:
Not All Workers Are the Same

12. Functions for the Modern Supervisor:
Trusting Employees

13. Functions for the Modern Supervisor:
Energizing Employees

14. Functions for the Modern Supervisor:
Empowering Employees

15. Functions for the Modern Supervisor:
Supporting Employees

16. Functions for the Modern Supervisor:
Communicating with Employees

17. Functions for the Modern Supervisor:
Learning from Employees

18. Functions for the Modern Supervisor:
Employment Laws
 https://webapps.dol.gov/elaws/elg

19. Functions for the Modern Supervisor:
Sexual Harassment Laws

20. Difference Between Leaders And
Supervisors
 What leaders Do:
 Inspire Action
 Communicating
 Support Employees

21. What Does it Take to be a Leader
 Optimisms: Leaders are always looking for the bright side. As bad as things get
they are not discouraged and know they can correct any problem.
 Confidence: Leaders are confident. They can accomplish anything. The more
confident they are the more the workers are inspired to do their bes
 Integrity: Integrity is having a moral compass. Not that old line supervisors are
immoral, it’s just that leaders are guided by integrity.
 Decision Making

22. 10 Things Successful Supervisors Do
Differently
 https://www.yourerc.com/blog/post/10-Things-Successful-Supervisors-Do-
Differently
 They treat others as they would like to be treated.
 They exude integrity.
 They set the example.
 They have humility.
 They listen and communicate well.

23. 10 Things Successful Supervisors Do
Differently
 They encourage the best in people.
 They acknowledge others.
 They freely delegate and build capabilities.
 They multiply talent.
 They lead employees to the right answers.

24. Group Assignment
 Eric has applied for the position of a reservations clerk in your hotel. The
individual has no experience, but he types quickly and accurately and
has good listening skills as well as a pleasant speaking voice. Eric has
very limited eyesight. He is considered to be "legally blind" and is
covered by ADA. Discuss ways in which management in your hotel
could accommodate Eric's disability with or without a reasonable
accommodation.
 Provide examples for ways in which businesses could make a reasonable
accommodation for the of the following job applicants:
 (Group A) An applicant for the position of dishwasher who has a hearing
disorder.
 (Group B) An applicant for the position of sales manager who is wheelchair
bound.
 (Group C) An applicant for the position of server who lacks use of the left arm.