2. • Consumers
• Bob
• College student
• 22
• Does not know anything about
what to do in an emergency
scenario.
• For example, someone
choking on a piece of chicken.
Who
3. Scenario 1
• Karen, 43, is at the local pool.
• She sees a man drowning.
• She gets the man out of the water.
• Does not know CPR (Cardiopulmonary
resuscitation).
• Takes phone out.
• Launches the app.
4. Scenario 1
• Sees lesson 1: Basic Emergency, clicks on it.
• Opens to chapter 1-7
• Finds drowning instructions.
• Scrolls through to see video because she does not have her reading
glasses.
• Watches video.
• Knows what to do.
(Sees the man dead)
5. Scenario 2
• Kevin, 25, college graduate downloads and launches the
app.
• He goes through the first few lessons.
• Few days later he sees man choking.
• He remembers the instructions for the Heimlich
Maneuver from lesson 1: chapter 1.
• He quickly rushes over and administer the maneuver.
6. User Journey
• Launch the app.
• First aid symbol is the loading screen.
• Opens to a screen with buttons and a progress bar(at the
top).
• Each button is labeled:
• Lesson 1: Basic Emergency
• Lesson 2: Do’s and Don’ts
• etc.
7. User Journey
• Tapping on lessons opens a list of chapters on different
scenarios and what to do.
• There will be a progress bar on the top of your screen.
• Showing chapter progress (in chapter)
• Showing lesson progress (in list of chapters)
• Showing overall progress (in home screen)
• At the end of each chapter there would be a video:
• Visually demonstrating the maneuvers.
8. User Journey
• Can tap on the top right to see a news feed of local
disasters and issues.
• Tap the top left of the home screen to go to the settings
page.
• Enable notifications
• Lesson reminders
• Potential disasters
• Issues (Missing Child)