This document is a resume for Roseann Plasencia summarizing her experience as a patient registration clerk and legal secretary. It highlights her strong planning, organizational and communication skills as well as her expertise in areas like medical terminology, enforcing compliance policies, and providing excellent patient care. She has over 15 years of experience in patient registration for the emergency room of a large community hospital.

1. ROSEANN PLASENCIA
11536 South Lavergne Telephone: (708) 822-7603
Alsip, Illinois 60803 Email: plasenciaroseann@gmail.com
SUMMARY
Successful experience as a patient registration clerk within a high-volume community hospital.
Combines strong planning, organizational, problem solving and communication skills with the
ability to independently coordinate patient or inter-departmental services and maintain efficient
operations. Computer skills include Meditech and Teletracking systems. Expertise includes:
 Medical Terminology  Enforcing Policy & Regulatory Compliance
 Surgical Scheduling  Exercising Discretion & Independent Judgment
 Emergency Room Safety & Security  Patient & Family Relations
 Bed Control & Assignments  Confidential Records & Communications
EXPERIENCE
PALOS COMMUNITY HOSPITAL, Palos Heights, Illinois 2006 to 2015
Patient Registration Clerk, Emergency Room
Completed intakes, registration and overall front-line support for incoming patients with a wide
range of illnesses and conditions. Collaborated with the physicians, nurses and multi-disciplinary
team to facilitate optimal patient care toward positive outcomes. Recipient of several “CARE”
nominations for exceptional consideration to patients’ family members in the emergency room.
• Greeted patients and obtained patient medical histories and insurance information; identified
questionable details (insurance, demographics, etc.) and followed up to resolve discrepancies.
• Reviewed records for proper documentation, accuracy and completeness, along with verification
of insurance eligibility and referrals; entered all relevant information into computer system.
• Maintained compliance with HIPAA, Joint Commission and all Mercy Hospital policies in
regard to confidentiality, telephone etiquette and infection control practices.
• Worked closely with patient families to assess needs and concerns; collaborated with
healthcare team to coordinate patient discharge.
• Notified team members concerning newly admitted patients; labeled and recorded information
onto patient charts for nurse/physician examination.
• Provided individualized attention and a warm, caring attitude toward each patient; assisted
and reassured accompanying patients’ family or friends.
KELLY, OLSON, MICHOD, DEHAAN & RICHTER, LLC, Chicago, Illinois 1995 to 2000
Legal Secretary
Provided a high level of administrative support to the partners and associates of this full-service
law firm. Maintained files concerning commercial banking and medical malpractice cases. Prepared
expense reports and transcribed both written and audio dictation.
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2. ROSEANN PLASENCIA
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EDUCATION
SAINT XAVIER UNIVERSITY, Chicago, Illinois
SOUTHERN ILLINOIS UNIVERSITY, Carbondale, Illinois
MORAINE VALLEY COMMUNITY COLLEGE, Palos Hills, Illinois
Liberal Arts & General Studies
REAVIS HGH SCHOOL, Burbank, Illinois
High School Diploma
Professional Development:
> Code “Silver” – Palos Heights Police Department (weapon threats in the emergency room)
> VIRTUS – Catholic Archdiocese (child abuse recognition and response)
VOLUNTEER
Young Hearts 4 Life Cardiac Screening
Alan B. Shepard High School Band Parent
Prairie Junior High School Parent Booster