Roman Kales was recognized by his team for demonstrating the ICARE values of Customer Focus, Accountability, Respect and Excellence in his work upgrading PC systems. Comments from colleagues noted how Roman was courteous and professional with customers, followed up after installations to ensure systems were working properly, and went above and beyond to guarantee customer satisfaction. His manager passed on the recognition and asked that Roman be informed how much his assistance is appreciated.

1. 4/21/2015 FW: ICARE Values Recognition ­ romankales@gmail.com ­ Gmail
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From: Greg Byrne
Sent: Thursday, 16 April 2015 9:02 AM
To: Helen Cram; Graham Curley
Subject: ICARE Values Recognition
Helen / Graham
At my monthly team supervisors meeting this week, I asked for any examples of demonstration of ICARE
values.
The team decided that this month they wanted to recognition the Customer Focus, Accountability, Respect
and Excellence demonstrated by Roman Kales with the PC upgrades.
Comments made centered how good Roman’s manner was, how he followed up with people after the install
to check that everything was working, and how he went the extra mile to ensure customer satisfaction.
Everyone said how he is very courteous, very professional, knows what he is doing, and is proactive in
ensuring that everything is working OK.
Thought I would pass on the recognition to you both. Please let Roman know how much we appreciate his
assistance.
Kind regards ‐ Greg
Greg Byrne
Manager Financial Operations
Randwick City Council
02 9399 0836
0409 655 135
greg.byrne@randwick.nsw.gov.au
www.randwick.nsw.gov.au