SD - MGI Limited - Company Profile

McAlpine Grant Ilco Ltd
Company Profile
2015
Osney Mead Industrial Estate
Oxford
OX2 0ER
Tel: 01865 251225
Fax: 01865 791877
info@mgiltd.co.uk
www.mgiltd.co.uk

McAlpine Grant Ilco – January 2015 Copyright © 2015 McAlpine Grant Ilco
Business Profile 2015 ver 1 Issue Number 6/ Page 1
Table of Contents
Section Page
1. Introduction to MGi’s Business Profile 2015 2
2. McAlpine Grant Ilco – Overview 3
3. MGI’s Purpose, Vision and Approach to Business 5
4. Our Services 6
5. Geographical Coverage 8
6. Our Customers 9
7. What Our Customers Say 10
8. Quality Management Overview 14
9. Accreditations & Associations 15
10. Health & Safety Overview 17
11. Our People & Communications 19
12. The Next Step 22

1. Introduction to MGI’s Profile 2015
Temperature control specialist, McAlpine Grant Ilco
Limited (MGI) has a strong pedigree for providing
design, installation and planned, preventative
maintenance services for your complete range of air-
conditioning, heating and refrigeration needs.
The purpose of this business profile is to give the reader a clear understanding
of McAlpine Grant Ilco including our approach, ethos, service offerings and
geographical coverage.
This business profile also gives an insight into McAlpine Grant Ilco’s customer
base and their views on our services. We have also detailed our position on
crucial issues such as quality, Health and Safety and our people.
Contact Us
If you would like to learn more about McAlpine Grant Ilco or any of the services
we offer, please call us, e-mail us or visit our website today:
Telephone MGI on 01865 251225
E-mail us at info@mgiltd.co.uk
Browse our website at www.mgiltd.co.uk

2. McAlpine Grant Ilco - Overview
Established in 1981, McAlpine Grant Ilco is a dynamic company that has
become well-known for providing the best in professional consultancy, design,
installation and project management services to assist customers with
temperature control in their many diverse environments.
This comprises providing cooling and air-conditioning
services, refrigeration, freezers, cold rooms and heating
solutions for businesses, public and charity organisations
alike. Clients include BMW (UK Manufacturing) Plant
Oxford, DKNY, Greene King, Cancer Research, Oxford
Radcliffe Hospitals Trust, Louis Vuitton and KFC & Burger
King franchised outlets. For more details on our services see Section 4,
Services.
At MGI, we help customers design and install new systems in new sites as well
as offering a temperature control rethink in existing locations. In addition, we
also expand or modernise current facilities where required.
Keep in Control with MGI
We recognise that in office and factory location, keeping the
environment continuously comfortable (not too hot or too cool)
has far-reaching benefits. These include lessened employee
stress and more contented customers and staff. It can also
lead to enhanced productivity, improved services and in some
instances increased profitability in the longer-term.
With refrigeration, cold room and freezer solutions, temperature control is often
mission-critical (e.g. with food storage, the housing of technological equipment
or the preservation of medical samples). As a result, we ensure security
measures and alert systems are ‘built-in’ to our solutions
to keep temperatures consistent at all times so that stock
or equipment is not damaged or lost.
Once installation is complete, many of our clients take
advantage of our excellent preventative maintenance and
aftercare services to ensure optimal longevity and return
on investment on your temperature control equipment.
Moreover, we have extremely highly trained and skilled teams of designers and
engineers which are wholly supported 24/7 by our Oxford-based helpdesk. This
service extends to over 1,500 client locations across the UK.

Consistency of Response
Growth at McAlpine Grant Ilco has been constantly achieved by providing first
class services in response to customers’ exacting requirements, our excellent
quality of workmanship and extensive after sales service. To learn more about
what our clients think, please refer to Section 6, Customers and Section 7, What
Our Customers Say.
Management Team
The structure of the management team at MGI is relatively flat and has been
based around customer needs, so that escalation and communication are made
as easy as possible:
MGI Company Structure
Managing
Director
NatWest
H&S
Company
Secretary
Accounts
Department
Accounts
Administration
Sales
Department
Sales
Manager
Project
Engineers
Site Based
Contracts Mgr
Installation
Teams
Maintenance
Engineers
Service
Engineers
Service
Director

3. MGI’s Purpose, Vision and Approach to Business
Purpose
The McAlpine Grant Ilco ‘purpose’ statement describes what we aim to achieve
for our clients through the services we provide:
McAlpine Grant Ilco is dedicated to enabling and creating temperature
controlled environments for its client-base
Vision
The McAlpine Grant Ilco ‘vision’ statement describes what we continually strive
to maintain and achieve. Our vision is:
In order that clients never have to worry about temperature control again, we
aim to:
Provide industry-leading advice on the latest innovations,
Create the best bespoke designs, plans and solutions,
Supply first-rate, non-disruptive installation services,
Make ‘easy to access’ after-care available to all,
Provide all services on time and to budget, every time.
Our Approach to Business
At McAlpine Grant Ilco, we have a very distinct business approach. From
developing our staff to selecting our suppliers, we make sure that the highest
standards are maintained at all times. Our people are dedicated to supplying
the very best service possible throughout our relationship with the client.
We do not take a ‘one size fits all’ approach but after an on-site consultation,
our designers create bespoke solutions to suit your unique working
environment. Our approach includes:
Communication at all stages (aided by technology),
Adoption of a consultative approach to selling,
Independent advice and design,
High quality implementation,
Seamless project management,
Co-ordinated planned maintenance services,
Working as part of the client team,
Honesty and integrity at all times.

4. Our Services
With McAlpine Grant Ilco, you can expect tailored impartial solutions to be
recommended to you by your MGI single point of contact.
Our approach is simple but leaves nothing to chance. All projects begin with a
consultation at your premises to establish your unique requirements. Once MGI
has a clear understanding of the needs of your particular location and your
budget and timescales, we set about designing a bespoke solution that provides
both the layout, functionality and security you need.
Our services can be summarised as:
1. Air-Conditioning and Comfort Cooling
MGI design and install air-conditioning systems and
comfort cooling for all types of environment, including:
Domestic.
Offices.
Retail.
Factories.
Mission critical areas, such as computer rooms.
As with all of our services, we undertake a thorough on-site consultation prior
to our designers creating a bespoke solution to suit your business needs. We
provide completely new air-conditioning systems as well as simple additions
to your current temperature control facilities.
2. Refrigeration, Cold Rooms and Freezers
At MGI, we provide a wide variety of refrigeration
solutions including cold rooms, walk-in refrigerators and
freezer rooms and appreciate how important each detail
is to our clients.
This is particularly true in mission critical environments,
such as hospitals, clinics, laboratories and food storage
facilities where failures can have far-reaching
consequences. We ensure your cold room or freezer has added-security
measures where required such as:
Load-sharing
Back-up systems in case of failure.
Audio, visual and / or remote alarms,
Access control systems.
Thermographic recorders.
In short, our cold rooms and freezers are designed with safety strategies
built-in.

3. Heating Solutions
MGI provides a variety of new and modified heating
solutions for a wide range of customers, within
manufacturing sites, modern offices and historic
buildings.
Our tailored solutions are based entirely on your
specifications, following a visit to your premises by
one of our experienced designers. Moreover, we can combine heating and
air-conditioning in one energy efficient package to save you money, and help
you keep your working environment in control.
4. Planned, Preventative Maintenance
MGI provides tailored maintenance services to over
1,500 locations across the UK, looking after a variety of
air-conditioning, heating and refrigeration systems.
What’s more our 24-hour helpdesk is available to clients
seven days a week as a central coordination point and a
first contact during an emergency.
Designed around individual requirements, our clients feel safe in the
knowledge that we will be there when we say we will, and using specialist
software we track every aspect of the job through to completion. We offer a
scheduled service where we commit to a programme of agreed maintenance
throughout the year and a rapid-response service, available 24/7, for those
unforeseen issues.
5. F Gas Regulations – (EC) 842/2006 (F-Gas)
F gases (fluorinated greenhouse gases) are commonly found in refrigeration,
air conditioning and heat pump systems. There are new EC Regulations
relating to equipment containing F Gases from the 4th July 2007. The
legislation is aimed at limiting the release of F Gases through regular and
recorded leak checking and equipment maintenance by certified personnel.
MGI has fully certified engineers that can provide a bespoke and
comprehensive maintenance service to ensure total compliance for our
clients to the new regulations. Our staff will design a fully compliant leak
detection and maintenance programme suited to the size and number of your
plant.

5. Geographical Coverage
McAlpine Grant Ilco is based centrally, in Oxford. The office accommodates the
accounts, sales, service and marketing departments.
At McAlpine Grant Ilco we are pleased to offer our services throughout the UK,
for installation work, maintenance services plus service and repair. Currently
services are provided to numerous client locations throughout the UK.
McAlpine Grant Ilco
Osney Mead Industrial
Estate
Osney Mead
Oxford
OX2 0ER
Key Contacts:
Roger Grant
Managing Director rogerg@mgiltd.co.uk
Alan Trafford
Service Director alant@mgiltd.co.uk
Dan Lavington
Sales Manager danl@mgiltd.co.uk
David Sutherland
Sales Engineer davids@mgiltd.co.uk

6. Customers
MGI has a wide and varied customer portfolio with particular expertise within the
fields of manufacturing and heavy industry, technological, food and drink,
catering, medical bodies and medical charities and the fashion industry. Indeed,
we are proud to serve many leading-name organisations including those listed
below:

7. What Our Customers Say
McAlpine Grant Ilco prides itself on delivering outstanding communications
solutions on time, to budget and quality, every time. Delivering a solution
tailored to the clients’ specific requirements, wherever they are, with minimum
disruption to their day-to-day business is extremely important. Here are just a
few of the comments we have received from our customers:
Commenting on MGI services to maintain the combined air-conditioning and
heating systems:
“MGI give me straight answers, they are professional, quick, reliable
and responsive. Also they are trustworthy and don’t try to blind us
with science. They are a nice team overall.”
- Maggie Colbeck, Darwin-Grey Limited
Commenting on MGI rapid response services to keep our cellar-cooling systems
working in numerous pub locations:
“Our pubs contact our helpline directly who in turn contact the MGI
24/7 helpdesk. We never have to get involved as MGI just get things
done when they say they will. For us no news is good news. Also we
have an agreed schedule of rates so we know what we’d expect to
pay at any time.”
-Helen Cockerton, Greene King Brewing & Retailing Limited
Commenting on working with MGI on a day to day basis alongside BMW teams
in order to maintain (rapid response and scheduled services) the Oxford BMW
site:
“We needed a provider that would work with our existing teams and
be on call 24/7. MGI not only met our requirements but they have
become a vital part of the team.”
BMW UK

At McAlpine Grant Ilco Ltd we are continually striving to provide the best
possible service to our customers. In January 2013 we commissioned a
Customer Satisfaction Survey to gain a greater understanding of how our
customers view us.
We are very proud of the responses received, which are detailed below:
Question: How likely are you to recommend our services to others
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
Extremely
Likely
Very
Likely
Moderately
Likely
Question: How responsive is MGi Ltd?
Extremely responsive
Very responsive
Moderately responsive
Slightly responsive
Not at all responsive
Moderately
Responsive
Extremely
Responsive
Very
Responsive

Question: How convenient is MGi Ltd to use?
Extremely convenient
Very convenient
Moderately convenient
Slightly convenient
Not at all convenient
Extremely
Convenient
Moderately
Convenient
Very
Convenient
Question: Compared to our competitors, is our service quality better, worse,
or about the same?
Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse
Much
Better
Somewhat
Better
Slightly
Better
About the
same

Question: How professional is MGi Ltd?
Extremely professional
Very professional
Moderately professional
Slightly professional
Not at all professionalVery
Professional
Extremely
Professional
Moderately
Professional
Question: How convenient is MGi Ltd to use?
Extremely convenient
Very convenient
Moderately convenient
Slightly convenient
Not at all convenient
Extremely
Convenient
Very
Convenient
Moderately
Convenient

8. Quality Management Overview
McAlpine Grant Ilco provides the highest levels of service, from consultation to
after-care support, by employing strong quality controls and procedures.
Quality Status
As a mark of our commitment to quality in all areas, by 2001 we
had achieved EN/ISO9001 status for all services. Our certificate
number is GB7897.
Quality Procedures
McAlpine Grant Ilco is committed to Total Quality
Management, assisted by a Quality Manager to
continually improve standards of quality throughout the
company’s business processes. This includes provision
of McAlpine Grant Ilco’s Quality Procedures Manual at all
sites on which staff employed by McAlpine Grant Ilco are
working. This document is available for inspection at any
time.
McAlpine Grant Ilco’s processes are subject to continual assessment of fitness
for purpose, to ensure that the product delivered to the customer, meets or
exceeds the company’s quality standards.
McAlpine Grant Ilco Ltd is an Equal Opportunities Employer and complies fully
with all areas of current legislation.
Environmental Award for McAlpine Grant Ilco Ltd
Following an assessment by an independent body, MGi Ltd has been
awarded ISO 14001 certification.
Said a delighted Roger Grant, Managing Director:
“We have always been proud of the service we offer our customers and
the way that we conduct our business with regard to environmental
matters. Now with the award of ISO14001 certification, this has been
confirmed by outside experts who are used to judging standards on a
daily basis in a wide variety of trades and industries”.

9. Accreditations & Associations
As part of MGi’s commitment to customer services, quality and safe working, we
belong to a number of important associations. These are outlined below:
Building & Engineering Services Association (formerly HVCA)
McAlpine Grant Ilco is a full member of B&ES which
represents the interests of firms active in the design,
installation, commissioning and maintenance of heating,
ventilating, air conditioning and refrigeration products and
equipment. Our membership number is:
F487900/HV007105.
As a B&ES member, MGI is required to adhere to the Association's Code of
Fair Trading and to commit to best practice in all our commercial dealings. We
are also subject to regular, third-party inspections and assessments by BM
TRADA (a recognised certification body with a track record in the construction
industry) to ensure both MGI’s commercial and technical competence.
The commercial capability assessment covers administrative and business
systems, financial and training records, insurance arrangements, health and
safety, environmental and equal opportunities policies.
The technical assessment takes place on-site and involves the inspection of
work in progress against a broad range of standards, devised and compiled by
B&ES in collaboration with BSRIA.
Standard Maintenance Specifications for Services in Buildings (SMG2000)
Prior to 1990, there had been no standard document covering the maintenance
of heating, cooling and ventilation plant in buildings. However, as equipment
became more reliable, a tendency to relax the maintenance of plant emerged
causing customer dissatisfaction and energy wastage.
As a result, the HVCA (now B&ES) in association with the Chartered Institute of
Building Engineers (CIBSE), the Building Research Energy Conservation
Support Unit (BRECSU) and the Department of Energy developed the
‘Standard Maintenance Specification’ which aimed at maintenance contractors,
provided a contractual standard against which to evaluate and enforce
adequate maintenance standards.
As a B&ES member, McAlpine Grant Ilco has adopted SMG2000 as a
mandatory standard for both tendering and carrying out maintenance work. This
standard covers proprietary HVAC equipment, encompassing maintenance
activities, safety, working with electrical equipment, record keeping, energy
efficiency and emissions.

Environmental Agency
McAlpine Grant Ilco has been issued a Waste Management
Licence (Licence number: TWE 675222253) by the
Environmental Agency for the safe carrying of waste and
reclaimed refrigerant. Waste management licences authorise the
treatment, keeping or disposal of controlled waste and ensure
that waste management facilities: do not pollute the environment,
do not harm human health and do not seriously detriment local
amenities.
In addition to these objectives, waste management facilities must also be
prepared, developed, operated, restored and completed to high standards. The
Environment Agency imposes comprehensive, enforceable and clear licence
conditions to help them meet these objectives.
The legislative basis for waste management licensing is provided in Part II of
the Environmental Protection Act 1990 and associated regulations.
BESCA
McAlpine Grant Ilco Ltd is an accredited and
checked member of BESCA (Building Engineering
Services Competence Accreditation Ltd).
Where works represent a material change to controlled services, they are
required to be compliant with and notified under the Part L of the Building
Regulations. McAlpine Grant Ilco Ltd is a member of the Competent Persons
Scheme (England & Wales) operated by BESCA, and can, if required, register
their works (once completed) with the relevant local authority and issue a
Compliance Certificate as documentary proof that the installation meets the
Building Regulations. Failure to comply with the requirement to advise Local
Authority Building Control of notifiable works could result in prosecution under
The Building Act.

10. Health & Safety Overview
Health and Safety Policy
McAlpine Grant Ilco Ltd conforms to the Health and Safety at Work Act 1974,
the Management of Health and Safety at Work Regulations 1992 and other
relevant legislation. It is our policy to provide, maintain and seek to improve
standards of health and safety. Operation practices, which safeguard all
employees and result in safe working conditions and efficient operation, must
be followed. McAlpine Grant Ilco Ltd also assumes obligations in relation to the
Health and Safety of members of the public and sub-contractors of various
kinds who may require access to working environments under our control.
Contractors Health & Safety Assessment Scheme (CHAS)
McAlpine Grant Ilco Ltd is accredited within the Contractors
Health and Safety Assessment Scheme (CHAS) having
demonstrated and with sound management of current basic
h health and safety management legislation.
Safe Contractor Scheme
McAlpine Grant Ilco Ltd has achieved SAFEContractor
Accreditation in recognition of reaching the SAFEcontractor
Health and safety standards for:
Air Conditioning Installation / Commissioning /
Maintenance
Refrigeration Systems Installation / Commissioning /
Maintenance

Health and Safety Procedures
McAlpine Grant Ilco Ltd ensures that all staff are aware of their responsibilities
while at work. All policies and procedures apply on customer sites as well as
McAlpine Grant Ilco Ltd’s own premises. On customer sites, the senior team
member, will have overall responsibility for enforcing Health and Safety on that
site and site specific Health and Safety procedures will be issued to all team
members. General points include that all staff have a responsibility:
To take reasonable care of their own and others’ health and safety in their
immediate work environment, including ensuring they are wearing the
correct protective clothing and that they conduct themselves in a safe
manner, leaving their work area neat and tidy.
To co-operate with all parties so that they may comply with their obligations
under the Health and Safety at Work Act/Regulations, familiarising
themselves with the location of the Health and Safety notice board and of
the building in which they are working.
Not to interfere with or misuse any equipment or materials provided in the
interest of health, safety or welfare either intentionally or recklessly.
To bring to the attention of their Manager, any concerns or complaints they
have concerning health and safety matters, reporting faulty equipment, and
incorrect signage.
To ensure that they do not undertake any duties on their own for which they
have not been fully trained.
Safety audits are regularly carried out on sites to ensure that all regulations are
complied with.

11. Our People & Communications
People - Our Most Important Asset
McAlpine Grant Ilco Ltd is at the forefront of the temperature control arena when
it comes to training and development. Our commitment to improving and
motivating our workforce is second to none. At McAlpine Grant Ilco Ltd, we
know that our people are our strongest asset. With our team growing year on
year, our philosophy as an employer is ‘think ahead’.
‘Think Ahead’ in Recruitment
We understand that we are only as good as the people we employ. That’s why,
during our rigorous recruitment process, we only accept the best personnel who
fit our exacting standards, ensuring you get the best engineer for the job.
Our selection process is comprehensive and may include a practical skills
assessment. Our recruitment process is tough – we like successful candidates
to feel that they have achieved a high standard and deserved to get the job. In
return, employees enjoy competitive salaries and benefits.
MGI Engineers Profile
Our engineers fit our exacting profile:
Highly motivated with a can-do attitude
Flexible and responsive
Good communications skills
Good organisational skills
Smart personal appearance
Proficiency in installation and maintenance techniques
Good understanding of products and equipment
Conversant with relevant health and safety issues
‘Think Ahead’ in Employee Development
We pride ourselves on the training and development opportunities we offer to all
of our staff. By providing opportunities and facilities for training and
development we aim to ensure that staff will possess the right skills, knowledge
and experience to perform their jobs to the highest standard, creating greater
job satisfaction and delighted customers.
All our engineers undertake regular training including health and safety,
installation techniques, product updates and customer care. And all our staff
undergo regular appraisals and assessments so that standards are maintained.
The training schedule for MGI staff includes:

H & S Responsibilities Safe Working Practices
Hazard Management First Aid manual Handling
Accident Investigation Essential Electrics
Injury Management Safe Handling of Refrigerants
Risk Assessment IPAF MEWPS
H&S Communication Working At Heights
Workplace Induction Mobile Tower
Step Ladders Ladder Safety
Harness Safety Pipework & Brazing
In addition, training was provided for all engineering staff, during 2013, on how
to use MGI’s newly implemented service system, which is used on all engineer
PDA’s. (see below ‘Communications’ for further explanation).
Technical Development
The marketplace in which McAlpine Grant Ilco operates is fast evolving, both in
terms of customer expectations and technology. We have
carefully selected our strategic business partners and
ensure that our key personnel (designers and engineers)
gain recognised status with them. Knowledge is updated
on a continuous basis, through seminars and training
courses, so as to provide our clients with a consistently
high quality of service backed by the most up-to-date
qualifications.
Key personnel currently hold specialist qualifications with
all leading manufacturers.

Communications
With most MGI engineers working on client sites, either permanently or
temporarily, communications are of paramount importance. As a result, we use
technology in every way possible to facilitate easy communications between all
parties. All MGI engineers are equipped with the following:
Mobile Telephone
PDA, for job notification, progress update and access to plant records.
In addition our service vehicles are equipped with “CTrack” vehicle tracking
technology, which provides real-time vehicle movement information, allowing
the most efficient journey planning.
MGI continue to use the latest in service solution software to ensure that clients
get the best in contract management and job coordination.
Our day to day activities such as call logging, automated work
orders, job and service call management, service scheduling,
service calls and preventative maintenance are all integrated
into one complete fully computerised “Protean ”CMMS
(Computerized Maintenance Management System).

12. The Next Step
The purpose of this profile was to give the reader a clear understanding of
McAlpine Grant Ilco as a business and as a provider of temperature control
services.
If you would like to learn more about McAlpine Grant Ilco or any of the services
we offer, please call us, e-mail us or visit our website today.
Alternatively if you would like us to undertake a visit to your location and an
assessment of your site requirements, call us today.
Our Contact Details
Telephone 01865 251 225
E-mail info@mgiltd.co.uk
Website www.mgiltd.co.uk
Thank you for taking the time to read about McAlpine Grant Ilco and our
services. We look forward to hearing from you soon!
Kind regards
Dan Lavington
Sales Manager
McAlpine Grant Ilco Ltd
danl@mgiltd.co.uk
T: 01865 251 225

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