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Central Massachusetts
Freedom Coalition
Human Trafficking and the
hospitality industry
What actions can I take at my business to
help stop human trafficking?
Design an action plan
Partner
Provide employee training
Distribute and post
Signs of Human Trafficking
For Hotel and Motel Staff
General Indicators
Individuals show signs of fear, anxiety, tension,
submission, and/or nervousness.
Individuals show signs of physical abuse, restraint,
and/or confinement.
Individuals exhibit evidence of verbal threats, emotional
abuse, and/or being treated in a demeaning way.
General Indicators, cont.
Individuals show signs of malnourishment, poor
hygiene, fatigue, sleep deprivation, untreated illness,
injuries, and/or unusual behavior.
Individuals lack freedom of movement or are constantly
monitored.
Individuals avoid eye contact and interaction with
others.
General Indicators, cont.
Individuals have no control over or possession of
money or ID.
Individuals dress inappropriately for their age or have
lower quality clothing compared to others in their party.
Individuals have few or no personal items—such as no
luggage or other bags.
General Indicators, cont.
Individuals appear to be with a significantly older
“boyfriend” or in the company of older males.
A group of girls appears to be traveling with an older
female or male.
A group of males or females with identical tattoos in
similar locations. This may indicate “branding” by a
trafficker.
What to do if you suspect human
trafficking
Signs of Human Trafficking
For Housekeeping, Maintenance, and Room Service Staff
General Indicators
“Do Not Disturb” sign used constantly.
Requests room or housekeeping services (additional
towels, new linens, etc.), but denies hotel/motel staff
entry into room.
Refusal of cleaning services for multiple days.
General Indicators, cont.
Excessive amounts of cash in a room.
Smell of bodily fluids and musk.
Presence of multiple computers, cell phones, pagers,
credit card swipes, or other technology.
General Indicators, cont.
The same person reserving multiple rooms.
Individuals leaving room infrequently, not at all, or at
odd hours.
Children’s items or clothing are present but no child
registered with the room.
General Indicators, cont.
Individuals loitering in hallways or appearing to monitor
the area.
Excessive amounts of alcohol or illegal drugs in rooms.
Evidence of pornography.
General Indicators, cont.
Minors left alone in room for long periods of time.
Excessive number of people staying in a room.
Extended stay with few or no personal possessions.
Provocative clothing and shoes.
General Indicators, cont.
Constant flow of men into a room at all hours.
Excessive amounts of sex paraphernalia in rooms
(condoms, lubricant, lotion, etc.).
Rooms stocked with merchandise, luggage, mail
packages, and purses/wallets with different names.
What to do if you suspect human
trafficking
Signs of Human Trafficking
For Concierge, Bellman, Front Desk, Security, and Valet Staff
General Indicators
Patrons checking into room appear distressed or
injured.
The same person reserving multiple rooms.
Few or no personal items when checking in.
Room paid for with cash or pre-loaded credit card.
General Indicators, cont.
Excessive use of hotel computers for adult oriented or
sexually explicit websites.
Patrons not forthcoming about full names, home
address or vehicle information when registering.
Minor taking on adult roles or behaving older than
actual age (paying bills, requesting services).
Patron appears with a minor that he or she did not
come with originally.
General Indicators, cont.
Rentals of pornography when children are staying in the
room.
Individuals dropped off at the hotel or visit repeatedly
over a period of time.
Individuals leaving room infrequently, not at all, or at
odd hours.
Minor with a patron late night or during school hours
(and not on vacation).
General Indicators, cont.
Individuals checking into room have no identification.
Room is rented hourly, less than a day, or for longterm
stay that does not appear normal.
Patrons request information or access to adult services
or sex industry.
Room rented has fewer beds than patrons.
General Indicators, cont.
Individuals selling items to or begging from patrons or
staff.
Individuals enter/exit through the side or rear entrances,
instead of the lobby.
Car in parking lot regularly parked backward, so the
license plate is not visible.
What to do if you suspect human
trafficking
Signs of Human Trafficking
For Food and Beverage Staff
General Indicators
Patron entertaining a minor at the bar or restaurant that
he/she did not come in with originally.
Patron claims to be an adult although appearance
suggests he/she is a minor.
Individuals loitering and soliciting male patrons.
General Indicators, cont.
Individuals waiting at a table or bar and picked up by a
male (trafficker or customer).
Individuals asking staff or patrons for food or money.
Individuals taking cash or receipts left on tables.
What to do if you suspect human
trafficking
#WALK FREE
500 Miles to End Slavery

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Hotel employee training

  • 2.
  • 3. Human Trafficking and the hospitality industry
  • 4. What actions can I take at my business to help stop human trafficking? Design an action plan Partner Provide employee training Distribute and post
  • 5. Signs of Human Trafficking For Hotel and Motel Staff
  • 6. General Indicators Individuals show signs of fear, anxiety, tension, submission, and/or nervousness. Individuals show signs of physical abuse, restraint, and/or confinement. Individuals exhibit evidence of verbal threats, emotional abuse, and/or being treated in a demeaning way.
  • 7. General Indicators, cont. Individuals show signs of malnourishment, poor hygiene, fatigue, sleep deprivation, untreated illness, injuries, and/or unusual behavior. Individuals lack freedom of movement or are constantly monitored. Individuals avoid eye contact and interaction with others.
  • 8. General Indicators, cont. Individuals have no control over or possession of money or ID. Individuals dress inappropriately for their age or have lower quality clothing compared to others in their party. Individuals have few or no personal items—such as no luggage or other bags.
  • 9. General Indicators, cont. Individuals appear to be with a significantly older “boyfriend” or in the company of older males. A group of girls appears to be traveling with an older female or male. A group of males or females with identical tattoos in similar locations. This may indicate “branding” by a trafficker.
  • 10. What to do if you suspect human trafficking
  • 11. Signs of Human Trafficking For Housekeeping, Maintenance, and Room Service Staff
  • 12. General Indicators “Do Not Disturb” sign used constantly. Requests room or housekeeping services (additional towels, new linens, etc.), but denies hotel/motel staff entry into room. Refusal of cleaning services for multiple days.
  • 13. General Indicators, cont. Excessive amounts of cash in a room. Smell of bodily fluids and musk. Presence of multiple computers, cell phones, pagers, credit card swipes, or other technology.
  • 14. General Indicators, cont. The same person reserving multiple rooms. Individuals leaving room infrequently, not at all, or at odd hours. Children’s items or clothing are present but no child registered with the room.
  • 15. General Indicators, cont. Individuals loitering in hallways or appearing to monitor the area. Excessive amounts of alcohol or illegal drugs in rooms. Evidence of pornography.
  • 16. General Indicators, cont. Minors left alone in room for long periods of time. Excessive number of people staying in a room. Extended stay with few or no personal possessions. Provocative clothing and shoes.
  • 17. General Indicators, cont. Constant flow of men into a room at all hours. Excessive amounts of sex paraphernalia in rooms (condoms, lubricant, lotion, etc.). Rooms stocked with merchandise, luggage, mail packages, and purses/wallets with different names.
  • 18. What to do if you suspect human trafficking
  • 19. Signs of Human Trafficking For Concierge, Bellman, Front Desk, Security, and Valet Staff
  • 20. General Indicators Patrons checking into room appear distressed or injured. The same person reserving multiple rooms. Few or no personal items when checking in. Room paid for with cash or pre-loaded credit card.
  • 21. General Indicators, cont. Excessive use of hotel computers for adult oriented or sexually explicit websites. Patrons not forthcoming about full names, home address or vehicle information when registering. Minor taking on adult roles or behaving older than actual age (paying bills, requesting services). Patron appears with a minor that he or she did not come with originally.
  • 22. General Indicators, cont. Rentals of pornography when children are staying in the room. Individuals dropped off at the hotel or visit repeatedly over a period of time. Individuals leaving room infrequently, not at all, or at odd hours. Minor with a patron late night or during school hours (and not on vacation).
  • 23. General Indicators, cont. Individuals checking into room have no identification. Room is rented hourly, less than a day, or for longterm stay that does not appear normal. Patrons request information or access to adult services or sex industry. Room rented has fewer beds than patrons.
  • 24. General Indicators, cont. Individuals selling items to or begging from patrons or staff. Individuals enter/exit through the side or rear entrances, instead of the lobby. Car in parking lot regularly parked backward, so the license plate is not visible.
  • 25. What to do if you suspect human trafficking
  • 26. Signs of Human Trafficking For Food and Beverage Staff
  • 27. General Indicators Patron entertaining a minor at the bar or restaurant that he/she did not come in with originally. Patron claims to be an adult although appearance suggests he/she is a minor. Individuals loitering and soliciting male patrons.
  • 28. General Indicators, cont. Individuals waiting at a table or bar and picked up by a male (trafficker or customer). Individuals asking staff or patrons for food or money. Individuals taking cash or receipts left on tables.
  • 29. What to do if you suspect human trafficking
  • 30. #WALK FREE 500 Miles to End Slavery

Editor's Notes

  1. Traffickers often take advantage of the privacy and anonymity offered by the hospitality industry. They can operate discreetly because staff and guests may not know the signs of human trafficking. You may have employees who are victims of forced labor. If a third party applied for a position on behalf of an individual or if employees are not receiving their own paychecks, these could be signs of human trafficking. Hotels and motels are also major locations where traffickers force sex trafficking victims to provide commercial sex to paying customers. Victims may be forced to stay at a hotel or motel where customers come to them, or they are required to go to rooms rented out by the customers.
  2. Knowing the signs of human trafficking.  Designing a plan of action to respond to reports of human trafficking in your business.  Partnering with agencies that provide services to victims of human trafficking. In the case of lodging, consider offering vouchers to victims. Immediate housing for victims plays a vital role in beginning a victim’s healing process.  Providing employee training to help them understand and identify signs of human trafficking.  Distributing and posting the fact sheets in this kit to your employees
  3. Hotel and motel employees are often in the best position to see potential signs of human trafficking, especially since your duties give you access to different areas of the properties. You may also have direct or indirect contact with both traffickers and victims.
  4. Housekeeping, maintenance, and room service staff typically have the most access to guest rooms where signs of human trafficking may be apparent. By being conscious of human trafficking indicators, you can help identify possible human trafficking activities and victims.
  5. Concierge, bellman, front desk, security, and valet staff are typically the first to see guests when they enter the hotel. When checking in or requesting hotel amenities, a guest may exhibit behavior indicating human trafficking.
  6. Food and beverage staff may have access to a guest’s room or see them using the hotel restaurant or bar. Be conscious of these signs indicating a guest may be a victim of human trafficking.