1. Ritu Goswami
Flat No. 302, V-5, Russia
Cluster,International City,
Dubai, UAE.
Mob: +971 524754723,
+971 551276457
E-mail ID:
ritugoswami1015@gmail.com
CAREER OBJECTIVE
 To achieve respect in the Service Industry through hard work & dedication and to work in organizations
with career definition as growth, learning, facing challenges & empowerment and to be a successful
professional by way of continuous learning and positive contribution in a high growth organization.
EXPERIENCE
Worked with Al Futtaim Willis for 2 months on temporary basis (July 2016- August 2016)
Worked with Genpact (India) for the 8 years (August 2007-August 2015)
 Working for British United Provident Association Limited ‘Bupa’ as a Medical Claims Officer in
claims settlement department in Genpact (India) from June 2009 to August 2015.
Job Responsibilities:
1. To analyze and process the claim.
2. To communicate with doctors or hospitals of United Kingdom if there is a problem with the claim.
3. Checking the validity of the claim.
4. To review the claim thoroughly and insure that there is no missing or incorrect/incomplete information.
5. To find out medical fraud.
6. Recoupment of incorrect payment over the phone.
7. Claim adjustments.
 Worked for ‘Capital One Bank’ as a collection officer in Genpact (India) from August 2007 to June
2009.
Job Responsibilities:
1. To obtain payment of the debts, or if full payment cannot be made to obtain payment agreement.
2. Support and assist team members by lending a hand as appropriate.
3. Use to analyze the financial condition of debtors and to proceed for collection.
4. Establish and maintain accurate records and files.
5. Negotiate agreements and settlements within established guidelines.
PROFESSIONAL QUALIFICATION
 2005 Aviation and Hospitality Management from Air Hostess Academy, Delhi.
 Certified by Genpact in E-mail writing skills.
 Data privacy training by Genpact.
 Completed Corporate Etiquette Course from Genpact (India).

2. EDUCATIONAL QUALIFICATION
YEAR DEGREE/
CERTIFICATE
BOARD /
UNIVERSITY
NAME OF SCHOOL
/COLLEGE
MAJOR SUBJECT PERCENTAGE
2006 Graduate Delhi University School of
Correspondence
Studies
Economics, Political
Science, English,
Hindi.
50%
2002 AISSCE
Class-XIIth
C.B.S.E. Government Girl
Senior Secondary
School
Economics, Political
Science, English,
Hindi.
65%
2000 AISSE
Class-Xth
C.B.S.E. Government Girl
Senior Secondary
School
Science, Mathematics,
English, Social
Science, Sanskrit,
Hindi.
68%
KEY STRENGTHS AND PERSONAL INTEREST
 Adaptability with co-workers
 Team Leading ability
 Result oriented attitude
 Keen to accept challenges
LANGUAGES KNOWN
 English, Hindi & Punjabi
ADDITIONAL DETAILS
 Passport No : P1882524
 Nationality : Indian
 Languages Known : English, Hindi and Punjabi
 Date of Birth : 15/10/1983
 Hobbies : Swimming
 Reference : Will be provided on request.