1. RINA UTAMI
16/11/1984
Komplek Polri Ciracas Rt 08 Rw 05
No.19 Blok D
Kel. Rambutan, Kec. Ciracas
Jakarta timur, 13830
081210030898
Senorita_rina@yahoo.com
OBJECTIVE
To pursue a more challenging and gratifying positions in the company.
EDUCATION
COLLEGE : KAMPUS TERCINTA (IISIP KOMUNIKASI) ADVERTISING : 2003
- 2007 GRADUATED
SENIOR HIGH SCHOOL : SMA NEGERI JAKARTA 60 : 2000 - 2003
GRADUATED
JUNIOR HIGH SCHOOL : SMP NEGERI JAKARTA 182 : 1997 - 2000
GRADUATED
ELEMENTARY SCHOOL : SD NEGERI 10 PETANG : 1991
- 1997 GRADUATED
PROFESSIONAL EXPERIENCE
Juli-Present Officer Sales Support - Special Market PT ACELIFE Assurance
• Responsible for data input file documentation in the system GNOSIS EBOU AS400
• Responsible for develoving new bussiness for the company insurance product, for the
company insurance brokerage
• Prepare and Present sales Proposals in the system
• Providing Quotation and Wording Group For Client
• Maintain acceptance MRTA Credit Life For Client ICBC, HSBC,BPR Intidana,tunas
mandiri, BPRS
• Monitoring data and reports to help the sales team, commision report, internal report.
Daily report
• Managing the correspondence between the sales team and their clients
• Monitoring customer accounts
• Maintenance uncomplete PPAJ, document death claim, surrender for customer.
• Data entry PPAJ to sistem Ebou
• Providing certificate, invoice, polis to client.

2. • Underwrite SPAJ MRTA for client
• addition and deletion customer, making policy
22 April- Juni 2013 Sales Support Staff PT asuransi Aviva Indonesia
 Maintain process report Sales track produk Unitlink
 Maintain incomplete document SPAJ unitlink and MRTA
 Maintain SPAJ credit life bank partner
 Maintain process aplication taka and tanda partner bank ocbc nisp death claim and hospital
 Maintaining All refund premium insurance
 Monitoring and maintain customer for medical check up
 corespondensi
 reply email from bank if complain
July 2011 - 22 April 2013 Financial Service Center - MRI officer (bussines partnership)
PT. AJ SEQUISLIFE
 Maintain and process MRTA application for Bank Ekonomi and Bank Niaga
 Monitoring reporting MRTA case (follow up shortage, Refund,
unpayment/unpostingpayment) for bank Ekonomi and Bank Naiga.
 Respond email and correspondence client
 Prepares sertificate MRTA
 Prepare data APP-BCA (direct mailing)
 Documented result recurring and autodebet every trial
 Maintain document death claim and Reimburse.
 Call Center product Telemarketing
Juni 2008 - Februari 2011 Call Center
PT. PANINLIFE Assurance
 Standby on call center (follow up any Inquiiry coming from inbound)
 Walk in on customer
 Follow up unsuccessful recurring and autodebeet (outbound)
 Handling and giving solution customer complain
 Responsive and handling email from customer and agent
 Indentifies an handles customer inquiris completey and accurately
 Resolves customer complants and problem to satisfaction of the customer
 Completes accurately the necessary documentation to manage customer complaints, issue and
subsequents solutions.
November 2007-April 2008 Retention and Winback
PT. Jaring sinergi Mandiri
Telemarketing For Product Astro Tv
SKILLS & ATTRIBUTES
Personal
 Friendly, hardworking, motivated, honest and dedicated individual, full spirit
Leadership/Teamwork
 Responsible, supportive, and adaptive
 Able to work as part of the team
Communication skills
 Able to communicate clearly and effectively
 Capable in English
 Fluent in Bahasa Indonesia
Computer software skills
 Strong knowledge of Microsoft Office ( Word, Power Point, and Excel )

3. ACTIVITIES & INTERESTS
 Reading book or Novel,watching Movie, and Listen to the music.
TRAINING & SEMINARS
 Seminar Can do From Learning Center.
 Seminar Time Management from learning Center.
 Learns and Share to achive goal From internal
AWARD
 Graduate AAMAI CLI 1
 Graduate AAJI