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Jacob Mathew
Sr. Manager, Finance Reporting & Analytics
Corp FP&A
jacmathe@cisco.com, https://www.linkedin.com/in/jacob-mathew-cisco/
Using Microstrategy 10
Finance Transformation
Cisco At-a-Glance
FY16 Revenue: $48.7B, $36.7 Products, $12B Services (Non-GAAP)
FY17 Total Cash & Investments: $71.8B
1H FY17 Revenue: $23.9B, $17.8B Products, $6.1B Services
More than 72,000 employees
282,000 partners; 60,000 channel partners
480 global sites doing business in 165+ countries
More than 19,000 patents
26,000 engineers (36% of our workforce)
#1 or #2 in most market segments we serve
More than 190 acquisitions since 1993
Broad portfolio of integrated products and solutions
Other Stats
$6B Annualized R&D
Fiscal Stats
The Finance Reporting Journey
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 4
Cubes
for
Summary
Views
Business
Objects
for
Detailed
Views
P&L Cube
Revenue, COGS, Gross Margin
Summary View
Revenue BO
Revenue, COGS, Gross Margin Details
Bookings Cube
Bookings Summary View
Bookings BO
Bookings Detailed View
Expense/HC Cube
Expense and Headcount Summary View
Expense and
Headcount BO
Expense and Headcount Detailed View
Some HISTORY… ..and
many
more
cubes &
BO’s
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 5
All key financial metrics in one place…
…users don’t need to pay or download anything though! (AppStore is
accessed via any browser)
 Cross-functional agreement on Finance governed data
 High security, scalabilty and performance
 Multi-dimensional metrics for majority of needs
The Cisco Finance App Store on V.10
How it all started..
Started with just
ONE “anchor”
application
“Gross Margin
Walk”
Gross Margin Walk- The “anchor” app
 Differences in Gross Margin
by Sales Regions and
Product Hierarchies from
one time period to another,
given variances in
contributing factors such as
Price, Volume, etc.
 Single definition of Gross
Margin across Cisco.
 Revenue and the Gross
margin comparison between
two periods
How it all started..
Started with just
ONE “anchor”
application
“Gross Margin
Walk”
Now..
23+
Apps
A new app every 4-6 weeks
App Store Headcount & OPEXRevenue, Bookings, Gross Margin
Investor Relations
Pipeline
Funnel
Market Share (TAM)
Deferred Revenue
Backlog
Segment P&L
Software Annualization
More than an App-store..
Connected Apps
Backlog App Order/Customer
level details
Shippable
Not Shippable
On Hold
Aging
543,293
243,293
545,208
143,193
543,293
222,293
543,293
243,293
545,208
143,193
543,293
222,293
543,293
243,293
545,208
143,193
543,293
222,293
543,293
243,293
545,208
143,193
543,293
222,293
4,343,293 343,293 213,293 6,343,293
543,293
243,293
545,208
143,193
543,293
222,293
543,293
243,293
545,208
143,193
543,293
222,293
543,293
243,293
545,208
143,193
543,293
222,293
543,293
243,293
545,208
143,193
543,293
222,293
4,343,293 343,293 213,293 6,343,293
543,293
243,293
545,208
143,193
543,293
222,293
* Does NOT include Divestitures
543,293
243,293
545,208
143,193
543,293
222,293
543,293
243,293
545,208
143,193
543,293
222,293
543,293
243,293
545,208
143,193
543,293
222,293
543,293
243,293
545,208
143,193
543,293
222,293
4,343,293 343,293 213,293 6,343,293
222,293 222,293 222,293 222,293
222,293 222,293 222,293 222,293
543,293
243,293
545,208
143,193
543,293
222,293
543,293
243,293
545,208
143,193
543,293
222,293
543,293
243,293
545,208
143,193
543,293
222,293
543,293
243,293
545,208
143,193
543,293
222,293
4,343,293 343,293 213,293 6,343,293
543,293
243,293
545,208
143,193
543,293
222,293
543,293
222,293
543,293
222,293
543,293
222,293
543,293
222,293
543,293
222,293
Americas
Asia
Europe
Emerging
Region -5
Other
Americas
Asia
Europe
Emerging
Region -5
Other
Business Unit 1
Business Unit 2
Business Unit 3
Business Unit 4
Business Unit 5
OtherBusiness Unit 6
Business Unit 7
Business Unit 7
Business Unit 1
Business Unit 2
Business Unit 3
Business Unit 4
Business Unit 5
OtherBusiness Unit 6
Business Unit 7
Business Unit 7
Not actual numbers-
demonstrative only
31.4%
65.1%
64.3%
63.1%
68.2%
67.1%
65.9%
72.1%
64.3%
63.1%
68.2%
67.1%
65.9%
-1.1%
65.1% 65.1%
64.3%
63.1%
68.2%
67.1%
65.9%
72.1%
64.3%
63.1%
68.2%
67.1%
65.9%
-1.1%
65.1%
71.0% 69..0% 72.0% 60.0% 31.4%
65.1%
64.3%
63.1%
68.2%
67.1%
65.9%
72.1%
64.3%
63.1%
68.2%
67.1%
65.9%
-1.1%
65.1% 65.1%
64.3%
63.1%
68.2%
67.1%
65.9%
72.1%
64.3%
63.1%
68.2%
67.1%
65.9%
-1.1%
65.1%
71.0% 69..0% 72.0% 60.0%
64.3%
63.1%
68.2%
67.1%
65.9%
-1.1%
65.1%
60.0%
NRS Values applicable for FY18 only
QTD YoY/QoQ% applicable only on month-ends
4 Qtr/8 Qtr view
o Net Revenue
o Net Revenue
YoY%
o Gross Margin %
o Forecast
By Business Group
By Geographic Theater & Segment
By Country
1,123
6,653
1,543
1,222
1,111
2,222
3,333
9,546
1,123
6,653
1,543
1,222
1,111
2,222
3,333
9,546
1,123
6,653
1,543
1,222
1,111
2,222
3,333
9,546
2.0 Pts
2.0 Pts
4.0 Pts
5.0 Pts
6.0 Pts
-1.0 Pts
1.0 Pts
10.0 Pts
2.0 Pts
2.0 Pts
4.0 Pts
5.0 Pts
6.0 Pts
-1.0 Pts
1.0 Pts
10.0 Pts
20.0%
5.0%
9.0%
1.0%
55.0%
-4.3%
10.0%
21.7%
20.0%
5.0%
9.0%
1.0%
55.0%
-0.3%
10.0%
11.7%
20.0%
-0.1%
9.0%
1.0%
55.0%
-0.3%
10.0%
11.7%
20.0%
5.0%
9.0%
1.0%
55.0%
-0.3%
10.0%
11.7%
20.0%
10.1%
9.0%
1.0%
55.0%
-0.3%
10.0%
11.7%
By Internal or External Geography
By Internal or External Business Entity
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653
20.0%
10.0%
20.0%
10.0%
20.0%
10.0% 10.0% 10.0% 10.0%
20.0% 20.0% 20.0%
10.0% 10.0%
10.0% 10.0%
1.0% 6..0% 2.0% 6.0% 6.0% 0.0% 5.0% 5.0%
With / Without Divestitures
20.0%
10.0%
20.0%
10.0%
20.0%
10.0% 10.0% 10.0% 10.0%
20.0% 20.0% 20.0%
10.0% 10.0%
10.0% 10.0%
-0.1 10.0% 10.0% 10.0% -0.2% 10.0% 10.0% 10.0%
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123
Revenue App
Services
Product
Business Unit 1
Business Unit 2
Business Unit 3
Business Unit 4
Business Unit 5
Other
Business Unit 6
Business Unit 1
Business Unit 2
Business Unit 3
Not actual numbers-
demonstrative only
31.4%
65.1%
64.3%
63.1%
68.2%
67.1%
65.9%
72.1%
64.3%
63.1%
68.2%
67.1%
65.9%
-1.1%
65.1% 65.1%
64.3%
63.1%
68.2%
67.1%
65.9%
72.1%
64.3%
63.1%
68.2%
67.1%
65.9%
-1.1%
65.1%
71.0% 69..0% 72.0% 60.0% 31.4%
65.1%
64.3%
63.1%
68.2%
67.1%
65.9%
72.1%
64.3%
63.1%
68.2%
67.1%
65.9%
-1.1%
65.1% 65.1%
64.3%
63.1%
68.2%
67.1%
65.9%
72.1%
64.3%
63.1%
68.2%
67.1%
65.9%
-1.1%
65.1%
71.0% 69..0% 72.0% 60.0%
64.3%
63.1%
68.2%
67.1%
65.9%
-1.1%
65.1%
60.0%
NRS Values applicable for FY18 only
QTD YoY/QoQ% applicable only on month-ends
1,123
6,653
1,543
1,222
1,111
2,222
3,333
9,546
1,123
6,653
1,543
1,222
1,111
2,222
3,333
9,546
1,123
6,653
1,543
1,222
1,111
2,222
3,333
9,546
2.0 Pts
2.0 Pts
4.0 Pts
5.0 Pts
6.0 Pts
-1.0 Pts
1.0 Pts
10.0 Pts
2.0 Pts
2.0 Pts
4.0 Pts
5.0 Pts
6.0 Pts
-1.0 Pts
1.0 Pts
10.0 Pts
20.0%
5.0%
9.0%
1.0%
55.0%
-4.3%
10.0%
21.7%
20.0%
5.0%
9.0%
1.0%
55.0%
-0.3%
10.0%
11.7%
20.0%
-0.1%
9.0%
1.0%
55.0%
-0.3%
10.0%
11.7%
20.0%
5.0%
9.0%
1.0%
55.0%
-0.3%
10.0%
11.7%
20.0%
10.1%
9.0%
1.0%
55.0%
-0.3%
10.0%
11.7%
New Revenue Standard View
Previous GAAP View
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653
20.0%
10.0%
20.0%
10.0%
20.0%
10.0% 10.0% 10.0% 10.0%
20.0% 20.0% 20.0%
10.0% 10.0%
10.0% 10.0%
1.0% 6..0% 2.0% 6.0% 6.0% 0.0% 5.0% 5.0%
20.0%
10.0%
20.0%
10.0%
20.0%
10.0% 10.0% 10.0% 10.0%
20.0% 20.0% 20.0%
10.0% 10.0%
10.0% 10.0%
-0.1 10.0% 10.0% 10.0% -0.2% 10.0% 10.0% 10.0%
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123
6,653
1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123
5,123
60
5,434
-1
23
-2
-0.1%
1.0%
78%
61.0%
57.2%
1.0 Pts
10.3 Pts
2.3 Pts
1.0 Pts
10.3 Pts
2.3 Pts
Not actual numbers-
demonstrative only
NRS View
Services
Product
Business Unit 1
Business Unit 2
Business Unit 3
Business Unit 4
Business Unit 5
Other
Business Unit 6
Business Unit 1
Business Unit 2
Business Unit 3
Bookings by Segment & Country (Allocated)
1,234
2,254
3.354
Not actual numbers-
demonstrative only
Quarterly Business Review
Not actual numbers-
demonstrative only
4 different sets of data on a single chart
o Actuals until current Qtr (Bookings & Revenue)
o Current Qtr Commit (5 Qtrs)
o Prior Quarter Commit (5 Qtrs)
o Annual Plan
Building base data ..
Revenue/ P&L Bookings Plan & Forecast
OPEX &
Headcount
Revenue Product
COGS
Product
Revenue
Services
COGS
Services
Operating
Expense
Bookings
Product
Bookings
Services -
Total Service
Bookings
Services -
Total Service
IFP -GM- BTOF
Product
IFP - GM-
Service
IFP -GM- SSF
Product
Interlock
Plan
Product-GM Expense Headcount
Actuals
Allocated
Forecast
Commit
Plan
OPEX type
Department
By Business cuts
Internal BE
External BE
Product Type
Heirarchies
PnL
DSH
Service Finance
Sales Coverage
Country
GEO/SFH
Product (TG/BU/PF/PID)
TMS Hierarchy
External Theater
Time
Week
Month
Quarter
Year
Source
Flags
FMV Flag
Available in CFA
Not Applicable
Brought 5.6 Billion
records into MSTR
V.10, and continuing
to build more on top
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 16
+1000 licenses purchasedFinance leads the way.. HR, Ops..adopt
2Years
+13,000 user licenses
Gartner’s definition of a BI as a software platform that delivers across 13
capabilities listed below.
What is a BI Platform?
Information Delivery
Reporting — Reporting provides the ability to create
formatted and interactive reports (parameterized) with highly
scalable distribution and scheduling capabilities.
Dashboards — This subset of reporting includes the ability
to publish formal, Web-based reports with intuitive interactive
displays of information, including dials, gauges, sliders, check
boxes and traffic lights. These displays indicate the state of
the performance metric compared with a goal or target value.
Ad hoc query — This capability enables users to ask their
own questions of the data, without relying on IT to create a
report. In particular, the tools must have a robust semantic
layer to allow users to navigate available data sources.
Microsoft Office integration — In some cases, BI platforms
are used as a middle tier to manage, secure and execute BI
tasks, but Microsoft Office (particularly Excel) acts as the BI
client. In these cases, it is vital that the BI vendor provides
integration with Microsoft
Search-based BI — This applies a search index to both
structured and unstructured data sources and maps them
into a classification structure of dimensions and measures
(often leveraging the BI semantic layer) that users can easily
navigate and explore using a search (Google-like) interface.
This capability extends beyond keyword searching of BI
platform content and metadata.
Analysis
OLAP — This enables end users to analyze data
with extremely fast query and calculation
performance, enabling a style of analysis known
as “slicing and dicing.” Users are (often) able to
easily navigate multidimensional drill paths.
Interactive visualization — This gives the ability
to display numerous aspects of the data more
efficiently by using interactive pictures and charts,
instead of rows and columns. Over time, advanced
visualization will go beyond just slicing and dicing
data to include more process-driven BI projects,
allowing all stakeholders to better understand the
workflow through a visual representation.
Predictive modeling and data mining — This
capability enables organizations to classify
categorical variables and to estimate continuous
variables using advanced mathematical
techniques. BI developers are able to integrate
models easily into BI reports, dashboards and
analysis.
Scorecards — These take the metrics displayed
in a dashboard a step further by applying them to a
strategy map that aligns KPIs with a strategic
objective.
Perform your own self-assessment
Integration
BI infrastructure — All tools in the platform should use the
same security, metadata, administration, portal integration,
object model and query engine, and should share the same
look and feel.
Metadata management — Not only should all tools leverage
the same metadata, but the offering should provide a robust
way to search, capture, store, reuse and publish metadata
objects such as dimensions, hierarchies, measures,
performance metrics and report layout objects.
Development tools — The BI platform should provide a set
of programmatic development tools and a visual development
environment, coupled with a software developer’s kit for
creating BI applications, for integrating them into a business
process, and/or embedding them in another application. The
BI platform should also enable developers to build BI
applications without coding by using wizard-like components
for a graphical assembly process.
Collaboration — This capability enables BI users to share
and discuss information and/or manage hierarchies and
metrics via discussion threads, chat and annotations, either
embedded in the BI platform or through integration with
collaboration, analytical master data management (MDM) and
social software.
Sample grading only. Not actual
Gartner content and trademarks are property of Gartner. No association is implied.
Speed – Turn around apps in 2-4 weeks
Business users creating governed content (“true” self-
serve). e.g. Backlog, RMA
Platform Versatility- ability to serve wide variety of BI content all at one time
Ability to address nuances (Quarter over Quarter, Dynamic headers, Smart
metrics/derived metrics, Combining manual data with systemic data)
4 things your BI needs
1
2
3
4
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 19
Transformation..?
What is
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 20
Transformation starts with asking your own
Why can’t we….?
Question
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 21
100% Electric..
+ Goes + 0-60mph in 3
seconds
A Taxi at my doorstep in
<5 Mins..
+ Pay Cashless
Talk to my spouse
across the Stanford
campus on a
network?
Some one asked…
Why can’t I have a car that’s..
Some one asked…
Why can’t I have
Some one asked…
Why can’t I..
Tesla and Uber are trademarks of the respective companies. No association is implied.
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 22
In our case…the Question was
Why can’t we have all of
Cisco Finance’s info in one place..
..to meets all of today’s business needs
and those of the immediate foreseeable
future?
The Answer was a Cisco Finance AppStore
Find your “Why cant I?”
Grade yourself (BI)
No transformation without failure. Be willing
to fail ..(but don’t stop there)
Start small..1 app.. validate, expand.
What you could do today..
1
2
3
4
CONNECTED APPS
SMALL USECASES
BUILD TRACTION
BI FOR ALL
DON’T WAIT FOR
DATA STRATEGY TO
100% FALL IN PLACE
• More apps!
• CashFlow App (Treasury)
• Investor Relations – Phase 2
• WD+7 Reporting
• Faster close process
What’s next?
• 10 yrs of Cisco Finance’s
transformational reporting journey
• Governance
• Building a data foundation
• Mistakes to avoid
• How to bring it all together
• Best practices (Do’s and Don’t’s)
• How to operationalize
• How to overcome hurdles
• Grading yourself
• Usage and adoption
HOW we did it..
Questions?
Jacob Mathew
Sr. Manager, Finance Reporting & Analytics
jacmathe@cisco.com
https://www.linkedin.com/in/jacob-mathew-
cisco/
Reporting
Foundation
• SSOT definitions (Booking
Focus)
• End-of-life Datamarts
• Migrated to Teradata
• Enabled role base data
security
• BO/Hyperion roll out
Finance BI Journey
Advanced
Analytics
• User Experience focus
• Integrated Sales, Marketing &
Finance Intelligence views
• New Biz model metrics
• Actionable insights to drive
business outcome (Predictive
Analytics)
• Microstrategy V 10 roll out-
Finance AppStore
Business
Insights
• Gross Margin Focus
• Established PPMT
• Architecture Framework
• Process improvements
• WD1 tie-out process
• Annual Restatements
• Hyperion Planning for
Forecasting
• Established Finance
Governance Board
Functional
Reporting
• 17+ functional Data Marts
• Multiple and inconsistent metric
Definitions
• Extracts/Spreadsheet driven
Analytics/Reports
• Disjointed reporting tools
• High TCO
2007-2010Prior to 2007 2011-2015 2016 +
Cisco Finance Organization
Reporting Operations
primarily serves..
New business
capabilities
Mgmt. Reporting,
Forecasting,
Analytics
The Finance “App store”
Now an app every few
weeks..depending on
complexity.
Build apps for all key
business metrics..e.g.
Bookings, Revenue,
Gross Margin, as well as
apps for any specific
business need..e.g.
Deferred Revenue,
Software, Services, etc
App Store- details
Clicking App-tile
flips it over to
reveal description
Search across
dashboards and reports
based on metadata
Dashboards (“Apps”)
Spark integration
for collaboration
Alerts
Help desk for
videos and
tutorials
Quick filter by Growth,
Sustainability or Profitability
metrics, and by major
metrics/measures
Usage tracking by
dashboard, user
and function
Sweat the
details…Show
refresh timing for
App
Dashboards,
Applications, Ad-
Hoc reporting in
one place
Multi-level
security (data
level, app level)
Flexibility to
refresh (or hold
refresh) by app.
E.g. Some daily,
others weekly etc.
User-uploaded
data OR
Merge enterprise
data
Ad-hoc querying
feature, queries
within Microstrategy
environment, or
queries against
enterprise
datawarehouse
(Teradata) directly
as needed*
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 32
Built in ‘usage stats app’ (helps adoption)
Jack
Bob
Mary
Anne
Bill
• This is difficult to learn (big learning curve)
• We used Micostrategy Training to conduct 1 week sessions. Huge factor in adoption, and fairly economical!
• I have “Tableau”
• Tableau is not the issue here. The ungoverned proliferation of multiple BI instances in functions is the problem. 6 month debates of Tableau vs Microstrategy wastes time
and defocuses from urgent business problems that need to be resolved. Choose whatever you wish and proceed with it. We chose Microstrategy for its enterprise
scalability, security, flexibility and robust product roadmap.
• My XL version is correct/better
• Users resort to XL for last minute manual adjustments, flexibility to update formatting etc. and when their needs are not being met. Understand the limitation that they are
overcoming by going to XL, and then solve for it.
• Specialized skill set
• We hired Microstrategy resources as part of core team…and built up skills in-house both on business and IT side. Internal team members were trained using
Microstrategy’s education program. This provided a great return.
• Governance
• Form governance board for all changes (refer slide 8). All Finance changes ..impacting management reporting/forecasting , go thru our Qtrly governance board.
• Distribution of work (Business vs IT)
• There is a fine line between self-service and shadow IT. Have clear lines with IT. E.g. Business users develop dashboards themselves, but anything requiring a
“developer-license” goes through IT. Refer Slides 24-25
Overcoming Hurdles
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 34
Finance – IT Operating Model
Finance
• Business assessment
• New capabilities enablement
• Report/Dashboard creation
• Scope prioritization
• User training & adoption
• Platform strategy
• Access governance
IT
• Data set enabling
• Report Enhancements
(complex)
• Automation
• Security enablement
• Production “publish”
• Performance
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 35
• Request
Dataset from IT
FIN
• Create iCube
from Enterprise
data
warehouse
IT
• Request for
Manual Cube.
FIN
• Create Manual
Cube / Dataset
• Link to System
Attributes
FIN
• Develop
Dashboard
FIN
• Review and
check
performance
• Request PROD
Migration
FIN
• Create new
Icon
• Publish / Go
live
• Create Upload
Framework
(Manual Cube)
IT
iCube
Manual
Cube
Dashboard
“App” Creation Process
NOTE: Anything requiring a MSTR “developer-license” goes through IT.
Not a hard rule…but works for us
Access & Governance
Once the request is submitted, user’s manager will get an e-mail to approve request.
Support team will follow up if additional information is required to set up access.
End User – Users are able to open pre-built
reports, dashboards that are already in system
Power User (Not requestable for now - Please
open a case if you need to be able to create
reports/dashboards)
User chooses
type of access
needed
Selects the
desired
dashboard(s)
and click
Add to Cart
Requests go thru Cisco’s
access request tool called
On-Ramp
Learnings/Mistakes (..oops)
• Very ambitious initial build..instead of incremental build
• Check data compatibilities measure & hierarchy
• Competing priorities..
• Governance processes
• Framework clarity – who’s who in the zoo?
• Understanding platform and your data limitations very clearly
• Meaningful & validated use-cases
• Infrastructure & performance, Platform version
• Does delivery align with marketing?
How NOT to do it…
Courtesy: Henrik Kniberg
What we got right..
• MSTR V.10 switch…
• Agile & continuous delivery (new
app every 4-6 weeks)
• Concept…
• Anchor application..
• Support from CFO (establish
credibility/viability thru “anchor”
app)
• Business users building apps,
leverage IT as needed
• Microstrategy Training
• Operating model
(well..eventually)
• Build first…automate later (so
you're not held up)
• Parallel teams developing apps
• A win every 4-6 weeks
• Change Management..
Where we need to go..
Business Intelligence Advanced Analytics
Answers the questions
o What happened?
o When?
o Who?
o How many?
o Why did it happen?
o Will it happen again?
o What will happen if we
change x?
o What else does the data tell us
that we never thought to ask?
Includes
o Reporting (KPIs, metrics)
o Ad hoc querying
o OLAP (cubes, slice & dice,
drilling)
o Dashboards/scorecards
o Operational/real-time BI
o Automated monitoring/alerting
o Statistical/quantitative analysis
o Data mining
o Predictive modeling/analytics
o Big data analytics
o Text analytics
o Multivariate testing
Source: TechTarget
Finance Reporting Landscape
Allocations Engine
Do’s Don’ts
• Invest in the plumbing (base-data)
• Validate use-cases before building
• Enable faster turn-arounds (weeks vs
months)
• Build first and validate, automate later
• Fail quick
• Identify/establish your anchor app
• Leverage Microstrategy training for
users
• Agile
• Stakeholder buy-in
• Trying to do it all together
• Not understanding/solving for the real
business problems
• Not thinking through data
/environment/platform limitations
• Not defining R&R (Business vs IT)
• Wrong MSTR version
• Not thinking thru performance and
scale
• Not establishing data governance
• Too many cooks
Thank You!

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2018 vegas-mstr world- cisco jacob-mathew_preso-final-longversion-fordist - copy

  • 1. Jacob Mathew Sr. Manager, Finance Reporting & Analytics Corp FP&A jacmathe@cisco.com, https://www.linkedin.com/in/jacob-mathew-cisco/ Using Microstrategy 10 Finance Transformation
  • 2. Cisco At-a-Glance FY16 Revenue: $48.7B, $36.7 Products, $12B Services (Non-GAAP) FY17 Total Cash & Investments: $71.8B 1H FY17 Revenue: $23.9B, $17.8B Products, $6.1B Services More than 72,000 employees 282,000 partners; 60,000 channel partners 480 global sites doing business in 165+ countries More than 19,000 patents 26,000 engineers (36% of our workforce) #1 or #2 in most market segments we serve More than 190 acquisitions since 1993 Broad portfolio of integrated products and solutions Other Stats $6B Annualized R&D Fiscal Stats
  • 4. Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 4 Cubes for Summary Views Business Objects for Detailed Views P&L Cube Revenue, COGS, Gross Margin Summary View Revenue BO Revenue, COGS, Gross Margin Details Bookings Cube Bookings Summary View Bookings BO Bookings Detailed View Expense/HC Cube Expense and Headcount Summary View Expense and Headcount BO Expense and Headcount Detailed View Some HISTORY… ..and many more cubes & BO’s
  • 5. Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 5 All key financial metrics in one place… …users don’t need to pay or download anything though! (AppStore is accessed via any browser)  Cross-functional agreement on Finance governed data  High security, scalabilty and performance  Multi-dimensional metrics for majority of needs The Cisco Finance App Store on V.10
  • 6. How it all started.. Started with just ONE “anchor” application “Gross Margin Walk”
  • 7. Gross Margin Walk- The “anchor” app  Differences in Gross Margin by Sales Regions and Product Hierarchies from one time period to another, given variances in contributing factors such as Price, Volume, etc.  Single definition of Gross Margin across Cisco.  Revenue and the Gross margin comparison between two periods
  • 8. How it all started.. Started with just ONE “anchor” application “Gross Margin Walk” Now.. 23+ Apps A new app every 4-6 weeks
  • 9. App Store Headcount & OPEXRevenue, Bookings, Gross Margin Investor Relations Pipeline Funnel Market Share (TAM) Deferred Revenue Backlog Segment P&L Software Annualization More than an App-store.. Connected Apps
  • 10. Backlog App Order/Customer level details Shippable Not Shippable On Hold Aging 543,293 243,293 545,208 143,193 543,293 222,293 543,293 243,293 545,208 143,193 543,293 222,293 543,293 243,293 545,208 143,193 543,293 222,293 543,293 243,293 545,208 143,193 543,293 222,293 4,343,293 343,293 213,293 6,343,293 543,293 243,293 545,208 143,193 543,293 222,293 543,293 243,293 545,208 143,193 543,293 222,293 543,293 243,293 545,208 143,193 543,293 222,293 543,293 243,293 545,208 143,193 543,293 222,293 4,343,293 343,293 213,293 6,343,293 543,293 243,293 545,208 143,193 543,293 222,293 * Does NOT include Divestitures 543,293 243,293 545,208 143,193 543,293 222,293 543,293 243,293 545,208 143,193 543,293 222,293 543,293 243,293 545,208 143,193 543,293 222,293 543,293 243,293 545,208 143,193 543,293 222,293 4,343,293 343,293 213,293 6,343,293 222,293 222,293 222,293 222,293 222,293 222,293 222,293 222,293 543,293 243,293 545,208 143,193 543,293 222,293 543,293 243,293 545,208 143,193 543,293 222,293 543,293 243,293 545,208 143,193 543,293 222,293 543,293 243,293 545,208 143,193 543,293 222,293 4,343,293 343,293 213,293 6,343,293 543,293 243,293 545,208 143,193 543,293 222,293 543,293 222,293 543,293 222,293 543,293 222,293 543,293 222,293 543,293 222,293 Americas Asia Europe Emerging Region -5 Other Americas Asia Europe Emerging Region -5 Other Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5 OtherBusiness Unit 6 Business Unit 7 Business Unit 7 Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5 OtherBusiness Unit 6 Business Unit 7 Business Unit 7 Not actual numbers- demonstrative only
  • 11. 31.4% 65.1% 64.3% 63.1% 68.2% 67.1% 65.9% 72.1% 64.3% 63.1% 68.2% 67.1% 65.9% -1.1% 65.1% 65.1% 64.3% 63.1% 68.2% 67.1% 65.9% 72.1% 64.3% 63.1% 68.2% 67.1% 65.9% -1.1% 65.1% 71.0% 69..0% 72.0% 60.0% 31.4% 65.1% 64.3% 63.1% 68.2% 67.1% 65.9% 72.1% 64.3% 63.1% 68.2% 67.1% 65.9% -1.1% 65.1% 65.1% 64.3% 63.1% 68.2% 67.1% 65.9% 72.1% 64.3% 63.1% 68.2% 67.1% 65.9% -1.1% 65.1% 71.0% 69..0% 72.0% 60.0% 64.3% 63.1% 68.2% 67.1% 65.9% -1.1% 65.1% 60.0% NRS Values applicable for FY18 only QTD YoY/QoQ% applicable only on month-ends 4 Qtr/8 Qtr view o Net Revenue o Net Revenue YoY% o Gross Margin % o Forecast By Business Group By Geographic Theater & Segment By Country 1,123 6,653 1,543 1,222 1,111 2,222 3,333 9,546 1,123 6,653 1,543 1,222 1,111 2,222 3,333 9,546 1,123 6,653 1,543 1,222 1,111 2,222 3,333 9,546 2.0 Pts 2.0 Pts 4.0 Pts 5.0 Pts 6.0 Pts -1.0 Pts 1.0 Pts 10.0 Pts 2.0 Pts 2.0 Pts 4.0 Pts 5.0 Pts 6.0 Pts -1.0 Pts 1.0 Pts 10.0 Pts 20.0% 5.0% 9.0% 1.0% 55.0% -4.3% 10.0% 21.7% 20.0% 5.0% 9.0% 1.0% 55.0% -0.3% 10.0% 11.7% 20.0% -0.1% 9.0% 1.0% 55.0% -0.3% 10.0% 11.7% 20.0% 5.0% 9.0% 1.0% 55.0% -0.3% 10.0% 11.7% 20.0% 10.1% 9.0% 1.0% 55.0% -0.3% 10.0% 11.7% By Internal or External Geography By Internal or External Business Entity 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 20.0% 10.0% 20.0% 10.0% 20.0% 10.0% 10.0% 10.0% 10.0% 20.0% 20.0% 20.0% 10.0% 10.0% 10.0% 10.0% 1.0% 6..0% 2.0% 6.0% 6.0% 0.0% 5.0% 5.0% With / Without Divestitures 20.0% 10.0% 20.0% 10.0% 20.0% 10.0% 10.0% 10.0% 10.0% 20.0% 20.0% 20.0% 10.0% 10.0% 10.0% 10.0% -0.1 10.0% 10.0% 10.0% -0.2% 10.0% 10.0% 10.0% 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 Revenue App Services Product Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5 Other Business Unit 6 Business Unit 1 Business Unit 2 Business Unit 3 Not actual numbers- demonstrative only
  • 12. 31.4% 65.1% 64.3% 63.1% 68.2% 67.1% 65.9% 72.1% 64.3% 63.1% 68.2% 67.1% 65.9% -1.1% 65.1% 65.1% 64.3% 63.1% 68.2% 67.1% 65.9% 72.1% 64.3% 63.1% 68.2% 67.1% 65.9% -1.1% 65.1% 71.0% 69..0% 72.0% 60.0% 31.4% 65.1% 64.3% 63.1% 68.2% 67.1% 65.9% 72.1% 64.3% 63.1% 68.2% 67.1% 65.9% -1.1% 65.1% 65.1% 64.3% 63.1% 68.2% 67.1% 65.9% 72.1% 64.3% 63.1% 68.2% 67.1% 65.9% -1.1% 65.1% 71.0% 69..0% 72.0% 60.0% 64.3% 63.1% 68.2% 67.1% 65.9% -1.1% 65.1% 60.0% NRS Values applicable for FY18 only QTD YoY/QoQ% applicable only on month-ends 1,123 6,653 1,543 1,222 1,111 2,222 3,333 9,546 1,123 6,653 1,543 1,222 1,111 2,222 3,333 9,546 1,123 6,653 1,543 1,222 1,111 2,222 3,333 9,546 2.0 Pts 2.0 Pts 4.0 Pts 5.0 Pts 6.0 Pts -1.0 Pts 1.0 Pts 10.0 Pts 2.0 Pts 2.0 Pts 4.0 Pts 5.0 Pts 6.0 Pts -1.0 Pts 1.0 Pts 10.0 Pts 20.0% 5.0% 9.0% 1.0% 55.0% -4.3% 10.0% 21.7% 20.0% 5.0% 9.0% 1.0% 55.0% -0.3% 10.0% 11.7% 20.0% -0.1% 9.0% 1.0% 55.0% -0.3% 10.0% 11.7% 20.0% 5.0% 9.0% 1.0% 55.0% -0.3% 10.0% 11.7% 20.0% 10.1% 9.0% 1.0% 55.0% -0.3% 10.0% 11.7% New Revenue Standard View Previous GAAP View 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 6,653 20.0% 10.0% 20.0% 10.0% 20.0% 10.0% 10.0% 10.0% 10.0% 20.0% 20.0% 20.0% 10.0% 10.0% 10.0% 10.0% 1.0% 6..0% 2.0% 6.0% 6.0% 0.0% 5.0% 5.0% 20.0% 10.0% 20.0% 10.0% 20.0% 10.0% 10.0% 10.0% 10.0% 20.0% 20.0% 20.0% 10.0% 10.0% 10.0% 10.0% -0.1 10.0% 10.0% 10.0% -0.2% 10.0% 10.0% 10.0% 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 6,653 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 1,123 5,123 60 5,434 -1 23 -2 -0.1% 1.0% 78% 61.0% 57.2% 1.0 Pts 10.3 Pts 2.3 Pts 1.0 Pts 10.3 Pts 2.3 Pts Not actual numbers- demonstrative only NRS View Services Product Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5 Other Business Unit 6 Business Unit 1 Business Unit 2 Business Unit 3
  • 13. Bookings by Segment & Country (Allocated) 1,234 2,254 3.354 Not actual numbers- demonstrative only
  • 14. Quarterly Business Review Not actual numbers- demonstrative only 4 different sets of data on a single chart o Actuals until current Qtr (Bookings & Revenue) o Current Qtr Commit (5 Qtrs) o Prior Quarter Commit (5 Qtrs) o Annual Plan
  • 15. Building base data .. Revenue/ P&L Bookings Plan & Forecast OPEX & Headcount Revenue Product COGS Product Revenue Services COGS Services Operating Expense Bookings Product Bookings Services - Total Service Bookings Services - Total Service IFP -GM- BTOF Product IFP - GM- Service IFP -GM- SSF Product Interlock Plan Product-GM Expense Headcount Actuals Allocated Forecast Commit Plan OPEX type Department By Business cuts Internal BE External BE Product Type Heirarchies PnL DSH Service Finance Sales Coverage Country GEO/SFH Product (TG/BU/PF/PID) TMS Hierarchy External Theater Time Week Month Quarter Year Source Flags FMV Flag Available in CFA Not Applicable Brought 5.6 Billion records into MSTR V.10, and continuing to build more on top
  • 16. Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 16 +1000 licenses purchasedFinance leads the way.. HR, Ops..adopt 2Years +13,000 user licenses
  • 17. Gartner’s definition of a BI as a software platform that delivers across 13 capabilities listed below. What is a BI Platform? Information Delivery Reporting — Reporting provides the ability to create formatted and interactive reports (parameterized) with highly scalable distribution and scheduling capabilities. Dashboards — This subset of reporting includes the ability to publish formal, Web-based reports with intuitive interactive displays of information, including dials, gauges, sliders, check boxes and traffic lights. These displays indicate the state of the performance metric compared with a goal or target value. Ad hoc query — This capability enables users to ask their own questions of the data, without relying on IT to create a report. In particular, the tools must have a robust semantic layer to allow users to navigate available data sources. Microsoft Office integration — In some cases, BI platforms are used as a middle tier to manage, secure and execute BI tasks, but Microsoft Office (particularly Excel) acts as the BI client. In these cases, it is vital that the BI vendor provides integration with Microsoft Search-based BI — This applies a search index to both structured and unstructured data sources and maps them into a classification structure of dimensions and measures (often leveraging the BI semantic layer) that users can easily navigate and explore using a search (Google-like) interface. This capability extends beyond keyword searching of BI platform content and metadata. Analysis OLAP — This enables end users to analyze data with extremely fast query and calculation performance, enabling a style of analysis known as “slicing and dicing.” Users are (often) able to easily navigate multidimensional drill paths. Interactive visualization — This gives the ability to display numerous aspects of the data more efficiently by using interactive pictures and charts, instead of rows and columns. Over time, advanced visualization will go beyond just slicing and dicing data to include more process-driven BI projects, allowing all stakeholders to better understand the workflow through a visual representation. Predictive modeling and data mining — This capability enables organizations to classify categorical variables and to estimate continuous variables using advanced mathematical techniques. BI developers are able to integrate models easily into BI reports, dashboards and analysis. Scorecards — These take the metrics displayed in a dashboard a step further by applying them to a strategy map that aligns KPIs with a strategic objective. Perform your own self-assessment Integration BI infrastructure — All tools in the platform should use the same security, metadata, administration, portal integration, object model and query engine, and should share the same look and feel. Metadata management — Not only should all tools leverage the same metadata, but the offering should provide a robust way to search, capture, store, reuse and publish metadata objects such as dimensions, hierarchies, measures, performance metrics and report layout objects. Development tools — The BI platform should provide a set of programmatic development tools and a visual development environment, coupled with a software developer’s kit for creating BI applications, for integrating them into a business process, and/or embedding them in another application. The BI platform should also enable developers to build BI applications without coding by using wizard-like components for a graphical assembly process. Collaboration — This capability enables BI users to share and discuss information and/or manage hierarchies and metrics via discussion threads, chat and annotations, either embedded in the BI platform or through integration with collaboration, analytical master data management (MDM) and social software. Sample grading only. Not actual Gartner content and trademarks are property of Gartner. No association is implied.
  • 18. Speed – Turn around apps in 2-4 weeks Business users creating governed content (“true” self- serve). e.g. Backlog, RMA Platform Versatility- ability to serve wide variety of BI content all at one time Ability to address nuances (Quarter over Quarter, Dynamic headers, Smart metrics/derived metrics, Combining manual data with systemic data) 4 things your BI needs 1 2 3 4
  • 19. Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 19 Transformation..? What is
  • 20. Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 20 Transformation starts with asking your own Why can’t we….? Question
  • 21. Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 21 100% Electric.. + Goes + 0-60mph in 3 seconds A Taxi at my doorstep in <5 Mins.. + Pay Cashless Talk to my spouse across the Stanford campus on a network? Some one asked… Why can’t I have a car that’s.. Some one asked… Why can’t I have Some one asked… Why can’t I.. Tesla and Uber are trademarks of the respective companies. No association is implied.
  • 22. Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 22 In our case…the Question was Why can’t we have all of Cisco Finance’s info in one place.. ..to meets all of today’s business needs and those of the immediate foreseeable future? The Answer was a Cisco Finance AppStore
  • 23. Find your “Why cant I?” Grade yourself (BI) No transformation without failure. Be willing to fail ..(but don’t stop there) Start small..1 app.. validate, expand. What you could do today.. 1 2 3 4 CONNECTED APPS SMALL USECASES BUILD TRACTION BI FOR ALL DON’T WAIT FOR DATA STRATEGY TO 100% FALL IN PLACE
  • 24. • More apps! • CashFlow App (Treasury) • Investor Relations – Phase 2 • WD+7 Reporting • Faster close process What’s next?
  • 25. • 10 yrs of Cisco Finance’s transformational reporting journey • Governance • Building a data foundation • Mistakes to avoid • How to bring it all together • Best practices (Do’s and Don’t’s) • How to operationalize • How to overcome hurdles • Grading yourself • Usage and adoption HOW we did it.. Questions? Jacob Mathew Sr. Manager, Finance Reporting & Analytics jacmathe@cisco.com https://www.linkedin.com/in/jacob-mathew- cisco/
  • 26. Reporting Foundation • SSOT definitions (Booking Focus) • End-of-life Datamarts • Migrated to Teradata • Enabled role base data security • BO/Hyperion roll out Finance BI Journey Advanced Analytics • User Experience focus • Integrated Sales, Marketing & Finance Intelligence views • New Biz model metrics • Actionable insights to drive business outcome (Predictive Analytics) • Microstrategy V 10 roll out- Finance AppStore Business Insights • Gross Margin Focus • Established PPMT • Architecture Framework • Process improvements • WD1 tie-out process • Annual Restatements • Hyperion Planning for Forecasting • Established Finance Governance Board Functional Reporting • 17+ functional Data Marts • Multiple and inconsistent metric Definitions • Extracts/Spreadsheet driven Analytics/Reports • Disjointed reporting tools • High TCO 2007-2010Prior to 2007 2011-2015 2016 +
  • 27. Cisco Finance Organization Reporting Operations primarily serves.. New business capabilities Mgmt. Reporting, Forecasting, Analytics
  • 28. The Finance “App store” Now an app every few weeks..depending on complexity. Build apps for all key business metrics..e.g. Bookings, Revenue, Gross Margin, as well as apps for any specific business need..e.g. Deferred Revenue, Software, Services, etc
  • 29. App Store- details Clicking App-tile flips it over to reveal description
  • 30. Search across dashboards and reports based on metadata Dashboards (“Apps”) Spark integration for collaboration Alerts Help desk for videos and tutorials Quick filter by Growth, Sustainability or Profitability metrics, and by major metrics/measures Usage tracking by dashboard, user and function Sweat the details…Show refresh timing for App Dashboards, Applications, Ad- Hoc reporting in one place Multi-level security (data level, app level) Flexibility to refresh (or hold refresh) by app. E.g. Some daily, others weekly etc. User-uploaded data OR Merge enterprise data
  • 31. Ad-hoc querying feature, queries within Microstrategy environment, or queries against enterprise datawarehouse (Teradata) directly as needed*
  • 32. Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 32 Built in ‘usage stats app’ (helps adoption) Jack Bob Mary Anne Bill
  • 33. • This is difficult to learn (big learning curve) • We used Micostrategy Training to conduct 1 week sessions. Huge factor in adoption, and fairly economical! • I have “Tableau” • Tableau is not the issue here. The ungoverned proliferation of multiple BI instances in functions is the problem. 6 month debates of Tableau vs Microstrategy wastes time and defocuses from urgent business problems that need to be resolved. Choose whatever you wish and proceed with it. We chose Microstrategy for its enterprise scalability, security, flexibility and robust product roadmap. • My XL version is correct/better • Users resort to XL for last minute manual adjustments, flexibility to update formatting etc. and when their needs are not being met. Understand the limitation that they are overcoming by going to XL, and then solve for it. • Specialized skill set • We hired Microstrategy resources as part of core team…and built up skills in-house both on business and IT side. Internal team members were trained using Microstrategy’s education program. This provided a great return. • Governance • Form governance board for all changes (refer slide 8). All Finance changes ..impacting management reporting/forecasting , go thru our Qtrly governance board. • Distribution of work (Business vs IT) • There is a fine line between self-service and shadow IT. Have clear lines with IT. E.g. Business users develop dashboards themselves, but anything requiring a “developer-license” goes through IT. Refer Slides 24-25 Overcoming Hurdles
  • 34. Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 34 Finance – IT Operating Model Finance • Business assessment • New capabilities enablement • Report/Dashboard creation • Scope prioritization • User training & adoption • Platform strategy • Access governance IT • Data set enabling • Report Enhancements (complex) • Automation • Security enablement • Production “publish” • Performance
  • 35. Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 35 • Request Dataset from IT FIN • Create iCube from Enterprise data warehouse IT • Request for Manual Cube. FIN • Create Manual Cube / Dataset • Link to System Attributes FIN • Develop Dashboard FIN • Review and check performance • Request PROD Migration FIN • Create new Icon • Publish / Go live • Create Upload Framework (Manual Cube) IT iCube Manual Cube Dashboard “App” Creation Process NOTE: Anything requiring a MSTR “developer-license” goes through IT. Not a hard rule…but works for us
  • 36. Access & Governance Once the request is submitted, user’s manager will get an e-mail to approve request. Support team will follow up if additional information is required to set up access. End User – Users are able to open pre-built reports, dashboards that are already in system Power User (Not requestable for now - Please open a case if you need to be able to create reports/dashboards) User chooses type of access needed Selects the desired dashboard(s) and click Add to Cart Requests go thru Cisco’s access request tool called On-Ramp
  • 37. Learnings/Mistakes (..oops) • Very ambitious initial build..instead of incremental build • Check data compatibilities measure & hierarchy • Competing priorities.. • Governance processes • Framework clarity – who’s who in the zoo? • Understanding platform and your data limitations very clearly • Meaningful & validated use-cases • Infrastructure & performance, Platform version • Does delivery align with marketing?
  • 38. How NOT to do it… Courtesy: Henrik Kniberg
  • 39. What we got right.. • MSTR V.10 switch… • Agile & continuous delivery (new app every 4-6 weeks) • Concept… • Anchor application.. • Support from CFO (establish credibility/viability thru “anchor” app) • Business users building apps, leverage IT as needed • Microstrategy Training • Operating model (well..eventually) • Build first…automate later (so you're not held up) • Parallel teams developing apps • A win every 4-6 weeks • Change Management..
  • 40. Where we need to go.. Business Intelligence Advanced Analytics Answers the questions o What happened? o When? o Who? o How many? o Why did it happen? o Will it happen again? o What will happen if we change x? o What else does the data tell us that we never thought to ask? Includes o Reporting (KPIs, metrics) o Ad hoc querying o OLAP (cubes, slice & dice, drilling) o Dashboards/scorecards o Operational/real-time BI o Automated monitoring/alerting o Statistical/quantitative analysis o Data mining o Predictive modeling/analytics o Big data analytics o Text analytics o Multivariate testing Source: TechTarget
  • 42. Do’s Don’ts • Invest in the plumbing (base-data) • Validate use-cases before building • Enable faster turn-arounds (weeks vs months) • Build first and validate, automate later • Fail quick • Identify/establish your anchor app • Leverage Microstrategy training for users • Agile • Stakeholder buy-in • Trying to do it all together • Not understanding/solving for the real business problems • Not thinking through data /environment/platform limitations • Not defining R&R (Business vs IT) • Wrong MSTR version • Not thinking thru performance and scale • Not establishing data governance • Too many cooks