1. 4. Utilize social media
 Nowadays it is wise to establish your contract centers online
visibility through social media. Consumers prefer to patronize
companies and organization that are present across social
networking website such as Facebook, Twitter, Google+ and
LinkedIn or have an updated website or blog with quality
content that can be easily to shared, instead of losing
potential revenue through 24/7 availability.

2. a. Social media is easy way to learn
about you audience
 For business in any industry, the key to success is knowing
your audience. Social media makes this possible and easier to
accomplish than ever.

3. b. Social media helps target audience
more effective
 Geo-targeting is an effective way to send your message out to
a specific audience or demographic based on their location.
Social network like Facebook and twitter have tools that allow
you to communicate the right kind of content to your
audience.

4. c. Social media helps find new
customers and expand your audience
 Social networks allow small business to locate their current
customer or seek out potential customers.

5. d. Social media allows you to receive
instant feedback from your customers
through social media
 Social media for the business gives you instant access to
positive or negative feedback, which provides you with
valuable insights on the customer perspective.

6. e. Create meaningful relationship with
customers through social media
 Social media is great for creating meaningful relationship with
your customers.

7. 5. Have a good risk management
backup
 Risk management is essential to ensure profitability in any
business regardless of unforeseen circumstances that may
occur. During these downtimes, having a dependable risk
management plan will cover your company from greater
revenue loss and will allow continual operations through
disaster and recovery back up plan in spite of unfortunate
circumstances such as faulty telephone and internet
connections or external uncontrollable factors.

8. In outsourcing business processes,
the key is to prioritize efficiency
and customer relationships rather
than cost.
-JOHN WILLMATT