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170 West Election Road
Suite 125
Draper, UT 84020
September 20, 2023
Sima Albouyeh
304 S Jones Blvd #6878
Las Vegas, NV 89107
Subject: CFPB Case 230906-11948649
PayPal Account
Dear Sima Albouyeh:
On behalf of Synchrony Bank, I am responding to your concerns raised through the Consumer Financial
Protection Bureau (CFPB). I appreciate you bringing this matter to my attention.
Regrettably, we are unable to locate your account with the information provided. In order to fully research
your inquiry, we need to receive additional information. Please provide us with the telephone number
associated with the account, the address listed on the account or a copy of your credit report reflecting the
Synchrony Bank account.
Synchrony Bank is the credit provider for the PayPal credit accounts (PayPal Credit, PayPalTM Cashback
Mastercard® and PayPalTM Smart Connect). Based on your inquiry, it appears your concerns are in regard
to your online PayPal account, which is not issued by Synchrony Bank. Please contact PayPal directly at
the following address and/or telephone number:
PayPal
PO Box 45950
Omaha, NE 68145
(844) 286-4190
Thank you for the opportunity to respond to your concerns raised through the CFPB. If you have additional
questions regarding this matter, contact me at (800) 419-5010, extension 4167003. I welcome the
opportunity to assist you.
Respectfully,
Shannon Young
Senior Specialist
Corporate Consumer Relations
Synchrony Bank
Attn: IID 518
965 Keller Road
Altamonte Springs, FL 32714
cc: Consumer Financial Protection Bureau

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  • 1. 170 West Election Road Suite 125 Draper, UT 84020 September 20, 2023 Sima Albouyeh 304 S Jones Blvd #6878 Las Vegas, NV 89107 Subject: CFPB Case 230906-11948649 PayPal Account Dear Sima Albouyeh: On behalf of Synchrony Bank, I am responding to your concerns raised through the Consumer Financial Protection Bureau (CFPB). I appreciate you bringing this matter to my attention. Regrettably, we are unable to locate your account with the information provided. In order to fully research your inquiry, we need to receive additional information. Please provide us with the telephone number associated with the account, the address listed on the account or a copy of your credit report reflecting the Synchrony Bank account. Synchrony Bank is the credit provider for the PayPal credit accounts (PayPal Credit, PayPalTM Cashback Mastercard® and PayPalTM Smart Connect). Based on your inquiry, it appears your concerns are in regard to your online PayPal account, which is not issued by Synchrony Bank. Please contact PayPal directly at the following address and/or telephone number: PayPal PO Box 45950 Omaha, NE 68145 (844) 286-4190 Thank you for the opportunity to respond to your concerns raised through the CFPB. If you have additional questions regarding this matter, contact me at (800) 419-5010, extension 4167003. I welcome the opportunity to assist you. Respectfully, Shannon Young Senior Specialist Corporate Consumer Relations Synchrony Bank Attn: IID 518 965 Keller Road Altamonte Springs, FL 32714 cc: Consumer Financial Protection Bureau