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Raza 
Zaman Prof. 
Klinkowstein 
The Problem With Smart People 
http://www.bbc.com/capital/story/20140528-the-problem-with- 
smart-people
Raza 
Zaman 
Prof. 
Klinkowstein
Raza 
Zaman Prof. 
Klinkowstein 
• Assume 
they’re 
smarter 
than 
their 
peers 
(ego)
Raza 
Zaman Prof. 
Klinkowstein 
• Everyone has a different thought process, just 
because they think they’re right, doesn’t mean 
they’re right.
Raza 
Zaman Prof. 
Klinkowstein 
• “The smartest guys in the room”, doesn’t 
equal success, remember Enron?
Raza 
Zaman 
Prof. 
Klinkowstein 
• Observe 
people, 
in 
parBcular, 
within 
Vanderpoel 
Hall 
(Honors 
College)
Raza 
Zaman 
Prof. 
Klinkowstein 
Ethnographic 
Reading 
Summary 
TSA 
Checkpoint 
EvoluBon 
• IDEO 
implements 
Ethnographic 
research 
to 
help 
TSA
Raza 
Zaman 
Prof. 
Klinkowstein 
Ethnographic 
Reading 
Summary 
TSA 
Checkpoint 
EvoluBon 
• Proper 
steps 
to 
conduct 
Ethnographic 
Research 
(Used 
by 
IDEO 
in 
TSA 
Case)
Raza 
Zaman 
Prof. 
Klinkowstein 
Ethnographic 
Reading 
Summary 
TSA 
Checkpoint 
EvoluBon 
• IDEO 
improved 
environment 
for 
TSA 
and 
passengers, 
TSA 
trained 
in 
using 
Ethnographic 
Research 
to 
eliminate 
threats
Raza 
Zaman 
Prof. 
Klinkowstein 
Ethnographic 
Reading 
Summary 
Ethnographic 
Research-­‐Who 
are 
the 
users? 
• What 
is 
Ethnographic 
Research? 
(DicBonary 
DefiniBon)
Raza 
Zaman 
Prof. 
Klinkowstein 
Ethnographic 
Reading 
Summary 
Ethnographic 
Research-­‐Who 
are 
the 
users? 
• OverBme 
Ethnographic 
Research 
has 
become 
essenBal 
in 
creaBng 
user 
friendly 
design
Raza 
Zaman 
Prof. 
Klinkowstein 
Ethnographic 
Reading 
Summary 
Ethnographic 
Research-­‐Who 
are 
the 
users? 
• Difference 
between 
Market 
and 
Ethnographic 
research
Raza 
Zaman 
Prof. 
Klinkowstein 
Ethnographic 
Reading 
Summary 
Ethnography 
Goes 
Mainstream 
• Designers 
in 
various 
industries 
have 
begun 
to 
rely 
off 
of 
Ethnographic 
Research
Raza 
Zaman 
Prof. 
Klinkowstein 
Ethnographic 
Reading 
Summary 
Ethnography 
Goes 
Mainstream 
• Becoming 
more 
common 
in 
every 
type 
of 
business, 
allows 
for 
more 
personal, 
intricate 
research
Raza 
Zaman 
Prof. 
Klinkowstein 
Ethnographic 
Reading 
Summary 
Ethnography 
Goes 
Mainstream 
• PosiBve 
aspects 
of 
Ethnographic 
Research, 
how 
it 
provokes 
unconvenBonal 
thinking 
which 
can 
lead 
to 
beVer 
ideas 
and 
design.

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Business Innovation Power Point Update

  • 1. Raza Zaman Prof. Klinkowstein The Problem With Smart People http://www.bbc.com/capital/story/20140528-the-problem-with- smart-people
  • 2. Raza Zaman Prof. Klinkowstein
  • 3. Raza Zaman Prof. Klinkowstein • Assume they’re smarter than their peers (ego)
  • 4. Raza Zaman Prof. Klinkowstein • Everyone has a different thought process, just because they think they’re right, doesn’t mean they’re right.
  • 5. Raza Zaman Prof. Klinkowstein • “The smartest guys in the room”, doesn’t equal success, remember Enron?
  • 6. Raza Zaman Prof. Klinkowstein • Observe people, in parBcular, within Vanderpoel Hall (Honors College)
  • 7. Raza Zaman Prof. Klinkowstein Ethnographic Reading Summary TSA Checkpoint EvoluBon • IDEO implements Ethnographic research to help TSA
  • 8. Raza Zaman Prof. Klinkowstein Ethnographic Reading Summary TSA Checkpoint EvoluBon • Proper steps to conduct Ethnographic Research (Used by IDEO in TSA Case)
  • 9. Raza Zaman Prof. Klinkowstein Ethnographic Reading Summary TSA Checkpoint EvoluBon • IDEO improved environment for TSA and passengers, TSA trained in using Ethnographic Research to eliminate threats
  • 10. Raza Zaman Prof. Klinkowstein Ethnographic Reading Summary Ethnographic Research-­‐Who are the users? • What is Ethnographic Research? (DicBonary DefiniBon)
  • 11. Raza Zaman Prof. Klinkowstein Ethnographic Reading Summary Ethnographic Research-­‐Who are the users? • OverBme Ethnographic Research has become essenBal in creaBng user friendly design
  • 12. Raza Zaman Prof. Klinkowstein Ethnographic Reading Summary Ethnographic Research-­‐Who are the users? • Difference between Market and Ethnographic research
  • 13. Raza Zaman Prof. Klinkowstein Ethnographic Reading Summary Ethnography Goes Mainstream • Designers in various industries have begun to rely off of Ethnographic Research
  • 14. Raza Zaman Prof. Klinkowstein Ethnographic Reading Summary Ethnography Goes Mainstream • Becoming more common in every type of business, allows for more personal, intricate research
  • 15. Raza Zaman Prof. Klinkowstein Ethnographic Reading Summary Ethnography Goes Mainstream • PosiBve aspects of Ethnographic Research, how it provokes unconvenBonal thinking which can lead to beVer ideas and design.