From a presentation done at http://socialhrcamp.com/camp/toronto-2016/ Providing an engaging and relevant onboarding experience for new hires is nothing new. However, effective onboarding is complex and requires many teams to align. Because of this, onboarding is often disorganized and hectic leaving new hires wondering if they made the right decision. Learn about different technologies that are helping organizations streamline their onboarding workflows to drive a connected culture and competitive advantage.

1. Leveraging Technology to
Personalize New Hire
Onboarding

2. Let’s start with a joke

3. Quartermaster Founders
Rohan Nair
Technology
rohan@qrtrmstr.com
Ray Kanani
User Experience & Growth
ray@qrtrmstr.com

5. Why onboarding is so important

6. Why onboarding is so important
Retention
40% of new hires choose to leave within the first 6 months
http://www.inc.com/adam-vaccaro/voluntary-turnover-six-months.html
It costs approximately $65,510 to replace an employee
http://www.inc.com/adam-vaccaro/voluntary-turnover-six-months.html

7. Why onboarding is so important
Performance
Team debt is a ticking time bomb
https://kateheddleston.com/blog/onboarding-and-the-cost-of-team-debt
Ad Hoc onboarding builds mediocre teams

8. Why onboarding is so important
Culture
Sloppy onboarding = sloppy culture
http://firstround.com/review/Employee-Onboarding-at-Startups-Is-Broken-Heres-How-to-Fix-It/

9. Is there a framework for successful onboarding?

10. Define the workflow
● Trello
● Shared docs
● checklists

11. Start taking advantage of day zero

12. Day Zero Onboarding framework
● Early introductions
● Timely and transparent toolkit
● Company vernacular
● First day agenda

13. Early introductions
● Team page on website
● LinkedIn

14. Timely and transparent toolkit
● Get ops involved early
● Quartermaster

15. Company vernacular
● Culture docs
● Company guides (style, articles, codebase, etc)
○ Style
■ Invision
○ Articles
■ Medium
○ Codebase
■ github, codeschool, thinkful
● Limited access to communications pre-boarding
● Washrooms, coffee machine, snacks

16. First day agenda
● Agenda
○ No early starts
● Map and office layout
○ Washrooms
○ Coffee machine
● After 5pm activities

17. First Horizon Case study
http://hr.gsu.edu/files/2014/03/Case-Study-6-to-9-month-approach.pdf

18. First Horizon - Case study
● Strategy
○ 90 days of onboarding
○ Handoff from recruiter to onboarding team
○ Half day onboarding workshop
○ Emails triggered throughout the onboarding lifecycle

19. First Horizon - Case study

20. First Horizon - Case study
● Results
○ Efficiency and consistency
■ A single point of data entry
■ Consistent brand message
○ Cost savings
■ Paperless
■ Less overhead
○ Retention
■ Voluntary turnover cut in half
■ Survey results showed new hires felt supported

21. First Horizon - Case study
● Takeaways
○ Take an inventory of your current processes
○ Look at ways to integrate and automate
○ Start small and build

22. Others doing it well
● Disney
● Apple
● Valve
● Facebook

23. A preview of Quartermaster
www.qrtrmstr.com

24. Product
1-click onboarding → level up team members before they begin → track engagement

25. Product
Set new hires up for success with easy-to-use customizable onboarding modules

26. One last thing
There is an organizational shift brewing.
On-demand talent and mission based employment
● The “Uber” model
○ Cleaning, child care, personal assistants and small jobs
● Small teams
○ WhatsApp, Instagram
What happens when effective onboarding takes 1-click?
● Hire for missions
● Onboard specialized teams quickly and retain knowledge once mission completed
● Fluid teams driving extreme productivity and product development
Are you ready?

27. Contact:
ray@qrtrmstr.com | rohan@qrtrmstr.com