1. Ravi Jitendra Ravani
5A-701, Eden Rose,
Beverly Park,
Mira road (east)
401107
7506182878
ravi.ravani@yahoo.com
Organisation:EtechGlobal Services
Risk and fraud Team (getaroom.com)
Duration: 25th
June 2016 till date
Designation: Fraud Prevention Analyst
Responsibilities:
 To provide risk management on sales and reservations of hotel room booking
 To provide Technology and fraud detection support
 To analyze and manage network related fraud traffic and support for breach coordination for
fraud, legal and corp.
 To monitor daily and periodic external and internal data requirements.
 Data cleanliness and concurrency.
 To use the reference source data for customer and transactional behavior modeling.
 To ensure data correctness,completeness and concurrency of data.
 To detect,analyze and authenticate fraudulent transactions for card not present in the
environment.
 To detect and analyze the fraud trend and share with onshore and offshore team
 To work closely with loss prevention team / Charge back team for identifying fraud trends
 To analyze charge back data and make further monthly plans accordingly.
Tools:
 Accertify
 Iovation
 Google Search
 White pages Premium
 Emailage.com
 Facebook
 Pipl.com
 Sync.me
 Truecaller
 InContact
 Spydialer
 G+
 AMEX verify
WORK EXPERIENCE

2.  Bins.pro
 Binbase.com
Organisation:eBayInc.
Trust & Safety Department
Duration: 17th
June 2013 till 21st
June 2016.
Designation: Senior Specialist, Marketplaces Risk
Responsibilities:
1. Community Watch (Action on listings on eBay):
 Review all the listings identified by the filters within the SLA of 8 hours.
 Remove all illegal or fake items posted on any of the eBay websites in the world by an Indian
seller.
 Educate new sellers if any eBay policies violated unintentionally.
 Manual search on the website from a buyer’s view to find any Policy Violation.
 Remove all the items within the SLA reported by the Right Owner’s of the Brands.
 Take action on the listings as per the violation reported by any eBay buyer or seller.
 Prompt action on the listings which are received through outlook escalations.
 Training the new employees on Community Watch guidelines and policies.
2. Safe Harbor (Action on Sellers/Buyers on eBay):
 Review seller’s performance and accordingly take action on the seller’s account
 Identify future risk and fraud trend by analyzing data provided
 Educate new sellers regarding eBay Policies and guidelines.
 Review buyer’s account and potential risk of Buyer-Seller fraud.
 Conduct telephonic interviews of new seller’s planning to list on eBay.com
 Training the new employees on Safe Harbor guidelines and policies.
 Reply to e-mail queries related to Trust & Safety issues.
 Educate the sellers and account managers on all the updates.
 Advise all other concerned teams of eBay regarding new fraud trend identified and the
Seller/Buyer ID’s to avoid any future conflicts.
3. Outlook Escalation:
 Resolve escalated cases from various department such as claims, legal, buying, selling,
customer service
 Removal of negative/neutral feedback where the seller not at fault.
 Collecting and maintain the evidences and important records as per the legal team
requirement.

3. Organisation:3 GlobalServices Pvt. Ltd.
Vodafone Customer Care (Australian Voice Process)
Duration: 1st
November 2011 till 20th
April 2012
Designation: Customer Relations Advisor (Vodafone Prepaid)
Responsibilities:
 Achieve an Average Handling Time (AHT) of 300 seconds
 Minimum 8 out of 10 score for CSAT on the calls surveyed at the end of the month.
 Provide end to end resolution to the customer’s query.
 Give a First Call Resolution (FCR) on every call.
 Be updated with the weekly updates and daily Vodafone news available on the intranet.
Organisation:Intelenet Global Services Pvt. Ltd.
Obopay (US Process)
Duration: 20 Dec 2010 till 31st
October 2011
Designation: Risk and Fraud Analyst
Responsibilities:
 Review all the transactions occurred during the day
 Meet all the daily SLA.
 Review the daily, weekly and monthly fraud reports.
 Lock all foreign accounts and fraudulent accounts created and ask for relevant documents.
 Daily reporting of the whole team’s data to Onshore (USA)
 Creating a weekly report at every end of the week of the whole team and reportin it to the
Onshore.
 Weekly conference call with the Onshore team regarding the days performance
 Analyzing the weekly data and predicting the future trends of the fraudsters and prepare a
plan of action accordingly
 Responsible for reporting to the onshore team regarding the monthly reports and suggesting
new ideas for scope for improvement at the end of every month.
Contribution to Obopay:
 Contributed to set up the procedures and guidelines for the process.
 Contributed to set the KRO’s for the Incentive structure.
 Contribution for setting up the training guidelines for future.
 Contribution in formation of the quality parameters.

4. Barclays Bank Process (UK Process)
Barclays E-payments Investigations
Duration: 11 May 2009 till 19 Dec 2010
Designation: Customer care Executive
Responsibilities:
 Responsible for daily inputting of payments and ensuring payments are made correctly
through SWIFT.
 Investigating SWIFT messages received from banks and inputting SWIFT messages and
correspondence sent to other banks.
 Ensure the relevant controls and procedures are in place,
 Responsible for collating data on a day to day basis to ensure that daily SLAs are met.
 Meet the SLA of the process, in terms of accuracy and productivity.
Contribution to Barclays:
Contribution in setting up the process Virginia.
Degree Major Subjects
Year of
Passing
Board / University
Grade /
Div.
MBA FINANCIAL MARKETS 2014 ITM Group Of Institutions 3.5/4
BCOM ACCOUNTING 2009 Mumbai university
Second
Class
XII ACCOUNTING 2006 Maharashtra State Board
Second
Class
X NA 2004 Maharashtra State Board
First
Class
 Basic knowledge in Microsoft office (Word, Excel, PowerPoint, Outlook).
 Strategic thinking & analytical skills.
 Dealer meet / Conference meetings.
 Excellent communication skills.
ACADEMIC REVIEW
SKILL SET

5.  Research on the Internet, Snooker, Movies.
Date of Birth: 4th April 1988
Fathers Name: Mr. Jitendra B. Ravani
Passport no: J8872865
Language Known: English, Hindi, Marathi, Gujarati.
Permanent Address: 5A-701, Eden Rose Society, Beverly Park, NearCinemax,
Mira road (East), 401107.
HOBBIES
PERSONAL INFORMATION