1. SUCCESS STORIES: OEM FOR CUSTOMER ABC
• Implemented OEM 12c Cloud control to get current & historic
data of server state & usage.
• Detailed analysis on request/response for application server, host
machine, database & external integrated services.
• Implemented OEM 12c to alert administrators of errors or
availability issue of host machine, application server & database.
• Implemented daily reporting of server state & resource
utilization.
BUSINESS NEED
SERVICE OVERVIEW
 Delivery Model - Managed Services
 Language of Support- English
 Support Locations – India, US
 Support provided for – ABC Org
 Functional Areas –Fusion Middleware
 Team Size – 10
SERVICES
OUTCOMES AND CLIENT BENEFITS
TOOLS/ SOLUTION ACCELERATORS
 OEM 12c Cloud Control.
•A single console to manage & monitor complete infrastructure .
•Helped in troubleshooting the complex issues with detailed analysis.
•Tools provide insight into the working and status of application
server & notify us over email when something goes wrong or met
the applied threshold value .
•Capacity planning of application server.
•Daily email report of server state & resource utilization
•It has reduced 20% incident per month
•Alert has been set for infra level ,so it has reduced the manual
monitoring
• Performance monitoring of OIM / SOA / WL /
DB / OAM / WebServer & Application servers.
• Host, database & application based alert setup
of resource usages, errors, exceptions &
availability.
• Daily report of server state & resource
utilization .