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Med assist
- 1. Med Assist Conversational System Hackathon September 2017
- 2. Problem Statement The current scenario for going to the hospital and getting an appointment is a very tedious and time consuming process. The hardship of going to hospital in person and standing in long queues just to get an appointment is difficult for most people. And there is no guarantee as to whether you will get an appointment or not. This is an age old process that we have been following for years and there has not been any change to this for decades. In this technologically advanced times, its high time we have bring in change and expedite the process. Domain & potential users Med-Assist at this point targets the Healthcare domain. The target customers are patients, hospital management and doctors. Patients have the ease of checking the availability of doctors and also booking an appointment with their preferred doctors at their preferred timings. Patients have the option to search for their previous bookings. As a doctor, using med-assist, they have the option to list their booking for the day and have an idea about their schedule. The end user audience is extended to the administrator/ hospital management to book & list appointments. 2
- 3. Solution Details Med-Assist – makes booking doctor’s appointment easy. Med-Assist has capability to work as a voice assistant(Alexa skill) or chat bot. Med Assist is an interface between the doctor and patient. The patient can book an appointment & track his appointments, the doctor/hospital admins can monitor the appointments scheduled for a doctor. 3 We are using AWS which is a cloud based system and provides option for running multiple utterances, the performance of our chat bot/voice assistant is significantly better than the other solutions. Also we have designed the chat bot in a manner that, it can be extended to multiple domains based on requirements with very minimal effort. Right now Med-Assist comes in 3 flavors, as a stand alone chat bot desktop application , as a voice assistant using Alexa (Amazon Assistant) and as an integrated with Facebook messenger. Technology Stack :-
- 4. Prototype Details The use cases considered are: 4 Med Assist offers the following services: For the patients For the Doctors Book an appointment View appointments(past & future) List of all the appointments, made by patients Chatbot Amazon Echo Lambda Function Alexa Skills Event Trigger Module Architectural Diagram Google Calendar
- 5. Prototype Details 5 Click on each tile to learn more… Welcometo Med Assist Hello voice assistant Welcome to Med Assist Hello voice assistant Welcome to Med Assist Hello voice assistant Welcome to Med Assist Chatbot M
- 6. Applicability and Value The unique aspects of our application is the automation process and voice assistant capability. Our solution provides both voice and chat based support for the end user. With very minimal effort it can be extended to multiple domains. Also with the integration of Alexa (personal assistant by amazon) for the voice assistant capability, our application is a seamless fusion of efficiency and automation. Our solution aims at reducing human effort and automation of the tedious processes with zero errors. The end user can do all the tasks in his/her comfort. Rather than going to a hospital/clinic for an appointment, you can book one in the comfort of your home or office. You can check the availability of the doctor and even get information related to it. This helps the patient to plan the travel to hospital/clinic efficiently. Med Assist is not just for the patients. It also brings a solution for the doctors, he can list all the appointments for the day and thereby plan his activities accordingly. 6
- 7. Thank You