BPO companies deal with several specialized services that require effective team management and coordination. So time tracking for BPO plays a crucial role in ensuring smooth operations in the company. Not to mention, time tracking offers several benefits for BPO including efficient workforce management and better employee performance. If you’re looking to boost your BPO company’s productivity using time tracking, this is the ultimate guide for you! In this document, we’ll explain why time tracking is important for BPO and the benefits it has to offer. We’ll also look at some potential time tracking challenges, how you can introduce it to your employees, and the top three time tracking software. Original Blog: https://biz30.timedoctor.com/time-tracking-for-bpo/

1. Source: Time Doctor’s Blog - How to Work Smart with a Task Tracker
Time Tracking for BPO’s: Benefits,
Challenges and Top 3 Tools
Source: Time Doctor’s Blog - “Time Tracking for BPO’s: Benefits, Challenges and Top 3 Tools”

2. Why is Time Tracking for BPO Important?
Employee burnout has been at an all-time
high post-pandemic. This causes anxiety,
stress and result in worn-out remote
workers. It can also result in higher
employee absences and sick leaves.
Business Process Outsourcing (BPO) has expanded to offer
everything from IT support, finance, human resource
management, and customer service. BPO’’s work on project
basis with different clients, time tracking is critical to their
business model.
Time tracking helps them to track time for each
project and task as well as bill the client accurately.
With time tracking software managers get real-time updates
about project progress and employee workload. It reassigns
tasks and helps prevent burnout, if an employee has too much
work.

3. 5 Key Benefits of Time Tracking for BPO
When you track time, you are
aware of how long every task or
project takes. Employees can
measure their progress and
implement necessary changes
to boost productivity.
3. More Accurate
Payroll and Billing
1.Increased
Productivity
Time tracking is a proven
way to increase operational
efficiency. With Time Doctor
you can detailed insights into
how your employees or
agents spend their time. This
data can be used to improve
company workflows or even
individual performance
Time tracking is a great way
to offer targeted feedback
based on data collected by
the software. Time tracking
reports reflect on their
progress and take up
responsibility for the work
they do. Time tracking
improves work efficiency and
boosts work-life balance
5. Higher team
morale
2.Improved
Time
Management
When employees track
billable time, they’re more
likely to be compensated
fairly. Managers can also
avoid billing loss if they
have a proper account of
project costs and the time
spent by each employee.
Another excellent benefit of
time tracking is that it can
help enhance your employees’
time management skills.
Employees can access their
time tracking reports to
forecast any future tasks. So
they can plan in advance and
conveniently manage tasks
without having to struggle to
meet deadlines.
Tracking tools track the time
spent on specific tasks,
projects, meetings,
administrative work. Etc. to
identify any time robbers and
eliminate them. Some of them
offer time-blocking or
Pomodro timer features to
improve productivity.
2. Improved Time
Management
Time tracking software
can save valuable time
compared to traditional
manual timesheets and
time entries since they
can automate the whole
process.
4.Efficient Team
Management
BPO departments like
technical support, human
resource, social media, or
even customer support
require effective
communication between
teams and their managers. a
call center manager has to
monitor employee workload,
identify any scheduling
conflicts, manage
deliverables, and prevent
burnout. Time tracking can
help with all of these!
Most employee time tracking
software offer a 360 degree view
of what the employee is doing-If
their tasks are on time and
whether they are overworking
themselves. Managers can use
these insights for things like
accurate project time estimation,
employee estimation, employee
scheduling and leave
management.
This is in turn boosts
morale, ensures
accountability within
teams and improves
employee satisfaction
ratio.

4. 3 Potential Challenges of Time Tracking for BPO
● Time tracking offers insights into several employee behavioral patterns.
● It could lead to micromanagement and as a manager have access to
detailed reports of employees and they feel the urge to correct tiny details to
achieve perfect results.
● The only way to deal with this risk is to use time tracking as a means to
improve overall employee productivity.
1
Risk of
Micromanagement
● Busy work is any activity that employees perform in order to appear
busy without adding any real value through the said activity.
● They may indulge in unproductive tasks during work hours instead of
focusing on the important work.
● Managers should regularly emphasize the importance of tracking
time. Communicate that time tracking is not a means to monitor
employees, but help them be their most productive selves.
2
The Potential for
Busy Work
3
Buddy
Punching and
Time Theft
● A paper timesheet or Excel timesheet can leave some room for time
theft.
● If your software is not up to date employees may even try to clock in for a
team member.
● To avoid this, you should look for competitive software that has the latest
features to accurately track time.

5. Set ground rules
and demonstrate
how you will
continue to value
employee privacy.
Clarify the
purpose of
time tracking.
As a manager, test out some time tracking tools for your team, with a few employees. Once this is
successful, employees will feel more confident in using the software in their daily workday schedules
Talk about what time
tracking doesn’t mean
(violation of privacy,
micromanagement etc.)
How to Introduce Time Tracking to Employees
In the beginning, managers or team leads may have to emphasize why the team needs time tracking
software. They’ll need to identify if there’s any stigma or resistance around it and address any pressing
concerns. They should also:
1 2 3

6. Top 3 Time Tracking Tools for BPO
When choosing a time tracking tool for BPO, ensure that you
select one with interactive features and an easy-to-use interface.
Here are some of the best time tracking software you can try:

7. 1. Time Doctor
Time Doctor is a robust time tracking and employee productivity
management tool that’s used by small businesses like Thrive
Market as well as major companies like Verizon and Ericsson.
Microsoft
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It has an easy to use interface and intuitive time tracking
modes that are perfect for employees as well as
freelancers
In the Time Doctor app, create a new task under the
relevant project.
Click on ‘Start’ when you begin working.
Once you’re done or want to take a break, click on
‘Stop’
Key Features: Simple Time Tracking
Time Doctor offers two time tracking options, the manual and the
automatic tracking mode. The manual mode (or the interactive mode)
allows users to track their time according to their work schedule.
The automatic (silent) mode has no
user interface and starts tracking time
as soon as employees start their
device. Since employees don’t need
to start/stop the timer manually, it
doesn’t interfere with their workflows
or productivity.

8. ii. Idle Time Tracking
Idle time is when the user is actively tracking
time on the Time Doctor app but the app doesn’t
register any keyboard or mouse activity.
This feature is useful for employees looking to
manage distractions and measure their
productivity.
You can then take the
necessary steps to speed
up the process and stay
well ahead of the game.
Note: Time Doctor is not a keylogger.
It only identifies the user any recent
keyboard or mouse activity, it does not
record any keystrokes
Employers can enable idle time pop-up
notifications and set a time-out limit after
which the app won’t track their time. This
prevents inaccurate billing.

9. iii) Payroll
Time Doctor is a project and task management
software that allows you to allocate work, track tasks
and assist in team management.
Time Doctor’s payroll features can help
streamline your company payments by
efficiently tracking billable hours.
You can also create a main project and break it down
into simple tasks. You can then assign these tasks to
your team members.
Timeline Report: Shows the time team member
spends working and on breaks in daily and weekly
formats.
Hours Tracked : Indicates how many hours your team
members tracked weekly or for a specified date range.
Web & App Usage : Lists the sites and applications employees
use during work hours and their time on each of them.
Custom Report : You can customize what you want in a
report, so you don’t have to download individual reports
from multiple pages.
Managers can customize and automate timesheets and
set payments according to hourly rates or salaries.
The app offers integrations with Paypal, Wise and
Gusto and allows payments in different currencies for
remote employees.

10. iv) Detailed Productivity Reports
Time Doctor is a project and task management
software that allows you to allocate work, track tasks
and assist in team management.
Time Doctor offers several detailed reports based on
employee attendance, workflows and productivity patterns.
Here’s a breakdown of these reports and what they do.
You can also create a main project and break it down
into simple tasks. You can then assign these tasks to
your team members.
Timeline Report: Shows the time team member
spends working and on breaks in daily and weekly
formats.
Activity Summary Report : View a user’s active,
unproductive, manual, and mobile time for a selected
time period.
1
Project and Tasks Report: See the time an employee
spends on different projects and task
2
3
Timeline Report: Shows the time team member spends
working and on breaks in daily and weekly formats.
4
Hours Tracked : Indicates how many hours your team
members tracked weekly or for a specified date range.
5
Web & App Usage : Lists the sites and applications employees
use during work hours and their time on each of them.
6
Custom Report : You can customize what you want in a
report, so you don’t have to download individual reports
from multiple pages.

11. v) Time Doctor Pricing
1
Project and Task Report: This shows how much
Time an employee spends on individual projects
and tasks.
Time Doctor offers a 14-day free trial (no credit
card required).
Paid plans begin at $7/user per month.
G2 : 4.⅘ (265+ reviews)
Capterra :4.5/5 (395+ reviews)
Customer Ratings

12. 2. Connecteam
1
Key Features
Connecteam is a remote employee
management tool that offers time clock and
project management solutions. Managers can
monitor their remote workforce and track time
spent on tasks, projects, clients, and other work.
Employees can track time on the go using mobile
apps.
Managers can schedule shifts for employees and
notify them through tasks.
Offers an interactive dashboard with 360 degree
view of all tasks and updates.
Offers GPS and geofencing features for mobile
workforces.
Pricing
Connecteam offers a free plan with limited features. Paid
plans begin at $47/month for up to 50 users and $0.6/month
for each additional user.
Customer Ratings
● G2: 4.3/5 (30+ reviews)
● Capterra: 4.8/5 (135+ reviews)

13. 3. Workpuls
1
Key Features
Workpuls is an employee monitoring and time
tracking solution that helps business owners
identify their company’s time robbers and
improve employee performance and
productivity. .
Pricing
Workpuls offers a 14-day free trial. Paid plans
start at $8/user per month with basic features.
Customer Ratings
● G2: 4.8/5 (70+ reviews)
● Capterra: 4.8/5 (45+ reviews)
Employees can track time for individual
tasks and projects.
Offers automatic screenshots feature
to manage distractions while working.
Managers can get insights into the
apps and websites their employees
are using during work hours.
Employees can access project
tracking data from interactive Kanban
boards

14. Establish Accountability
Escalate Issues Faster
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