A Study of “Understanding of AIDA Technique on the perspective of Pantaloons”
1. A Study of
“Understanding of AIDA Technique on
the perspective of Pantaloons”
Name- Rajib Saha
ROLL-P15FCO34
Institute- Pune Institute Of Business Management
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2. Sectorial Analysis
GDP contribution 10 %
Employment contribution 8%
Retail market is growing 12% every year
Retail industry in the single-brand segment has received Foreign Direct Investment
(FDI)
Big Players- Aditya Birla Retail
Shoppers Stop Limited
Future Retail
United Colors of Benetton India
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3. Aditya Birla Group
Rs. 2,50,000 crore corporation,
The Aditya Birla Group is Ranked in the League of Fortune500
Extraordinary force of over 120,000 employees
Belonging to 42 nationalities
The Group has topped the Nielsen's Corporate Image Monitor 2014-15
Works in 5,000 villages globally
Reaches out annually to 7.5 million people through the Aditya Birla Centre for Community
Initiatives and Rural Development
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4. Aditya Birla Group – Global
Scenario
No.1 in viscose staple fibre
A metals powerhouse, among the world's most cost-efficient aluminium and copper
producers.
The fifth-largest producer of acrylic fibre
No.1 in carbon black
Among the top 10 cement producers globally
Among the best energy-efficient fertilizer plants
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5. Aditya Birla Group- Indian
Scenario
A top fashion (branded apparel)and lifestyle player
The second-largest player in viscose filament yarn
The largest producer in the chlor-alkali sector
Among the top three mobile telephony Network company
A leading player in life insurance and asset management
Among the top two supermarket chains in the retail business
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6. Pantaloons
Sales in 2014-15 Rs. 43 Crore (Store Level)
First Pantaloons Store Opened in Goriahat, Kolkata in 1917
Acquires by ADITYA BIRLA GROUP in 2012
India’s Premium Lifestyle apparel company
123+ Stores in 86+ cities and towns
Head Quarter Mumbai, Maharashtra
5300+ employees all over India
Key people: Pranab Barua (Managing Director)
Shital Mehta (CEO)
S. Visvanathan (CFO)
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13. Action
Monday - Friday
Customer Entry- 2300 to 2600
Total Sales- 800000 to 900000
Total Bills- 480 to 525
Total Quantity- 1150 to 1350
Ticket Size- 1700 to 1800 (Total Sales /
Total no. of bills)
Basket size- 2.3 to 2.6 (Total no. of
quantity / Total no. of bills)
Conversion-19 to 20 % Total Customer
Entry / Total Bills * 100
Saturday - Sunday
Customer Entry- 5000 to 7500
Total Sales- 1600000 to 2000000
Total Bills- 1000 to 1200
Total Quantity- 2600 to 3100
Ticket Size- 1700 t0 1900 (Total Sales /
Total no. of bills)
Basket size- 2.6 to 2.7 (Total no. of
quantity / Total no. of bills)
Conversion-22 to 24 % Total Customer
Entry / Total Bills * 100
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14. RESEARCH METHODOLOGY
DATA COLLECTION
Primary Data
With the help of Questionnaires
Personal Interaction
SAMPLE SIZE- 100 Respondents
POPULATION- ICC Tec Park, Sena Pati Bapat Road, Pune.
questioner.pdf
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15. Male and Female Respondent Age Group
15
44%
56%
Male and Female
Male
Female
6%
41%
41%
9%
3%
Age Group
less than 18
18-25
26-35
36-45
above 45
17. How frequently do you shop for
garments?
How do you feel about the ambience of
the store?
17
7%
6%
32%
27%
23%
5%
Once a week Once a fortnight
Once a month Once in two month
Only during sales On specific occasions
20
38 35
7
0
0
20
40
60
80
Excellent Good Fair Poor Very poor
NO.OFRESPONDENTS
RESPONCE
Ambience Merchendizing Quality
18. Is Merchandising of the store has effect on your
buying behavior?
When you are in the store do you develop an
interest in buying the product?
18
12%
21%
60%
4%
3%
Definitely yes Yes Maybe No Not at all
3%
15%
13%
60%
9%
Definitely Yes Yes Maybe No Not at all
19. Do you think the sales assistant contributes in
developing your interest towards the product?
What do you think about the quality
of products in pantaloons?
19
50%
37%
13%
Yes Maybe No
20. Do you always get what you expect in this
store?
During shopping which of the following factors put
an impact on your buying decision?
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50%
40%
10%
Yes Maybe No
35%
18%
28%
19%
Loyality Program Discount offered
Product Quality Product Variety
21. Which amongst the following do you think is the
best PBGC (Pay back green Card) facility?
Do you think we have a better aftersales
service than our competitors?
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17%
30%
37%
16%
Exclusive sales preview
Relaxed exchange policy
Home drop service
Exclusive billing counter
45%
10%
25%
20%
Yes Maybe Can't Say No
22. What do you think best about this
store?
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20%
35%
20%
20%
5%
Hygeine
Display
Behaviour of
staffs
Stock options
Others
23. OBSERVATIONS &
FINDINGS
Its immediate competitor is Shopper’s Stop, Max & Central.
One positive sign for Pantaloons is that it has become the choice for middle class
people in Pune
There is always a communication gap between store and Customers
Grooming check is not done all the time.
Compared to other pantaloons CSD is well maintained. ( Visually)
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24. Recommendation
Try to increase communication with the customer
Try to educate the customer about the product and offers
Try to put a English language communicator near every entrance to help Foreign
customer
Always educate Fashion Assistance’s for better communication with the customers.
Customers expect a better variety of products in Pantaloons so that it can satisfy
customers from all the sections of society.
The ground staffs should have the basic ability to speak in English.
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