up your confidence with these communication tips

1. 1

2. Communication
2
• Process of exchanging information
Importance of Communication
• Basic compétence every employer looks for
• Succesfull job performance
• Conflict management and problem solving

3. Types of Communication
3

4. Types contd..
4
Verbal
• Oral
• Written
• E-Mail
• IM / Chat
Non-Verbal
• Expressions
• Gestures
• Behavior
• Body language

5. Chat Etiquettes
5
Yes
• Respect other person’s time
• Give time to respond
• Attention
• One step at a time
No
• Capital letters
• AFK, HTH,TTYL,BYKT,BBFN
• Hello how are you doing!
• Smileys

6. E-Mail Etiquettes
6
Yes
• Subject line
• Common Courtesy
• Signature line
• One step at a time
• Proof read
• Email address addition at the end
No
• Reply All
• !!!!
• Humor
• bcc

7. 7
E-Mail Etiquettes
• To: field for those who you would like a response from
• CC: field for those who you would like a response from
• Bcc: copies to others as a way of talking behind someone's back
is inconsiderate.
• Take the time to review each email before clicking Send to
ensure your message is clear and you are relaying the tone that
you desire.
• Refrain from sending jokes, forwards or chain letters using
company mail id
• Always “zip”/Compress large attachments
• Again, no all caps

8. 8
Presentations
Yes
• Embedded Videos
• Keep it simple
• Automate animations
• One step at a time
No
• Too many colors
• Reveal everything at once
• Cute, funky fonts
• Whole talk on the slide
• Too many sounds and animations

9. 9
Miscommunications
How it happens?
• Misinterpretation of instructions
• Assumptions
• No Probing
• Lack of attention
How to avoid?
• Active listening
• Avoid Cross talking
• Take responsibility
• Discuss expectations

10. Truly competitive companies are
looking for visionary, customized
application development beyond their
wildest dreams.
Doubledareus..WeLoveachallenge. “ ”
Thank You!