2. About QPM Founded in 1995 More than 75,000 projects completed One of Inc.’s 5,000 fastest-growing privately-held companies in 2007
3. New Construction Site Surveys Engineering Program Rollout Compliance Maintenance Permitting Architecture Branding Remodels LOC/Bond Web-Based Mgt System Healthcare Airports Government Financial Restaurant Office Retail Petroleum
4. We’re Everywhere You Are Over 75,000 projects completed AK 11 WA 1035 ME 150 95 NH MT 17 ND 16 51 VT OR 793 MN328 WI229 ID 90 NY 843 MA 340 SD 125 MI 47 WY 44 RI 27 PA 702 IA 374 CT 381 NE 327 NJ 605 OH 73 NV 257 IN 295 IL 584 UT 184 DE 65 CO 328 WV 16 MD 209 VA 256 KS 619 MO 772 KY 43 DC 82 CA 8480 NC 1039 TN 708 OK 657 AZ 5377 AR 432 NM 516 SC 58 MS 197 GA 821 AL 307 TX 1408 LA 687 PR 23 HI 96 FL 1584 VI 3
27. Common issues among retailers Challenges in retail Same brand, multiple geographies Franchisees Malls/Developers Mergers and acquisitions Budget Control – How much? When? Schedule control Impact to operations Multiple-element projects
28. Common issues among retailers Industry Specific Knowledge Requirements Grocery Petroleum Convenience Stores Big Box Small Box/TI’s Developers Restaurants Banking
29. Retail Project Experience New site construction Due Diligence Permitting Construction Management Open Store Remodels Minimize Impacts to Operations Multiple Phases Over 3,000 year for last 3 years
31. Retail Project Experience Regulatory and compliance initiatives ADA Insurance and Government Requirements Architectural and engineering services Brand Change Tenant Improvements Regional and national rollout programs In-office or onsite administration and support
33. Sole Focus is Project Management No competing interests No conflicts of interest Project success = company success Investing solely in project management Training/QPM University Based on PMI principles Best practices Depth to organization
34. QPM Staff Takes Ownership Determine and develop best processes and practices for a successful program Represents your interests – extension of your staff -Need to ‘run the program’ Evaluate issues and determines best solutions Structure the correct organizational hierarchy Well defined roles, responsibilities and reporting
35. Best Practices and Processes Develop Program Management Plan Ownership of Program Schedule Management Milestone Reporting Value Engineering and Alternatives
36. National Coverage, Local Expertise Use Only Employees – NOT Contractors Employees in 22 States WITH Project Management and RETAIL scope experience
37. Customer Service Awards Outstanding Customer Service Award – 7-Eleven Superior Project Management Performer Award – Jack in the Box Purple Promise Awards – FedEx/Kinko’s Most Store Hours Contributed – The Home Depot Employee of the Month – The Home Depot
Good morning! I’m Ron Stupi and I’m here representing Quality Project Management…QPM for short. I’m here today for a couple reasons. First, I’ve got many many years of experience in the construction industry, and much of that in the project management field. I have personally managed projects—just like this one. This is an important consideration; at QPM, from senior management to the folks who do the day to day interaction with contractors—all of us have experience managing similar types of programs. Second, I’m here because I am one of the managing owners at QPM. This is also important. QPM is different than a lot of organizations and larger corporations in the construction industry. We have employees, of course, just like everyone else. But the senior account management roles—the people who oversee the project managers and the entire project—are all senior managers within our organization and, for the most part, owners. Unlike some of our competitors who assign salespeople or junior level employees to this role, we think it is important—for quality more than anything—that a senior manager is overseeing your program, and that you have access to senior management. If you ever have an issue that isn’t being resolved through normal channels, you have my direct number. Call me. Whatever it is, I’ll fix it. OK, that’s a little about who I am and why I’m here. Now lets talk about you. As I said, I’ve had so much experience in this industry, I know you folks have a tough decision to make. You’re getting ready to select an organization that is going to manage your office construction projects. That’s an important role. <<Pause>> A project manager is responsible for using their knowledge and experience to represent your interests. Their job is to complete (point to the title on the screen) your projects on time and on budget…and to the quality standards you expect. So it IS a tough decision. And yes, there is risk involved. That’s a big part of what I want to talk about today. See, our organizations never worked together before this RFP project started, so you don’t know much about QPM. For a program this important, not having that history can feel like a big risk. My mission today is twofold:First, my mission is to help you understand that QPM is exceptionally well qualified to manage your program. We’ve got the experience, we’ve got the qualified project management staff, we’ve got the systems, and we have a track record of completing projects on time and on budget. I’m going to prove this to you. Second, my mission is to convince you that, among all the different organizations that are qualified to manage this program, QPM is the best. Best in quality. Best in people. Best in focus and mission. We’re going to talk a lot more later about focus and mission. When you walk away today, my goal is that you walk away with these two ideas; <<hold up one finger>> QPM is well qualified, <<hold up a second finger>> and among the various organizations that you’ll be talking to over the next week, we best overall solution with the least overall risk. OK, let’s begin by reviewing some of the many things that make us qualified to manage this program.
QPM does all these types of projects, for all kinds of industries; office, restaurants, retail, petroleum, aviation, healthcare and financial industries.
Founded in 1995More than 75,000 projects completedOne of Inc.’s 5,000 fastest-growing privately-held companies in 2007
I don’t show all these logos to show off (although we are admittedly proud of our association with these brands) I show them to reassure you that we know what we’re doing And no matter how big or how small your project is, it will benefit from our experience with some of the biggest brands in the business.
The retail world is in constant flux – and if you can’t adapt, you won’t succeed.Retail and restaurants bring particular challenges. Extending a brand identity consistently across multiple geographies can be very difficult to do using multiple local vendors. Franchisee organizations have the added complication of implementing their initiatives through a widely varied group of operators. Kitchens require particular expertise and bring complicated permitting requirements, and achieving goals across a wide range of project elements – building construction, parking lots, signage – can try even the best internal resources.
The retail world is in constant flux – and if you can’t adapt, you won’t succeed.Retail and restaurants bring particular challenges. Extending a brand identity consistently across multiple geographies can be very difficult to do using multiple local vendors. Franchisee organizations have the added complication of implementing their initiatives through a widely varied group of operators. Kitchens require particular expertise and bring complicated permitting requirements, and achieving goals across a wide range of project elements – building construction, parking lots, signage – can try even the best internal resources.
We have extensive experience with all types of projects, and fulfilling all types of roles.For any project we can offer in-office or onsite administration and support.You have some of our Project Summaries in your packets, but there are many more examples, along with pictures, on our website.
We have extensive experience with all types of projects, and fulfilling all types of roles.For any project we can offer in-office or onsite administration and support.You have some of our Project Summaries in your packets, but there are many more examples, along with pictures, on our website.
We have extensive experience with all types of projects, and fulfilling all types of roles.For any project we can offer in-office or onsite administration and support.You have some of our Project Summaries in your packets, but there are many more examples, along with pictures, on our website.
OK, I began today by acknowledging the tough decision you’re facing, and the inherent risk that’s involved in the decision. So far, I’ve shared information that demonstrates that, in fact, QPM is exceptionally well qualified to handle your project. But here’s the thing…I know that we aren’t the only company that is qualified to do the work, there are a few that have the qualifications. The real question is this: of all the organizations who are qualified, which one is the most qualified to give you the results you expect. I argue that QPM is better qualified to manage your program than any other project management company currently competing in this sector. That’s a big claim, I know, but let me explain why it’s true.
Lemme ask you a question. If you are having a dispute with an insurance company over a claim you think they owe, would you hire an attorney to represent you who also represents the insurance company? Of course not. That’s a conflict of interest. But that’s exactly what a lot of the major construction companies do. Construction can be a very complicated and complex field, so when you’re dealing with construction firms and contractors, you want to be certain your interests are being well-represented. This is what project management is. We manage projects, and as part of that, we hold contractors accountable for scheduling, planning, and for completing their portion of a project on time. This is a tough thing to do if the contractor is another division of the same company you work for! What happens when representing the interest of the client is at odds with representing the interests of the company? While we’re asking tough questions, what happens when a construction company—whose main business is construction—needs more resources for their projects? Where do they go to find those additional resources? At QPM, we don’t have any of those problems or conflicts of interest or even competing interests because our mission—our sole focus—is project management. At QPM, we will never be in a position to put anyone else’s interests ahead of yours. Oh, and that last point, about investing in project management…the advantage of having a singular focus is that we’ll never be tempted to redirect resources from one division to offset losses or make investments in another division. All of our revenue is invested back in our business. This gives us the resources to invest in training, adopt and implement PMI principles, etc.
We have extensive experience with all types of projects, and fulfilling all types of roles.For any project we can offer in-office or onsite administration and support.You have some of our Project Summaries in your packets, but there are many more examples, along with pictures, on our website.
We have extensive experience with all types of projects, and fulfilling all types of roles.For any project we can offer in-office or onsite administration and support.You have some of our Project Summaries in your packets, but there are many more examples, along with pictures, on our website.
Emphasize that employees are familiar with local building codes and standards.
Of course, the best judge of our work is our customers. And we regularly receive awards from our clients for outstanding performance and contributing to their bottom line.By the way, I’m not going to go through each of these individually, but I did want to point out one award that we are exceptionally proud of. The Employee of the Month award given by Home Depot was not for our company, it was for one of our project managers. It marked the first time in their history that they gave that award to a contractor—someone who was not an employee. We’re really proud of this. It reflects what we try to do as a company—be an extension of your staff. It’s completely successful for us that we are seen as one of them rather than one of us. That’s what we try to achieve. In the proposal we sent, we provided some references for you to call. I encourage you to call these people. There is no better way to learn about the quality of our service and the competence of our staff than talking to the people who have used our services.
