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Take Advantage of CA PPM Application Management Services

Find out how AMS can help your organization drive maximum value from CA PPM through higher user adoption, smoother version upgrades and deeper product maturity.

Presenter: Brandon Laun, Practice Services

To learn more about how CA Services can accelerate your success in the application economy please visit: http://cainc.to/tXY9uT

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Take Advantage of CA PPM Application Management Services

  1. 1. Application Management Services for CA PPM SEPTEMBER 2017
  2. 2. © 2017 CA. Confidential. All rights reserved. Competitive Pressures of the Application Economy Resource constraints, innovation, budgets and business value Acquiring and retaining necessary skills Keeping IT solutions current Ensuring low and predictable OPEX Driving innovation to support strategic goals INCREASE PRODUCTIVITY Improve resource utilization and effectiveness INCREASE ADOPTION Improve adoption of solution’s full capabilities IMPROVE ROI Financial predictability and reduced costs Mine solution capabilities for business value and competitive advantage CHALLENGES OPPORTUNITIES BUSINESS VALUE Innovate faster on a stable platform in a controlled manner Improve IT investment performance with accountability
  3. 3. © 2017 CA. Confidential. All rights reserved. The Solution Adoption Challenge Solution adoption is critical to software success 50%of customers say improved business outcomes is a top advantage of quicker solution adoption* *TechValidate survey of users of CA Technologies Services and Education 60%of customers say the window of opportunity to drive solution adoption before it becomes an “uphill battle” is 90 days or less* Timing is critical Successful solution adoption is challenging 77%of customers say solution adoption is a significant or major challenge when implementing new technology*
  4. 4. © 2017 CA. Confidential. All rights reserved. Learning as a Service (LaaS) Premium Content Catalog KPI Management Technical Operations Adoption Services Trusted Advisor Implementations & Integrations Content Development Architectural Guidance Education Value Realization Roadmap Prioritized Backlog of Work Application Management Services for CA PPM Delivering Assurance, Agility and Value Upgrade Services Application Administration & Monitoring SLA-based Requests & Incidents Product/Solution Specific Differentiated Technical Service Management
  5. 5. © 2017 CA. Confidential. All rights reserved. AMS Benefits ✓ One vendor, stronger relationship ✓ ITIL processes and platform ✓ 24/7 follow-the-sun model ✓ Expertise on-demand ✓ Unmatched skills and experience ✓ Access to resources across CA ✓ Predictable OPEX ✓ Fixed fee ✓ Premium content included ✓ SLA-based ✓ Proactive Monitoring ✓ Increased adoption ✓ Continuous improvement and innovation Efficiency Expertise Financial Value
  6. 6. © 2017 CA. Confidential. All rights reserved. AMS Framework Scale Cost Risk GOVERNANCE GovernanceGOVERNANCE ▪ Governance considered as Center of Excellence ▪ Minimal overhead on project cost since governance is based on multiple prioritized outcomes ▪ Not just project assurance but outcome and value assurance SCALE ▪ Economy of scale ▪ PM’s Architects and consultants can handle more concurrent outcomes ▪ Continuity of projects accelerates adoption ▪ Onshore, nearshore resources maintain efficient spend COST ▪ Reduced fixed price overhead ▪ Technical and functional architecture centrally controlled and prioritized ▪ Closer working relationship with customers and fixed but scalable service RISK ▪ AMS Technical Operations provide a low risk platform for innovation and adoption throughout the organization
  7. 7. © 2017 CA. Confidential. All rights reserved. Customer Responsibility Comparison End User Support Service Requests L1- Log and Identification L2- Implementation Issues L3- Product Issues Knowledge Management Daily Checks Network / HW Management Implementation & Upgrades Configuration Development TechnicalGovernance&Architecture CUSTOMER RESPONSIBILITIES WITHOUT AMS CA Solution Management Technical Operations Projects / Innovations Upgrade (Pre-Post Activities) Patch Management ServiceCoordination Customer Responsibilities WITH AMS End User Support Service Requests L1- Log and Identification L2- Implementation Issues L3- Product Issues Knowledge Management Daily Checks Network / HW Management Implementation & Upgrades Configuration Development TechnicalGovernance&Architecture CA Solution Management Technical Operations Projects / Innovations Upgrade (Pre-Post Activities) Patch Management ServiceCoordination
  8. 8. © 2017 CA. Confidential. All rights reserved. Technical Operations Technical Services Management Leads our team Customer communications Service level reporting Incidents Work with CA Support for product related issues Address Integration, portlet, report, or workflow failures Requests Update resource profiles Update security groups/roles Project setup Timesheet setup How to questions WebEx training sessions Minor configuration changes Upgrade impact assessments Administration Financial setup Configure user accounts / access rights / OBS Change general system settings: datamart, timeslices, jobs, processes Run health checks Upgrade support
  9. 9. © 2017 CA. Confidential. All rights reserved. Premium Content Library includes Pre-packaged components and supplemental support as part of AMS Integration CA PPM – Integration Adapters (Batch File Based Imports) Resource, Project, Cost Plan, Department, Organization Breakdown Structure(OBS), Risk, Issues, Change Request, Incident, Application, Rate Matrix, Transaction, Timesheet, Custom Object CA PPM - Microsoft Excel Interface Resource, Actuals Transaction Import Calendar Integration for CA PPM Data Extraction for CA PPM (Export to flat file) Configurable to export data Governance Timesheet Validation for CA PPM Timesheet Validation for CA PPM offers validation of time entry based on customer- specific business rules through providing real- time or process oriented validation of time entries. Data Integrity Assurance for CA PPM Data Integrity Assurance for CA ™ PPM helps CA PPM administrators identify data integrity violations, starting with 52 configured business rules that can be modified, activated or deactivated to meet requirements.
  10. 10. © 2017 CA. Confidential. All rights reserved. What our customers say about AMS TechValidate survey – https://www.techvalidate.com/product-research/ca-services-education/facts?utf8=%E2%9C%93&fact_search%5Bquery%5D=AMS The top considerations cited by customers who chose CA AMS include: • Technical expertise of CA AMS resources • Cost effectiveness of the offering • Breadth of services provided Confidence in CA AMS 82% of CA AMS customers were confident that AMS has increased the business value of their solutions
  11. 11. © 2017 CA. Confidential. All rights reserved. Australian Energy Company Trusts AMS Team for CA PPM Operations • The customer now leverages CA PPM automated project management workflow tools, and reports facilitate planning across projects. • CA Performance Accelerator helps ensure end-user adoption for current and future releases. • A client rep said, “We now have impressive, beneficial reports and a platform on which to build.” • The Australian Energy Regulator approved the client’s multi-billion-dollar capital investment and operating and maintenance plans • The client sought an enterprise-wide resource-planning solution for all business projects • Needed a platform for future enhancements and system integration CHALLENGES RESULTS
  12. 12. © 2017 CA. Confidential. All rights reserved. Provincial Transport Agency Trusts AMS team to Move CA PPM forward ▪ Solidifies and expands the CA PPM footprint and added Resource Management ▪ AMS service provides day-to-day administration, architectural overview and solution roadmap ▪ Built strong relationship with new CIO who sees the AMS team as trusted advisors ▪ AMS team delivers enhancements and other high level tasks that convinced the agency they were working with the winning team ▪ Customer wanted to expand the footprint of CA PPM to other divisions but required assistance ▪ Purchased CA PPM 5 years prior and didn’t believe the were getting maximum value ▪ Required deeper insight into solution architecture CHALLENGES RESULTS
  13. 13. © 2017 CA. Confidential. All rights reserved. Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support • Onsite visits to bring offshore resources up to speed • Onboarding of AMS team members to be knowledgeable about customer’s implementation • Expectation of a long term partner with CA Services and AMS team ▪ Highly customized CA PPM implementation ▪ Required a more sustainable support model after Services stabilized the deployment ▪ Comfort level with having offshore team supporting CA PPM CHALLENGES RESULTS
  14. 14. © 2017 CA. Confidential. All rights reserved. Regional service supported by dedicated, global AMS team ▪ Local TSM and regional management teams ▪ Global AMS platform ✓ ITIL processes ✓ SLA and standard reporting ✓ Escalation management EXPERIENCE 40 years & thousands of implementations CERTIFIED Unsurpassed expertise with CA software 24 x 7 Support Follow the sun support for priority 1 issues PEOPLE Resources worldwide in 4 regional solution centers augmented by local field services
  15. 15. © 2017 CA. Confidential. All rights reserved. We measure our success by your success. Our Promise Deliver innovative business outcomes. Invest to build long-term relationships. We help you achieve your business outcomes by connecting strategy to execution through Organization Enablement, Technology Services and Success Management activities to consistently deliver a superior experience. Commit to each customer’s success.
  16. 16. Thank You.

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