Why changing IT support company is easy 5 unbelievably simple steps to make the switch and get the IT support your business needs
How to handle an IT ChangeoverThese days changing IT support company is much easier than youmight think. However, to make sure the process always goes to plan,we’ve developed our own 5 simple steps to make sure switching iscompleted worry-free, without disruption to your day or theavailability of your systems.Take a look below and you’ll see how our methodology, by Roy andAlex, our Directors, could make the changeover easy and manageablefor you.Step 1: Ensure your contact with us isnow your trusted adviserChanging your IT support company is a client focused process,personally managed by partners Roy and Alex. They understand thatyou may have been with the existing company for some time – maybethey we’re doing a good job and you just outgrew their knowledgeand expertise. Or, maybe they were making you pull your hair outwith frustration! No matter how you feel, we will ensure that wemanage the transition in a professional and thoughtful way.Step 2: Make Communication aPriorityTypically, we will open the channel of communication between yourprevious IT support provider, you and our team here at Prosyn. Ourgoal is to keep communication going, to make the transition assmooth as possible. And, importantly, getting your IT working for youin the way you want it to work.
Step 3: Avoid Potential PitfallsAs part of the changeover process, we will inform you of alldevelopments. Should we uncover any potential issues, we will raisethem with you immediately.This could include: Accounts in dispute, which need to be resolved- If there are any invoices in dispute, or outstanding balances, we can act as mediators between both parties. Gaps in vital IT information- We will try and retrieve info such as login details, network maps and backups Safeguarding your business data- You must request that all your business data being held by your outgoing IT company to be destroyed and change passwords to block unauthorised accessStep 4: Working With Other 3rd PartyIT ProvidersAs part of the changeover, we aim to be your IT department. So, wecan be your sole point of contact for anything IT related. For example,we can deal with your internet provider or hosted email provider,informing them that we are now looking after you and can deal withany issues from here forward.Step 5: And RelaxAll we will need, to start looking after your systems, is the passwordsto access your servers and telephone systems. Then our engineers,such as Daniel and Yusuf, can get to work monitoring your networkand keeping your IT in shape.
Read our FAQsIf you have any further questions about changing your IT supportcompany, please take a look at our FAQs:http://www.prosyn.net/faqs.phpOr, if the answer to your question isn’t there, please get in touch andwe’ll do our best to help:http://www.prosyn.net/contact.php