Communication Process & Types, Effective communication

1. CommunicationSkills
By,
Priya Aski
Soft Skills, Product and Sales Trainer.

2. Encoding Channel Decoding
Sender Receiver
Is there a
meeting today ?
FEEDBACK
Is there a
meeting today ?
Communication:
Exchanging of Information
Communication Process

3. Types of
Communication
On the basis of Organisation
Relationship
Formal
Informal
On the basis of Flow
Vertical
Crosswise
Horizontal
On the basis of Expression
Verbal
Non Verbal

4. Verbal
Words- (What we say)
Para-Verbal
Tone (How we say it)
Non-Verbal
Our Expressions & actions

5. Connect with the audience
Active Listening
Enthusiastic and Empathetic
Cultural Sensitivity
Checking for understanding
Seeking Participation
Effective Questions
Effective
Communication

6. THANK
YOU