This document provides an overview of cross-cultural communication and Japanese business and social etiquette. It begins with an introduction on the importance of cross-cultural communication in the current globalized world. Next, it provides a brief overview of Japan's geography, history, economy, religion and language. The document then outlines various Japanese business etiquettes including proper business attire, greetings, business card exchange, and business meeting etiquette. Finally, it discusses Japanese social etiquettes such as dining etiquette, gift giving customs, and body language conventions.

1. CROSS-CULTURAL COMMUNICATION
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2. FLOW OF THE PRESENTATION
Do’s and
Don’t’s
Know
Before
You Go
•Udita
Mehta
Body
Language
•Evangelin
Nancy
Social
Etiquettes
•Shruti
Salian
Business
Etiquettes
Japan –
An
overview
• Carin
John
Importanc
e
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3. IMPORTANCE OF CROSS CULTURAL
COMMUNICATION
Globalization:
i. Business & Job opportunities
ii. Sharing of views and ideas
iii. Understanding the Diverse Market
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4. JAPAN – AN OVERVIEW
Geography History Economy
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5. JAPAN – AN OVERVIEW (CONTD…)
Religion & Language Art
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6. JAPANESE BUSINESS ETIQUETTES
BUSINESS ATTIRE:
Men
i. No Casual attire
ii. Dark colors
iii. Avoid looking sloppy
iv. Slip-on Shoes
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7. JAPANESE BUSINESS ETIQUETTE
BUSINESS ATTIRE (Contd…)
Women
i. No Casual attire
ii. Fewer Accessories
iii. Hair- Pony tail or bun
iv. Shoes
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8. JAPANESE BUSINESS ETIQUETTE (CONTD)
•GREETINGS
1. The “BOW”
• Bowing is extremely important.
• Avoid the mistake of bowing and shaking hands at
the same time.
• How to Bow properly?
• The deeper the bow, more respect you show.
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9. JAPANESE BUSINESS ETIQUETTES (CONTD)
GREETINGS
1. Learn some basic Japanese words –
they will appreciate it.
a. Kon'nichiwa - Hello
b. Ohayōgozaimasu - Good Morning
c. Ogenkidesuka - How are you?
d. Arigatōgozaimashita - Thank you
e. Gomen'nasai - Sorry
f. Yōkoso - Welcome 9

10. JAPANESE BUSINESS ETIQUETTES (CONTD…)
BUSINESS CARDS
i. They are considered as Talismans
ii. It is called as “Meishi”
iii. Business cards exchange etiquette
iv. The cards should be bilingual
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11. JAPANESE BUSINESS ETIQUETTES (CONTD…)
BUSINESS MEETINGS
i. Punctuality
ii. Seating Arrangement
iii. Plan an exact agenda
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12. JAPANESE SOCIAL ETIQUETTES
DINING ETIQUETTES
Chopsticks
Wet Towel
“Itadakimasu” (Let’s eat)
Rice, Sushi, Sauce and Soup
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13. JAPANESE SOCIAL ETIQUETTES (CONTD)
DINING ETIQUETTES (CONTD)
Drinking – ‘Kanpai’
“Gochisosama Deshita” (That was delicious)
Paying the bill
Tipping
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14. JAPANESE SOCIAL ETIQUETTES (CONTD)
GIFT GIVING CUSTOM
Bring an assortment of gifts
Local food specialities and Alcohol
Gift-Wrap
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15. JAPANESE SOCIAL ETIQUETTES (CONTD)
GIFT GIVING CUSTOM(CONTD)
Avoid Number 4 and 9
Avoid same gifts to unequal individuals
Expect the recipient to reject the gift,
and continue to offer it
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16. BODY LANGUAGE
POSTURE EYE CONTACT
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17. BODY LANGUAGE (CONTD…)
FACIAL EXPRESSIONS PROXEMICS
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18. GESTURES
Counting (With fingers)
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19. GESTURE (CONTD)
Female; Wife Male OK, Agreement
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20. GESTURES (CONTD…)
Angry Referring To Oneself Success
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21. KNOW BEFORE YOU GO
•Group Solidarity over Individuality
•Silence is Golden
•Age Equals Seniority
•What they say and what they mean may be very different.
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22. DO’S AND DON’TS
•Do not be late to appointments.
•Never blow your nose in public, this is considered very bad manners.
•Avoid pointing at people with a finger while gesturing.
•There is no custom of “Ladies First.”
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