KPO

1. KNOWLEDGE
PROCESS
OUTSOURCING

2. Introduction
◦ Outsourcing different activities in India from various parts of the world is known as Knowledge
Process Outsourcing (KPO).
◦ Subset of BPO:
◦ CPO (Creative Process Outsourcing)
◦ KPO (Knowledge Process Outsourcing)
◦ LPO (Legal Process Outsourcing)
◦ RPO (Recruitment Process Outsourcing)
◦ HRO (Human Resource Outsourcing)
◦ ITO (Information Technology Outsourcing)
◦ MBPO (Medical Business Process Outsourcing)

3. KPO vs BPO

4. KPO Opportunities and Scope
◦ National Association of Software and Services Companies Study Report (NASSCOM)
◦ Projections
◦ Expansion in areas (IT, Web, Legal, Finance)

5. Outsourcing
◦ Traditional Outsourcing
◦ Cloud Computing