The document discusses empowering teams through delegation. It describes a training course that teaches how empowerment is necessary for effective team performance. The course defines empowerment as sharing power with employees to better serve customers. It discusses benefits like improved satisfaction and performance, as well as complications like lack of trust and control. The document provides tips for empowerment, such as determining skill levels and coaching/supporting employees, and concludes by asking participants to build a better world by building a better themselves.

1. JCI Mission:
“To provide development opportunities that empower
young people to create positive change.”
From Delegating
to Empowering
A JCIEK One-Hour
Training Course

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Glasses

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Course’s purpose
• At the end of this course participants will
have:
• 1) learned the empowerment is absolute
necessary for a team to perform
effectively; and
• 2) How to empower your teammates in
your team

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Activity 1

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Airplanes’ Game

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Definition
Empowerment: sharing varying degrees
of power with lower-level employees to
better serve the customer.

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Because you believe…

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Complications
• Lack of trust
• Loss of control
• Fear of loss of position

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Resistance
• Empowerment entails more than assigning
a task

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Benefits
 Improved member satisfaction.
 By being shared, organizational power
can grow.
 Members to perform better.
 Increases trust in the organization.
 Reduces Turnover rates.

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Video

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Statistics
Motorola
Estimated $30 return on every $1 spent on
employees
Of the 40 best companies to work for,
according to the Graziadio Business
Report, only in six did employee
empowerment not play a key role in their
success (Pepperdine University)

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Statistics (Cont.)

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Statistics (Cont.)

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Statistics (Cont.)

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Maslow’s Hierarchy of Needs
Physiological needs
Safety needs
Social needs
Esteem
needs
Self-
actualization
needs

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Empowerment Process
Determining the skill level of the employee
Providing for employee training as needed
Coaching tasks with which the employee has
some skills but is lacking experience or
motivation
Supporting tasks where the employee knows
what to do but is still lacking confidence in their
abilities
Delegating tasks where the employee is
motivated and fully capable.

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Five Keys to Empowerment
• Delegate responsibility, not work.
• Let members take turns running meetings
• When delegating, don’t ask questions like,
“Do you understand?”
• Keep a “delegation diary”
• Establish “routine checkups.”

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Case Study 1
• A Board member (supervising officer) was
empowered to find out a member to be
Project Chairman.
• President wants to know the process…

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TIPS
• Hot Button
• Being part of a team is not a natural human
function
• Philip Crosby

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Case Study 2
• A new member was empowered to be a
project chairman.
• President having some new idea
• Requesting OC members to follow these
idea.

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TIPS
• Situational Leadership

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Case Study 3
• Empowered board members making
decision in a board meeting for a motion
without enough background information &
discussing time.

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TIPS

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A Message
“Build a better world” said God.
And I answered, “How? The world is such a
vast place. And so complicated now, I’m so
small and useless; There’s nothing I can
do.”
But God, in all his wisdom said,
“Just build a better you.”

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QUESTIONS?