Seagate's billing process now fully automated: once activity closes, system automates an invoice, tracks cash payment status, and records it into the master ledger. They now have more time to focus on their customer service.

1. Our customers range from NASA to your next door neighbor. FinancialForce
allowed us to integrate Salesforce seamlessly and keep our finances close
to each business transaction. Because of FinancialForce, we have saved
time and money and can now focus on customer service rather than
collecting revenue.”
Featured Product ­
FinancialForce Revenue Management
Systems Replaced
Homegrown
Company Size
Large
Industry
Business Services; IT Services
Other Products In Use
FinancialForce Billing
Location
Global
Seagate Recovery Services
Seagate offers an extensive line of data storage products
for consumers and businesses, along with data–recovery
services for any brand of hard drive and digital media type.
Their newly acquired recovery service business had spent
so much time on Rev Rec collection of funds historically that
they didn’t have the resources to do as good a job on the
customer service side.
Because they use Salesforce as their CRM, they went looking
for a billing solution that integrated seamlessly into their
process and that was FinancialForce. Business transactions
are instantly recorded back to master ledger. Customer
questions are answered on the spot. Revenue recognition
run on an accrual basis instead of cash. And they have built-
in reports for big-picture or day-to-day leading to smarter
business decisions. Read more how about they did it.
SUCCESS STORY
Seagate Recovery Services
Paul Steele
Senior Director

2. Business Issues
• As an acquired Seagate company, Recovery Services Business Unit was
challenged by Seagate’s financial system as it did not integrate easily
with Salesforce CRM
• Needed to move from a cash to an accrual based accounting system
• Unable to report on real-time performance of business
• Revenue management and forecasting was painful, making it hard to
gauge health of business and make adjustments
• No visibility into status on invoices, payments, leaving customer-facing
staff in dark
• Billing process was slow and inconsistent due to lack of CRM integration
• Too much resource time was focused on chasing revenue, not on
customer service
Benefits & Results
• Billing Process now fully automated: once activity closes, system
automates an invoice, tracks cash payment status, and records it into
master ledger
• 30% cost savings now realized through seamless integration of finances
with Salesforce CRM
• Average “Time to dollar” figure has been reduced to 14 days from 42
with prior system
• Saving .25 million/year on IT costs thanks to reduced administrative
spend, better use of time for employees
• Now finishing period close in less than 5 days, down from 11
• Able to recognize revenue on an accrual basis
• Financials are kept close and tied directly to business transactions
instead of IT administrative tasks
• Compliance with strict corporate financial standards has been
seamless due to FinancialForce Billing’s tight controls built into
the system
• Leveraging built-in reports that provide big picture financial statements,
detailed transaction reporting, activity volume, what’s outstanding or
more; teams can raise red flag sooner
• IT team can customize application faster thanks to the Salesforce
“configure before code” environment; enhancement requests addressed
quickly and deployed twice as fast
• Customer service and customer satisfaction now top priority, with
teams focused on the service call rather than managing multiple
systems in the background
SUCCESS STORY • Seagate Recovery Services
Now our financials are kept
close and tied directly to
business transactions instead
of IT administrative tasks.”
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To find out more about FinancialForce solutions, please contact us at:
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Paul Steele | Senior Director