1. Solutions Development Team
Service Level Agreements with Business Partners
SLA
Database Support and Maintenance
Database Issue 1 day TAT
Additional database functionality Project Dependent
Temporary Solution Needed 1 day TAT
Vbscript Requests
New 8 days to complete coding
Revision 8 days to complete coding
Database Projects
Claims Management Manage 5 projects in parallel
Emrollment Operations Manage 5 projects in parallel
Other Manage 2 projects in parallel
Dataset Intake and Management/ Script Monitoring
No System Issues all production tools available by 9:30AM
System Issues No commitment

2. Solutions Development Team
Staffing Model
Annual Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
DRIVERS
Database Support and Maintenance Requests 232 250 242 191 186 155 126 179 165 195 136 116
Database Issue 1,585 168 200 185 122 126 98 93 117 138 137 109 92
Additional database functionality 445 54 39 42 50 42 47 22 50 21 42 22 14
Temporary Solution Needed 143 10 11 15 19 18 10 11 12 6 16 5 10
Vbscript Requests Requests 4 4 7 4 6 3 5 14 2 5 12 8
New 43 2 2 3 2 3 2 3 10 1 3 8 4
Revision 31 2 2 4 2 3 1 2 4 1 2 4 4
Database Projects Projects 2 2 1 2 2 1 2 2 1 2 2 1
Claims Management 2 2 2 2
Emrollment Operations 2 2 2 2
Other 1 1 1 1
Dataset Intake and Management/ Script Monitoring Work Days 21 21 22 21 22 21 21 23 19 22 21 20
No System Issues 154 11 13 14 12 14 13 12 15 11 13 14 12
System Issues 100 10 8 8 9 8 8 9 8 8 9 7 8
Business Support - Knowledge Base ONLY Requests
Corporate Project Support 6 1 0 1 0 1 0 1 0 1 0 1 0
Organization Support 6 0 1 0 1 0 1 0 1 0 1 0 1

3. Solutions Development Team
Staffing Model
Annual Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
REASONABLE EXPECTATION TO PERFORM (item/hour)
Database Support and Maintenance TAT
Database Issue 2 hrs 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50
Additional database functionality NA 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14
Temporary Solution Needed 4 hrs 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25
VBScripts
New TAT
Workflow development and review 5 days 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03
Spec Development and Review 3 days 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05
Code Development 5 days 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03
Testing 5 days 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03
Revision TAT
Workflow development and review 3 days 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05
Spec Development and Review 3 days 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05
Code Development 5 days 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03
Testing 5 days 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03
Database Projects
Initial Fact finding 5 days 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03
Project Charter, Supporting Documentation, Research 5 days 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03
Database Development 20 days 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01
Testing 5 days 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03
Documentation (Test Plans, Procedures, Job Aids) 5 days 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03
User Testing 5 days 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03
User Training 3 days 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05
Dataset Intake and Management/Script Monitoring
No System Issues 14 hrs 0.07 0.07 0.07 0.07 0.07 0.07 0.07 0.07 0.07 0.07 0.07 0.07
System Issues 21 hrs 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05
Business Support - Knowledge Base ONLY
Corporate Project Support 1 day 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14
Organization Support 1 day 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14 0.14

4. Solutions Development Team
Staffing Model
Annual Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
AVAILABLE PRODUCTIVE TIME
% Time Related to Meeting, Vacation, etc. 23% 23% 23% 23% 23% 23% 23% 23% 23% 23% 23% 23%
% Time on Production 77% 77% 77% 77% 77% 77% 77% 77% 77% 77% 77% 77%
Adjusted REs
Database Support and Maintenance
Database Issue 0.39 0.39 0.39 0.39 0.39 0.39 0.39 0.39 0.39 0.39 0.39 0.39
Additional database functionality 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11
Temporary Solution Needed 0.19 0.19 0.19 0.19 0.19 0.19 0.19 0.19 0.19 0.19 0.19 0.19
VBScripts
New
Workflow development and review 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Spec Development and Review 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04
Code Development 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Testing 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Revision
Workflow development and review 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04
Spec Development and Review 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04
Code Development 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Testing 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Database Projects
Initial Fact finding 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Project Charter, Supporting Documentation, Research 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Database Development 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01
Testing 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Documentation (Test Plans, Procedures, Job Aids) 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
User Testing 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
User Training 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04
Dataset Intake and Management/Script Monitoring
No System Issues 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06
System Issues 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04
Business Support - Knowledge Base ONLY
Corporate Project Support 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11
Organization Support 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11
Days in the Month 261 22 21 22 21 23 21 22 23 20 23 22 21
Hours Available per FTE 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.4 164.91 157.74 150.57

5. Solutions Development Team
Staffing Model
Annual Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Database Support and Maintenance
Database Issue
Volumes 1585.00 168.00 200.00 185.00 122.00 126.00 98.00 93.00 117.00 138.00 137.00 109.00 92.00
Units Per Hour 0.39 0.39 0.39 0.39 0.39 0.39 0.39 0.39 0.39 0.39 0.39 0.39 0.39
Total Hours Needed 4116.88 436.36 519.48 480.52 316.88 327.27 254.55 241.56 303.90 358.44 355.84 283.12 238.96
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Database Issues 2.20 2.77 3.45 3.05 2.10 1.98 1.69 1.53 1.84 2.50 2.16 1.79 1.59
Additional database functionality
Volumes 445.00 54.00 39.00 42.00 50.00 42.00 47.00 22.00 50.00 21.00 42.00 22.00 14.00
Units Per Hour 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11
Total Hours Needed 4143.70 502.83 363.16 391.09 465.58 391.09 437.65 204.86 465.58 195.55 391.09 204.86 130.36
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Additional Database Functionality 2.21 3.19 2.41 2.48 3.09 2.37 2.91 1.30 2.82 1.36 2.37 1.30 0.87
Temporary Solution Needed
Volumes 143.00 10.00 11.00 15.00 19.00 18.00 10.00 11.00 12.00 6.00 16.00 5.00 10.00
Units Per Hour 0.19 0.19 0.19 0.19 0.19 0.19 0.19 0.19 0.19 0.19 0.19 0.19 0.19
Total Hours Needed 742.86 51.95 57.14 77.92 98.70 93.51 51.95 57.14 62.34 31.17 83.12 25.97 51.95
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Temporary Solution Needed 0.40 0.33 0.38 0.49 0.66 0.57 0.35 0.36 0.38 0.22 0.50 0.16 0.35
Total FTEs Required - Database Support and Maintenance 4.81 6.28 6.24 6.02 5.85 4.92 4.94 3.19 5.04 4.08 5.03 3.26 2.80

6. Solutions Development Team
Staffing Model
Annual Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
VBScripts
New
Workflow development and review
Volumes 43.00 2.00 2.00 3.00 2.00 3.00 2.00 3.00 10.00 1.00 3.00 8.00 4.00
Units Per Hour 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Total Hours Needed 2002.01 93.12 93.12 139.68 93.12 139.68 93.12 139.68 465.58 46.56 139.68 372.47 186.23
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Workflow Development and Review 1.05 0.59 0.62 0.89 0.62 0.85 0.62 0.89 2.82 0.32 0.85 2.36 1.24
Spec Development and Review
Volumes 43.00 2.00 2.00 3.00 2.00 3.00 2.00 3.00 10.00 1.00 3.00 8.00 4.00
Units Per Hour 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04
Total Hours Needed 1201.21 55.87 55.87 83.81 55.87 83.81 55.87 83.81 279.35 27.94 83.81 223.48 111.74
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Spec Development and Review 0.63 0.35 0.37 0.53 0.37 0.51 0.37 0.53 1.69 0.19 0.51 1.42 0.74
Code Development
Volumes 43.00 2.00 2.00 3.00 2.00 3.00 2.00 3.00 10.00 1.00 3.00 8.00 4.00
Units Per Hour 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03
Total Hours Needed 1541.55 71.70 71.70 107.55 71.70 107.55 71.70 107.55 358.50 35.85 107.55 286.80 143.40
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Code Development 0.81 0.45 0.48 0.68 0.48 0.65 0.48 0.68 2.17 0.25 0.65 1.82 0.95
Testing
Volumes 43.00 2.00 2.00 3.00 2.00 3.00 2.00 3.00 10.00 1.00 3.00 8.00 4.00
Units Per Hour 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03
Total Hours Needed 1541.55 71.70 71.70 107.55 71.70 107.55 71.70 107.55 358.50 35.85 107.55 286.80 143.40
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Testing 0.81 0.45 0.48 0.68 0.48 0.65 0.48 0.68 2.17 0.25 0.65 1.82 0.95
Total FTEs Required - New 3.31 1.85 1.94 2.78 1.94 2.66 1.94 2.78 8.87 1.02 2.66 7.41 3.88
Revision
Workflow development and review
Volumes 31.00 2.00 2.00 4.00 2.00 3.00 1.00 2.00 4.00 1.00 2.00 4.00 4.00
Units Per Hour 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05 0.05
Total Hours Needed 666.81 43.02 43.02 86.04 43.02 64.53 21.51 43.02 86.04 21.51 43.02 86.04 86.04
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Workflow Development and Review 0.35 0.27 0.29 0.55 0.29 0.39 0.14 0.27 0.52 0.15 0.26 0.55 0.57

7. Solutions Development Team
Staffing Model
Annual Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Spec Development and Review
Volumes 31.00 2.00 2.00 4.00 2.00 3.00 1.00 2.00 4.00 1.00 2.00 4.00 4.00
Units Per Hour 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04
Total Hours Needed 865.99 55.87 55.87 111.74 55.87 83.81 27.94 55.87 111.74 27.94 55.87 111.74 111.74
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Spec Development and Review 0.46 0.35 0.37 0.71 0.37 0.51 0.19 0.35 0.68 0.19 0.34 0.71 0.74
Code Development
Volumes 31.00 2.00 2.00 4.00 2.00 3.00 1.00 2.00 4.00 1.00 2.00 4.00 4.00
Units Per Hour 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Total Hours Needed 1443.31 93.12 93.12 186.23 93.12 139.68 46.56 93.12 186.23 46.56 93.12 186.23 186.23
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Code Development 0.77 0.59 0.62 1.18 0.62 0.85 0.31 0.59 1.13 0.32 0.56 1.18 1.24
Testing
Suspended Claim Receipts 31.00 2.00 2.00 4.00 2.00 3.00 1.00 2.00 4.00 1.00 2.00 4.00 4.00
Volumes 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Total Hours Needed 1443.31 93.12 93.12 186.23 93.12 139.68 46.56 93.12 186.23 46.56 93.12 186.23 186.23
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Testing 0.77 0.59 0.62 1.18 0.62 0.85 0.31 0.59 1.13 0.32 0.56 1.18 1.24
Total FTEs Required - Revision 2.35 1.81 1.89 3.62 1.89 2.59 0.95 1.81 3.46 0.99 1.73 3.62 3.79
TOTAL FTEs REQUIRED - VBSCRIPT 5.66 3.66 3.84 6.40 3.84 5.25 2.89 4.59 12.32 2.01 4.39 11.03 7.67

8. Solutions Development Team
Staffing Model
Annual Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Database Projects
Initial Fact finding
Volumes 20.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00
Units Per Hour 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Total Hours Needed 931.17 93.12 93.12 46.56 93.12 93.12 46.56 93.12 93.12 46.56 93.12 93.12 46.56
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Initial Fact Finding 0.50 0.59 0.62 0.30 0.62 0.56 0.31 0.59 0.56 0.32 0.56 0.59 0.31
Project Charter, Supporting Documentation, Research
Volumes 20.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00
Units Per Hour 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Total Hours Needed 931.17 93.12 93.12 46.56 93.12 93.12 46.56 93.12 93.12 46.56 93.12 93.12 46.56
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Project Charter, etc 0.50 0.59 0.62 0.30 0.62 0.56 0.31 0.59 0.56 0.32 0.56 0.59 0.31
Database Development
Volumes 20.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00
Units Per Hour 0.01 0.005 0.005 0.005 0.005 0.005 0.005 0.005 0.005 0.005 0.005 0.005 0.005
Total Hours Needed 3724.68 372.47 372.47 186.23 372.47 372.47 186.23 372.47 372.47 186.23 372.47 372.47 186.23
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Database Development 1.98 2.36 2.47 1.18 2.47 2.26 1.24 2.36 2.26 1.30 2.26 2.36 1.24
Testing
Volumes 20.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00
Units Per Hour 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Total Hours Needed 931.17 93.12 93.12 46.56 93.12 93.12 46.56 93.12 93.12 46.56 93.12 93.12 46.56
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Testing 0.50 0.59 0.62 0.30 0.62 0.56 0.31 0.59 0.56 0.32 0.56 0.59 0.31
Documentation (Test Plans, Procedures, Job Aids)
Volumes 20.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00
Units Per Hour 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Total Hours Needed 931.17 93.12 93.12 46.56 93.12 93.12 46.56 93.12 93.12 46.56 93.12 93.12 46.56
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Documentation 0.50 0.59 0.62 0.30 0.62 0.56 0.31 0.59 0.56 0.32 0.56 0.59 0.31

9. Solutions Development Team
Staffing Model
Annual Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
User Testing
Volumes 20.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00
Units Per Hour 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
Total Hours Needed 931.17 93.12 93.12 46.56 93.12 93.12 46.56 93.12 93.12 46.56 93.12 93.12 46.56
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - User Testing 0.50 0.59 0.62 0.30 0.62 0.56 0.31 0.59 0.56 0.32 0.56 0.59 0.31
User Training
Suspended Claim Receipts 20.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00 2.00 2.00 1.00
Units Per Hour 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04
Total Hours Needed 558.70 55.87 55.87 27.94 55.87 55.87 27.94 55.87 55.87 27.94 55.87 55.87 27.94
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - User Training 0.30 0.35 0.37 0.18 0.37 0.34 0.19 0.35 0.34 0.19 0.34 0.35 0.19
TOTAL FTEs REQUIRED - Database Projects 4.75 5.67 5.94 2.83 5.94 5.42 2.97 5.67 5.42 3.12 5.42 5.67 2.97

10. Solutions Development Team
Staffing Model
Annual Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Dataset Intake and Management/ Script Monitoring
No System Issues
Volumes 154.00 11.00 13.00 14.00 12.00 14.00 13.00 12.00 15.00 11.00 13.00 14.00 12.00
Units Per Hour 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06
Total Hours Needed 2800.00 200.00 236.36 254.55 218.18 254.55 236.36 218.18 272.73 200.00 236.36 254.55 218.18
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - No System Issues 1.50 1.27 1.57 1.61 1.45 1.54 1.57 1.38 1.65 1.39 1.43 1.61 1.45
System Issues
Volumes 100.00 10.00 8.00 8.00 9.00 8.00 8.00 9.00 8.00 8.00 9.00 7.00 8.00
Units Per Hour 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04 0.04
Total Hours Needed 2727.27 272.73 218.18 218.18 245.45 218.18 218.18 245.45 218.18 218.18 245.45 190.91 218.18
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - System Issues 1.46 1.73 1.45 1.38 1.63 1.32 1.45 1.56 1.32 1.52 1.49 1.21 1.45
Total FTEs Required - Dataset Intake and Management/Script Monitoring 2.95 3.00 3.02 3.00 3.08 2.87 3.02 2.94 2.98 2.92 2.92 2.82 2.90
Business Support - Knowledge Base ONLY
Corporate Project Support
Volumes 6.00 1.00 0.00 1.00 0.00 1.00 0.00 1.00 0.00 1.00 0.00 1.00 0.00
Units Per Hour 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11
Total Hours Needed 55.87 9.31 0.00 9.31 0.00 9.31 0.00 9.31 0.00 9.31 0.00 9.31 0.00
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Corporate Project Support 0.03 0.06 0.00 0.06 0.00 0.06 0.00 0.06 0.00 0.06 0.00 0.06 0.00
Organization Support
Volumes 6.00 0.00 1.00 0.00 1.00 0.00 1.00 0.00 1.00 0.00 1.00 0.00 1.00
Units Per Hour 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11 0.11
Total Hours Needed 55.87 0.00 9.31 0.00 9.31 0.00 9.31 0.00 9.31 0.00 9.31 0.00 9.31
FTE Hours Available 1871.37 157.74 150.57 157.74 150.57 164.91 150.57 157.74 164.91 143.40 164.91 157.74 150.57
Total FTEs Required - Organizational Support 0.03 0.00 0.06 0.00 0.06 0.00 0.06 0.00 0.06 0.00 0.06 0.00 0.06
Total FTEs Required - Business Support - Knowledge Base ONLY 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06
NON-VARIABLE POSITIONS
Senior Manager 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50
Total Non-Variable FTEs Required 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50
SUMMARY
Total FTEs Required - Database Support and Maintenance 4.81 6.28 6.24 6.02 5.85 4.92 4.94 3.19 5.04 4.08 5.03 3.26 2.80
TOTAL FTEs REQUIRED - VBSCRIPT 5.66 3.66 3.84 6.40 3.84 5.25 2.89 4.59 12.32 2.01 4.39 11.03 7.67
TOTAL FTEs REQUIRED - Database Projects 4.75 5.67 5.94 2.83 5.94 5.42 2.97 5.67 5.42 3.12 5.42 5.67 2.97

11. Solutions Development Team
Staffing Model
Annual Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Total FTEs Required - Dataset Intake and Management/Script Monitoring 2.95 3.00 3.02 3.00 3.08 2.87 3.02 2.94 2.98 2.92 2.92 2.82 2.90
Total FTEs Required - Business Support - Knowledge Base ONLY 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06
Total Non-Variable FTEs Required 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50
Total FTEs Required 18.73 19.17 19.59 18.80 19.27 19.02 14.38 16.95 26.32 12.69 18.32 23.34 16.90

12. Solutions Development Team
Staffing Model
Total Staff FTE Requirements
ANNUAL Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
SUMMARY
Total FTEs Required - Database Support and Maintenance 4.81 6.28 6.24 6.02 5.85 4.92 4.94 3.19 5.04 4.08 5.03 3.26 2.80
TOTAL FTEs REQUIRED - VBSCRIPT 5.66 3.66 3.84 6.40 3.84 5.25 2.89 4.59 12.32 2.01 4.39 11.03 7.67
TOTAL FTEs REQUIRED - Database Projects 4.75 5.67 5.94 2.83 5.94 5.42 2.97 5.67 5.42 3.12 5.42 5.67 2.97
Total FTEs Required - Dataset Intake and Management/Script Monitoring 2.95 3.00 3.02 3.00 3.08 2.87 3.02 2.94 2.98 2.92 2.92 2.82 2.90
Total FTEs Required - Business Support - Knowledge Base ONLY 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06 0.06
Total Non-Variable FTEs Required 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50
Total FTEs Required 18.73 19.17 19.59 18.80 19.27 19.02 14.38 16.95 26.32 12.69 18.32 23.34 16.90

13. Solutions Development Team
Staffing Plan
Grade Level FTE DBSM VBS DB DSIandSM Leadership Total
Team member 1 I 1 10% 40% 50% 100%
Team member 2 J 1 5% 40% 35% 20% 100%
Team member 3 K 1 20% 60% 15% 5% 100%
Team member 4 L 1 30% 70% 100%
Team member 5 L 1 40% 40% 20% 100%
Team member 6 L 1 5% 70% 20% 5% 100%
Team member 7 L 1 10% 90% 100%
Team member 8 L 1 30% 20% 50% 100%
Team member 9 M 1 5% 20% 10% 65% 100%
Team member 10 M 1 10% 20% 20% 50% 100%
Team member 11 M 1 20% 20% 10% 50% 100%
Count 11 1.85 2.5 4 2.15 0.5