1. 2837 - Guest:
Hello.
Penny:
Hello and welcome. Please type a question.
2838 - Guest:
Help
Penny:
I'm here to help you. :)
You can communicate with me in different ways:
You can describe your problem or ask a question in the input box below.
You can press the "Send" button and select an item from the tree.
You can continue to chat or select from the options.
You can change problems or solve one problem and then continue to work with the
original problem.
For best results use keywords and ask one question at a time. If you still need
to contact Computershare, click here.
2839 - Guest:
Hi, Penny.
Penny:
Hello and welcome. Please type a question.
2840 - Guest:
Can I please speak to a human?
Penny:
You can call Computershare about your stock using a specific
customer service number for the stock you own. The telephone numbers are
available on the Investor Centre Contact Information page. You may be able to
obtain the information you need quickly by using our automated telephone system
and following the prompts. Meanwhile, the fastest way to get information may be
through the Investor Centre website and these FAQs.
2841 - Guest:
Are you there
Penny:
Hello and welcome. Please type a question.
2842 - Guest:
Complaint
Penny:
If you have a question about your account or about Computershare
that you could not find online, you can contact Computershare by using our
Contact Information page. Enter the name of the company in which you own shares
and then click on the Online Inquiry Form link. You may be able to obtain the
information you need quickly by using our automated telephone system and
following the prompts. Meanwhile, the fastest way to get information may be
through the Investor Centre website and these FAQs.
2843 - Guest:
You want help with your account.
Penny:
From what you've told me, I understand that:
You want help with your account.
You want help with certificates
Penny:
Select one of the options below or describe the problem a bit
further.
You want to replace lost certificates
I found my certificate I reported lost.
You want to sell a certifcate(s)
You want to deposit a certificate into my plan or DRS
I want to issue a certificate.
None of the above
2844 - Guest:
How do I change my address ?
Penny:
Now, based on what you told me I understand that:
You want help with your account.
How do I change my address ?
Penny:
You can typically change your address online through the Investor
Centre website. Please follow the instructions below:
Go to www.computershare.com/investor
Log in with your User ID and Password or, if you are a first-time user, click
"Create Login" to immediately become an active user.
Once logged in, click the My Profile button on the right hand side of the page.
Next, click the Update button under Address Change and follow the instructions
to change your address.
You may also call Computershare to request an address change for the company in
which you hold stock. To obtain the telephone contact details for your specific
holdings, please go to the Contact Us.page.
Please note that some account registrations may require additional documentation
to be provided in order to effect an address change.
Your Vote Matters

2. Did I answer your question? Can I help you with anything else? Please indicate
below.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2845 - Guest:
You want to update your bank details.
Penny:
So far, you've told me that:
You want help with your account.
You want to update your bank details.
Penny:
Please select from the following, or describe the problem a bit
further.
How do I set up Direct Debit for purchases.
How do I set up Direct Deposit for dividends and sales proceeds.
How long does it take to set up Direct Deposit?
None of the above
2846 - Guest:
How do I set up Direct Debit for purchases.
Penny:
From what you've told me, I understand that:
You want help with your account.
You want to update your bank details.
How do I set up Direct Debit for purchases.
Penny:
For Direct Debit (to purchase additional shares):
You can setup a one-time or recurring purchase online through Investor Centre.
If the plan allows, we can debit your bank account, monthly or quarterly, with a
fixed amount to be used toward the purchase of additional shares. You can do
this online:
Select the “Search and Buy Button" at the top.
Select Investment Plans, and then enter the company name or ticker in Plan
Search and click Search.
Select “View“ under “Plan Summary “.
Select “View and Print“ on the “Plan Brochure“ line to read the plan prospectus.
Select “Buy Now“ on the “Plan Brochure“ line.
Select a One Time or a Recurring Investment, read the Terms and Conditions and
check the box, then click Next..
Enter your banking information and click Next.
Confirm your information and click Submit.
Your Vote Matters!
Did I answer your question? Can I help you with anything else? Please indicate
below.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2847 - Guest:
How do I set up Direct Deposit for dividends and sales
proceeds.
Penny:
From what you've told me, I understand that:
You want help with your account.
You want to update your bank details.
How do I set up Direct Deposit for dividends and sales proceeds.
Penny:
You can elect to receive either your dividend payments or sales proceeds
electronically The instruction that you provide will apply only to the services
offered by your company and will not apply to any shares that are reinvesting.
To update your direct deposit account information login to your account:
Go to “My Profile“ and then click on Update under Banking details.
Select your specific holding from the drop down.
At the bottom of the page, select a "Payment Method“. Choose the option that
applies to your situation.
You will then be asked to provide your banking information.
For your security, changing or implementing electronic banking instructions will

3. limit your ability to receive your sales proceeds electronically for 14 days.
The fees charged by Computershare are listed on the Bank Details page. If the
fee exceeds your payment, we will revert your payment back to a USD check.
Please Note: There may be an additional fee assessed by your financial
institution for incoming wires. Please contact your financial institution for
information pertaining to its fees. In addition, the name on the bank account
receiving the sales proceeds must match the name on the holders account.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2848 - Guest:
How long does it take to set up Direct Deposit?
Penny:
From what you've told me, I understand that:
You want help with your account.
You want to update your bank details.
How long does it take to set up Direct Deposit?
Penny:
The first step in setting up direct deposit for dividends and sales proceeds is
to test or pre-note the bank account information that you provided us. The prenote process may take up to 15 calendar days. Once we receive everything back
including any corrections to the information provided, the whole process could
take up to 30 days.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2849 - Guest:
How do I update my contact information?
Penny:
From what you've told me, I understand that:
You want help with your account.
How do I update my contact information?
Penny:
To update your contact information with Computershare, please log in
to Investor Centre and select "My Profile" and then select Update under Address
Change.
Your Vote Matters
Did I answer your question? Can I help you with anything else? Please indicate
below.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2850 - Guest:
You want help with certificates
Penny:
From what you've told me, I understand that:
You want help with your account.
You want help with certificates
Penny:
Choose from the following options or just tell me more.
You want to replace lost certificates
I found my certificate I reported lost.
You want to sell a certifcate(s)
You want to deposit a certificate into my plan or DRS
I want to issue a certificate.
None of the above
2851 - Guest:
You want to replace lost certificates
Penny:
From what you've told me, I understand that:
You want help with your account.
You want help with certificates
You want to replace lost certificates
Penny:
To replace a certificate you must notify Computershare by phone or
mail that the certificate cannot be located. Please contact us using one of the

4. methods below:
By phone: Click here to locate the customer service number for your stock.
By mail: Please send a letter, notifying us that the certificate needs to be
replaced, with your account number and name of the stock to:
Standard mail:
Computershare
P.O. Box 43078
Providence, RI 02940-3078
Overnight Delivery:
Computershare
250 Royall Street
Canton, MA 02021
Please note that requests to replace lost securities require a surety bond
(insurance). The surety bond covers Computershare, the Client and the Surety
Provider from any financial losses caused by a lost or stolen security. The
surety fee varies for each situation. The forms you receive will provide the
actual fee for your situation.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2852 - Guest:
I found my certificate I reported lost.
Penny:
So far, you've told me that:
You want help with your account.
You want help with certificates
I found my certificate I reported lost.
Penny:
If you have located a certificate that was previously reported lost,
please complete the section of the Affidavit of Loss that indicates you have
located the certificate. You may also send us a letter indicating that the
certificate you previously reported lost has now been located. Please indicate
the name of the company, account number and the certificate number that you
located.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2853 - Guest:
You want to sell a certifcate(s)
Penny:
From what you've told me, I understand that:
You want help with your account.
You want help with certificates
You want to sell a certifcate(s)
Penny:
In order to sell shares held in certificate form, the original
certificate must be sent to Computershare with a written request to sell all or
some of the shares. A copy of the certificate cannot be accepted. If the
certificate cannot be located, you must replace it first.
Please do not sign the original certificates, as doing so would make them
negotiable for someone attempting fraud. We also recommend using registered
mail or a courier service that provides a return receipt.
We suggest that you insure the mailing to cover the Lost Certificate Replacement
Fees (normally $50 plus 3% of the value) in case the certificate(s) are lost in
transit.
Send your sell request and certificate to:
Using standard mail:
Computershare
P.O. Box 43078

5. Providence, RI 02940-3078
Using overnight delivery:
Computershare
250 Royall Street
Canton, MA 02021
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2854 - Guest:
You want to deposit a certificate into my plan or DRS
Penny:
From what you've told me, I understand that:
You want help with your account.
You want help with certificates
You want to deposit a certificate into my plan or DRS
Penny:
In order to deposit shares held in certificate form, the original
certificate must be sent to Computershare with a written request to deposit the
shares into your reinvestment plan or into DRS form. A copy of the certificate
cannot be accepted. If the certificate cannot be located you must replace it
first.
We recommend that you do not sign the original certificates for the purposes of
fraud prevention. We also recommend using registered mail or a courier service
that provides a return receipt.
We suggest that you insure the mailing to cover the Lost Certificate Replacement
Fees (normally $50 plus 3% of the value) in case the certificate(s) are lost in
transit.
Send your sell request and certificate to:
Standard mail:
Computershare
P.O. Box 43078
Providence RI 02940-3078
Overnight Delivery:
Computershare
250 Royall Street
Canton MA 02021
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2855 - Guest:
I want to issue a certificate.
Penny:
So far, you've told me that:
You want help with your account.
You want help with certificates
I want to issue a certificate.
Penny:
If the Plan allows, you may issue a certificate from your account.
You can follow these simple instructions.
Sign on to Investor Centre.
On the Portfolio page, click on purple circle to the left of the stock where you
want to issue a certificate.
From the Select Action drop down click on Request a Certificate
Follow the online instructions.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2856 - Guest:
Will you sell my email address?
Penny:
Now, based on what you told me I understand that:
You want help with your account.

6. Will you sell my email address?
Penny:
No. We will not sell or share your email address with any other
party.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2857 - Guest:
My email address is incorrect?
Penny:
From what you've told me, I understand that:
You want help with your account.
My email address is incorrect?
Penny:
If you want to change the email address on your account, you need to
first complete the login process for Investor Centre. Once you have logged in,
please follow the below instructions to change your email address.
Step 1: Select the “My Profile“ button located to the right of the Portfolio of
holdings.
Step 2: Click on the “Manage my account“ update button.
Step 3: In the Personal Details section, select the update button.
Step 4: In the Email Address field, enter your new email address. The email must
be the proper format, including 1 @ sign and 1 period (.) For example:
something@something.something. Important: You will need to have immediate access
to your new email in order to receive an email from us with an Email
Confirmation Code.
Step 5: Select the Save button at the bottom of the page.
Step 6: You will be asked to re-enter your password.
Step 7: You will then need to check your email at your new email address for the
Email Confirmation Code that we have sent. Enter the Email Confirmation Code and
select the confirm button. Your updated email address will now appear in the
Personal Details section.
Note: If you are unable to login to Investor Centre because you no longer have
access to the email address on file for your User ID, please contact our
Investor Centre Help Desk at 1-800-942-5909 (toll free in the United States and
Canada) between the hours of 8:30 a.m. and 5:00 p.m. Eastern Time or 312-3605195 (international direct dial) Monday through Friday.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2858 - Guest:
How do I find my account number?
Penny:
From what you've told me, I understand that:
You want help with your account.
How do I find my account number?
Penny:
Below is a copy of a sample statement. You may find your account
number, which begins with the letter "C", on your statements, dividend advices
or checks, or other shareholder material.
PLEASE DO NOT TYPE IN YOUR ACCOUNT NUMBER WHICH BEGINS WITH A C AND MAY HAVE
LEADING ZEROS WHEN SEARCHING FOR ADDITIONAL INFORMATION. PENNY CANNOT
RECOGNIZE PERSONAL INFORMATION SUCH AS AN ACCOUNT NUMBER OR SOCIAL SECURITY
NUMBER.
Your Vote Matters!
Did I answer your question? Can I help you with anything else? Please indicate
below.

7. Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2859 - Guest:
You need help logging in.
Penny:
From what you've told me, I understand that:
You want help with your account.
You need help logging in.
Penny:
Choose from the following options or just tell me more.
You want help with a Postal Access Code
What is an Email Confirmation Code
What is a Personal Site Seal?
You need help with a mobile number?
You need help with your User Id
You have a question about Security Questions
I need technical help
How do I log in to the new Investor Centre?
How can I retrieve my User ID and password?
I cannot create a login.
None of the above
2860 - Guest:
You want help with a Postal Access Code
Penny:
From what you've told me, I understand that:
You want help with your account.
You need help logging in.
You want help with a Postal Access Code
Penny:
If you have not received your Postal Access Code, you can request a new one
online by logging in. Please note access codes should arrive at your address of
record within 10 business days. Please allow additional time for delivery to
addresses outside of the United States. Please note that any old Postal Access
Code letter that may still be in your local postal delivery service will NO
longer be valid.
POSTAL ACCESS CODES CANNOT BE EMAILED TO YOU OR PROVIDED OVER THE PHONE. YOU CAN
REQUEST A PERSONAL ACCESS CODE ONLINE.
DO NOT ENTER THE PERSONAL ACCESS CODE IN THE PASSWORD FIELD.
.
Your Vote Matters!
Did I answer your question? Can I help you with anything else? Please indicate
below.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2861 - Guest:
I cannot create a login.
Penny:
So far, you've told me that:
You want help with your account.
You need help logging in.
I cannot create a login.
Penny:
If you currently own shares and you are a first time user to
Investor Centre and would like to login and access your account just follow
these easy steps. If you do not currently own shares, please visit our Search
and buy page.

8. If you are a first time user and would like to login and access your account on
Investor Centre, just follow these easy steps:
Step 1: Click on Create Login from the main login page
Step 2: Simply fill in the required validation information.. You will need the
following:
US Resident:
Non US Resident:
Ticker Symbol, Social Security Number and Zip Code
Ticker Symbol, Holder Account Number and Zip Code or Surname
After you enter in your personal information, you will asked to accept the Terms
and Conditions. You will then need to enter your legal frst and last name along
with your email address.
You will then be asked to select a site seal. Your Personal Site Seal adds an
extra layer of security and confirms that you are on the authentic website. It
is important that you check that your personal site seal is displayed before
entering your password.
You will then need to select a User id and Password along with establishing
your Security Questions and answers. For your security, you will be emailed an
Email Confirmation Code which you will be required to enter on the system in
order to continue online registration.
As a first-time user of Investor Centre, additional identity verification is
required. If you are eligible you can verify online or you can use the Verify by
Mail Option.
If you have already created a User Id and Password, click on the Login button
and enter your login information.
Your Vote Matters!
Did I answer your question? Can I help you with anything else? Please indicate
below.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2862 - Guest:
How do I access my account online?
Penny:
From what you've told me, I understand that:
You want help with your account.
You need help logging in.
How do I access my account online?
Penny:
Existing users should enter their User ID and then their password.
You will then be asked to provide additional information to meet our new
security standards (steps 4-11 below).
If you are a first time user and would like to login and access your account on
Investor Centre, just follow the below steps:
Step 1: Login: Click on Create Login from the main login page
Step 2: Account Validation: Simply fill in the required validation information.
You will need the following:
US Resident: Ticker Symbol or Company Name, Social Security Number and Zip Code.
If you do not have or do not wish to enter a Social Security Number click the
“Alternate Validation“ link.
Non US Resident: Enter the Alternative Validation link. Enter the Ticker Symbol
or Company Name, Holder Account Number and Surname. You should not enter a Zip

9. Code.
Enter security code that is shown in the Account Validation section; this is not
upper or lower case sensitive.
Step 3: Terms and Conditions: You will asked to accept the Terms and Conditions.
Step 4: Contact Information:
First & Last Name: Enter your First and Last Name.
Email Address: Enter your Email Address. You will need to have immediate access
to your email in order to receive an email from us with an Email Confirmation
Code.
Mobile Number: Although not mandatory, we recommend you enter a mobile number as
it is required to complete some transactions. Please note that your mobile
telephone must have the ability to receive SMS/text messages.
• If you do not want to provide a Mobile Number, then please do not select a
country.
• If you want to provide a Mobile Number, select your country and enter your
Mobile Number in the field provided, Do not include the preceding country code
number. For example, for U.S. residents, do not enter the preceding •1• .
Instead enter your 10-digit telephone number without any dashes or blank spaces
between the numbers. You will need to have immediate access to your mobile
telephone in order to receive a SMS/text message from us with a Mobile
Confirmation Code.
Step 5: Personal Site Seal: Enter a unique word in each of the 3 fields and
select a Site Seal color. It is important that you check that your personal
site seal is displayed before entering your password.
Step 6: Remember This Device: Select if you want to use the •Remember Me•
option to trust the device you are currently using.
Do not choose this option if you are using a public computer. As a security
enhancement, when you login without using the •Remember Me• option, you will
receive an email from us.
Step 7: Login details: Create your User ID and password.
User ID: Your User ID must be at least 6 characters
New Password: Your Password must include:
> At least 8 characters and at least 1 number
> At least 1 uppercase character and at least 1 lowercase character
Re-enter your new password in the Confirm New Password field.
2863 - Guest:
You want to set up a login account.
Penny:
Now, based on what you told me I understand that:
You want help with your account.
You need help logging in.
You want to set up a login account.
Penny:
If you are a first time user and would like to login and access your
account on Investor Centre, just follow these easy steps:
Step 1: Click on Create Login from the main login page
Step 2: Simply fill in the required validation information.. You will need the
following:
US Resident:
Non US Resident:
Ticker Symbol, Social Security Number and Zip Code
Ticker Symbol, Holder Account Number and Zip Code or Surname
After you enter in your personal information, you will asked to accept the Terms
and Conditions. You will then need to enter your legal frst and last name along
with your email address.
You will
then be asked to select a site seal. Your Personal Site Seal adds an

10. extra layer of security and confirms that you are on the authentic website. It
is important that you check that your personal site seal is displayed before
entering your password.
You will then need to select a User id and Password along with establishing
your Security Questions and answers. For your security, you will be emailed an
Email Confirmation Code which you will be required to enter on the system in
order to continue online registration. For your protection, you will asked
several questions to verify personal informtion about yourself.
Following this initial registration step, most Investor Centre website users are
immediately granted full member access to their account and will receive a
welcome letter by mail. In some cases you will have to wait for an activation
code. Don•t worry; this is only temporary, and is done for your protection
based upon your account type and validation information. In these cases, we will
mail you a notice of registration, which includes an activation code. Once you
receive your activation code, simply log in to with your User ID and Password.
Enter the activation code when prompted and you will be granted full member
access immediately. The activation code should arrive at your address of record
within 10 business days. Please allow additional time for delivery to addresses
outside of the United States.
If you have already created a User Id and Password please enter your login
information and click on the Login button.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2864 - Penny:
From what you've told me, I understand that:
You want help with your account.
You need help logging in.
How do I log in for the first time?
Penny:
If you are a first time user and would like to login and access your
account on Investor Centre, just follow these easy steps:
Step 1: Click on Create Login from the main login page
Step 2: Simply fill in the required validation information.. You will need the
following:
US Resident:
Non US Resident:
Ticker Symbol, Social Security Number and Zip Code
Ticker Symbol, Holder Account Number and Zip Code or Surname
After you enter in your personal information, you will asked to accept the Terms
and Conditions. You will then need to enter your legal frst and last name along
with your email address.
You will then be asked to select a site seal. Your Personal Site Seal adds an
extra layer of security and confirms that you are on the authentic website. It
is important that you check that your personal site seal is displayed before
entering your password.
You will then need to select a User id and Password along with establishing
your Security Questions and answers. For your security, you will be emailed an
Email Confirmation Code which you will be required to enter on the system in
order to continue online registration. For your protection, you will asked
several questions to verify personal informtion about yourself.
Following this initial registration step, most Investor Centre website users are
immediately granted full member access to their account and will receive a
welcome letter by mail. In some cases you will have to wait for an activation
code. Don•t worry; this is only temporary, and is done for your protection

11. based upon your account type and validation information. In these cases, we will
mail you a notice of registration, which includes an activation code. Once you
receive your activation code, simply log in to with your User ID and Password.
Enter the activation code when prompted and you will be granted full member
access immediately. The activation code should arrive at your address of record
within 10 business days. Please allow additional time for delivery to addresses
outside of the United States.
If you have already created a User Id and Password please enter your login
information and click on the Login button.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
286 - Guest:
I need help logging into my account.
Penny:
From what you've told me, I understand that:
You want help with your account.
You need help logging in.
I need help logging into my account.
Penny:
If you are having trouble logging into your account, please first
verify that the User ID and password are correct.
If you have forgotten your User ID follow the steps below:
Step 1: Select the •Existing User• Login button.
Step 2: Select the •Forgot User ID• button and follow the instructions. You will
need to enter email address linked to your login details. We will then send you
the User ID by email, which you should receive within 10 minutes, though most
are received almost instantly.
If you have forgotten your password
follow the steps below:
Step 1: Select the •Forgot Password?• button.
Step 2 You will be presented with security questions to answer. If the security
questions are answered correctly, we will send a temporary password to the email
address associated with the account. You should expect to receive the email
quickly; however, you should wait up to 30 minutes before requesting a new
password.
Once you receive the temporary password and enter it, you will be asked to
choose a new password and verify security questions as applicable.
For future reference, if you are unable to answer a security question and your
account becomes locked, then you will need to wait 24 hours and try again.
If you have verified that the User ID and Password are correct, you can contact
our customer service center for additional help. Please contact the Investor
Centre Help Desk at 1-800-942-5909 (toll free in the United States and Canada)
between the hours of 8:30 a.m. and 5:00 p.m. Eastern Time or 312-360-5195
(international direct dial) Monday through Friday.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2866 - Guest:
How can I retrieve my User ID?
Penny:
From what you've told me, I understand that:
You want help with your account.
You need help logging in.
How can I retrieve my User ID?
Penny:
To retrieve your User ID click on the Login button and then Forgot

12. User ID button and follow the on-screen instructions..
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2867 - Guest:
I need help with my password.
Penny:
So far, you've told me that:
You want help with your account.
You need help logging in.
I need help with my password.
Penny:
Choose from the following options or just tell me more.
I have forgotten my password.
How can I retrieve my password?
How can I change my password?
None of the above
2868 - Guest:
I have forgotten my password.
Penny:
From what you've told me, I understand that:
You want help with your account.
You need help logging in.
I need help with my password.
I have forgotten my password.
Penny:
To recover your password you will need you go to the main Login page
and click on the Login button. Enter your User ID and click Next. Then click on
Forgot Password and follow the online instructions.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2869 - Guest:
How can I retrieve my password?
Penny:
So far, you've told me that:
You want help with your account.
You need help logging in.
I need help with my password.
How can I retrieve my password?
Penny:
To recover your password you will need you go to the main Login page
and click on the Logon button. Enter your User ID and click Next. Then click on
Forgot Password and follow the online instructions.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2870 - Guest:
How can I change my password?
Penny:
From what you've told me, I understand that:
You want help with your account.
You need help logging in.
I need help with my password.
How can I change my password?
Penny:
To change your password, follow these simple steps:
Simply log in to Investor Centre
Click the •My Profile" button located on the right hand side.
Click on the Update button under Manage my account
Your password must include:the following:
At least 8 characters
At least 1 uppercase character
At least 1 lowercase character
At least 1 number
The next time you access Investor Centre, you will need to use your new

13. password.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2880 - Guest:
Cost Basis
Penny:
Now, based on what you told me I understand that:
You have a tax or cost basis question.
Cost Basis
Penny:
Please select from the following, or describe the problem a bit
further.
What is my cost basis.?
How do I find my cost basis?
What is FIFO?
What is LIFO?
What are covered shares?
What are uncovered shares?
None of the above
2881 - Guest:
What is my cost basis.?
Penny:
From what you've told me, I understand that:
You have a tax or cost basis question.
Cost Basis
What is my cost basis.?
Penny:
The cost basis of a security generally is the price you paid for the
security. This information is needed to properly report gains or losses when you
file a tax return or calculate the unrealized gain or loss from securities you
have owned over a period of time. For a list of frequently asked cost basis
questions and answers click here.
To determine the cost basis of a security, you may use a history of the
company’s prices and corporate actions affecting share price ’ such as stock
splits and mergers. To calculate the gain or loss you will also require
information about the purchase and sale of the shares, such as buy/sell price,
buy/sell date and number of shares sold. Please visit our Cost Basis page for
more resources to help you determine the cost basis information you need for tax
reporting.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2882 - Guest:
How do I find my cost basis?
Penny:
From what you've told me, I understand that:
You have a tax or cost basis question.
Cost Basis
How do I find my cost basis?
Penny:
The cost basis of a security generally is the price you paid for the
security. This information is needed to properly report gains or losses when you
file a tax return or calculate the unrealized gain or loss from securities you
have owned over a period of time. For a list of frequently asked cost basis
questions and answers click here.
To determine the cost basis of a security, you may use a history of the
company’s prices and corporate actions affecting share price ’ such as stock
splits and mergers. To calculate the gain or loss you will also require
information about the purchase and sale of the shares, such as buy/sell price,
buy/sell date and number of shares sold. Please visit our Cost Basis page for
more resources to help you determine the cost basis information you need for tax
reporting.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.

14. Yes, I would like to ask a new question.
2883 - Guest:
What is FIFO?
Penny:
So far, you've told me that:
You have a tax or cost basis question.
Cost Basis
What is FIFO?
Penny:
FIFO is an asset-management and valuation method in which the assets
produced or acquired first are sold, used or disposed of first.
If you are selling only a portion of your available shares, you can select the
order in which you would like the shares deducted and sold from your account.
Select "Sell my oldest acquired shares first (FIFO)" if you would like your
oldest shares to be sold first. If you would like to retain your oldest shares
and sell the newest, select "Sell my newest acquired shares first (LIFO)". If
you would like to use a different share selection method other than those
offered here, you can do so by calling and speaking with a Participant Service
Representative.
If you have questions as to the selection of which shares you should sell,
please consult your personal financial or tax advisor for assistance.
Computershare does not provide financial and/or tax advice.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2885 - Guest:
What are covered shares?
Penny:
From what you've told me, I understand that:
You have a tax or cost basis question.
Cost Basis
What are covered shares?
Penny:
Covered means that transfer agents, such as Computershare, are
required by the IRS to report cost basis to the individual and the IRS for such
securities.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2886 - Guest:
What are uncovered shares?
Penny:
So far, you've told me that:
You have a tax or cost basis question.
Cost Basis
What are uncovered shares?
Penny:
Noncovered, or Uncovered, means that cost basis reporting is not
required of transfer agents for such securities under the existing law. However,
the security holder is still responsible for calculating cost basis for their
individual tax returns.
Penny:
Would you like to continue?
No, thank you, I am done.
Yes, I need more help with this issue.
Yes, I would like to ask a new question.
2887 -