2. Description and Accomplishments
2012-­2013
Director of Global Alliances
Managed global alliance optimization team to leverage partnerships
for revenue enhancing opportunities. Developed 2013 business plan
to extract value from partnerships and to improve customer
experience.
• Improved profit margin of Asian focus market 20% through matrix
actions (re-­balancing partnerships, network planning, revenue
management, loyalty, and sales) by re-­directing traffic to Delta routes.
• Increased Delta’s presence in key Latin American markets to over 95%
of industry demand through code-­share expansion with two of Delta’s
equity partners.
• Doubled Delta’s presence in interior China market through code-­share
expansion based on airport slot swap with 2 Chinese alliance partners.
• Produced over $1.5B in Delta revenue enabled by alliance partners
through optimizing the code-­share network with selected airlines (not
including transatlantic joint venture).
2010-­2012
General Manager Market Development Europe, Middle East, Africa
and India
Created and executed transatlantic strategic projects for the $11B joint
venture (Delta Air Lines, Air France-­KLM and Alitalia). Planned tactical
opportunities and implemented action through cross-­functional
coordination.
• Improved transatlantic profit margin 6% in 2012 through a three-­year
strategic margin improvement plan and increased premium market
share with joint venture partners.
• Secured in 2011 superior competitive position in Africa through a five-­
year plan based on multiple competitive scenarios.
• Increased New York-­Europe revenue 15% ($1.1B) in 2011 by
implementing a multi-­divisional action plan that included improving
premium account performance and traffic volume on specific routes.

3.
2009 -­2010
Manager Multi-­National Accounts Latin America & Caribbean
Delivered $50M+ in annual revenue from global corporate / agency
accounts (AMEX, BCD, and Carlson) and leisure products through
Delta Vacations.
• Leveraged global relationships in the Latin region to broker better
regional deals with more favorable terms and lowering cost-­of-­sale.
• Introduced PRISM in Latin America to monitor and measure total
account performance enabling coordinated improvement plans for
global and regional sales teams.
• Increased Latin America revenue over 15% by adding or improving
Latin American discount contract terms to global corporate contracts
(for example: Coca Cola, Turner, and Ford).
• Negotiated Pan-­Latin regional component with AMEX, BCD, and
Carlson representing 25% of revenue in Latin America.