Presentation at ICOH2018-conference in Dublin 4.5.2018.

1. From fragmentation to a
holistic view of the working
life - challenges, possibilities and
solutions
Pauli Forma
ICOH 2018-conference
Dublin 4.5.2018

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• Improving occupational health has always been
based on data.
• Methods and tools have been based on
scientific research.
• Because of the digitalization we have more
data and new possibilities to utilize the data.
• In addition of possibilities, we also face
challenges.
• How to get full benefit from the digitalization
and new technology?
• How to avoid the situation where technology
shapes occupational health practices in an
unwanted way?
Background of the
presentation

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Structure of the presentation
1. About the data: from the fragmentation to a holistic view
(case: work life indicators platform)
2. About improving occupational health by developing the
the ecosystem (case: platform for occupational health)
3. Concluding remarks
How digitalization changes practicing and improving
occupational health?

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WORK HEALTH
Changes in the environment of occupational health
Wellbeing, work ability,
occupational health
Competitiveness, productivity, cost management,
lengthening of the work careers
Health care
Drug development
Personalised health care
Genomics
Customer in focus
Health care reforms
Demography
Ageing of the
population
Migration
Work life
Disruption of jobs
New skills and
competences needed
Changing organizatios
Changing leadership
Value creation
Platform economy
Data driven business
Climate change Globalization
Technology
Digitalization, sensors,
AI, robotics, IoT

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Why we need new approaches?
Digitalization
New sources of
data
New ways to utilize
the data
Fragmentation of
data, “silos”
Legislation
Institutions
Registers
Actors
Transformation of
work
Platform economy
New segmentation
model needed
Customer needs
“From reports to
dashboards”
Data for business
development

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Registers Surveys
Traffic Location
“Work data” Welfare devices
Buying behavior (Social) media
Search engines
Recruitment
Old and new sources of work life data

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Phases during a work day
Sleeps
Commutes to work,
(if does not work at
home), brings
children to day care
Working Commutes home,
takes children from
the day care
Time for
hobbies and
for the family Sleeps
Workplace
Every phase during the day has an impact on wellbeing of the employee.. and can be analyzed.

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Current state: fragmated work life data, no data for all
new topics, big data not utilized.
The aim: work life data through one
dashboard, covers new topics and utlizes
also big data
?
?
?
Big data Big dataBig data
Customers using work life data
Big data Big data Big data
Customers using work life data
Current state with work life data and the aim

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Sources of data in the
platform
Data on work
ability and
work disability
Data on
safety at work
Data on
occupational
health care
Data from
FIOH’s own
services
Data on
wellbeing
from different
surveys
“Big Data”

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PLATFORM
FOR WORK
LIFE DATA
DATA
INPUT
PLATFORM AS A
MEDIA
DASHBOARD –
WORK LIFE DATA
AS SELF SERVICE
RESEARCH
SPIN-OFFS AND
EXPERIMENTS
TRANSFORMATION OF WORK
D A T A
THEME
THEME
API:s
Collects near real time picture
about work life to be
approached from one single
place.
Includes interface for accessing
the data and data driven
contents.
Features:
• Dashboard
• Visualisations
• Sharing to social media
• Data driven contents
• Applications
• Experts
Concept

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Work life data platform in the making
Going live
in the first
half of
2019.
Creating
customer
profiles
• Interviews
• Work-shops
• Survey
• Online-working
Co-
creation
with the
customers
• Tasks
• Pains
• Gains
Identifying
potential
customers
• Decision makers
• Experts
• Media
• Researchers
Identifying
potential
data
• FIOH-data
• Other data sources
Project to conceptualise the platform Implementation
Service design process
…

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Some comments from the customers during the
service design process
“Fragmentation
of work life
data is a
problem”
(almost
everybody)
“Need for
shared picture
concerning
the work life in
Finland”
(employer
organization)
“We need
information
on risks of the
platform
economy”
(employee
organization)
“We could use
your contents
straightly via
an interface”
(media
company)
“We can
contribute to
your platform
with our data”
(social
insurance
institution)
“The media
needs
objective,
trustworthy
data on work
life” (media
company)
“We would
like to have
indicators to
our own
management
system”
(ministry)
“How can we
help you”
(pension
company)

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Platform for occupational health

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Rapid development because of the
digitalization:
• Remote receptions
• Mobile applications
• New services
• New partnerships, e.g. with
companies providing welfare devices
• New strategic co-operation (e.g. with
insurance companies)
• New analytics (artificial intelligence)
Latest development in the Finnish
occupational health care sector

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The possibilities and questionmarks with the
new technologies in occupational health
• More realtime data
• Possibility to measure and
analyze new phenomenons
• Possibility to utilize new data
sources (big data)
• Possibility to automatize
processes
• Focus shifts to the individuals?
• Forgetting work alongside health?
• From the holistic perspective to
the narrow?
• Effectiveness, reliability and
validity?
• Transparency?
• Inequality?
• Regulation? ?+

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HR-system providers
Insurance companies
Welfare device providers
Occupational health care providers
The ecosystem of the occupational
health in Finland
Pension companies
IT-companies
The national
level platform
for co-creation
and
development is
missing
Data-providers
Consulting companies

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OH platform
FIOH
VTT
Ministry
Financer
Research
organization
Organization
IT-company
Occupational
health care
HR-system
provider
Pension
company
Sensor
technology
provider
Startup
Data partner
Expert in technology
• Brings expertise and networks
• Gets platform for development
Regulator
• Brings viewpoint of the regulator
• Gets a platform for developing the
IT-company
• Brings expertise on tools (e.g. AI)
• Gets environment for development
Occupational health
platform
Occupational health care provider
• Brings data and services
• Gets environment for development
Expert in occupational health
• Brings expertise, data and networks
• Develops OH with stakeholders
Startup firm
• Brings idea and knowledge on
technology
• Gets environment for development
Sensor technology provider
• Brings expertise, data and devices
• Gets environment for development
Pension company
• Brings data and expertise
• Gets environment for
development
HR-system provider
• Brings expertise and data
• Gets environment for development
Financer
• Brings financing
• Gets good quality projects to finance in
the steady environment
Research organisation
• Brings research-expertise
• Gets data and collaboration
Organizations (work places)
• Brings environments for development and
data
• Gets environment for development
Data partners
• Bring data
• Gets utilization of data

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The structure of the platform
community
services
analytics
Data-infrastructure
data
Co-creation with stake holders
Data driven services
Analyzing the
data, scientific
research
Infrastructure for
managing,
organizing and
utilizing the data
The data
Platform for work
life data is one
service on the
occupational
health platform

19. Some examples on actions possibilities of the platform
Making
predictions
Steering the
processes
Pilots, evaluating
the effects of
interventions
Innovating new
services
More precise prediction about the
incidence of work disability
Earlier and more effective
intervention on the work disability
problem
New way to guide or help employer or
supervisor
New tool for examining the
wellbeing.
Combining of
data
+ +
Combining data from the different
aspects of occupational health and
making scientific research possible.

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Critical issues
Trust
Data protection
and privacy
• There are worries that new technologies bring
more tight control and monitoring work (“new
Taylorism” or “Digital Taylorism”).
• Utilising of new technologies have to be
negotiated between social partners.
• Rights of the citizens (GDPR, MyData).
• Regulation should enable utilizing
modern tools and methods in
occupational health.

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Concluding remarks
• Digitalization certainly provides many
new possibilities (more data, more
analytics, new services).
• We have to be sure that technology
does not endanger or change our work
in the field of occupational health in an
unwanted way.
• We have to focus on the whole
ecosystem, because nobody can utilize
the new possibilities and ensure the
good practices on their own.