1. Whitepaper | The Digital Business Path Forward | October 6, 2014
© Copyright Jive Software, Inc. 2014
Whitepaper
A Smoother
Digital Path
Three examples of using
social software to keep
employees connected to the
people and information they
need as business digitally
transforms.
Quicken Speed of Business To
Beat Competitors
Financial technology firm empowers
employees to find, connect and
collaborate with each other, no matter
what application they live in.
As new-economy competitors entered their market,
this financial technology firm’s CIO was tasked with
transforming a 57-year-old company that was
fundamentally siloed and email-driven, with individuals
focused only on their small piece of the business. The
goal was to create a broad, communicative and
cohesive culture that could act more quickly to take
advantage of market opportunities and better serve
customers and partners.
“We wanted our employees to
collaborate using cloud technology so
that they’re ready to support our new
products and services, and the
customer and partner communities we
wanted to build around them.”
An Integrated Approach
The firm’s Information Services team bridged a wide
variety of applications using Jive Communication and
Collaboration Hub. This empowered people to connect,
communicate and collaborate in whatever device or
application they chose, while continuing to meet overall
security and compliance requirements.
Inte
grat
Figure 1: Jive Communication and Collaboration Hub bridges
multiple applications
Figure 2: Type-ahead search results display answered questions

2. Whitepaper | The Digital Business Path Forward | October 6, 2014
© Copyright Jive Software, Inc. 2014
Whitepaper
ed Applications:
 Jive Communication and Collaboration
Hub
 Microsoft Office 365
 Box File Sharing
 Salesforce CRM
 Cisco WebEx
 Okta Identity
As a result, employees were able to respond to
customer and partner requests faster while building
core digital business competencies.
Support Consumerization of IT
To Drive Productivity
Pharmaceutical firm saves $3.6M in
outsourced help desk costs by
empowering employees to help each
other during major IT rollouts.
Three digital transformation projects led this 38,000-
employee pharmaceutical firm to re-think how they
planned to support employees during each project’s
rollout. At $30 per call, the anticipated spike in
outsourced help desk costs was a major concern.
Major IT Consumerization Projects:
 Email Migration
 Mobile Delivery
 BYOD Rollout
Consumer-Styled Service
The firm’s IT department uploaded how-to videos,
created Frequently Asked Questions, and blogged
about each project’s status using Jive’s employee
service and support portal capabilities. Most
importantly, they encouraged employees to share their
knowledge.
After the projects were complete, they calculated
approximately 120,000 interactions that would have
been a call to the help desk without these consumer-
styled service portals.
Engage Talent To Drive
Organic Growth
Pharmaceutical firm enables
executives to better inform and align
people to their business strategy.
Mergers and acquisitions led this firm to become the
second largest generic and specialty pharmaceutical
company in the world today. To continue growing
organically, though, the CEO needed to bring

3. Whitepaper | The Digital Business Path Forward | October 6, 2014
© Copyright Jive Software, Inc. 2014
Whitepaper
employees together from across these merged entities
so they could better execute on business strategy.
“Organization-wide,I am focused on
getting people to better connect,
collaborate and communicate. To be
successfuland smart within a large
global organization, it’s not enough to
know where the dots are – you need to
be able to connect them.”
Empower and Engage Employees
A connected web of talent-focused technologies –
social software, human capital management software,
and personal productivity software – became the
foundation for empowering a more engaged
workforce.
Integrated Talent-focused Technologies:
 Jive: Collaborate and communicate in
one place
 Workday: Manage human capital more
a
g
i
l
e
l
y
 Office 365: Improve personal
productivity
Integrating these three technologies into a
communication and collaboration hub made the CEO’s
mantra of “connect, collaborate, and communicate” a
reality.
Abo
ut
Jive
Soft
war
e
Jive is
the
leadi
ng
provi
der of modern communicationand
collaborationsolutions for business.
Our products apply powerful
technology that helps employees,
partners and customers work better
together.
Figure 3: Leaders video blog and converse with employees.
Figure 4: Example of Communication and Collaboration Hub

4. Whitepaper | The Digital Business Path Forward | October 6, 2014
© Copyright Jive Software, Inc. 2014
Whitepaper
Inside companies, Jive-powered communication and
collaboration hubs dramatically improve employee
productivity, alignment and innovation. Externally, Jive
supports vibrant customer and partner communities
that drive higher sales, better service and greater
satisfaction.
Millions of users and many of the world’s most
successful companies rely on Jive day in and day out to
get work done, delight their customers and stay ahead
of their competitors.
For more information, pleasevisit
jivesoftware.com or call 1-877-495-3700
© Copyright Jive Software,Inc.2014
Figure 5: Example of Customer and Partner Community