1. VMware Site Map
Home
Virtualization & The
Cloud
Products MyVMware
Training &
Support
Virtualization
Overview
Cloud Overview
Topic 1
Topic 2
Topic 3
Topic 4
Implementation
Scenarios
Topic 1
Topic 2
Topic 3
Topic 4
# server / function
# server / function
# server / function
# server / function
Implementation
Roadmap
Calculators
Company
Product
Selector / Finder
VMware by the
Numbers
Product Lookup
Product Suite
(if applicable)
Product Page
Product Suite
(if applicable)
Product Page Product Page
Product Support
Center
Product Related
Downloads
Product
Communities
Product
Documentation
Downloads
Licensing
Support
Requests
Corporate Info
Become a
Partner
Purchase /
Pricing
Find Consulting
Service
News & Events
Investor Info
Jobs
Contact
Consulting
Service
Communities
Blogs
Download
Find Reseller
Business Case
Examples
Example 1
Example 2
Example 3
Example 4
VERSION A :: Product Centric
Training &
Certification
Product PageProduct Page
Management
Application
Platform
Datacenter
& Cloud
Desktop Other
These items may be own
pages of sections of the
product page. Exact
structure TBD
Find Partners
Planning & Best
Practices
NOTES
1. Research recommended removal of marketing-
oriented Solutions section in favor of educational
section that is more focused on the technical and
functional aspects of Virtualization and the Cloud,
to give users a broad understanding of this realm
(as VMware views it). (Bolt Peters report)
2. Resources here should be geared to the
technology-minded evaluator (rather than
business evaluator) since the former is usually
the initial person in the product decision process.
Business case type information is present, but
should be secondary to quality, technically
specific information. (Bolt Peters report &
VMware Personas)
3. All research shows a desire to quickly get to
products and product-specific information without
having to wade through confusing categories or
groupings. Number of groupings should be
simplified. (see VMware Personas, Carewords
Survey)
1
2
3
4
5
6
4. Associating most or all product-related
information to the product page has the benefit
of creating a simplified pathway for exploration,
as well as a mechanism to easily re-find info on
subsequent visits (a significant issue for users).
Additionally, it makes search indexing, which is
important since currently about 40% of users
rely upon Google to find product info at lower
levels of the site (VMware Personas)
5. Support related tasks and resources are
rated highly by most users. While the product
tree should allow simple cross-linked access to
product support resources, having a dedicated
support path. The current support centers are a
good start, but better connectivity between
product and support resources should be
implemented. (see Carewords Survey.
Personas)
6. Downloads are a key task for most users, and
one that doesn’t fit neatly within either Support or
Products. Given its utmost importance, this
should be given its own element within the main
navigation. However, great importance should be
put on appropriately linking to specific download
pages from within the Products and Support
paths. (see Carewords Survey. Personas)
7. Community resources are considered highly
valuable by both existing customers and potential
customers seeking to understand the parameters
of virtualization. While the logical place for this is
generally within Support, it may be smart to also
create an umbrella section accessible from the
secondary navigation (see Carewords Survey.
Personas).
8
7
8. The Partners section has two purposes: a) solicit new
partners and b) direct customers to existing partners.
However, it may make more sense to divide this area – putting
Become a Partner in the business section of the website,
while the Find a Partner function is put within the product path
and associated with particular product(s) at the point of
product discovery and/or purchase. Recommend testing
location in company section given the small number of
potential partners relative to the overall user base, de-
prioritizing this item makes sense.
9. Recommend testing Training and Certification as under
Support.
10. Need to better understand the necessity to expose general
services vs. product implementation services. Recommend
testing.
10
8
Support Plans
Product-Specific
Support
Community Community
Product Manuals Product Guides
Training Videos
FAQs Licensing
Product Info
DownloadsRelease Notes
KB
Product–Specific
Downloads
Recommend testing whether these categories
should be included or folded into business cases.
9
Amount of content contained in product section will be
dependent on page-level design. Will be cross linked.