1. Patrick M. Wong
Tustin CA 92782
Email: pmwong88@yahoo.com
Professional Summary
SkilledandfocusedDesktopEngineerwithstrongcommitmenttosupportingEnterprise desktop
environmentand successof projectinitiatives.
Tier2 Technical Support / Desktop Engineer
Standardizedandcreate enterprisedesktop laptopimage,throughthe use of MDT 2012
(MicrosoftDeploymentTool).
Application/SoftwaredeploymentviaBigFix(Tivoli EndPointManager)
Projectimplementation andsupport
Customize /write scriptfixesandautomate tasksusingVBscript,AutoIt,BatchandPowershell
Desktopadministrationand ADgrouppolicies forendpoints
Software packagingandcustomization
Maintainand provide technical desktop supportfor5000+ endpoints
Efficienttroubleshootingand problemsolvingabilities
Enterprise computermigrationproject
AdministratoronSymantecVIP,SymantecPGP, andDruva Online Backup
Skill Set:
MS Office,Outlook,BigFix (Tivolo) ,MicrosoftDeploymentTool (MDT), WSUS.SMS 2003, VBS
script,SQL, AutoIt,DOSbatch files,Powershell,CiscoVPN,VNC,Dameware,SQLLang.,
Relevance Lang.
WindowsXP,Windows7,Windows8,WindowsServer2008.
ToolsCreated
DesktopGUI tool to allowuserstoadd networkprinters
Desktop GUI tool to allowhelpdeskand Tier2group to addprintersto remote computers.
GUI programthat transferuserprofile anddatafrom one computertoanothercomputer. Also
createdGUI interface forUSMT (UserState Migration Tool).
Allowendusertodisplay IPaddress througha userfriendlyGUIinterface.
Create automatednightly backupof database tonetworkshare forMedical compounding
devices.
GUI tool to allowusertomap specificnetworkdrives whenonVPN.
GUI tool to allowremote software applicationinstallstoendpoints.
2. Professional Work Experience
Position:Tier2Technical Support/ DesktopEngineer
CVSCoram Healthcare January 2009 – Present
Position:Tier2Technical Support/ DesktopEngineer
Apria Healthcare January 2005 – January 2009
Position:DataAnalyst
CBRE March 2002 – October 2004
EDUCATION
ComputerScience - Bachelorof Science degree
CaliforniaState University –Fullerton
