This document provides information about SAP SE, a multinational software corporation. It discusses that SAP was founded in 1972 and develops and markets enterprise application software and software-related services. It offers various products and services including ERP, CRM, HANA database, and cloud computing. The document also provides details about an authorized Apple service center called Reliance RESQ that uses SAP software to manage service orders, customer accounts and products, resource planning, contracts, complaints and returns, and more. It summarizes the benefits of using SAP software for businesses.

2. Apple Authorized Service Center Reliance RESQ
( CRM v7.1 )

4. Secured by : CISCO

5. SAP
Systems, Applications, Products (SAP) was founded in June, 1972
“ Dietmar Hopp ” and his team.

6. ” Simple is as simple does ”
- Forrest Gump

7. Company Profile

8. (secure connection)
VPN

10. ERP (Enterprise Resource Planning)
• Incredibly large,
• Extensive software packages
• Manage a firm’s business processes.

11. • SAP HANA is column-oriented, relational database management
system.
• developed and marketed by SAP SE (Software Enterprise )
28,610 +
(high-performance analytic appliance)SAP HANA

12. SAP is a cloud company driven by SAP HANA in-memory technology. We have
110 million cloud subscribers and 41 state-of-the-art data centers around the
world.
Cloud Computing at SAP

13. We offer cloud apps (SaaS) for all lines of business, a market-leading cloud
platform (PaaS), and flexible on-demand infrastructure (IaaS). You can rely on
proven enterprise cloud security and hosting services – and choose from a
public, private, or hybrid cloud environment.

14. Why Use SAP???
• Accurate Information
• E-business platform
• Client / Server model
• Chain management system
• Best CRM options

15. (Accuracy)
99.99 %

16. The SAP CRM (customer relationship management)

17. • The SAP CRM application is an integrated customer relationship management (CRM)
software manufactured by SAP SE that targets business software requirements of midsize
and large organizations in all industries and sectors.
• Sales (Cloud)
• Service (Cloud)
• Marketing(Hybris)
• E-Commerce(Hybris)
• Billing(Hybris)
Built in 2013

19. Stack Holders
(Branch Manager) (Employee)(Admin)

20. Support
Communities
Login
Home Page
Account and
product
Service order
Resource &
Planning
Service
Contract
Complain
and return
Feedback
Module Process

21. Organization Details
Reliance RESQ
Opp. Sunshine school,
Valkeshvari , Park Colony,
Jamnagar,India.
361006

23. Support Communities
(Help Line Number. :1800-103-1044)

24. Send nearest store location for solve
problem.
Location & Contact number
(Message or Mail)

25. Find the most convenient option to get a repair for
your
product, or check the progress of a current repair.
Get a repair

26. Login Username
Password
Client

28. Home Page

30. Account and product

31. General Data
Employee Responsible
Main Address and Communication Details
• e.g. First Name, Last Name, Mobile Number, etc…
• e.g. Description & Employee ID
• e.g. Postal Code, PIN Code, Region, etc…

33. Object ID
e.g. (#159867859)

34. Service order

35. Create Service Order
• Acritical ID & Category
Reference Object
• Priority
• Status
General Data
• Object ID
Processing Data
Problem Description

37. Search
Problem Details
Object ID
Search Service Order

38. Resource & Planning

39. Company
( e.g. Zombie Parts )
Request
(Check)
Request
(Change Status)
Manager Login
Part Status
Available
• Pending
• Supplied
Not Available

41. Service Contract

42. Object ID
Renew Contract
Contract Details
Search

43. Complaints & returns

45. Search
• Transection ID
• Mobile No.
• Sales Group
• Sales Org.ID
• Sales Office
• Status
• Department

47. Return
Solved Complain
Unsolved Complain
+
Reason
Free of Cost
Chargeable
(Report Generate )

48. Service Technician Device on Process Customer
Service order create
Problem Solved
Message Cycle

49. Sales Details (Object ID)
• Seller Details
• Product Detail
• Warranty Period, etc…

50. • Product detail
• Fault detail
• Service Technician detail
Call Report
Filed
Document
Attach with
Product

51. Request
Pending
On
Process
Supplied
Available
Part
Status Cycle

52. Payment Method

53. Feedback

54. (Call to Customer) (Fill a Form)

55. Loopholes
Plug in
• Use of Acritical ID only
• High speed Internet Required
• Training Required
Add new
features
Bug Fixing

56. (Client) (Local Server)
ETP (Employee Training Purpose)

57. Twitter Support

58. • Once you see the ways that SAP software can provide effective business management for
your business, whether large or small, you will be sold. Integrating all departments of your
business with an effective tool like SAP, will benefit your company by its dependability and
can be customized to your own specific business needs.
Conclusion

59. Thankyou