1. Public Awareness Program for
Natural Gas Pipeline Safety
Pipeline safety awareness is a shared
responsibility!
“Prevention through Public”
Paresh Trivedi
Pipeline Safety Advocate
1
Please contact me for any Natural Gas pipeline related issues/ research
in North East USA at pareshtri@gmail.com/ 973-997-8562 Cell

2. 2

3. 3
Fact with out
sugar coating!

4. 4
Right of Way

5. 5
2013 Every Gas Companies’ PA
program analyzed
???

6. 6
What is Communication?
Educating
Motivating
Enrolling
Frightening
Threatening
Listening
Understanding
Confirming
Public Awareness is about communication!

7. 7
Two way Communication!

8. 8
Are there baseline awareness numbers
to measure against, and have messages that get the
biggest bang for the buck been tested?
The Goal Needs To Be Behavior Change
Just on 9/16/14 I did not shut my
gas stove completely at 5:20 AM,
left home at 6:00AM. My 28 year
old son came from Allenton, PA
at 10:50 AM, he opened door
and smell gas. He went in turn
off gas stove and call me, that
why I did not take care of gas
stove after I used it. Next day I
called him and asked that was
that smell strong while you open
the door , he said yes. I asked
him do you know what you
should do when gas smells,
when you enter the house? He
said open the windows, but he
was not sure about Do not
switch off or on lights, No cell
phone and land line phone. Just
call 911 away from gas smell!
After 20 years of stay in NJNG territory,
few encounter of Natural gas and we talk
about these! PA is not working!

9. 9
Additional Information the Public would like
• Pipeline location
• Pipeline attributes (contents, diameter, pressure, wall
thickness, depth of cover, year installed)
• Incident data
• Inspection data
• Enforcement data
• Ownership data – pipelines operated, years, OP IDs
• Class area for natural gas pipelines, HCA info for all
(High Consequence Area)
• Health Related Data – general risks, monitoring data
after a release

10. 10
APGA GOAL results before rule (2007)*:
– 79% would recognize a natural gas smell
– 66% would recognize a natural gas hiss
– 86% know to call before digging
– 97% would call 911 from outside or from a
neighbor’s house if they smelled gas
– 81% have the number to call the Gas Co
– 97% have adequate gas safety information
*95% confidence level
If we do survey again do we find same results at Rutgers for students?
Who knows about Distribution and transmission issues are significantly different?
Do you know any Utility who can claim that they achieve above goal?

11. 11
Primary Stakeholder Audience Groups
• Affected public
• Emergency/Public Safety Officials
• Local Public/Government Officials
• Excavators
Who is the Public?
Landowners Tenants
Neighborhood Police
Fireman County Planner
Excavator Land Developer
Educators Utility Owners
Pipeline Operator Pipeline Service Supplier
Pipeline Operators Energy Customers
Pipeline Safety Regulator Safety Investigator
Legislator Competing Energy
Providers
Advocacy Groups
But most of the time real public is missing from communication, right?

12. What do most people believe to be one of the biggest unpredicted risk to their town?
Pipeline safety will not be one of the first things that come to most people’s mind. There is
a lack of awareness about not only pipeline hazards but also simple facts, such as there is
a large pipeline running across their town.
The municipal Government, non-elected officials, fire fighters and most importantly, the
public should be stack holders for natural gas pipeline safety. What should they know
about? It is vital to understand the risks in their territory, from natural gas transmission
lines to distribution main with larger diameter and pressure to the risks of older non-
plastic pipes, master meter systems & apartment complexes with underground pipes after
utilities meters. One idea that can be implemented is for larger municipal governments to
have their own natural gas pipeline safety engineers, possibly from grants from the
Department of Transportation. Beyond the municipal, measures should also be taken to
educate the public. Journalism of freelance reporters should also be encouraged in annual
and quarterly reports or newsletters of the Municipal government, informing about
natural gas leak statistics and about facilities that are high risk for natural gas, i.e. High
Consequence Areas (HCA) and master meters. The public must also be educated about the
do’s and don’ts when gas leaks occur and 811. All of the above will be discussed in my
presentation in hopes to achieve better public awareness in Natural gas pipeline in
jurisdiction of Municipal government.
12
My Proposal for this topic:-

13. Effectiveness Measurement Management
 How do we measure the effectiveness of your communications?
•Outreach
•Understanding
•Behavior
How effective is the operator’s public awareness program?
 Not just about collecting data in an evaluation
•Operator effectiveness evaluations:
Identify program metrics
Describe evaluation methodology
Summarize findings or conclusions
Identify changes in written plan and/or implementation
•Operators
Lacked process for verifying mailing list QA/QC
Need process/methodology improvements are needed with annual
audits/effectiveness evaluations
13

14. Demonstrating effective Program Management
 The Quality Management is the foundation of the audit protocols
•Section 1 – Plan
Administration and Development of Public Awareness Program
•Section 2 – Do
Program Implementation
•Section 3 – Check
Program Evaluation & Continuous Improvement (Annual Audits)
•Section 4 – Check
Program Evaluation & Continuous Improvement (Effectiveness)
•Audit Findings - Act
“Operator” did not provide documentation that the annual audit
recommendations were implemented or show there was a process in
place to track the implementation of the audit recommendations.
 § Effective Program Management = Quality Management
A quality management approach based on the Plan, Do, Check, Act
methodology ensures:
 Documentation
 Implementation
 Review
14

15. Continuous improvement
 Plan-Do-Check-Act” (PDCA)
• Plan: Establish the processes necessary to deliver results in accordance with the
organization's policies, procedures and objectives
• Do: Implement the plan
• Check: Documented processes to monitor and measure plan implementation
against policies, procedures, and objectives
• Act: Take actions to improve the programs performance, if and where necessary
 Annual Audits
•Plan Requirements
Did you meet the requirements of the plan
•Audience Review
Improvement driven by outreach
•Language Review
Improvement driven by outreach
Improvement driven by comprehension
•Message Review
Improvement driven by comprehension
measurement
Improvement driven by behavior influence
•Methods Review
Improvement driven by outreach
Improvement driven by comprehension
15

16.  Communication Tracking
By Audience
By Location
By Language
By Message
By Method
Anybody knows in Stock Market how many dollars their company of
interest spend on Public Awareness?
16

17. Element of Pipeline Safety according to me
1. Public, Fire Fighters and Public officials should know about gas
pipeline around them including Master Meter and National
Pipeline Mapping System
2. Call before you dig- excavator , businesses, Public, Fire
Fighters and Public officials
3. Do and Don’t’s when gas leaks/ smell or gas emergency and
how to protect regulators and meters.
4. Gas company should follow their Public Awareness program
and involve public to see how they can increase participation
and find some gaps.
5. Train and support journalist for Gas pipeline safety, social
responsibility to bring update about incident un till last clue of
public awareness interview of victim and reporting
17

18. Haddon Heights tenant smelled natural gas hours before explosion. Why that lady did not come out
and complain about gas smell?
http://www.nj.com/camden/index.ssf/2013/02/haddon_heights_tenant_smelled.html
8 Confirmed Dead In East Harlem Gas Explosion; Active Scene Remains
Investigation Into Blast Begins; More Than 60 Hurt, Others Still Missing. No gas
leak complain????
http://newyork.cbslocal.com/2014/03/13/rescuers-dig-through-rubble-in-east-
harlem-as-investigation-begins/
http://www.10tv.com/content/stories/2014/03/13/new-york-building-
explosion-gas-leak-investigation.html
5 dead after massive Pa. gas blast: Elderly couple, baby among dead; fire
consumes row of houses
A routine leak-detection test in that area had come up clean on Tuesday, and that there had been no calls about gas
odors before the disaster. How you can investigate further that here is ineffective Public Awareness example???
http://www.nbcnews.com/id/41503700/ns/us_news-life/t/dead-after-massive-
pa-gas-blast/#.U-EXXNzD9hE
Philadelphia natural gas blast injures eight, destroys three ...
http://www.reuters.com/article/2013/07/29/us-usa-
philadelphia-collapse-idUSBRE96S0OF20130729
01-9-11 Video explosion caught on
videohttps://www.youtube.com/watch?v=jK2G_a_Bh04
18

19. 19
Explosion tears through home in East Brunswick, New Jersey...at around 11:30 p.m. on
9-17-14! Still investigating!!!! Report came in morning which was just like press release
from gas company. 15 hours later they confirm one person was in house.
http://pix11.com/2014/09/17/house-explosion-in-east-brunswick-severely-damages-
home-fatalities-unknown/
East Brunswick explosion levels home; 1 unaccounted for Wednesday, September 17, 2014
EAST BRUNSWICK (WABC) --
Investigators are on the scene of an explosion and house fire in New Jersey, and they are combing the debris for potential victims after
one person was deemed unaccounted for.
The house on Agate Road in East Brunwick was completely leveled and burned to a pile of rubble.
Neighbors reported hearing a blast just before 11:30 p.m. Tuesday.
Firefighters were busy putting out hotspots overnight, and the search was expected to extend through the morning and into the
afternoon.
The fire department was working to contact the man who lived there, but so far have been unable to locate him.
It is not known if anyone was in the house at the time of the fire.
http://newjersey.news12.com/news/fire-destroys-east-brunswick-home-1.9333297
Photos and Video from Chopper

20. A gas leak occurred in the backyard of a residence on the 300 block of
Great Road on June 19, 2014 at about 11 a.m. An
employee of the Manville-based York Fence Co. was installing a new
fence post and digging with a hand tool when he struck an
underground gas line. The homeowner was home at the time, but the
house was not evacuated. No detours or road blocks were conducted.
There were no injuries at the site. PSE&G was contacted and arrived
on the scene shortly afterwards and capped the gas line, stopping the
leak temporary until a permanent repair could be made. Princeton
Police, Princeton Fire Department, and Princeton 1st Aid Squad were
all present at the scene.
20

21. Digging Hamilton homeowner strikes gas line, forces temporary evacuation
vetterleinavefire.jpg
A homeowner digging on his property struck a gas line, forcing the evacuation of
neighboring homes Tuesday. (Google Maps)
HAMILTON -- A homeowner digging on his property struck a gas line Tuesday,
forcing the temporary evacuation of some surrounding homes, authorities said
today.
The incident occurred around 5:40 p.m. when a homeowner on the 200-block of
Vetterlein Avenue struck a small, 1-inch gas line while digging near his driveway,
John Newbon Sr., deputy fire chief of Hamilton Fire District 4 said.
Four neighboring homes were evacuated for about 90 minutes while crews from
Public Service Electric & Gas worked to repair the damage, Newbon said.
Keith Brown | Times of
Trenton By Keith Brown |
Times of Trenton The Times,
Trenton
on July 30, 2014 at 10:42 AM
21

22. HAMILTON: Gas line struck; homes evacuated
By Amy Batista, Special Writer
Posted: Friday, August 8, 2014 10:31 AM EDT
A homeowner digging on his property struck a gas line forcing a temporary evacuation of surrounding homes last week, according to
officials.
”The owner was hand-digging and hit a 1-inch line,” said Deputy Chief John Newbon Sr. of Hamilton District 4 in an email on July 31.
The incident occurred at the intersection of Vetterlein Avenue and Boxwood Avenue at approximately 5:57 p.m. on July 29.
Six homes were evacuated for about an hour, he said. No injuries were reported.
”We checked the area and called for an extra engine and ladder to standby,” he said.
Public Service Electric & Gas Company (PSE&G) arrived on the scene around at 6:19 p.m. and shut the gas off around 7:10 p.m. The
damage was repaired and everyone cleared the scene around 7:15 p.m.
PSE&G reminds residents to call before they dig to avoid hitting underground gas and electric lines.
To make it easy to call, 811 has been designated as the national dialing code to have underground lines located and marked, according
to PSE&G.
Every digging project, even a small project like planting a tree or building a deck, requires a call to 811. Striking a single line can cause
outages and result in repair costs and fines, according to PSE&G.
PSE&G notes that underground gas and electric lines are everywhere, even on private properties, and they can be easily damaged, with
the potential to seriously injure someone. Digging into these lines also can disrupt the vital utility services and result in costly delays,
expensive repairs and environmental or property damage.
PSE&G suggests calling 811 or 1-800-272-1000 at least four business days before each job to have underground pipes, wires and
equipment located. Utility workers will respond and place markers where utility lines are buried, free of charge. Be sure to wait three full
business days after calling before doing any digging. Don’t dig until lines have been marked. Property owners must maintain and respect
the marks, and should always hand-dig within 2 feet of marked lines, according to PSE&G.
Anyone who accidentally damages gas piping or smells gas when excavating should call 911 immediately from a safe area. Then call
PSE&G at 1-800-436-PSEG (7734).
For additional information, including a damage prevention booklet on safe excavating practices and the protection of underground
facilities, visit http://www.pseg.com/call811.
22

23. Some Township produces Annual report with Total listing of
fire Department calls and how many where due to gas leak.
How many Township is separating out fire department calls due to
natural gas leak?
Do they know they have Master Meter System(Small Operator) in their
town?
Do all the fire department doing or confident about there
own Pipeline safety campaign and Public awareness efforts
and analysis?
How many Mayors writing letters to bring more
transparency for their citizen about status of pipeline
safety?
23
Town level engagement needed!

24. Do Not:
1 Use phones, computers, appliances,
elevators or garage door openers
2 Touch electrical outlets, switches or
Doorbells, Do not strike a match, use
telephones, operate engines, and switch
on/off appliances, use electrical lights or
even a flashlight in the area where you smell
gas. These items can produce sparks that
might ignite the gas and cause an explosion.
4 Position or operate vehicles or powered
equipment where leaking natural gas may be
present
Do:
1 Call 911 from outside the house
2 From an outside location call the gas
company at 000-000-0000 24 hours a
day, 7 days a week. Hearing & Speech
Impaired: Dial 711.
3 From an outside location call other
emergency contact persons
A Public Awareness Message for the Residents of …………..
……………..
Master Meter operates and maintains gas mains and laterals at ……..……………………………to bring energy to
your home. Mains and laterals are located under the roads and in the yards of the dwellings. These mains and laterals
are inspected and certified annually by engineers. The purpose of this message is to make you aware of these mains
and laterals and what to do in the event of an emergency.
Hazards of Natural Gas
Flammable in concentrations of approximately 5% to 15% in air.
Explosive in confined space if present in the above concentrations.
Asphyxiation is possible when oxygen is displaced in a confined space.
GAS PROPERTIES
Natural gas normally is non-toxic, tasteless, colorless and odorless. For your safety, an acrid chemical, is added
to the natural gas so that you will recognize it immediately, should there ever be a leak. This chemical makes natural
gas smell like sulphur, or rotten eggs.
RECOGNITION OF GAS ODOR
If you smell natural gas...Leave the building immediately, taking everyone with you (including pets), and leave all
doors and windows open behind you. Don't re-enter the home to open doors and windows.
What Should You Do if You Suspect a Leak
Template of Public Awareness flyer pg-1 available on internet
24

25. Template of Public Awareness flyer page-2
How Your housing Complex Prevents Pipeline Damage
• Leak Surveys
• Inspection programs
• Public Education
• Workforce Education
• Cathodic Protection
• Valve Identification/ Location Map/ 1/8 Rotation exercise
• Call Before you dig/One Call, 811
Pipeline Damage Can Be Detected
Smell-Natural gas is colorless and odorless, however a distinct and recognizable odorant
is added to natural gas so that people can detect and recognize it quickly.
Sight-A dust cloud, mist, fog, bubbles in standing water, or vegetations that appears to
be dead or dying for no apparent reason.
Sound-An unusual noise like hissing or whistling.
25

26. DAMAGE PREVENTION
No person or company shall begin any excavation on the
operator’s properties before notifying the operator. When
notified of an excavation, the operator will locate their natural gas
lines as local rules require. All marks for gas lines will be yellow in
color. Location requests will be documented.
EMERGENCY CALL LIST
Fire Department: Gas Supply Company:
Operator Contact: Police Department:
Pipeline Safety: Blue Stakes:
Should you be in need of or desire more information, please call
the office of Housing complex- ……………………………Monday
through Friday from 8:30 am to 5:00 pm.
For any Natural Gas related long term problem and other utilities
problems you can contact customer service of Public Service
Commission . Toll Free Number for Utility Complaints: (XXX) xxx-
XXXX (9:00 a.m. to 4:00 p.m.)
Template of Public Awareness flyer page-3
26

27. 1 Time Views
by iwearyourshirt
3 years ago
7,206 views
Blondie "Call Me" parody - "Call 811" 1:50
2 7:09 by NonfictionNXNW
4 years ago
3,292 views
Call 811 - Children's Pirate Video
3 4:21 by BMayzeeMusic
2 years ago
64,780 views
B Mayzee - Heaven's Calling 811
4 1:03 by iwearyourshirt
3 years ago
1,723 views
This Is How We Dig It (Call 811 Before You Dig!)
Website: http://call811.com We love it when companies buy a specific day on IWYS for a reason. The date today is 8/11 and we're ...
811 Video comparison i.e. how many views page -1
27

28. 5 Time Views
2:27
by AEPtv
5 years ago
3,173 views
Call 811 Before You Dig
Planting a tree? Installing a fence? Putting in a new mailbox? Building a deck? Whether your digging project is big or small, ...
6 0:31 by StaffordSpeedway
1 week ago
524 views
Stafford Speedway Aug. 8, 2014 Call Before You Dig 811 150 Promo
7 1:42 by US Department of Transportation
3 months ago
155 views
Secretary Foxx on calling 811 BEFORE you dig
US Transportation Secretary Anthony Foxx discusses pipeline safety and the importance of the Call 811, safe digging service.
Pipeline Safety & Awareness for Kids! Danielle Dawn Smalley Foundation
https://www.youtube.com/watch?v=LD342M7RN40
811 Video comparison i.e. how many views page -2
28

29. One call comparison
ALL State information about their 811
http://www.call811.com/state-specific.aspx
NJ
http://www.nj1-call.org/nj-law/
PA
http://www.pa1call.org/PA811/Public/
NY
http://www.digsafelynewyork.com/
Connecticut
http://www.cbyd.com/
Annual Report
http://www.cbyd.com/img/CBYD%20-
%202013%20ANN%20REPORT.pdf
MA ME NH RI VT - Call 811
http://www.digsafe.com/public_awareness.
php 29

30. The three
“Smellfies”
with the most
“Likes” each
win a $100 Visa
gift card. And –
you may even
become the
next face on
our brochure!
Only 6 likes, though
shared 7 places, Who
is missing here ? Real
media, right?
Facebook analysis of Public awareness
30

31. Gas Leaks Call 800-582-7060
Call Before You Dig - 811
Pipeline System Safety
General Safety Q&A
Appliance Safety
Customer-Owned Service Lines
South Jersey Gas
http://www.southjerseygas.com/in-
the-community/south-jersey-gas-
game-on-grants.html
SJG In the Community
New Jersey Natural Gas
Hurricane Sandy Resource Center
Company Policy
Call Before You Dig
If You Smell Gas
Carbon Monoxide
Gas Meter Safety
Appliance Safety
Outdoor Grilling
Employee Safety
Emergency Phone Numbers
Pipeline Safety
Partners in Safety Program
My Safety http://www.njng.com/safety/index.asp
Natural Gas Safety Tips From PSE&G
https://www.youtube.com/watch?v=D7Lp4xsn4-
g&list=UU3D0ZaQlGH4E19i06R-SUlw&feature=share
Natural Gas Safety
http://www.elizabethtowngas.com/Universal/NaturalGa
sSafety.aspx
Call Before You Dig
Carbon Monoxide
Pipeline Safety
Pipeline Integrity Management Plan
Severe Weather Safety
Winter Safety Tips
Safety Tips for Kids
Sewer Line Safety
Elizabethtown Gas
New Jersey’s Distribution gas company’s Safety web page
Gas Safety
If you smell gas, open a window, leave the building
and call 1-800-436-PSEG to report the problem.
Natural gas is a colorless, odorless hydrocarbon
that’s nearly 100% combustible. A distinctive odor,
like rotten eggs, is added to natural gas to help
assist in the detection of leaks, though it should not
be solely relied upon to provide warning.
Learn what to do if you smell gas and understand
the warning signs of an underground leak and.and
the potential hazards of damage to a private sewer
line that connects a building to a public sewer
system.
31

32. Report card from each Gas company need to be posted on
their website, so that easily regulators, Municipal officials
and public can understand, what is going on? Or all the
information which they will sick, are available in report
card.
Public Awareness Program activities should be
posted on Utilities website with results so,
customers, public officials, Fire Fighters and
regulators can access website of Gas company in
user friendly mode and understand effectiveness
measurement of Public Awareness Program .
What utilities should add to make their Public
Awareness effective
32

33. The Damage Prevention Initiatives
Elements of Effective Damage Prevention Programs 1. Effective communications be-
tween operators and excavators
2. Fostering support and partner-ship of all stakeholders
3. Operators use of performance measures for locators
4. Partnership in employee training
5. Partnership in public education
6. A dispute resolution process that defines the enforcement agency as a partner and
facilitator
7. Fair and consistent enforcement of the law
8. Use of technology to improve the locating process
9. Data analysis to continually im-prove program effectiveness 33

34. Common Ground Alliance
Damage Prevention is a Shared Responsibility
http://www.commongroundalliance.com/
New Jersey Common Ground Alliance
http://www.njcga.com/
Partner Links Below is the list of our partners, click on
the items to access their website.
NJ Board of Public Utilities
U.S. Department of Transportation - Pipeline and Hazardous Materials Safety Administration
New Jersey One Call
Public Employees Occupational Safety and Health Program
Rutgers - Center of Advanced Infrastructure and Transportation (CAIT)
U.S. Department of Labor Occupational Safety & Health Administration
National Common Ground Alliance website
New Jersey Utilities Association - Infrastructure Coordination - Members Points of Contact for Utility Relocation
Common Ground Alliance
Is mainly focus on all utilities, trying to help
each other to reduce underground natural pipeline damage.
34

35. http://www.commongroundalliance.com/Template.cfm?Section
=DIRT_Overview&Template=/TaggedPage/TaggedPageDisplay.cf
m&TPLID=39&ContentID=2206
How many damages occur each year?
What are the primary causes of damages and near misses?
Are these events increasing or decreasing – and why?
Are some educational campaigns more effective than others?
These are some of the many questions that the CGA is working to answer
through the collection of data on a national level. Being able to answer these
questions remains a necessary step in ensuring the safety and protection of
people and the infrastructure.
In November 2003, the CGA launched DIRT (www.cga-dirt.com) - a secure
web application for the collection and reporting of underground damage
information. DIRT allows users to submit damage and near miss reports;
browse files submitted by the user’s organization; administer role-based
company and user information; edit personal profiles; change/retrieve
password; and submit feedback and questions.
DIRT Reports
DIRT Report for 2012
- Released
09/10/2013
Damage Information
Reporting Tool
"Analysis &
Recommendations
for Calendar Year
2012, Volume IX."
Damage Information Reporting Tool (DIRT) www.cga-dirt.com
35

36. National Pipeline Mapping System (NPMS)
1 Wemmer Court, Sayreville, NJ 08872, Nobody knows approximately
12 Inch 600 PSI pipeline passing between two houses who are barely
25 feet apart. http://realestate.northjersey.com/sales-
communities/detail/172-c-477-25255/1-wemmer-court-sayreville-nj-
08872
https://www.youtube.com/watch?v=BE7ZTaYSpts
NPMS should have real estate friendly MAPPing system where you put
address and know if there is pipe around this area, so people can make
decision before they buy the property. Seller Disclosure should have
question for Any pipeline bigger than gas main in 1000 feet radius.
Sometime public do not know that they have pipe in their community
and after explosion or leak only they come to know!
36
PHMSA should be able to provide
statistics that which State, which
county received how many inquiry,
also there should facilty to just input
address and get all information about
underground pipelines!

37. 37

38. 38
Coming Soon: A Guide for Communicating Emergency Response
Information for Natural Gas and Hazardous Liquids Pipelines
Researcher is the City College of New York, Dr. Charles Jennings is
the principle investigator
Final guidebook received July 2014. In publication process.
Funds: $250,000
In 2003 I was not knowing anything about pipeline Safety and now
may be enough!

39. 39
Journalist/ Media are the real driver of Natural Gas Pipeline Safety Public Awareness
Most of the time Journalist/ Media provide information which was provided by gas
company for press release and they miss to act as a pipeline safety advocates.

40. 40
Pipeline markers, which is first thing public should know !
Under ground Utilities mark out color code
Please contact me for any Natural Gas pipeline related issues/ research in
North East USA at pareshtri@gmail.com/ 973-997-8562 Cell

41. 41
Top Ten Takeaways for messages:-
1. RELEVANCE – People pay attention to messages that are relevant to them.
2. GENERIC/SPECIFIC - Generic messages are useful and collaboration is possible; messages
can and should be tailored to specific pipelines.
3. INFORMATION – Audiences want to know location of pipelines, specific products
transported, who operates them, and other relevant details about the lines. People want
factual transparency.
4. SHARED RESPONSIBILITY - Engaged stakeholders can be ambassadors of public
awareness (especially with local public officials and other hard-to-reach audiences).
5. ONE-STOP SHOP - Build on the “one-stop shop” concept for generic messages and
emergency response: NPMS, CHEMTREC and similar organizations, portals. No silver bullet.
6. MISSED OPPORTUNITIES – 911, LEPC, places where people congregate, media.
7. COMMUNICATION METHODS - Channels for communications must be sensitive to
demographics… Social media vs. mail… We have to use a variety of methods and channels.
8. SHARE LESSONS LEARNED - Regulators need to share lessons learned about inspections
to facilitate improvement in public awareness programs.
9. TWO-WAY COMMUNICATION – Education in both directions, perhaps enabling better
relationships.
10. BALANCE – We need to balance public information needs/perceived needs with
security concerns.

42. 1. Public Pipeline Safety Advocates are required in each States
2. Journalists should be encouraged to be lead Public Pipeline Safety
Advocacy, it may not pay but will give satisfaction that they are
really serving public against businesses with their so called
business practices.
3. Township should be aroused to think seriously about how they can
be partner in Pipeline Safety for public, not for only getting
donations or favor from utilities.
4. Fire Fighter should be trained to do Pipeline Safety inspectors job
for township and they should document all activities in township
news letter or website!
5. Always diversity in hiring need to be exercised and posted.
6. NPMS should have real estate friendly MAPing system where you
put address and know if there is pipe around this area, so people
can make decision before they buy the property. Sometime public
do not know that they have pipe in their community and after
explosion or leak only they come to know!
7. Pipeline safety awareness is a shared responsibility!
Prevention through Public”
Take home:-----------------
42
Please contact me for any Natural Gas pipeline related
issues/research in North East USA at pareshtri@gmail.com/
973-997-8562 Cell