CMS is leading Comprehensive Property Management Services provider having Pan India Presence, Corporate Office in Delhi-NCR. We are providing one stop solutions to all vertical for Comprehensive Management Services, which includes Real Estate Sector, Business Centre, Malls, IT Sector, Corporate, Banks, ATM, Health Care, Hospitality, Government Sector, Cinemas and Airports. CMS provides Integrated Facility Management Services with an International coverage suiting to Indian corporate working environment which cover overall Operations, Consultancy and Advisory Services. CMS focus on non core business and examine the benefit plans for developers. Under the Facility Management Division we have a dedicated team of qualified operations managers along with engineers for the operation, to upkeep and maintenance of property, backed by supervisors and the office support staff. By coordinating its vast range of maintenance capabilities, CMS provides a complete and seamless building systems service structure to free our customers from the timely and costly uncertainties of service staff and departments. Vision: To provide quality services that exceeds the outlook of our valued customers. Mission: statement: To build long term relationships with our customers and

1. An E-City Venture
&
An Essel Group Enterprise

2. Property
Management
Facility Mall
Management Management
Service Mall
EPMS
Management Marketing
Project Financial
Consultancy Management
Leasing
EPMS
Mall Commercial Corporates Schools BPO IT

3. Essel Group
• The Essel Group is one of India's biggest and promising
business houses striving to be the leader in every business
that it ventures into.
• Over the years, the Group has metamorphosed into a
conglomerate with an estimated turnover of US$ 20
billion (FY 2010). With worldwide operations, the Group
employs more than 20,000 people across various
locations.

4. ESSEL GROUP Corporate Structure

5. ESSEL GROUP Genesis

6. EPMS: An Overview
10 Million Sq.Ft.
Largest Comprehensive Managing Assets of
Incorporation Retail Real Estate
Mall Management aggregate yearly rentals
August 2005 space under
Company of India of INR 300+ crores
operations
An E-city Venture and An Essel Group Enterprise
Vision
• To be the focused, financially driven management of a client’s non-core
business support and required facility related activities and to provide
comprehensive services with a clear focus on maximizing value.
Mission
• To be one of the largest Retail Asset Management company of India by 2015
• To manage 25 Million sq. ft. of Retail Assets by 2015
• To be one of the most reliable Asset Management Company in India.
Objectives
• To provide World Class Management Outsourcing for Real Estate Infrastructure
• To provide cost effective, productive & quality services
• To create the biggest, specialized manpower database
• To maximize tenant cash flows and continual occupancy

7. EPMS :INDIA’s Largest Comprehensive
Mall Management Company
CITY
Ahmedabad
Spread of EPMS in Bareilly
India Bhilwara
Chandigarh
Chatrapur
Chennai
Coimbatore
Delhi
Gurgaon
Gwalior
Hyderabad
PRE OPERATIONS Jaipur
Kota
Project Design & Research Advisory
Retail Leasing Consultancy Lucknow
Mumbai
POST OPERATIONS Noida
Property Management Services Patna
 Mall Marketing & Branding Sikar
Udaipur

8. EPMS- Services Vertical
Operations Marketing
Management Management
Administration
Investor
Financial
Owner Specialized
Management
Management Mall Management
Services
Vendor Occupant MIS
Management Management Generation
• EPMS has transitioned into a Premier PMS company with
its USP being comprehensive management of Retail
Infrastructure.

9. Property management services
Operation &
Finance
Maintenance
Power generation Periodic Energy
MIS Billing
& distribution Audit
HVAC Systems AMC Coordination Maintaining
Collection Books of Accounts
Fire Fighting Inventory
CAM
systems Management Co-ordination
Calculation Details

10. Property management services
Tenant
Housekeeping
Management
Scheduled External Area &
Attending Periodic
Cleaning of Areas Façade Cleaning
Grievances Feedback
Floor Polishing Pest Control Helpdesk
& Glass Cleaning
Debris Replenishment
Co-ordination
Removal Public Amenities

11. Property management services
Waste Security
Management Management
Waste In-Out Control Systems
Sorting
Collection moment Records
DayNight
Storage Security Watch
Managing Public
CCTV Monitoring
Removal & Private Area

12. Property management services
Parking
Marketing
Management
Collection Space Signage's
Daily Inflows
Of Park Charges
Event Celebrity’s
Managing
Marketing Endorsements
Park Vehicles
Enhancing Customer
Daily
Footfalls Feedback
Reports

13. Property management services
Liasoning Horticulture
Relationship Lawn Fertilization
Liasoning with Regular
with Local & Weed Control
Local body Maintenance
Authorities
Approvals from Flower Bad
Local Authorities Care
Local Admin
Management Landscape Design
Watering
Renovation &
of the Plants
Installation

14. Property Management
Business Strategy Enablers

15. Property Management – Financial Strategy
Billed directly to the
Appoint key management staff asset owner on actual
Transparency
Billed directly to the
Key Operations Contracts asset owner on actual
Percentage of lease
Value addition Franchisee Fee rental or Rupees per sq ft

16. Properties Under Management
No Retail Unit Location Area
1 Fun Republic Mall Lucknow 5.20 Lakh Sq ft
2 Fun Republic Mall Coimbatore 5.50 Lakh Sq ft
3 Fun Republic Mall Mumbai 1.80 Lakh Sq ft
4 Fun Republic Mall Chandigarh 1.10 Lakh Sq ft
5 Fun Republic Mall Udaipur 1.20 Lakh Sq ft
6 TDI Fun Republic Mall Delhi 0.90 Lakh Sq ft
7 Cross River Mall Delhi - NCR 4.50 Lakh Sq ft
8 Triton Mall Jaipur 7.50 Lakh Sq ft.
9 North Square Mall Delhi 1.20 Lakh Sq ft
10 Vasant Square Mall New Delhi 5.50 Lakh Sq ft
11 City Mall Kota 2.50 Lakh Sq ft.
12 DD Mall Gwalior 3.50 Lakh Sq ft
13 R K Cineplex Hyderabad 1.50 Lakh Sq ft
14 Cine Mall Bhilwara 1.10 Lakh Sq ft
15 P & M Mall Patna 2.25 Lakh Sq ft
16 Spectrum Mall Chennai 2.00 Lakh Sq ft
17 Cine mall Sikar 1.00 Lakh Sq ft
18 Amrapali Mall Bareilly 2.20 Lakh Sq ft
19 Anurag City Centre Chatrapur 0.90 Lakh Sq ft
Office Complex Location Area
20 Zee Office Noida 3.5 Lakh Sq Ft
21 Suncity Business Tower Gurgaon 2.5 Lakh Sq Ft
22 Dish TV Office Noida 3.5 Lakh Sq Ft
School Place Area
23 Suncity World School Gurgaon 2.50 Lakh Sq ft.

17. Key Retail Units Managed by EPMS
Triton Mall, Jaipur 7.5 Lakh sft City Mall, Kota 2.5 Lakh sft
Fun Republic, Lucknow 5.2 Lakh sft D.D. City Mall,Gwalior 3.5 Lakh Sq.Ft

18. Key Retail Units Managed by EPMS
Cross River Mall, Delhi 4.5 Lakh sft Fun Republic, Mumbai 1.8 Lakh sft Vasant Square Mall, Delhi 5.5 Lakh sft
Cine Mall Sikar, 1 Lakh sft Cine Mall Bhilwara-1.1 lakh Sq ft
Fun Republic, Chandigarh 1.1 Lakh sft

19. Key Retail Units Managed by EPMS
R K Cineplex TDI Fun Republic North Square Mall
Hyderabad 1.50 Lakh sft Delhi 0.90 lakh sft Delhi 1.2 lakhsft
Spectrum Mall, Chennai. P&M Mall Patna, 2.5 lakh sq.ft. Amrapali Mall , Bareilly, 2.2 lakh sq.ft.
2 lakh sq.ft.

20. Commercial Properties
Suncity World School, Gurgaon 2.5 Lakh Suncity Business Tower – 2.5 Lakh sq ft
sq ft
Dish TV , Noida Area : 3.5 Lakh Sq. ft Zee Office, Noida, Delhi – 3.5 Lakh sq ft

21. THE “EPMS” Strength
Managing Profit Centers & Not Cost Centers.
Presently Managing commercial real estate of more than 10 Million sq.ft.
Mandate to manage Upcoming Commercial Properties of Sun City Projects Ltd. PAN INDIA.
Mandate Of Leasing for 12 million Sq. Ft commercial Space.
Experience of handling infrastructure larger than 0.8 million sq.ft.
Successfully executing operations on 3000 KVA Gas power generation plant since August 2005
(Brand-JENBACHER AG , Austria).
Operation & Maintenance of 12000 Gross Tonnage of HVAC Chiller Plants.
Operation & Maintenance of 45000 Gross KVA of Power back up / DG Sets.
Maintaining Gross 1500 KLD (Kilo Ltr./Day) ST Plant from October 2006
100% client retention from the day of commencing operations.
Inherent Customer Driven Business Approach.
Continuous possible operational cost reduction for clients through inbuilt, proven operation’s
models.

22. EPMS Contract Model
EPMS
Cost to Cost
Fixed (Actual) Variable (Actual)
Electricity/ DG /Telephone
Consumables & Equipments
Operations Manpower Cost
Management Fee R&M
Administrative

23. EPMS Marketing Objectives
Increasing FOOTFALLS
Supporting Retail SALES
Generating MARKETING REVENUES
MALL MARKETING MANTRA
KEEP TRAFFIC HIGH
BENEFITS:-
• Increased sales overall. (Retail/ F&B/ Cinema)
• High traffic builds a positive image and higher valuations of
marketing operations.
• Strategic tie-ups with corporate that add value.

24. SALES PROMOTION
• Theme based Mall promotion- Target customers only
• Theme based movie promotions- target cinema to ultimately add to incremental
sales at retail outlets
• Exclusive shopping festival – Only if retailers are with you
• Exclusive Food festivals
• Cross promotion with catchments retailers
• The overall marketing policy is to make every event (big or small) innovative,
interesting and fun experience be it in thru the décor ,publicity , merchandise,
contests , promotions or advertising.
• It will automatically lead to incremental sales.

25. WHY EPMS ?
 Uniform service delivery
 Multi-skilled flexible workforce to reduce operational cost without compromising on
quality of service delivery.
 Single window clearance for various issues (Internal/External Customers)
 Adaptation of best Practices of the industry. Improved Efficiency by continuous R&D
 Association with 100% statutory and legally compliant agencies.
 Our Experience in managing 23 Properties across the country.
 Strict adherence to Service Level Agreements (SLA’s)
 Value addition thru Alliance Partners as per the requirement. Public Relations.
 Internal Service area Synergies.
 Smooth transition from project team with well defined & documented procedures.
 Quality Assurance Reports, Customer Feedback Reports, Monthly Reports, Energy
Audits.
 Site specific operating manuals, Daily Incident Log, Customized Checklists &
reporting system
 Data capturing for MIS, Key Performance Indicators, Cost Viability.
 24 x 7 Support from EPMS Corporate Team for various operational issues.
 Track Record of Essel group.

26. EPMS 5 “P” MANTRA
EPMS As a comprehensive Property Management
Company catering to all Property Services through single
window.
•PRICING Competitive
•PLACE PAN India
•PEOPLE Experienced People from PMS Cos.
•PROCESS Inline with 6 sigma
•PASSION Clients & Customers Oriented.

27. EPMS Support Formats
• Handing / Taking over in presence of senior staff with defined procedures
• Quality Assurance Reports (QAR)
• Customer Feedback Reports (CFR)
• Monthly Reports (MIS)
• Monthly Energy Audits
• Site specific operating manuals (SOP’s)
• Daily Incident Log
• Data Recording
• Key Performance Indicators (KPI’s)

28. 1. Status for Updated
1. Deployment AMC’s
1. Grooming Checklist 1. Daily sales Report
Register 2. Daily Activity Report
2. Deployment 2. Monthly Business
2. Area Checklist 3. Complaint Register
Register report
3. HK Logbook 4. Break Down Logbook
3. Lost / Found 3. Fixed Income Cost
4. Machinery 5. Temperature Logbook
Register Sheet
Checklist 4. Inward / Outward 6. Electrical Panel
5. Grooming Checklist 4. Annual marketing
Register Checklist
6. Façade Cleaning Budget
5. Time Register 7. Diesel Logbook
Checklist 5. Marketing Initiatives
6. Parking Logbook 8. Electrical Reading
7. Basement Terrace report
7. Footfall Logbook Meter Logbook
Cleaning Checklist 6. Area wise
8. Keys Register 9. PPM Schedule
8. Atrium / Staircase / benchmarking
10. Stock Received
Exterior / Corridor 7. Inventory Checklist
Logbook
Cleaning Logbook 8. Agreements
11. Stock Consumption
9. Toilet Cleaning Documentation
Logbook
Logbook 9. Promotions Report
12. Stock in Hand
10. Events & Endorsement
13. Electrical PM Checklist
Reports
14. R & M Logbook
11. Yearly Event Calendar.
15. Water Meter Reading
Logbook

29. Strategic Management Structure
Delivery System Maintenance Management
Performance Plan Preventive Maintenance
Develop Process improvement Plan Condition Monitoring
Restructuring Delivery Relationship Corrective Maintenance
Service Quality Measures Help Desk ( Site)
Forward Complaints/ Reports/ Orders to
Management System appropriate Person
Health & Safety Monitor Performance
Staff Professional Development Maintain Database for all calls.

30. • EPMS is about Managing People & Places to
achieve “Best Value for Money” by balancing
between User & Business Needs to achieve
optimum organizational effectiveness.

31. Mall Management Queries
Contact us
Web: www.epms.in
HYDERABAD OFFICE
EPMS DELHI OFFICE
M. Rajeshwari Complex,
Essel House 3rd Floor, Canara bank Building,
B-10, Lawrence Road R.P. Road,
New Delhi-110035 Secunderabad,
Contact : 9999767288, 9999766942 Hyderabad – 500026
email: epms_bd@ecity.esselgroup.com Tel: 040-40124444 / 9052457766
pardeep.verma@ecity.esselgroup.com email: gvk_satya@ecity.esselgroup.com
MUMBAI OFFICE. COIMBATORE OFFICE.
Plot No. 844/4, Shah Indl. Estate, Fun Republic Mall
Off. New Link Road, Opp. Laxmi Indl. S-7,NO-474,Near Ranga Villas Mill, Avinash
Estate, Andheri (W) Road, Near PSG Krishnammal
Mumbai – 400053 College, Coimbatore-641004
Tel: 022-66755700 / 9920179580 email:sugunan.nair@ecity.esselgroup.com
email: vikas.ladhe@ecity.esselgroup.com

32. “Our business is to better yours”