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An E-City Venture            &An Essel Group Enterprise
Property                                     Management                      Facility                          Mall       ...
Essel Group• The Essel Group is one of Indias biggest and promising  business houses striving to be the leader in every bu...
ESSEL GROUP Corporate Structure
ESSEL GROUP Genesis
EPMS: An Overview                                              10 Million Sq.Ft.                      Largest Comprehensiv...
EPMS :INDIA’s Largest Comprehensive    Mall Management Company                                                        CITY...
EPMS- Services Vertical  Operations       Marketing  Management      Management                               Administrati...
Property management services           Operation &                                                       Finance          ...
Property management services                                                Tenant          Housekeeping                  ...
Property management services          Waste                             Security        Management                        ...
Property management services           Parking                                                   Marketing         Managem...
Property management services            Liasoning                           Horticulture                       Relationshi...
Property ManagementBusiness Strategy     Enablers
Property Management – Financial Strategy                                                  Billed directly to the          ...
Properties Under ManagementNo          Retail Unit         Location          Area1       Fun Republic Mall       Lucknow  ...
Key Retail Units Managed by EPMSTriton Mall, Jaipur 7.5 Lakh sft     City Mall, Kota 2.5 Lakh sftFun Republic, Lucknow 5.2...
Key Retail Units Managed by EPMSCross River Mall, Delhi 4.5 Lakh sft      Fun Republic, Mumbai 1.8 Lakh sft    Vasant Squa...
Key Retail Units Managed by EPMS       R K Cineplex               TDI Fun Republic                                North Sq...
Commercial Properties  Suncity World School, Gurgaon 2.5 Lakh    Suncity Business Tower – 2.5 Lakh sq ft                  ...
THE “EPMS” StrengthManaging Profit Centers & Not Cost Centers.Presently Managing commercial real estate of more than 10 ...
EPMS Contract Model                    EPMS                 Cost to CostFixed (Actual)                  Variable (Actual) ...
EPMS Marketing Objectives                             Increasing FOOTFALLS                            Supporting Retail SA...
SALES PROMOTION•   Theme based Mall promotion- Target customers only•   Theme based movie promotions- target cinema to ult...
WHY EPMS ? Uniform service delivery Multi-skilled flexible workforce to reduce operational cost without compromising on ...
EPMS 5 “P” MANTRA  EPMS As a comprehensive Property ManagementCompany catering to all Property Services through single    ...
EPMS Support Formats• Handing / Taking over in presence of senior staff with defined procedures• Quality Assurance Reports...
1.    Status for Updated1.   Deployment                                             AMC’s                            1.   ...
Strategic Management Structure         Delivery System                   Maintenance Management        Performance Plan   ...
• EPMS is about Managing People & Places to  achieve “Best Value for Money” by balancing  between User & Business Needs to...
Mall Management Queries                                      Contact us                                 Web: www.epms.in  ...
“Our business is to better yours”
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CMS mall management services

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CMS is leading Comprehensive Property Management Services provider having Pan India Presence, Corporate Office in Delhi-NCR. We are providing one stop solutions to all vertical for Comprehensive Management Services, which includes Real Estate Sector, Business Centre, Malls, IT Sector, Corporate, Banks, ATM, Health Care, Hospitality, Government Sector, Cinemas and Airports.

CMS provides Integrated Facility Management Services with an International coverage suiting to Indian corporate working environment which cover overall Operations, Consultancy and Advisory Services. CMS focus on non core business and examine the benefit plans for developers.
Under the Facility Management Division we have a dedicated team of qualified operations managers along with engineers for the operation, to upkeep and maintenance of property, backed by supervisors and the office support staff. By coordinating its vast range of maintenance capabilities, CMS provides a complete and seamless building systems service structure to free our customers from the timely and costly uncertainties of service staff and departments.

Vision: To provide quality services that exceeds the outlook of our valued customers.
Mission: statement: To build long term relationships with our customers and

Published in: Real Estate, Business, Technology

CMS mall management services

  1. 1. An E-City Venture &An Essel Group Enterprise
  2. 2. Property Management Facility Mall Management Management Service Mall EPMS Management Marketing Project Financial Consultancy Management Leasing EPMSMall Commercial Corporates Schools BPO IT
  3. 3. Essel Group• The Essel Group is one of Indias biggest and promising business houses striving to be the leader in every business that it ventures into.• Over the years, the Group has metamorphosed into a conglomerate with an estimated turnover of US$ 20 billion (FY 2010). With worldwide operations, the Group employs more than 20,000 people across various locations.
  4. 4. ESSEL GROUP Corporate Structure
  5. 5. ESSEL GROUP Genesis
  6. 6. EPMS: An Overview 10 Million Sq.Ft. Largest Comprehensive Managing Assets ofIncorporation Retail Real Estate Mall Management aggregate yearly rentals August 2005 space under Company of India of INR 300+ crores operations An E-city Venture and An Essel Group Enterprise Vision • To be the focused, financially driven management of a client’s non-core business support and required facility related activities and to provide comprehensive services with a clear focus on maximizing value. Mission • To be one of the largest Retail Asset Management company of India by 2015 • To manage 25 Million sq. ft. of Retail Assets by 2015 • To be one of the most reliable Asset Management Company in India. Objectives • To provide World Class Management Outsourcing for Real Estate Infrastructure • To provide cost effective, productive & quality services • To create the biggest, specialized manpower database • To maximize tenant cash flows and continual occupancy
  7. 7. EPMS :INDIA’s Largest Comprehensive Mall Management Company CITY Ahmedabad Spread of EPMS in Bareilly India Bhilwara Chandigarh Chatrapur Chennai Coimbatore Delhi Gurgaon Gwalior Hyderabad PRE OPERATIONS Jaipur Kota Project Design & Research Advisory Retail Leasing Consultancy Lucknow Mumbai POST OPERATIONS Noida Property Management Services Patna  Mall Marketing & Branding Sikar Udaipur
  8. 8. EPMS- Services Vertical Operations Marketing Management Management Administration Investor Financial Owner Specialized Management Management Mall Management Services Vendor Occupant MIS Management Management Generation• EPMS has transitioned into a Premier PMS company with its USP being comprehensive management of Retail Infrastructure.
  9. 9. Property management services Operation & Finance MaintenancePower generation Periodic Energy MIS Billing & distribution Audit HVAC Systems AMC Coordination Maintaining Collection Books of Accounts Fire Fighting Inventory CAM systems Management Co-ordination Calculation Details
  10. 10. Property management services Tenant Housekeeping Management Scheduled External Area & Attending PeriodicCleaning of Areas Façade Cleaning Grievances Feedback Floor Polishing Pest Control Helpdesk& Glass Cleaning Debris Replenishment Co-ordination Removal Public Amenities
  11. 11. Property management services Waste Security Management Management Waste In-Out Control Systems SortingCollection moment Records DayNight Storage Security Watch Managing Public CCTV Monitoring Removal & Private Area
  12. 12. Property management services Parking Marketing Management Collection Space SignagesDaily Inflows Of Park Charges Event Celebrity’s Managing Marketing Endorsements Park Vehicles Enhancing Customer Daily Footfalls Feedback Reports
  13. 13. Property management services Liasoning Horticulture Relationship Lawn FertilizationLiasoning with Regular with Local & Weed Control Local body Maintenance Authorities Approvals from Flower Bad Local Authorities Care Local Admin Management Landscape Design Watering Renovation & of the Plants Installation
  14. 14. Property ManagementBusiness Strategy Enablers
  15. 15. Property Management – Financial Strategy Billed directly to the Appoint key management staff asset owner on actualTransparency Billed directly to the Key Operations Contracts asset owner on actual Percentage of leaseValue addition Franchisee Fee rental or Rupees per sq ft
  16. 16. Properties Under ManagementNo Retail Unit Location Area1 Fun Republic Mall Lucknow 5.20 Lakh Sq ft2 Fun Republic Mall Coimbatore 5.50 Lakh Sq ft3 Fun Republic Mall Mumbai 1.80 Lakh Sq ft4 Fun Republic Mall Chandigarh 1.10 Lakh Sq ft5 Fun Republic Mall Udaipur 1.20 Lakh Sq ft6 TDI Fun Republic Mall Delhi 0.90 Lakh Sq ft7 Cross River Mall Delhi - NCR 4.50 Lakh Sq ft8 Triton Mall Jaipur 7.50 Lakh Sq ft.9 North Square Mall Delhi 1.20 Lakh Sq ft10 Vasant Square Mall New Delhi 5.50 Lakh Sq ft11 City Mall Kota 2.50 Lakh Sq ft.12 DD Mall Gwalior 3.50 Lakh Sq ft13 R K Cineplex Hyderabad 1.50 Lakh Sq ft14 Cine Mall Bhilwara 1.10 Lakh Sq ft15 P & M Mall Patna 2.25 Lakh Sq ft16 Spectrum Mall Chennai 2.00 Lakh Sq ft17 Cine mall Sikar 1.00 Lakh Sq ft18 Amrapali Mall Bareilly 2.20 Lakh Sq ft19 Anurag City Centre Chatrapur 0.90 Lakh Sq ft Office Complex Location Area20 Zee Office Noida 3.5 Lakh Sq Ft21 Suncity Business Tower Gurgaon 2.5 Lakh Sq Ft22 Dish TV Office Noida 3.5 Lakh Sq Ft School Place Area23 Suncity World School Gurgaon 2.50 Lakh Sq ft.
  17. 17. Key Retail Units Managed by EPMSTriton Mall, Jaipur 7.5 Lakh sft City Mall, Kota 2.5 Lakh sftFun Republic, Lucknow 5.2 Lakh sft D.D. City Mall,Gwalior 3.5 Lakh Sq.Ft
  18. 18. Key Retail Units Managed by EPMSCross River Mall, Delhi 4.5 Lakh sft Fun Republic, Mumbai 1.8 Lakh sft Vasant Square Mall, Delhi 5.5 Lakh sft Cine Mall Sikar, 1 Lakh sft Cine Mall Bhilwara-1.1 lakh Sq ft Fun Republic, Chandigarh 1.1 Lakh sft
  19. 19. Key Retail Units Managed by EPMS R K Cineplex TDI Fun Republic North Square Mall Hyderabad 1.50 Lakh sft Delhi 0.90 lakh sft Delhi 1.2 lakhsftSpectrum Mall, Chennai. P&M Mall Patna, 2.5 lakh sq.ft. Amrapali Mall , Bareilly, 2.2 lakh sq.ft.2 lakh sq.ft.
  20. 20. Commercial Properties Suncity World School, Gurgaon 2.5 Lakh Suncity Business Tower – 2.5 Lakh sq ft sq ftDish TV , Noida Area : 3.5 Lakh Sq. ft Zee Office, Noida, Delhi – 3.5 Lakh sq ft
  21. 21. THE “EPMS” StrengthManaging Profit Centers & Not Cost Centers.Presently Managing commercial real estate of more than 10 Million sq.ft.Mandate to manage Upcoming Commercial Properties of Sun City Projects Ltd. PAN INDIA.Mandate Of Leasing for 12 million Sq. Ft commercial Space.Experience of handling infrastructure larger than 0.8 million sq.ft.Successfully executing operations on 3000 KVA Gas power generation plant since August 2005(Brand-JENBACHER AG , Austria).Operation & Maintenance of 12000 Gross Tonnage of HVAC Chiller Plants.Operation & Maintenance of 45000 Gross KVA of Power back up / DG Sets.Maintaining Gross 1500 KLD (Kilo Ltr./Day) ST Plant from October 2006100% client retention from the day of commencing operations.Inherent Customer Driven Business Approach.Continuous possible operational cost reduction for clients through inbuilt, proven operation’smodels.
  22. 22. EPMS Contract Model EPMS Cost to CostFixed (Actual) Variable (Actual) Electricity/ DG /Telephone Consumables & Equipments Operations Manpower Cost Management Fee R&M Administrative
  23. 23. EPMS Marketing Objectives Increasing FOOTFALLS Supporting Retail SALES Generating MARKETING REVENUES MALL MARKETING MANTRA KEEP TRAFFIC HIGHBENEFITS:-• Increased sales overall. (Retail/ F&B/ Cinema)• High traffic builds a positive image and higher valuations of marketing operations.• Strategic tie-ups with corporate that add value.
  24. 24. SALES PROMOTION• Theme based Mall promotion- Target customers only• Theme based movie promotions- target cinema to ultimately add to incremental sales at retail outlets• Exclusive shopping festival – Only if retailers are with you• Exclusive Food festivals• Cross promotion with catchments retailers• The overall marketing policy is to make every event (big or small) innovative, interesting and fun experience be it in thru the décor ,publicity , merchandise, contests , promotions or advertising.• It will automatically lead to incremental sales.
  25. 25. WHY EPMS ? Uniform service delivery Multi-skilled flexible workforce to reduce operational cost without compromising on quality of service delivery. Single window clearance for various issues (Internal/External Customers) Adaptation of best Practices of the industry. Improved Efficiency by continuous R&D Association with 100% statutory and legally compliant agencies. Our Experience in managing 23 Properties across the country. Strict adherence to Service Level Agreements (SLA’s) Value addition thru Alliance Partners as per the requirement. Public Relations. Internal Service area Synergies. Smooth transition from project team with well defined & documented procedures. Quality Assurance Reports, Customer Feedback Reports, Monthly Reports, Energy Audits. Site specific operating manuals, Daily Incident Log, Customized Checklists & reporting system Data capturing for MIS, Key Performance Indicators, Cost Viability. 24 x 7 Support from EPMS Corporate Team for various operational issues. Track Record of Essel group.
  26. 26. EPMS 5 “P” MANTRA EPMS As a comprehensive Property ManagementCompany catering to all Property Services through single window. •PRICING Competitive •PLACE PAN India •PEOPLE Experienced People from PMS Cos. •PROCESS Inline with 6 sigma •PASSION Clients & Customers Oriented.
  27. 27. EPMS Support Formats• Handing / Taking over in presence of senior staff with defined procedures• Quality Assurance Reports (QAR)• Customer Feedback Reports (CFR)• Monthly Reports (MIS)• Monthly Energy Audits• Site specific operating manuals (SOP’s)• Daily Incident Log• Data Recording• Key Performance Indicators (KPI’s)
  28. 28. 1. Status for Updated1. Deployment AMC’s 1. Grooming Checklist 1. Daily sales Report Register 2. Daily Activity Report 2. Deployment 2. Monthly Business2. Area Checklist 3. Complaint Register Register report3. HK Logbook 4. Break Down Logbook 3. Lost / Found 3. Fixed Income Cost4. Machinery 5. Temperature Logbook Register Sheet Checklist 4. Inward / Outward 6. Electrical Panel5. Grooming Checklist 4. Annual marketing Register Checklist6. Façade Cleaning Budget 5. Time Register 7. Diesel Logbook Checklist 5. Marketing Initiatives 6. Parking Logbook 8. Electrical Reading7. Basement Terrace report 7. Footfall Logbook Meter Logbook Cleaning Checklist 6. Area wise 8. Keys Register 9. PPM Schedule8. Atrium / Staircase / benchmarking 10. Stock Received Exterior / Corridor 7. Inventory Checklist Logbook Cleaning Logbook 8. Agreements 11. Stock Consumption9. Toilet Cleaning Documentation Logbook Logbook 9. Promotions Report 12. Stock in Hand 10. Events & Endorsement 13. Electrical PM Checklist Reports 14. R & M Logbook 11. Yearly Event Calendar. 15. Water Meter Reading Logbook
  29. 29. Strategic Management Structure Delivery System Maintenance Management Performance Plan Preventive MaintenanceDevelop Process improvement Plan Condition MonitoringRestructuring Delivery Relationship Corrective Maintenance Service Quality Measures Help Desk ( Site) Forward Complaints/ Reports/ Orders to Management System appropriate Person Health & Safety Monitor Performance Staff Professional Development Maintain Database for all calls.
  30. 30. • EPMS is about Managing People & Places to achieve “Best Value for Money” by balancing between User & Business Needs to achieve optimum organizational effectiveness.
  31. 31. Mall Management Queries Contact us Web: www.epms.in HYDERABAD OFFICEEPMS DELHI OFFICE M. Rajeshwari Complex,Essel House 3rd Floor, Canara bank Building,B-10, Lawrence Road R.P. Road,New Delhi-110035 Secunderabad,Contact : 9999767288, 9999766942 Hyderabad – 500026email: epms_bd@ecity.esselgroup.com Tel: 040-40124444 / 9052457766pardeep.verma@ecity.esselgroup.com email: gvk_satya@ecity.esselgroup.comMUMBAI OFFICE. COIMBATORE OFFICE.Plot No. 844/4, Shah Indl. Estate, Fun Republic MallOff. New Link Road, Opp. Laxmi Indl. S-7,NO-474,Near Ranga Villas Mill, AvinashEstate, Andheri (W) Road, Near PSG KrishnammalMumbai – 400053 College, Coimbatore-641004Tel: 022-66755700 / 9920179580 email:sugunan.nair@ecity.esselgroup.comemail: vikas.ladhe@ecity.esselgroup.com
  32. 32. “Our business is to better yours”

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