DELIVERY_ It's a wrap ART U 2015

1/13/2016 DELIVERY: It's a wrap ART U 2015 pamela.sabin@ihg.com Ihg.com Mail
https://mail.google.com/mail/u/0/#search/c_ihg%40emailopen.com/14c08c808b8a0be1 1/11
IHG Communications <c_ihg@emailopen.com> 3/11/15
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Thank you to everyone who joined us for our senior year of ART U.
While the weather in Atlanta certainly kept us on our toes, it didn't
stop us from celebrating our successes and getting clear on what it
will take for us to ‘Win Faster' in 2015 and beyond. We had nearly
1,800 colleagues in attendance and hundreds of you tuned in
through our live feed. Your passion and enthusiasm came through
loud and clear.
As the ‘new guy' at ART U, I really appreciated the warm welcome
and the opportunity to meet so many of you in person. And a
special thanks to Richard Solomons, who made sure we got things
off to a great start.
I've learned a lot, and I look forward to learning more from you and
with you. What I know for sure is that winning is about ordinary
people rising to extraordinary. In life and in
business it doesn't matter how you start the
race, or where you are in the middle – what
matters is how well you finish.
What matters is that we accelerate and win.
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INTRODUCTION • HOW DID WE MEASURE UP? • CORPORATE RESPONSIBILITY • AMERICAS PRIORITIES • HIGHLIGHTS • AWARDS • PHOTOS

Introduction from Elie Maalouf




Hit the Books
For us to win faster, we have to focus on three main things:
first, our brands have to be the clear leaders in their
segments. Second, our guest service has to be consistently
memorable. And third, our owner relationships have to be
intimate, strong and productive. When we lead in these
three areas, we will be the number one company we aspire
to be.
Elie Maalouf
Everything we need to win is there – creating preferred
brands, leveraging our scale, our loyalty scheme, managing
the distribution channels and having a brilliant owner
proposition. We don't need to be rethinking this, it's just
about getting out and delivering it.
Richard Solomons
Can we achieve our targets in 2015? I believe we can.
Because I have seen what you've done already. And if I can
go from a night auditor to a CFO, I know I can do anything.
And I know you can, too.
Elie couldn’t get to all your questions, but don’t worry, we’ll get them answered in an upcoming issue of the Communication Bulletin.
How did we measure up in 2014?

Gina Speck
Metrics
IHG Green Engage®
We hit five of our Winning Metrics:
Total revenues from all owned,
managed and franchised hotels
System size — our total number of
open hotel rooms
Guest HeartBeat
Margin
Responsible Business
2014 Highlights
Globally, RevPAR increased 6%.
6% increase in total hotel revenues.
10% rise in operating profit, before
exceptional items.
Best net system growth in five years.
Most signings of new deals in six
years.
We missed three of our Winning Metrics:
Owner HeartBeat
Employee Engagement
RGI — Revenue Generated Index
In the Americas
Grew RevPAR 7.4%.
Increased operating profits by 8%.
Opened 178 hotels.
Saw our highest net system size
growth since 2009.
Opened the 492‐room Holiday Inn
Financial District in Manhattan and
our first two properties for the EVEN®
Hotels brand.
Signed 319 hotels — our best
performance in six years — including
the 900‐room, new build
InterContinental hotel in Los Angeles.
Contributed 68% of the company's
operating profit in 2014.
Purchased Kimpton® Hotels &
Restaurants.
2014 Corporate Responsibility Highlights

Avoided over $95 million in costs from energy and water
reductions in our company managed estate.
Delivered water‐saving toolkits to every one of our 232 IHG‐
branded properties in California, allowing us to save 7 million
gallons of water annually.
Since 2012, we have reduced our carbon footprint per
occupied room by 3% globally and cut our water consumption
in hotels in water‐stressed areas by 4.2% per room occupied.
IHG® Shelter in a Storm Program
Provided shelter and support to 440
colleagues through our IHG® Shelter in a
Storm program.
Raised almost $840,000 globally for the
IHG® Shelter Fund.
Responded to 18 disasters across nine
countries and donated $10,000 to the
American Red Cross to help local relief
efforts.
IHG® Academy
More than 500 people in the Americas
were helped by over 100 IHG Academy
programs across all brands, in both
managed and franchised properties.
Provided job training to almost 6,700 IHG®
Academy participants.

Illeini Hornsby was homeless and
without work, until she entered into an
IHG® Academy program that the
InterContinental® Stephen F. Austin set
up with Goodwill Industries. Now, she
has a job as a security officer, an
apartment and a future. And the hotel
has a great colleague who delivers every
day on our promise to create Great
Hotels Guests Love®.
Goodwill of Central Texas recently
recognized Illeini with their "Participant
of the Year" award and
theInterContinental® Stephen F.
Austin as their "Business Partner of the
Year."
• Start an IHG® Academy.
• Support the IHG® Shelter in a Storm Program.
• Help hotels reach the IHG Green Engage® standard.
• Use the Political Action Portal to understand key industry
• issues and their impact on our business.


When we focus, when we keep things simple and when we
keep score, we will win!
Jolyon Bulley
1. Elevate the Crowne Plaza® Hotels & Resorts brand.
2. Reinforce the Holiday Inn® brand.
3. Embed key hotel solutions.
4. Delivery IHG revenue.
5. Enhance the guest experience.
6. Grow system size.
7. Improve owner proposition.
Learn more about the attributes winning teams share with SVP,
Americas HR and Global Functions Lori Gaytan.
No matter what department you work in or what your
specific role is, every one of us either supports hotels
directly or supports someone who does. Think about what
you do, then think about how you can execute even better.
Lori Gaytan
Get IHG Owner's Association Chairman Kerry Ranson's take on how
2015 Americas Priorities
Catch More Highlights from ART U

What are Jeff Eckard's "A, B, C's" of
Technology?
Anywhere Check‐in
Bandwith improvement
Credit card protection

we'll Win Faster with the IHG Owners Association.
Be PREactive. See things before they happen. Solve
problems before they start. Anticipate what guests want
and give it to them, before they even know they want it.
Kerry Ranson
Take a deeper dive into Brand Performance and Delivery with Oliver
Bonke, along with panelists Heather Balsley, Jolyon Bulley, Jeff
Eckard,Lara Hernandez and Ricardo Lopez.
We will attract more highvalue customers, increase our
share of wallet with them and drive for meaningful
relationships through our direct channels and programs.
Oliver Bonke
Watch us grow, as Chief Development Officer Joel Eisemann highlights
some of our big signings in 2014 and tells us what's on the horizon.
Watch SVP, Design & Quality Jim Anhut's inspiring "show and tell" of
before and after pictures of some of our region's newly renovated
hotels.
I encourage everyone on my team and everyone on Team
IHG to think like an owner.
Jim Anhut
Meet Kimpton Hotels & Restaurants CEO Mike DeFrino and find out
how we're welcoming our newest addition into the IHG® family.

Each member of the Americas ROC nominated a person or team who
demonstrated outstanding performance in 2014. The awards were given
out by emcee and SVP and General Counsel, The Americas Steve Smith.
Please join us in congratulating our winners.
Our Americas ROC Stars... in a class all by themselves

Memories from ART U

Download photos and headshots from ART U.
Provide feedback about ART U by completing a brief survey.
Copyright © 2015 IHG. For internal use only. All rights reserved.
IHG Communications <c_ihg@emailopen.com> 3/11/15
to me
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DELIVERY_ It's a wrap ART U 2015

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DELIVERY_ It's a wrap ART U 2015