Taming Feral DevOps

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The misunderstanding that devops is a tool or team or role has tragically increased the gulf between developers and operators.If you have been unofficially on-call 24/7, toiled away in turmoil, managed initiatives across multiple silos sans project manager with a directive to “influence without authority”...surprise you have lived the contradiction that is feral devops! Consequences of letting this fester are: burn out, learned helplessness and missing out on the speed that happens when developers and operators communicate openly. Taming feral devops is a journey you can start by gathering feedback on the status quo, iterating on onboarding and training and holistically examining on-call health.Whether you’re an individual contributor, manager or leader you will find ideas to experiment with to “domesticate” devops in your organization

Technology

whoami
● Former Dev
● Former Op
● Current Developer Advocate

AGENDA
01
CAUTIONAR
Y
TALE
02
FERAL DEVOPS
03
TAMING OF THE
FERAL DEVOP
04
ARE WE
DEVOPS’ING YET?

— KEITH
“It’s so nice to be on a team
again - it feels like before I was
practicing feral devops”

— KRIS BUYTAER
T
“The most wrong definition one
can give is probably: a
buzzword”

SIGNS OF FERAL DEVOPS
CHARGED
INCIDENT
REVIEWS
PERMA
ON-CALL
APATHY
BURNOUT

COMMUNICATE LEARN
Share expertise
across team and silo
boundaries
Execs <> Engineers
DevOps <> Devs
UN-F**K
ONCALL
Operators are pets
not cattle

COMMUNICATE
❏ 1x1s
❏ Lost Productivity Survey
❏ Community of Practice / SIG

LEARN TOGETHER
❏ Game Days
❏ Tabletop DR Exercises
❏ Paged @ 3AM game
❏ Study Time
❏ #lunchconf
❏ wtfm

SUSTAINABLE OPERATIONS NOW!
❏ Alert audit
❏ Refactor rotations
❏ No sprint points on-call
❏ Learning review > post-mortems

What does ops need to
understand about dev?

What does dev need to
understand about ops?

CREDITS: This presentation template was
created by Slidesgo, and includes icons by
Flaticon, and infographics & images by Freepik
Thanks!
@paigerduty on Twitter
Please, keep this slide for attribution

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Taming Feral DevOps

1. KILLER NOTE: ANIME DIAR Y Paige Cruz

2. whoami ● Former Dev ● Former Op ● Current Developer Advocate

3. AGENDA 01 CAUTIONAR Y TALE 02 FERAL DEVOPS 03 TAMING OF THE FERAL DEVOP 04 ARE WE DEVOPS’ING YET?

4. CAUTIONAR Y TALE 01

5. Year 1

6. Year 3

7. Year 6

8. — KEITH “It’s so nice to be on a team again - it feels like before I was practicing feral devops”

9. FERAL DEVOPS 02

10. — KRIS BUYTAER T “The most wrong definition one can give is probably: a buzzword”

11.

12. E_TOO_MUCH_RESPONSIBILITY

13. EXEC OPTIMISM BIAS

14. FEAR OF EXPERIMENTATION

15. OPINION > DATA

16. PATRONIZING DEVS

17. STOR Y TIME

18. DEVS

19. OPS OUT IN THE COLD

20. RESULT

21. TAMING OF THE FERAL DEVOP 03

22. ASSESS HOW FERAL YOUR DEVOP IS

23. OBSER VE THEIR ENERGY

24. DETERMINE YOUR ABILITY TO TAME

25. BUILD TRUST

26. ONBOARD SLOWL Y

27. SIGNS OF FERAL DEVOPS CHARGED INCIDENT REVIEWS PERMA ON-CALL APATHY BURNOUT

28. ARE WE DEVOPS’ING YET? 04

29. INTROSPECT

30. TALK TO THE SKEPTICS

31. DOCUMENT, DOCUMENT, DOCUMENT

32. COMMUNICATE LEARN Share expertise across team and silo boundaries Execs <> Engineers DevOps <> Devs UN-F**K ONCALL Operators are pets not cattle

33. COMMUNICATE ❏ 1x1s ❏ Lost Productivity Survey ❏ Community of Practice / SIG

34. LEARN TOGETHER ❏ Game Days ❏ Tabletop DR Exercises ❏ Paged @ 3AM game ❏ Study Time ❏ #lunchconf ❏ wtfm

35. SUSTAINABLE OPERATIONS NOW! ❏ Alert audit ❏ Refactor rotations ❏ No sprint points on-call ❏ Learning review > post-mortems

36. What does ops need to understand about dev?

37. What does dev need to understand about ops?

38.

39. CREDITS: This presentation template was created by Slidesgo, and includes icons by Flaticon, and infographics & images by Freepik Thanks! @paigerduty on Twitter Please, keep this slide for attribution

Taming Feral DevOps

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