OTel Orientation: How to Train Teams (OTel in Practice)

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Paige Cruz

How and why to invest in developer training and enablement for observability

Technology

February 2024
Paige Cruz, Chronosphere
OTel
Orientation:
Howtotrain
teams

1. WhyTrain?
2. Developing
“aha”Moments
3. CaseStudy
4. furtherresources

Nobody is born
knowing about
observability -
we learn
on-the-job
I can’t believe
logs are
already GA in
OTel!!!

Keeping Up With
The Kardashians
Status of OTel
Components

Tracing has a
reputation as a
tool for a
superset of
engineers

The docs site
with
“everything
you need to
know”

“I don’t even know what I
don’t know. Makes it hard
to get started finding
answers to my questions”
—BeginnerOTelUseronreddit

Findingthegap
Whereyour
developers are
today
Whereyouwant
developersto
be
Thisisthegap

identifyingthegap
● Whatistheproblemyou’retryingtosolve?
● Who areyourlearners?
● Whatdothey alreadyknow?
● Whatdotheyneedtoknow?
● Whatistheconsequenceiftheygetitwrong?

Who areyourlearners?
● First job!
● Minimal exposure
to logging
● Excited to learn,
doesn’t know
where to start
Newgrad

Who areyourlearners?
● First job!
● Minimal exposure
to logging
● Excited to learn,
doesn’t know
where to start
Newgrad Sr.Dev
● Familiar with
multiple vendor and
OSS tooling
● Relies heavily on
metrics and logs
● semi-open to new
ways

Developing a workshop
● Whatdolearnersneedto actuallydowiththeirnewlytrained
knowledge/skills?
● Howcanyougroundexercisesinrealworldcontext?
● Whatisthe absoluteminimumsetup anddevenvironment?

Delivering a workshop
● Whatexistingcommunitiesorforumsexistinyour
organization?
● WhatDifferentmodalitiescanyouoffer?

Casestudy:
Opentelemetry
101:Let’s
instrument!

Adapt and extend
existing
open-source and
vendor workshops

● What is the problem I’m trying to solve?
○ Tracing is imo an under-utilizied telemetry, a major
barrier is implementation and getting the data so the
best way to tackle this is to teach folks how to get
and use
Otel101:Let’sInstrument!

● Who are my learners?
○ Developers interested in open-source, running cloud
native systems
● What do they already know?
○ Likely familiar with metrics and logs, maybe APM,
curious about tracing and OTel
Otel101:Let’sInstrument!

LocalTraceDevEnv
● Sample application: Flask & Python
● Trace instrumentation libs: OTel API/SDK
● Trace storage & viz: Jaeger all-in-one

Introduce
concepts and
skills one at a
time

“Standardize on
OpenTelemetry
for metric
instrumentation”
Whereyouwanttobe
All backend services and
infrastructure instrumented
with OTel
Whereyour
developers are
today
Thegap

Practicallearningtheory
Design for How People Learn Julie Dirksen Better Onboarding Krystal Higgins

OPenObservabilityResources
OpenTelemetry Getting Started for Developers
CNCF Glossary
OpenTelemetry Demo

Learningexperiences
OpenTelemetry 101: Let’s Instrument! Self-guided
KubeCon NA ‘23 Recorded Session
Cognitive Apprenticeship in Practice - SRECon 23
- Walks through a learning experience I co-created for on-call onboarding

CREDITS: This presentation template was created by
Slidesgo, including icons by Flaticon, and
infographics & images by Freepik and illustrations
by Storyset
THANKS
paigerduty@
hachyderm.io
chronosphere.io
https://www.paigerduty.com

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OTel Orientation: How to Train Teams (OTel in Practice)

1. February 2024 Paige Cruz, Chronosphere OTel Orientation: Howtotrain teams

4. 1. WhyTrain? 2. Developing “aha”Moments 3. CaseStudy 4. furtherresources

5. WHydoes Training matter?

6. Nobody is born knowing about observability - we learn on-the-job I can’t believe logs are already GA in OTel!!!

7. Keeping Up With The Kardashians Status of OTel Components

8. Tracing has a reputation as a tool for a superset of engineers

9. The docs site with “everything you need to know”

10.

11. “I don’t even know what I don’t know. Makes it hard to get started finding answers to my questions” —BeginnerOTelUseronreddit

12. Developing “aha” moments

13. Findingthegap Whereyour developers are today Whereyouwant developersto be Thisisthegap

14. identifyingthegap ● Whatistheproblemyou’retryingtosolve? ● Who areyourlearners? ● Whatdothey alreadyknow? ● Whatdotheyneedtoknow? ● Whatistheconsequenceiftheygetitwrong?

15. Who areyourlearners? ● First job! ● Minimal exposure to logging ● Excited to learn, doesn’t know where to start Newgrad

16. Who areyourlearners? ● First job! ● Minimal exposure to logging ● Excited to learn, doesn’t know where to start Newgrad Sr.Dev ● Familiar with multiple vendor and OSS tooling ● Relies heavily on metrics and logs ● semi-open to new ways

17. Who areyourlearners? ● First job! ● Minimal exposure to logging ● Excited to learn, doesn’t know where to start Newgrad Sr.Dev ● Familiar with multiple vendor and OSS tooling ● Relies heavily on metrics and logs ● semi-open to new ways Staffeng ● Seen it all ● Managed o11y migrations, vendor relationships ● Has Opinions

18. Developing a workshop ● Whatdolearnersneedto actuallydowiththeirnewlytrained knowledge/skills? ● Howcanyougroundexercisesinrealworldcontext? ● Whatisthe absoluteminimumsetup anddevenvironment?

19. Delivering a workshop ● Whatexistingcommunitiesorforumsexistinyour organization? ● WhatDifferentmodalitiescanyouoffer?

20. Casestudy: Opentelemetry 101:Let’s instrument!

21. Adapt and extend existing open-source and vendor workshops

22. ● What is the problem I’m trying to solve? ○ Tracing is imo an under-utilizied telemetry, a major barrier is implementation and getting the data so the best way to tackle this is to teach folks how to get and use Otel101:Let’sInstrument!

23. ● Who are my learners? ○ Developers interested in open-source, running cloud native systems ● What do they already know? ○ Likely familiar with metrics and logs, maybe APM, curious about tracing and OTel Otel101:Let’sInstrument!

24. LocalTraceDevEnv ● Sample application: Flask & Python ● Trace instrumentation libs: OTel API/SDK ● Trace storage & viz: Jaeger all-in-one

25.

26.

27. Introduce concepts and skills one at a time

28.

29.

30.

31.

32. “Standardize on OpenTelemetry for metric instrumentation” Whereyouwanttobe All backend services and infrastructure instrumented with OTel Whereyour developers are today Thegap

33. “Standardize on OpenTelemetry for metric instrumentation” Whereyouwanttobe All backend services and infrastructure instrumented with OTel Whereyour developers are today Thegap Mix of proprietary and open source instrumentation

34. “Standardize on OpenTelemetry for metric instrumentation” Whereyouwanttobe All backend services and infrastructure instrumented with OTel Whereyour developers are today Thegap Mix of proprietary and open source instrumentation Mapping OTel metric format, support for types to existing set-up

35. Further resources

36. Practicallearningtheory Design for How People Learn Julie Dirksen Better Onboarding Krystal Higgins

37. OPenObservabilityResources OpenTelemetry Getting Started for Developers CNCF Glossary OpenTelemetry Demo

38. Learningexperiences OpenTelemetry 101: Let’s Instrument! Self-guided KubeCon NA ‘23 Recorded Session Cognitive Apprenticeship in Practice - SRECon 23 - Walks through a learning experience I co-created for on-call onboarding

39. CREDITS: This presentation template was created by Slidesgo, including icons by Flaticon, and infographics & images by Freepik and illustrations by Storyset THANKS paigerduty@ hachyderm.io chronosphere.io https://www.paigerduty.com

OTel Orientation: How to Train Teams (OTel in Practice)

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