Multi-venue Exclusion Review: evaluating the evolution of a strategy for harm prevention in the shifting gambling environment
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Presented at the 6th International Gambling Conference in February 2016. Presenters: Neove Christoforou, Lisa Campbell, Eru Loach, Alison Penfold
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Multi-venue Exclusion Review: evaluating the evolution of a strategy for harm prevention in the shifting gambling environment
- 1. Multi Venue Exclusion (MVE) Review Neove Christoforou | Lisa Campbell | Eru Loach | Alison Penfold evaluating the evolution of a strategy for harm prevention in the shifting gambling environment
- 3. Current MVE Overview • Inception of MVE • National framework – Roles and responsibilities defined – MVE Process – Standardised forms – Working collaboratively across sector • Regions – Auckland wide, Hamilton, Tauranga & WBOP, Taranaki region, Lakes region, Hawkes Bay, Wanganui, Gisborne, Wairarapa, Lower Hutt, Nelson, Canterbury, Dunedin, Invercargill
- 4. MVE Review Process • Formed working group – MoH, DIA, PGFNZ, SA, ABACUS • Key Deliverables – Review current process by all stakeholders – Identify areas for improvement – Convene MVERG to consider and agree changes to national framework – Work collaboratively to implement changes across the sector – Develop structure for ongoing sustainability
- 5. MVE Review Process cont’d • Methodology – Online Survey to MVE clients, counsellors, MVE Admin/Coord, societies, venues, clubs, casinos – Analysis of responses – by stakeholder group for each question – Thematic analysis – themes identified for each group, summarised to key themes across groups questions – Suggestions for Improvement identified – Propose new Governance structure for adoption
- 6. Key Themes • Communication • Consistency of Process • Relationships/Engagement • Roles and Responsibilities • Electronic System • Training • Implementation/Enforcement
- 7. Suggestions for Improvement • Standardisation • National Administration Role • Maintain and enhance regional relationships • Training • Electronic system • Information and reporting • Enforcement of Exclusion Orders
- 8. Next Steps • Finalise report • Convene MVERG • Update National Framework • Implement changes • Adopt new governance structure
- 9. Summary • Key learnings • Clinical use • Business as usual • Continuous Improvements • Ongoing training
- 10. Questions ?
Editor's Notes
- Inception – Eru National Framework and Regions - Neove
- WG – Neove Key Deliverables - Lisa
- Methodology – Neove, Analysis Ali and LIsa
- Key Themes: Comms /Consistency of process – Eru Relationships/ Engagement, Roles Responsibilities - Lisa Electronic System, Training – Ali Implementation/enforcement - Neove
- Standardisation –Ali National role- Neove Maintain – reginal relationships –Eru Training, Electronic –Lisa Information reporting Neove Enforcement -Eru
- Ali /Lisa
- This is to talk about support across sector for MVE, including clients, that there were no surprises in findings, not right intervention for everyone re clinical tool, MVE matured to a point where it needs to be harnessed and structured in a way for easy use and consistency by sector, process fairly new in the scheme of things but maturing and now BAU, need to have systems and process set up so users can be flexible and responsive to adapting process and implementing continuous improvements , have a training module to train and upskill users Key learning Eru Clinical Use -Lisa BAU –Neove Continuous Improvement Ali Ongoing training -Neove Ali