This webinar will help you comprehend on how to plan your business continuity awareness sessions, a culture of preparedness and more. We will discuss how to customize your message as per job roles, and how to establish an effective awareness plan within your organization. Main points covered: • Planning your business continuity awareness sessions • Customize your message as per job roles • Deploy an effective awareness plan Presenter: Stella Makona Simiyu is a Lead Consultant for Sentinel Africa Consulting Limited. She has a wide berth of experience in risk management and business continuity management and has a knack for explaining complicated things simply. Link of the recorded session published on YouTube: https://youtu.be/mjne4cHJrtU

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2. Stella Makona Simiyu
Lead consultant-Sentinel Africa
Stella has over 10 years work experience in Enterprise wide Risk Management. Her
specialties include;
• Implementing and Auditing management system frameworks ISO 31000, ISO 27001,
ISO 22301 and ISO 9001
• Business Continuity and Crisis Management
• Process Improvement and Maturity
• Training and capacity building
Contact Information
+254780969874 Stella.simiyu@sentinelafrica.co.ke
www.sentinelafrica.co.ke
https://ke.linkedin.com/in/stella-makona-simiyu-48313215
twitter.com/@steshmak

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4. • That will never happen mentality
• This is a waste of my time
• As long as I have my backup I am safe
• BC is the role of IT or BC coordinator
• Silo approach to BC/EM and/or DR
• Top Management support lacking
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Business Continuity Lifecycle
INCIDENT
As per Crisis
Management Plan
As per Crisis Management Plan
and Site Emergency
management plan
As per Business Continuity Plan
&Minimum Operating
Requirements
As per Business
Continuity Plan
Incident Detection &
Escalation
Emergency Response &
Incident Assessment
Invoke Business
Continuity or Disaster
recovery
Return to Normal
Recovery Timelines

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The following must be in place for successful business continuity management
system
1. An engaged senior management and board of directors
2. Supporting Business Continuity Infrastructure
3. Unity of approach between the different players in the BC umbrella
4. Knowledge of roles and responsibilities

7. • Perform a SWOT
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Strengths
Threatsopportunities
Weaknesses
1.How is your BC program and awareness better than
another business or organization?
2. What sort of resources can you obtain for your BC
that other organizations have not been able to obtain?
3. What do your employees and customers see as a
strength in your BC program?
1. Look for internal gaps
2. What sort of cultural norms related to BC do you
need to dispel ?
3. What will your employees, customers and
stakeholders see as a weakness in your program?
1.What externally can you use to change, add or
remove elements of your BC culture e.g. tech
enhancements such as YouTube, games and other
interactive media
1. What external elements present obstacles to your
ability to change, add or remove program elements e.g.
level of technology, industry trends

8. Strategy
Tactical Teams
Operational Teams
Employees
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I
N
F
O
R
M
A
T
I
O
N
D
E
C
I
S
I
O
N
S
Damage Assessment Team
Crisis Management Lead
Crisis Management Team
Operational & recovery
Support Team
Incident support Team

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• Decision Maker
• Tools needed to as to assess the extent of the crisis
• Know who to call on depending on the crisis at hand
• Develop toolkits to assess impact
• Desktop reviews, Testing and
exercises to understand the
process
• Face to face training with his CMT

10. • Know their individual technical expertise they bring to the team –
Legal, IT, Health and safety, IT security, Finance, Supply Chain and
Logistics etc
• Know how to co-ordinate and work as a team
• Know how to work under pressure
• Chain of command
10
• Develop toolkits to assess impact
• Desktop reviews, Testing and
exercises to understand the
process
• Face to face training

11. • How to access an incident
• Answers the questions -what, where, when and how
• Chain of command
11
• Develop toolkits to assess impact
• Desktop reviews, Testing and
exercises to understand the
process

12. • How do you escalate an incident
• How do incidents get communicated to you
• What the Emergency response, BC or DR plan is
• How to execute it
• Chain of command
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• Desktop Reviews of their BC
• Testing exercises
• Face to face training

13. • How do you react to an emergency
• How do you escalate an incident
• How do incidents get communicated to you
• How to react to questions coming from the press
• What is the “chain of command”
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• Bulletins
• Newsletters
• Videos
• Games
• Face to face training
• Exercises and testing

14. • Perform a gap assessment to know your gaps in culture
• Identify all the teams involved in Business Continuity Management
• Plan awareness, trainings and exercises to inform of their roles.
• Have a yearly plan for awareness
• Above all PRACTICE MAKES PERFECT!
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15. ISO 22301 Training Courses
 ISO 22301 Introduction
1 Day Course
 ISO 22301 Foundation
2 Days Course
 ISO 22301 Lead Implementer
5 Days Course
 ISO 22301 Lead Auditor
5 Days Course
Exam and certification fees are included in the training price.
https://pecb.com/iso-22301-training-courses| www.pecb.com/events

16. THANK YOU
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