1. Angus Watson Kerr 45 Tantallon Gardens
Livingston EH54 9AT
Telephone: 01506 411235
Mobile: 07920 746224
Email: angus.kerr@pcsupportgroup.com
Date of Birth: 12th October 1965
Profile
An enthusiastic, commercially-aware and multi-skilled Director / Programme Manager with broad
experience across both Business & IT disciplines. Combines a proven track record in the analysis, design and
delivery of robust, high-performance business and technical solutions, with an appetite for challenging work
and personal accomplishment.
Significant experience in both business and IT disciplines with particular knowledge of most desktop and server
operating systems as well as the respective productivity applications like Word, Excel & Access. Familiar with
computer hardware including networks, disks, printers and aspects of the internet like IP, DNS & broadband.
Self-motivated, resourceful and capable of delivering to demanding standards, targets and deadlines. A
supportive and productive team player with exceptional interpersonal and communication skills, and the
credibility and diplomacy to influence at all levels. Consistently demonstrates loyalty, commitment and the
highest standards of personal and professional integrity.
Fields of Special Competence
 Extensive experience in the eCommerce field from both a business and an IT perspective
 Assimilation, analysis, manipulation and evaluation of complex technical data
 Comprehensive knowledge of Programme Management styles & techniques
 Incisive analytical, problem-solving and troubleshooting skills - able to view complex problems with a
fresh, solution-oriented perspective
 Practical experience in the development of complex data analysis models , (e.g. risk analysis)
 In-depth experience of project lifecycle (Association of Project Managers qualified) - from design and
development through to implementation and support
 Meticulous planning and organisational skills; good eye for detail; fastidious and methodical
 Communicating ideas and information with clarity and fluency, verbally and in writing
 Ability to work in a cross-functional team
 Calm, controlled and focused under pressure
Career History
PC Support Group, Regional Director of Edinburgh Franchise (Nov 2008 – present)
In 2008 I took voluntary redundancy from the Bank of Scotland and bought into a franchise within the field of
IT Support & Consultancy. This ideally complimented my own business of 12 years called Aztec Computer
Consultancy Ltd and allowed me to gain an active foothold in the local market quickly and efficiently. This
business has now been running for over a year and in that time has attracted clients from a number of
business disciplines. For more details please refer to www.pcsupportgroup.com.
Bank of Scotland, Director of Corporate E-Business (Jan 2003 – November 2008)
Director of Corporate E-Business – As The Retail Bank was located and managed from Halifax I took the
opportunity to move to Corporate Banking and manage the E-Business Programme Area. Responsibilities
included:
 Promotion and support of Online Banking to all Corporate Customers (i.e. those with turnover > £1M)
 Development of a new advanced online Banking platform for the larger Corporate customers (> £5M
turnover)
 Migration of all existing customers to the new platform
 Management of the introduction of RSA security tokens to all Corporate & Business customers in Bank
of Scotland
Curriculum Vitae Angus Watson Kerr 1

2.  Introduction of Faster Payments (an industry wide initiative) to all online and telephone systems within
Bank of Scotland
 Responsibility for the effective servicing of the Corporate & Business online systems on a day-to-day
basis.
Bank of Scotland, Retail eCommerce (Sep 2001 – Jan 2003)
Head of Sales – With the merger of Bank of Scotland & Halifax the eCommerce units in both companies were
merged with my core responsibilities being:
 Promotion of Online Banking to all Retail Customers across the wider group
 Significant increase in the number of Active Users
 Development of Online Application forms for all Core Products
 Increase in use of Online Applications.
 Extensive knowledge and use of website analytics to predict customer behaviour
This role led to me becoming an industry expert
Bank of Scotland, Electronic Banking (Apr 1999 – Sep 2001)
Associate Director, Online Projects – Responsible for all Online initiatives across Bank of Scotland from
evaluation, requirements through to Testing and Implementation. Major projects included the online initiatives
for large Partnerships like M & G and The AA through to the first implementation of Internet Banking in Bank of
Scotland. This regularly involved the use of scorecard development and analysis for use in vendor selection.
Bank of Scotland, Client Banking (Apr 1997 – Apr 1999)
Sales Development Manager – Incorporated a variety of roles ultimately targeted on taking on new Corporate
customers to the Client Banking Service
 Visiting potential client premises and selling the benefits of the service
 Presentations to senior executives and IT Directors
 Contract negotiation
 Implementation Planning and follow through
 Support.
Bank of Scotland, Client Banking (Jun 1996 – Apr 1997)
IT Manager in charge of the design, development, implementation & support of a new application for
managing the Client Banking User Base.
This project involves a number of key technologies including Visual Basic, Client / Server, Windows NT, Active
X, OLE, BackOffice and SQL Server. The system (BOSLINK) has been successfully implemented in over 60 large
corporate clients in the UK (e.g. Pearl Assurance, Standard Life, Selftrade, Bell Lawrie White).
Bank of Scotland, Desktop Development, IT (Dec 1992 – Jun 1996)
Role of Systems Analyst / Developer - In order to enhance my skills I concentrated on PCs and managed a
team of developers with the purpose of expanding the use of PC technology within the Bank.
Major projects included the Bank of Scotland HOBS for Windows project and a PC based signature imaging
system for central processing units. These applications covered a wide range of tools including Visual Basic,
Excel macros, Word Basic, Access Basic and Mainframe Access. Within my own time I also studied and
successfully achieved Microsoft Certified Professional Status in all core desktop systems. Using these skills,
along with the data from COMPASS, I developed a series of risk models to assist the executive in evaluating
the Corporate lending book.
Bank of Scotland, Productivity Services, Edinburgh (May 1990 – Nov 1992)
Business Analyst investigating existing processes and procedures within the Bank of Scotland and providing a
strategy to streamline or improve the process. This invariably involved the use of new technology or innovative
problem solving.
Curriculum Vitae Angus Watson Kerr 2

3. Microsoft Windows had recently been introduced to the Bank and I was instrumental in introducing the first
network and thereafter managing it. This consisted of 35 users running a variety of systems including Windows
NT, OS/2 & Windows for Workgroups.
This job progressed to software development within the PC environment whereby I developed and
implemented a number of large scale PC / Mainframe projects. These included a full-scale profit plan system
for the entire bank utilising both PCs at the Branch and links to the Banks IBM mainframe.
Bank of Scotland, Peterhead (Jan 1988 – May 1990)
Involved in Mortgage Lending, Personal Overdrafts, Investment Advice, International Duties & Management
Cover.
Bank of Scotland, West End, Aberdeen (Nov 1985 – Jan 1988)
Expanded my knowledge and experience of Branch Banking to include Foreign Payments, Teller Supervisor,
Ledger Supervisor along with enhancement of previous skills
Bank of Scotland, Cults Branch (Sep 1983 – Nov 1985)
During my two years I worked in a Branch environment covering the main areas of Branch work namely - Back
Office Processing, Telling, Account Maintenance, Account Enquiries, Standing Orders and Direct Debits.
Performance Appraisals
Successive appraisals have paid tribute to my skills, diligence, innovation, professionalism and the positive
manner in which I approached all challenges presented to me no matter the scale or complexity.
Personal and Professional Development
I have consistently demonstrated my ambition, determination and abilities by pursuing further training and
development throughout my career. I take pride in my work, reputation and achievements and welcome the
opportunities for professional and personal development that challenging work offers. I consider myself a life-
long learner, always willing to update my skills and knowledge..
Education and Qualifications
Day Release 2007 Association for Project Management
Microsoft 1995 Microsoft Certified Professional
Visual Basic, Excel, Access & SQL Server
Stevenson College, Edinburgh 1992 – 1994 HNC in Computing
Merit in 3 subjects
Aberdeen College of Commerce 1983 – 1988 Member of the Chartered Institute of
Bankers in Scotland (MCIBS)
Cults Academy 1977 – 1983 7 ‘O’ Grades, 3 Highers, 2 SYS
Additional Information
I pursue a healthy lifestyle and enjoy golf, badminton, karate, web site design and development, and relaxing
with my family and friends. I hold a full UK driving licence with no endorsements.
Curriculum Vitae Angus Watson Kerr 3